Below are the 3 CRM Systems Analysts & 5 Systems Administrators with various CRM systems & industry experience. The Thor Group® provides CRM systems analysts & systems administrators with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Could the future success of your organization be helped by this systems analyst with experience working in consulting, IT services and food services industries? Educational background is composed of Bachelor of Applied Science in Game Art & Design with Concentration in Marketing & Design. Technical proficiencies consist of SAP CRM, SAP R/3 (versions 4.6 and 4.7), SAP ECC 6.0, SharePoint, and MS Office Suite (Word, Excel, Access, PowerPoint, Project, and Visio).

Contributed to the organization by gathering Business Requirements and documenting As-Is process and To-Be process, as well as analyzing data to find the root problems and solutions on how to fix them. Acting as an SAP business systems analyst in a food services company, created functional specification documents for developers and resolved issues related to pricing, orders, deliveries, item categories, & billing. Additionally, identified testing scope and scenarios, prepared test plans and created test scripts. Moreover, was involved in Unit testing, Integration testing, & Regression testing.

Supported organizational goals and objectives by analyzing legacy systems using Fit-Gap Analysis, converting all the relevant data to SAP required data. Serving in a consulting company, configured Sales document types, Delivery types, Billing types, Item Categories and Schedule Line Categories as per the Business Requirements. In addition, created material groups, customer hierarchies, and product hierarchies in the master data. Furthermore, did shipping and transportation as well as used expertise in configuring Material Determination, Output Determination, Availability Check, Picking, Packing, Delivery Line due dates, and Transportation Planning.

What can a senior systems analyst with NetSuite CRM, Oracle and Salesforce specializations, as well as work background in business services, pharmaceutical and technology industries bring to your organization? Technical specializations involve NetSuite CRM, Oracle, Salesforce, MS Dynamics Great Plains, SAP, PeopleSoft, Tableau Server, JIRA, TFS, SQL and MySQL. Educational attainment includes Bachelor of Science in Information Systems and Bachelor of Business Administration Accounting/Finance. This individual obtained certifications in SQL and PostgreSQL.

Working with areas such as applying the iterative development approach developing business system requirements JAD processes was one of the responsibilities of this senior systems analyst. Knowledge of TMG platforms using Object Oriented analysis and design for cross-functional implications (client or end-user, SME, in the design and development of an application) was used. Part of the duties covered developing several business processes and enhancements for the following integration modules in Salesforce, Great Plains, Oracle/NetSuite: CRM, General Ledger, Accounts Receivable, Accounts Payable and Order. Cloud Services AWS, Data Lake and Azure Cloud were used to accelerate data as it was stored related data from line of business applications and non-relational data from mobile apps, IoT devices and social media (i.e. data warehousing).

Other functions consisted of identifying the structure with high-level scope of design documents (HLDD) and technical metadata (controls and data lineages) and maintaining databases in tools like TFS, SQL, MySQL, CRM, JIRA, SAP, Tableau Server and PeopleSoft. The job covered analyzing and designing the Business Intelligence Software mapping and data mapping integrations requirements for Oracle/NetSuite CRM. Tasks involved articulating roles, complex reporting (standard/ad-hoc) recognizing project scope, goals, timelines, product and sprint backlogs and multiple stories.

Could your organization use a systems analyst who is proficient in MS Dynamics CRM, as well as experienced in IT services, manufacturing and engineering industries? Technical proficiencies cover MS Dynamics CRM, Access, Visio, Project, SharePoint, SCCM, Remedy and AS/400. Educational attainment includes Associate of Science (A.S.) in Computer Information Systems, Security IT Associate Program (CompTIA A+, Net+, Sec+) and Network System Administrator – Professional (MCSA, MCSE).

Primary tasks of this systems analyst included managing complex IT system projects with proven track record of managing, organizing and documenting intricate IT migration projects. The ability to drive results that aligned with stakeholder’s objectives, deadlines and budget requirements was used, along with experience in providing comprehensive system support, quickly resolving technology issues and risks. Writing detailed process documentation, providing personable end-user support and training were also handled. Exceptional skills in time and resource management, coordinating deliverables and project requirements was also utilized. This audacious leader thrived in fast-paced environments delivering creative, forward-thinking and ideas, as well as adapted to constant changing priorities and offered improvement recommendations.

Contributions involved applying knowledge and experience in all aspects of (SDLC) software development life cycle phases, as well as utilized Agile, Waterfall and Scrum process methodologies to perfect amazing results. Carefully analyzing details to recommend process improvements to align with ever changing priorities, along with utilizing multiple types of desktop software to coordinate documentation to ensure project timelines were carried out. Managing subcontractors, vendors, human resources, and revolving equipment inventories, in addition to training office personnel to use resources efficiency and formulating procedure best practices were completed.

Could your organization use a certified Salesforce system administrator who is proficient in Salesforce CRM, Visualforce and Lightning Application, as well as experienced in software, nonprofit and education industries? Technical proficiencies cover Salesforce CRM, Visualforce, Lightning App, Apex and Force.com. Educational attainment includes Computer Science and Psychology. This individual is a Certified Salesforce.com Administrator and IC Agile Certified Professional.

Primary tasks of this Salesforce system administrator included completing the handoff of administrative responsibilities from the Salesforce group and auditing the state of the current Salesforce environment and user base. Expanding the use of a change log object to keep track of changes within Salesforce and completing the rollout of Salesforce for Outlook for the sales department were also handled. One of the key roles covered creating a tool for the sales directors and VPs to track the sales opportunities on a quarterly basis within Salesforce. An additional task involved working with the Salesforce governance committee to set priorities for the company Salesforce policy and overall goals.

Contributions in another job involved evaluating the current state of the Salesforce environment and making recommendations for improvements. Other duties were developing and establishing standard operating procedures for Salesforce.com usage. Personnel were trained in best Salesforce practices and usage through personalized or group training. This individual acted as a liaison between the business development department and the IT team to inform of Salesforce needs, wants or potential issues. The job covered communicating with the App Exchange vendors and the Salesforce customer success manager to achieve the best pricing and services.

Does having an IT systems administrator with experience in business services and IT industries have a positive impact on your organization? Computer knowledge covers using Zoho CRM, Salesforce and Oracle, as well as Aspect, Enghouse Interactive, CallMiner, Windows, Exchange and Citrix. In addition to graduating with Associate of Arts, the professional also obtained A+ Certification, Project+ Certification, and Network+ Certification.

This IT system administrator was responsible for providing case management, application configuration updates, platform maintenance and user assistance for Aspect, Oracle, Enghouse Interactive and CallMiner. The job required providing timely and accurate responses for incident handling, incident response, and escalation management in daily operational environment. Responsibilities were also for taking & logging incoming calls, as well as providing efficient customer support for all 1st Line issues relating to servers and peripherals.

Additional tasks were servicing and maintaining all network components including upgrades of the Aspect platform. Support was also provided for partnership CRM system and CTI interfaces with Salesforce and Zoho CRM. Other main concerns were the fast and accurate troubleshooting of reported faults, as well as troubleshooting technical problems and implementing solutions. The job called for providing maintenance support and break-fix solutions, along with diagnosing and resolving a wide range of technical issues efficiently. Service provider troubleshooting including VoIP, SIP Trunks, LAN, WAN and P2P connections was carried out. Managing and creating user accounts in an Active directory/MS Exchange environment was also accomplished.

Could your organization use a systems administrator with NetSuite CRM and Oracle proficiencies, as well as experienced in software, technology and manufacturing industries? Technical proficiencies cover NetSuite CRM, Oracle, Eloqua and LSI. Educational attainment includes Bachelor’s degree in Computer Information Systems. This individual was Certified by MSCD as a Database Analyst.

Primary tasks of this systems administrator included providing systems analysis and administration, as well as providing system configuration as business needs required. Assistance was provided with identifying process stakeholders, then creating and documenting business processes in response to those business needs. Key roles covered getting involved in Quote to Cash project currently underway and traveling to offices in order to document business processes, system architecture and identify system dependencies. Working with the web development team was done to ensure proper functionality of web-forms to ensure accuracy on the technical side of the lead generation process. Administering and configuring NetSuite CRM and Eloqua systems were completed. Contributions involved data analysis, generating sales pipeline, forecast and bookings reports, generating reports for marketing (leads analysis), utilizing data mining and ad-hoc analysis/ reporting as needed.

While in another job, consulting with management, business analysts and other stakeholders in effort was completed to identify and close business process gaps. This individual identified and documented system development requirements then passed those requirements on to the development team. Service contract termination management was completed. Adherence to vendor contract termination rules and process terminations using Oracle and generating credit/re-bills were carried out, along with identifying and resolving order discrepancies by working with vendor (Sun Microsystems), VAR and sales rep.

Could your organization use a systems administrator who is proficient in MS Dynamics CRM, Microsoft Hyper-V and VMWare, as well as experienced in manufacturing, pharmaceutical and logistics industries? Technical proficiencies cover MS Dynamics CRM, Microsoft Hyper-V, VMware Virtual Servers, Cisco Networking Equipment, Active Directory, DHCP, DNS and Group Policies. Educational attainment includes BS in Computer Science.

Primary tasks of this systems administrator included providing support for physical and virtual Microsoft servers, as well as managing Active Directory servers, shop floor connectivity Aruba (HP Switches), Cisco ASA, user, computers, site management, DHCP, DNS, Group Policies Firewalls and Antivirus. Administering the IP telephony, network switches, routers, firewalls, IP cameras, and VPN connections was carried out, along with documenting the entire network, servers, static IP addresses, server room configuration, workstations, shop floor controllers, VLAN Switch configurations, daily issues and resolutions. Key roles covered reconfiguring the Hyper-V Virtual servers which included memory, physical disk image, virtual switch and load balancing. The installation and configuration of IP Cameras as well as network video recording appliances were completed, in addition to providing support for over 200 users which the helpdesk team could not resolve.

In other jobs, part of the contributions involved managing vendor relationships, telecommunication circuits, and phone bills. Functions covered supporting the company growth from 110 employees to over 240 employees over the last 8 months and completing the hardware refresh for 240 computers, 30 Windows surface tablets, 20 laptops, 80 servers, Cisco switches to HP switches, Cisco ASA firewalls, VPN tunnels, Cisco Access points, wireless access points and copper to fiber conversion for Internet and MPLS circuits.

Would hiring a senior systems administrator/Salesforce project manager with experience working in commercial property, electric power distribution/energy and IT services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Accounting and Master of Science in Information Systems Management (MISM). Professional certifications involve SFDC Certification (ADM 201), SAP FI Certification and Apex Certification. Technical knowledge & experience consist of Salesforce / Service Cloud Administration & Management, MS SharePoint 20xx Administrator, Oracle Cloud ERP, SAP ECC 6.0 / SAP MDG, SQL Server Reporting Service, SuccessFactors, IBM Cognos Business Intelligence and iSAP as well as ASAP Methodologies.

Acting as a senior systems administrator/Salesforce project manager in a commercial property company, led the Credit Memo Release II implementation that resulted in $2.5M in collections in Q42017. This specialist was primarily tasked with facilitating requirements development sessions to gain an understanding of customer’s current state processes and technology in the CRM and Accounting spaces aside from providing the implementation work plan to follow. Also, was responsible for the design of the future state solution and decomposition into user stories. In most cases, served as the Business Analyst, Administrator, Project Manager, Change Manager, QA and sometimes Developer on builds in Service Cloud.

While working as a financial systems process manager, utilized SAP NetWeaver applications, BI/BW reports, and other SAP system reports to conduct governance activities. Also, has regularly managed the Master Data Governance activities for a global project roll out and other ad-hoc projects. Furthermore, was actively involved in the synchronization of various SAP system instances from MDG database. Furthermore, maintained the accounts, companies, cost centers and profit center group lists enterprise wide.