Below are the 9 CRM Architects with various CRM systems & industry experience. The Thor Group® provides CRM architects with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Would it be beneficial for your organization to employ a lead SAP solution architect with experience working in consumer products, IT services and HVAC industries? Educational qualifications include Mechanical Engineering (DME) and BE Mechanical Engineering. Trainings attended were SAP SD, WM, EWM, CRM6, CRM7, HPQC and ABAP Debugging.

Serving in a consumer products company as a lead SAP solution architect, led platform architect for all SAP related development in the organization in North American Region. Some of the tasks were managing and delivering all projects related to SAP separation, as well as leading the Workday, Kronos separation projects from SAP side. This professional led the migration project from EI to MuleSoft from SAP perspective, as well as led platform architect for all MDG (Customer) development in the organization. Moreover, was responsible for all design and solution approvals before implementation.

As an SAP architect in an IT services company, assisted the client Johnson Controls (JCI) in the selection, implementation, and support of SAP Supply Chain Management – Sales & Distribution Module. In partnership with Enterprise Business Process Owner and Business leadership, designed Global template to meet business requirements and statutory regulations. Furthermore, worked with the stream leads to align current SAP initiatives with the Unity program and minimized re-work and collaborated with other value streams to identify and manage integration touch points.

Does recruiting a senior architect with experience in the satellite communication services, IT and biotechnology industries pique your interest? This specialist has exceptional depth and experience in Salesforce, Java/J2EE/Hibernate/Spring, Oracle DB/PL-SQL and Mobile Applications. This architect also has a Sun’s Java 2.0 Programmer’s certification. Educational attainment includes B. Tech and Master in Applied Physics.

For a satellite communications services company, this Salesforce architect worked on a project that used Salesforce.com for their customer and internal subscription portal, contact center operation and live agent support across various business segments. The client company wanted to replace the existing internal Web Portal Tool for subscription, account creation and management/ billing (called Icepack with UMS backend system) by Salesforce. This project involved Salesforce Service Cloud implementation to replace Zendesk. Plans were in place to use Salesforce Live Chat also to replace Zendesk. The main goal was to adopt a unified CRM process and give a unified experience and knowledge base to agents and customers to enhance productivity through Salesforce Service cloud implementation.

Responsibilities involved designing the system and customizations in Salesforce, along with planning for configurations. In addition to devising a strategy for integration with Salesforce LiveChat, Zuora and JIRA, the job required doing the Data Migration from Zendesk, Recurly, existing Web Portal (Icepack), and SharePoint to Salesforce. Integration was implemented on Salesforce.com and Financialforce.com, particularly to support business processes.

Could your organization use an SAP architect who is proficient in SAP CRM, SAP Basis and SAP Security, as well as experienced in IT, telecommunications and transportation industries? Technical proficiencies cover SAP CRM, SAP Basis, SAP Security, SAP ECC, SRM, BI, SOLMAN and Salesforce. Educational background includes Diploma in Computer Engineering.

Some impact contributions of this SAP architect included managing the integration for Salesforce.com, Deal Desk (Big Machines) & SAP, as well as integrating with Content Repository Systems (Documentum, ImageNow). Credit card authentication was integrated with SAP systems and customer facing portals. Aside from integrating with major banks for lockbox interfaces, this individual had integration experience in Electronic Invoicing systems like Argentine AFIP, Turkey TRA, Brazil Nota Fiscal and IDCP. Key roles involved administering the enhancement pack upgrade on ECC EHP7 and handling the SRM EHP2 upgrade. Solution Manager configuration experience was applied on BPM, JSM and EUEM. Batch job/IDOC/Queues/RFC were configured for monitoring. One of the skills brought to the table involved using change management tools like HP Quality Center and Incident management tools like Remedy and ServiceNow. Functions covered fine tuning of interfaces and delivering many value adds, business process automations which brought down overall reduction of incidents volume >40% YOY.

Another job consisted of user administration, authorization, role management, SOX, SOD compliance processes for SAP ECC, SRM, BI and SOLMAN systems. Responsibilities involved Batch, IDOC, BDOC configuration and monitoring. Taking part in SOX audits and also involved in quarterly Crystal Report user access were completed.

Would it be beneficial for your organization to employ an enterprise architect who worked in distribution, IT services and beverage industries? Educational attainment is composed of Master of Business Administration, as well as Graduate in Statistics & Mathematics. Technical knowledge consists of NetSuite CRM, Java and Oracle Applications. Has years of experience in NetSuite Cloud Implementation and integration. This enterprise architect also has in-depth understanding of the principles, processes, and tools used in business process design and optimization as well as the methodologies to translate business design into a derived information system design.

Serving in a distribution company as an enterprise architect, worked on SAP CRM migration to NetSuite Cloud CRM. Some of the tasks were providing customer support process automation to effectively handle the customer phone calls, emails and online support using with NetSuite CRM Case management. Other duties were doing live chats integration with NetSuite to automate the customer connect process, as well as carrying out customer satisfaction (CSAT) configuration and reporting. Similarly, configured and automated online customer account support self-service center to improve the customer experience by checking online orders status, online returns and refunds. In addition, worked on customer support agent dashboard and automated work flow setup to improve support agent productivity and high customer experience.

In an IT services provider, interacted with business users, as well as conducted workshops and requirements analysis. Furthermore, completed CRM Sales & Marketing reporting, as well as performed SAP CRM Master Data extraction to BW.

Does a technical architect with Oracle CRM, Oracle R12 Customer Data Hub and Oracle ERP HCM proficiencies, as well as experienced in IT, business services and nonprofit industries pique your interest? Technical knowledge includes Oracle CRM, Oracle R12 Customer Data Hub, Oracle ERP HCM, Oracle SCM and Salesforce. Educational background includes Master of Business Administration with Finance Concentration (MBA) and Bachelor of Engineering (Equivalent to Bachelor of Science). This individual obtained Certifications in PMP (Project Management Professional), Salesforce and Informatica.

Major responsibilities of this technical architect included architecting a large, complex sales and service cloud Salesforce.com implementation, as well as integrating and converting with Oracle R12 Customer Data Hub (Master Data Management). Integration was also handled with Oracle R12 ERP Human Capital Management (HCM) and Supply Chain Management (SCM). Key roles covered chatter swarming within the service cloud, integration of SFDC with a Jive based customer portal, along with data conversion and transformation from Oracle CRM On Demand (Siebel) into Salesforce.com. Integration with 3rd party quoting applications such as Firepond, Big Machines and other custom .NET quoting systems was also completed. Enhancing Single Sign-On capabilities between SFDC and Oracle ERP, in addition to managing the Interactive Intelligence CTI integration with SFDC were also managed.

The job covered serving as technical architect for the Siebel CRMOD data migration and conversion to SFDC and administering the technical architecture for the migration of sales and service cloud from Siebel CRMOD to Salesforce.com. Tasks consisted of architecting and developing cast iron orchestration for big machines quoting engine with Salesforce.

How can your organization gain an advantage with the help of a technical architect with Oracle CRM, Oracle CRM On Demand and Oracle Sales Cloud skills, as well as work background in energy, software and manufacturing industries? Technical skills cover Oracle CRM, Oracle CRM On Demand, Oracle Sales Cloud, E-Business Suite and Oracle iStore. Educational attainment includes B.S. Computer Science.

While working for a software company, main functions of this technical architect were comprised of successfully aligning and collaborating with multiple divisions within Oracle corporations. This individual successfully implemented Oracle Sales/Marketing (CRM) including Oracle Trading Community Architecture (TCA) and Customer Data Hub for a large retail company. As a CRM project functional Lead/SME, the successfully implementation of the Oracle Service suite for the third largest hardware provider was carried out. Architecting several large-scale Data Warehouse and BI Reporting projects and successfully implementing one of the largest integration projects were some of the duties.

One of the notable tasks included managing several mediums to large scale projects. Responsibilities consisted of leading several CRM (Sales, Marketing and Service) projects and conducting several Conference Room Pilots (CRPs) at over a dozen clients. Aside from capturing detail functional requirements and demonstrating Oracle software out-of-the-box functionality, utilizing Oracle Applications Implementation Methodology (AIM) and managing/conducting significant number of Conference Room Pilots (CRPs) at various clients were also completed. Responsibilities consisted of demonstrating standard software functionality, training the business and IT users, gathering requirements, identifying maps/gaps and devising functional and technical specifications supporting the business needs. An additional function involved managing the Configure to Order (CRM and Configurator) for one of the largest disaster recovery services providers.

Would a senior solutions architect with Oracle CRM, Oracle Application Server and Oracle Database skills, as well as familiar with military, IT services and logistics industries help your organization achieve greater success? Technical specializations cover Oracle CRM, Oracle Application Server, Oracle Database, BI, Business/Data Modeling and Web Services. Educational attainment includes MS Computer Science and BE Computer Science & Engineering. This individual obtained Certifications in PMP and CISSP.

Making a positive difference with guiding, verifying and validating the design, development and customization of COTS product (done by vendors like Oracle Consulting) Oracle E-Business Suite (Order Management, Supply Chain, Inventory, Install base, Maintenance, Service Management, Financials, CRM, Field Service, Mobile Field Service, Identity Management, Task Organization, Discoverer reports BI) were some of the key focuses of this senior solutions architect. Other responsibilities covered systems integration and monitoring solutions using Business Process Management (BPM), Business Process Execution Language (BPEL), Web Services, Workflows which were used in integrating with other systems internally and externally. During various testing and evaluation stages (SIDT&E, FOT&E, GDT&E), this individual verified business processes changes, identified defects and issues, validated test results, gathered data, analyzed load and performance metrics and provided comprehensive test reports to the stake holders.

Leading the efforts for R1.1.1 involved with solutions for critical system was part of the tasks. Help was provided in identifying operation procedures for end user and help desk usage. Functions involved supporting the activities of providing project task breakdowns and dependency resolution, scheduling, defect tracking through their life cycle, configuration management and release management by verifying and validation from documentation, source control, build preparations to deployment, identifying risks tracking and working towards mitigation.

Would hiring a solutions architect with experience working in insurance, financial services and media industries help meet the needs of your organization? Educational background is composed of Diploma in Systems Management, BS Math (Bachelor of Science) and MCA (Master of Computer Application). Technological skills involve SAP CRM, SAP ERP, Java, Junit, Erwin, SQL Server, TIBCO, and JavaScript.

Acting as a solutions architect in an insurance company, prepared Ecosystem context diagram, prepared data flow diagram, as well as prepared integration architecture diagram. Similarly, prepared AWS architecture diagram, designed and developed claims GUI prototype using Angular, as well as designed and developed Microservice prototype for claims Service. Some of the tasks were designing and developing batch processing services prototype using Apache Camel, as well as using Spring Boot and Spring Cloud for Microservice prototype development. Additionally, used Spring Security and OAuth2 authentication protocol for authentication and authorization of Microservice.

While working for the same company as a solutions architect, used SOAP API for testing Microservice, used Git for version control tool, as well as used SonarQube for continuous inspection of the code quality of the application. Moreover, used Maven to build project to keep track of issues and tasks on individuals used JIRA ticketing system. Additional responsibilities were reviewing code after development and merging final code to Git source code repository, reviewing TDD document, as well as coordinating with the deployment team during DEV, SIT, UAT and PROD deployment.

Could the future success of your organization be helped by this senior Salesforce solutions engineer/ architect with experience working in airlines/aviation, financial services and IT services industries? Educational qualifications involve Bachelor of Technology (B. Tech) and Post Graduate Diploma in Advance Computing (PGDAC). Software tools proficiency involve Salesforce CRM, Apex, Salesforce tools, Salesforce Visualforce/Lightning, C/C++, Java, SOQL/SOSL, SQL, jQuery, HTML, JavaScript, XML and more.

Contributed to the organization by integration of MYJSSI portal, Microsoft GP/D365 accounting, aircraft parts inventory system with Salesforce using REST/SOAP API and testing using SOAPUI/Postman API testing tool. While working in airlines/aviation company as a senior Salesforce solutions engineer/architect, specialized in Salesforce AppExchange business app like DocuSign, CPQ, Apttus Contract, Pardot marketing, BOX, Zenkraft, Conga and more. Also, worked on Salesforce UI creation/modification using Visualforce, APEX and Salesforce lightning component, Development using Apex Triggers, Classes, custom controller, Apex Batch schedule Jobs, Salesforce lightning component, Apex Test class/methods best practice, Apex code design pattern and Debug code methods and system developer logs. Additionally, specialized in requirement, analysis, design, development, and testing on Salesforce platform.

Supported organizational goals and objectives by implementing service cloud, sales cloud, live chat, contract management, CPQ, Pardot and custom application on Force.com platform. Additionally, established Salesforce system-project-data governance, best practice for 6+ Salesforce admin/developers, as well as enabled IT leadership for optimizing Salesforce cloud usage and forecasting license management, Salesforce roadmap and effective cost saving. Furthermore, was involved in Salesforce solution definition and proposal design, prototyping for latest middleware architecture using Apigee, Azure logic app and Azure service fabric considering ARS quality/nonfunctional attribute serving scalability, availability and recoverability.