Below are the 6 IT Helpdesk Specialists/Trainers & 7 IT Support Analysts/Implementers with multiple systems & other systems experience. The Thor Group® provides developers, system administrators, systems engineer, project managers, SME's, systems analysts, business analysts, database administrators, network administrators and solutions architects on a consulting, contracting or direct hire basis.

Would a detail-oriented technical /helpdesk support with work experience in education, hospitality, information services and outsourcing industries fit in your organization? Professional certifications involve A+ Certificate, ITIL Certificate, Securities + Certificate and Network + Certificate. Technical skills include Microsoft Dynamics CRM, Dynamics AX, Microsoft Navision, SharePoint and Exchange.

Some accomplishments included utilizing Navision and MS Dynamics CRM for ticketing purposes, as well as documenting all Help Desk requests made in person, via e-mail, or by phone. Serving as a technical support in a hospitality company, provided support to end users by identifying, researching and resolving technical issues thru TCP/IP, DHCP, Gateway, Router and Firewall network issues, Active Directory user accounts and permissions, replacing switches, and hubs. Also, provided support of Office 365 admin management console, as well as took ownership of incoming calls from the end-user community and promptly provided one call resolution to address technical inquiries in a Microsoft Windows 9X/NT/2000/XP/2K3, 7, 2008, Server 08, Server 12 environment.

Shared expertise by providing network systems support for external clients in a technical capacity. Serving as a senior technical support engineer in an information services company, worked on onsite and offsite handling of incoming calls thru document management systems (i.e. connectwise, trackit) as well as phone and email. Furthermore, performed front line installation software on laptops, workstations tablets, and cellphones. Additionally, configured NAS and SAN devices.

What contributions could an IT helpdesk specialist who worked in automotive, engineering/technology and computer systems industries bring to your organization? Technical skills involve JD Edwards, AS/400, Ubuntu and MySQL.

Challenges like diagnosing and fixing computer problems for 150,000 user help desks, as well as answering 40-50 phone calls a day were welcomed and successfully completed on a regular basis. Serving as an IT helpdesk specialist in an engineering/technology company, administered JD Edwards accounts, as well as kept Active Directory up to date. As an information systems helpdesk specialist, responsible for answering helpdesk phone calls and trouble tickets and working on LAN, as well as directly responsible for overseeing trouble tickets and delegating to other technicians. Some of the tasks were solving helpdesk trouble tickets over the phone and in person, as well as diagnosing computer hardware and software problems. In addition, fixed hardware and software problems, completed hardware and software upgrades, as well as did desktop support upgrades.

Shared expertise by working on the JD Edwards System to keep computer inventory accurate. Acting as an IT helpdesk specialist, diagnosed computer hardware and software problems, as well as provided desktop support. Other duties were doing server upkeep, deployment of new software, general networking upkeep and problem solving, as well as installing and configuring LAN equipment such as printers, computers, hubs and switches.

How can your organization gain an advantage with the help of a trainer who is skilled in MS Dynamics RMS/Navision, with work background in retail, research and hotel industries? Technical skills cover MS Dynamics RMS/Navision, Citrix and TQL. Educational background includes an Associate of Applied Science Degree in Information Technology with emphasis in Network Administration, and Associate in Electronics by correspondence course.

While working for a retail company, main functions were comprised of providing networking support and training for workstation users at every level of expertise. Roughly 20% of workstations were on the MS Dynamics and Citrix platform. Setting up and administering the maintenance, as well as providing workstation support for over one hundred Microsoft workstations comprised other tasks. Experience with Office products as well as MS Dynamics RMS and Navision support was also applied. Training and developing hundreds of ‘new hires’ and ‘in house’ classes were some of the duties. An additional role covered modernizing the training platform from slides and overhead projectors to automated, multi-media presentations. Hundreds of hours of curriculum material were also developed.

Notable tasks included serving as Microsoft Office support and general tech support, in addition to troubleshooting and correcting problems. This individual helped users overcome difficulties with MS Office and other applications throughout the training department and the call center. Responsibilities consisted of helping to create and being responsible for maintaining the call center’s video information/announcement system. The job involved managing a full staff, including customer service, sales, housekeeping, and facilities. An additional function covered managing all facets of the operation of a multi-million dollar lodging property.

Can the future success of your organization be helped by this independent contractor/information services trainer, with experience in software, IT and investment industries? Technical competencies involve QuickBooks, PACS, RIS, EXA, OpalRad, OpalwRis , Dragon, OrthoView, TeamViewer, WebEx, Join.me, Bugzilla, Remedy, IWise, Jira, Avatar (Netsmart) Meditech (Client Server), Meditech (MAGIC), Misys (Medic) Physician Systems, Picis, API, Report Smith, Access, Crystal Reports, Stat2 Home Health Systems and Quicken. Educational background includes Associate of Science Degree: Nuclear Medicine.

Important contributions in an IT company included coordinating and consulting with small businesses, as well as implementing, training and coordinating on various software systems. The job entailed analyzing existing and potential workflows, processes, supporting systems and procedures. Tasks covered analyzing best practices for each business and identifying improvements as needed. Responsibilities involved developing and maintaining objectives and timetables, managing workgroups, along with facilitating workflows. An additional function involved training end users at all levels of computer skills as well as small businesses in the use of QuickBooks, Simply Accounting and other software applications. Troubleshooting hardware and software issues was part of the duties.

Creating reports using API’s Ed Track System was one of the key roles. In addition, this specialist created, designed and maintained the intranet website, including use of HTML, graphics and scrolling headlines on a daily basis. Conducting classroom, one-on-one and auditorium training on many Microsoft Office Applications to all employees was one of the skills brought to the table. Various training tools such as manuals, quick reference guides and presentations were created and designed.

Could the future success of your organization be helped by this trainer, with experience in software, construction and entertainment industries? Technical competencies involve Sage MAS 90/ 200, Sage 500, Pivotal, MS SQL, Pervasive SQL, DreamWeaver, Crystal Reports, MS Office, Visio, Access, Project, Java and HTML. Educational attainment includes Bachelor of Science degree with honors in Information Technology, Completion of a 7- month MCSE/CNA curriculum and Associate of Arts in Liberal Arts. System certifications cover: Microsoft Certified System Engineer, Certified Novell Administrator, Pervasive SQL Certified Technician and A+ Certified Computer Technician.

An important contribution included conducting technical training for internal support analysts. Trainings were also carried out for end-users and external consultants on Sage Products (Sage MAS 90/ 200 and Sage 500). Training guides were created for new and existing products. Both classroom and web based training sessions were performed. The job entailed handling 2nd and 3rd level support calls. Report and system specifications were created for the Pivotal application. Tasks covered creating and maintaining Pivotal users and environment.

New divisions were trained in the use of Pivotal application. Tasks consisted of handling frontline and escalating support calls in a call center environment. Software and network issues were troubleshot for customers. Assisting the QA department and testing the new software were some of the key roles. Supporting the company LAN/WAN was part of the functions. Installing servers and workstations, as well as repairing and upgrading existing systems were skills brought to the table. The companywide anti-virus software was administered.

Would an IT helpdesk specialist who is proficient in Epicor, with experience in retail industry help your organization achieve greater success? Technical specializations cover Epicor 6.4, Active Directory, WINS, DNS, LAN, TCP/IP, DB, SQL Scripting and FTP. Educational background includes Geographic Information Science, Associate of Applied Science in Information System (Network Administration/ Support) and Bachelor of Science in Mathematics & Computer Science.

Making a positive difference with working with network/tech services to support the stores’ LAN devices over VPN was one of the key focuses. Responsibilities covered creating and maintaining support documentation for retail stores and the helpdesk team to allow for more efficient resolution of issues. The job involved working as part of the IT team to upgrade the POS systems to Epicor POS. This resulted in meeting PCI requirements for security across the POS systems, performing Enterprise Selling transactions which allowed the shipment of items from store to another store, shipping from store to residences and receiving items from another store (another store or the web) to allow customers to pick up from their local store.

This individual managed support of all retail store locations with the POS (Point of Sales) software vendor in areas software rollout and software support of all retail stores. This resulted in consistency in support protocols across the chain. One of the notable skills used on a regular basis included helping convert the POS systems software and hardware in over 40 retail stores from standalone systems to networked POS systems running in a Windows NT4 environment. Other expertise included helpdesk support and project management.

Could the future success of your organization be helped by this implementer who is knowledgeable in Sage 500 and Oracle, with work background in manufacturing, marketing and IT industries? Technical competencies involve Sage 500, Oracle, SQL, Visual Basic, C#, Access, Delphi, Framework.NET, Sage Framework ADK/APIs, Crystal Reports, Windows Server, Exchange, ASP.NET, ADO.NET, LINQ, Dynamic Data, Windows Mobile jQuery, HTML, XML, JavaScript, PHP, Turbo Pascal and Fortran. Educational attainment includes a Degree in Nuclear Physics.

Responsibilities in a manufacturing company included implementing and installing all the necessary equipment and policies. Duties consisted of administering the Windows-based domain, managing databases, ensuring IT security, installing hardware and software, as well as upgrading and maintaining all PCs in the company. The implementation of Sage 500 was efficiently handled. In order to do a successful implementation, this individual led and created applications and interfaces needed for the use of Sage 500 (Business Explorer, Crystal Reports, SDK, API’s and SSIS). Experiences in varied technologies, including network and domain administration, OOP languages, .NET technology, relational database, ERP implementation, consulting and development were utilized.

Purchases, both local and abroad, as well as contracts with suppliers were efficiently administered. An additional key role involved creating, with the help of accounting personnel from, all the files with the data to be loaded into the system. Training in Sage 500 was provided for all users. The job involved providing technical support for Sage 500. Creating applications and interfaces of ETES ERP (Oracle & Delphi based) needed by the sales department was part of the assigned tasks.

Could the future success of your organization be helped by this IT support analyst with work experience in education and computer hardware industries? Software skills include MS Dynamics AX, QuickBooks, Attask, Salesforce, Crystal Reports, SQL Server and Active Directory.

Contributed to the organization’s success by providing desktop support, imaging/provisioning computers, building and configuring Windows & SQL servers, as well as administering Active Directory as needed. While employed as an IT support analyst, performed customer system updates, as well as ran a test lab wherein they provisioned and tested customer systems before they were shipped to the customer for installation. In addition, created database reports via Active reports, programmed proprietary electronics and hardware, as well as provided second level application support for propriety software.

Other jobs involved providing helpdesk support to students, faculty, and staff. Acting as an IT support specialist in a university, performed password resets via Active Directory, as well as provided Wi-Fi support and troubleshooting. Moreover, setup conference rooms for meetings, as well as issued loaner equipment. This individual provided desktop support, troubleshot and re-imaged computer workstation, as well as Active Directory management of network users.

Could the future success of your organization be helped by this software consultant with work experience in business systems, manufacturing and electronics industries? Educational background is composed of Applied Science in Computer Science. Technical skills involve Oracle JDE OneWorld ERP and Oracle Accounting: Data Migration & Training, as well as Epicor ERP and Accounting Applications. Professional certifications consist of APICS Certified: Inventory and Production Management, Planning and MRP as well as GMP: Good Manufacturing Practices.

Contributed to the organization by acting as project manager and business analyst for software set-up and configuration for ERP Software: NetSuite. Serving as a software consultant in a business systems company, acted as project manager for Web-based, EDI and Contract billing and special projects. Also, worked on Epicor BAQ (SQL Query Tool) and Dashboard creation for multiple sub-contract clients.

Supported organizational goals and objectives by managing Infor visual manufacturing applications change, integration and development for 300M dollar consumer goods manufacturing company. As an ERP application business analyst, implemented JDE OneWorld Enterprise ERP and Oracle Financials, as well as re-engineered complete ERP Supply Chain Process, from demand to delivery. Furthermore, created New Operational daily SOP’s with Critical Control Point reporting and analysis of successful SOP execution, as well as managed multiple departmental processes and reporting projects.

Could the future success of your organization be helped by this implementation specialist with experience working in hospitality, gaming and computer services industries? Educational background is composed of AS Business Administration. Has experience in extensive management and implementation of many information systems coupled with project management. This professional has success in supporting and managing business functions and processes specific to their applications. Technology skills include Oracle CRM on Demand. Tools expertise involves leveraging MS Office Suite, VISIO, Linux, Apache, MySQL, and PHP (LAMP), .ASP, JavaScript, IIS, and Zoho for managing projects and collaboration.

Contributed to the organization’s success by preparing, reviewing, approving, and implementing software, standards, and procedures to protect customer data that resulted in a “paperless environment” for the SaaS application Oracle CRM On Demand. As an implementation specialist in a hospitality company, worked on enterprise monitoring and management of Customer Relations Management (CRM) software and operations. Part of the job was to administer application configuration of 600+ Oracle CRM On Demand software users. Additionally, established, ensured, and maintained service level agreements for Oracle CRM On Demand Service Requests.

Supported organizational goals and objectives by designing, configuring, and implementing CA-Service Desk. Serving in a gaming company as an implementation specialist, created a GAP Analysis table to identify tools and skill sets used within each business unit. Additionally, developed a repository for the central collection of business artifacts in prep for ITILv3 implementation. Furthermore, created diagrams, drawing, process flowcharts, renderings, data modelling and schemas for CA-CMDB (ERP).

How can your organization gain an advantage with the help of a trainer who is adept in QuickBooks, with background working in government, banking and media fields? Technical competencies involve QuickBooks, Photoshop, Illustrator, InDesign and HTML5. Skills also include Training Facilitation and Language Translation as well as Interpreting. Educational attainment includes Bachelor of Business Administration and Marketing.

Serving in a county library system, one of the main functions included facilitating 35 classes with up to 12 students each every month. Subjects covered Word, Excel, PowerPoint, Photoshop, Illustrator, InDesign, HTML5, and QuickBooks. Scheduling classes and updating the attendance on database were all part of the duties competently performed. Foreign students were oriented on the English-learning software every week and patrons were assisted in the library to keep traffic under control. This technology trainer produced engaging marketing materials to promote classes and generate traffic. Consistent satisfactory feedback was received from students and management regarding instruction performance.

One of the skills consisted of facilitating technology learning for students of diverse age and background. Initiating contact and delivering proprietary software training and technical support to clients over the telephone were included in the list of duties. Key roles covered performing operating system and browser configuration, as well as software updates and password resets, averaging 40 daily calls. Coordinating four training rooms, audiovisual technology, catering, presentations and speakers for business events of up to 200 attendees daily was also completed. A total of $6,000 was saved annually by introducing a digital asset tracking system.

Does a senior IT support analyst who is skilled in Epicor, SAP and Salesforce, with work background in energy, defense and technology industries pique your interest? Technical knowledge includes Epicor, SAP, Salesforce and Active Directory. This certified CompTIA A+ specialist obtained Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA) and Microsoft Certified Systems Engineer (MCSE) designations.

Primary functions of this senior IT support analyst included providing remote and in-person support, as well as troubleshooting various hardware, software, network and printer issues. Aside from supporting the Dell hardware platform, support was also offered for Android, iPhone and other mobile device platforms. Resolution was documented in the Epicor and Salesforce tracking system. Company assets were tracked in Epicor and Salesforce tracking system. Responsibilities consisted of deploying new desktops, laptops and IP phones, completing new hire and exit employee process, in addition to auditing desktops or laptops to ensure and maintain company standards (desktop/laptop refresh).

The job covered completing various administrative tasks and projects as assigned and managing users, groups and distributions in Active Directory. Active Directory password resets and setting up user phone extensions in Cisco Call Manager were some of the key roles. An additional duty included managing users, user changes and resets in RSA Secure ID portal.

How can an IT tech support who worked in IT services and health insurance industries help your organization? Educational background is composed of Associate of Science in Networking System Administrator and Bachelor of Science in Network and Communication Management. Professional certifications are composed of Information Technology Infrastructure Library (ITIL) Certification of IT service management, Certified Cisco Network Associate (CCNA) and CompTIA A+. Technical skills consist of NetSuite, Backupify, Google Apps, Active Directory, VMware VSphere 5.0+, SyaAid Ticketing System, Mac configuration, IPhones and IPads, Apple ID, Airwatch, Java and Adobe deployment and configuration, as well as VoIP Cisco-Shoretel desk phone configuration, SolarWinds, WebEx, VPN, and other Applications such as Salesforce and Exigo.

Working with challenging issues such as being responsible for setting up users and group accounts, securing network resources with shared-folder permissions NTFS have vetted this specialist’s work experience. Serving in an IT services company as an IT tech support, applied business and technical support concepts to provide support to users as requested. Also, has managed user accounts ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively. Some of the duties were monitoring and management of desktops, servers and network devices, apart from monitoring of internet connectivity, as well as configuration, monitoring and management of backups.

With a “can do approach” in the area of assisting customers with security related issues, as well as approving and deploying updates in WSUS have been career objectives. While employed in a health insurance company as a support analyst, used Malware appliance with different applications, as well as Biometric MorphoManager and CCure900. Furthermore, has provided Level 1 and 2 support to address user related issues in order to effectively resolve reported issues.