Below are the 5 CRM Systems Administrators & 3 Systems Analysts with various CRM systems & industry experience. The Thor Group® provides CRM systems administrators & systems analysts with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Would a detail-oriented systems administrator with experience working in manufacturing, IT services and telecommunications industries fit in your organization? Educational attainment is composed of Bachelor of Science in Computer Science and MBA in Management Information Systems. Software skills involve Microsoft Dynamics 365 CRM, Navision, SharePoint, Exchange, Office 365, Skype for Business, Microsoft Project, TEAMS and Basecamp. Key accomplishments were increasing operational productivity by 40% through integration of Microsoft CRM and Navision systems, facilitating automatic update of transactions and entities.

Some accomplishments included setting up and training users on Office 365 and Dynamics 365 CRM, as well as analyzing Office Software and client architecture to streamline operations. As a systems administrator, generated monthly performance reports using Excel and PowerPoint, as well as created support documentation to empower and extend IT skills to end users. Part of the job was to implement solutions to operations issues for users of Windows and MAC OS via phone, email and live chat with end users.

Shared expertise by spearheading system integrations and upgrades (CRM, Navision, SharePoint, Exchange), minimizing downtime by 50%. As a systems administrator in a chemical manufacturing company, simplified User Experience on ERP and CRM systems by customizing Role Centers, pages, reports and dashboards. Other duties were creating reports and dashboards for Management using SSRS and CRM dashboards. This increased decision-making by 80%. Furthermore, implemented CRM Mobile for Field Sales Team, shortening Sales Cycle by 60%.

What advantages can having an IT system administrator who has experience in business services, engineering and IT industries give your organization? Computer background involves using Zoho CRM, Zoho ERP, Deltek Costpoint, Synety. Salesforce, Wireless (LAN & WAN) technologies, MS SharePoint and virtualized VMWare. Educational background includes B.S.in Information Systems. The professional is Cisco Certified Network Associate (CCNA) and is pursuing Certified Network Professional status.

Responsibilities of this IT system administrator involved using Zoho ERP to provide an integrated view of core business processes. Strengths shown included good knowledge on Cisco unified communications platforms, working knowledge of IP telephony, VoIP and video using SIP, MGCP, Mitel IP phone, 5330, 5340, and 5360 BGP. Solid knowledge/understanding in designing GPRS/Packet Core Network or Synety cloud called communicator was also displayed. Calling contacts from inside the CRM ensured data consistency. More accurate calling also matched all inbound and outbound called numbers to the recipient destination, which increased pickup rate. Part of the job was configuring Windows Servers 2010/2012 and 2014r/2016r using SharePoint. Tracking and documenting (in the CRM) Zoho and Synety was also done for the disposition of potential patients from initial call, hand-off to facility, up to and including admission.

Another job called for configuring and maintenance of various O/S, using Deltek Costpoint in understanding of DHCP, DNS, TCP/IP, SNMP, OSI Model, and VOIP. Other tasks were managing and maintaining data quality associated with all risk management tracking and reporting within Citrix Servers. Part of the job was providing operational monitoring, support, troubleshooting and maintenance for corporate and customer network infrastructure with Cisco layers two and three switches 2960, 3860, 3560, routers 2901, 2821, and 3800.

Would a systems administrator with NetSuite CRM, NetSuite Essentials and NetSuite SuiteFlow skills, as well as familiar with retail and construction industries help your organization achieve greater success? Technical specializations cover NetSuite CRM, NetSuite Essentials, NetSuite SuiteFlow, NetSuite OpenAir, NetSuite OneWorld and Microsoft Dynamics AX. Educational attainment includes BS in Ceramic Engineering. NetSuite Certifications were obtained in NetSuite Essentials, SuiteFlow Workflow Fundamentals and Suite Analytics Reports & Searches.

Making a positive difference with ownership and maintenance of the global financial, CRM and project management business systems at an administrator level were some of the key focuses of this systems administrator. Consolidated financials were created for month-end reporting and for tying out NetSuite to parent company financial system. Responsibilities covered successfully completing the implementation of NetSuite from Microsoft Dynamics AX and handling project management and configuration of financial ERP and project accounting systems for upgrade path to NetSuite and OpenAir cloud-based software solutions. Duties involved documenting all existing business processes for Record to Report, Lead to Quote, Design to Build, Procure to Pay, Order to Cash & Project to Delivery, in addition to configuring both NetSuite OneWorld and OpenAir for 360+ users. Notable tasks included building custom workflows to meet business requirements and managing User Acceptance Testing (UAT). This individual forecasted a three year plan and prepared company financial statements for acquisition project. Functions involved developing and reporting utilization and KPI metrics for global business.

Skills brought to the table in another job involved overseeing financial operations of 7 entities in multi-company conglomerate, inclusive of all financial, insurance and tax reporting to single owner. The job required forecasting monthly tax planning and budgets for multiple entities.

Would a certified Salesforce system administrator who is skilled in Salesforce CRM, Lightning App and Visualforce, as well as familiar in real estate, business services and defense industries help your organization achieve greater success? Technical specializations cover Salesforce CRM, Lightning App, Visualforce, Service Cloud, Sales Cloud, Apex and Trigger. Educational attainment includes Bachelor in Computer Science and Early Childhood Education Certification. This individual is a Salesforce.com Certified Administrator and Salesforce.com Certified Developer.

Making a positive difference with managing the company’s Salesforce org and handling all end user tickets, questions and requests were some of the key focuses of this Salesforce system administrator. Responsibilities covered managing and configuring case management in Salesforce to support call resolution as well as marketing tasks. Tasks involved configuring custom objects to track incoming properties and creating workflow rules to trigger pertinent to-do lists, alerts, and documents to be sent to the designated parties in charge of the property. Interacting with various business user groups for gathering the requirements for implementation/customization and documenting the specific needs to prepare for configuration were efficiently handled.

Notable tasks in other jobs included establishing the deployment strategy for implementing Salesforce.com changes and conducting unit/ integration testing. The client was trained in Salesforce configuration and development techniques. This individual created data migration documents for import/export of data from the Salesforce environment. Functions involved interacting with various business user groups for gathering the requirements for implementation and documenting the business and software requirements. Various Custom Objects, Tabs, Components and Visualforce Pages were developed. Other skills included profiles and security, ExactTarget, reporting and dashboards and marketing cloud administration.

What can a systems administrator with specialization in MS Dynamics 365 CRM, with work background in IT and business services industries bring to your organization? Technical specializations involve MS Dynamics 365 CRM, SharePoint, Visual Studio, IIS, SQL Server, PowerShell Scripting, OneDrive and Azure. Educational background includes Computer Information Systems Program (ongoing).

Working with areas such as SharePoint and MS Dynamics customization and server management, as well as supporting and upgrading on-premise SharePoint servers without affecting business productivity were some of the skills brought to the table by this systems administrator. Change management requests were implemented using InfoPath based SharePoint workflows. SharePoint designer and Chrome developer tools were used to edit SharePoint pages and troubleshoot browser issues. Duties covered resolving IIS issues, bad redirects and HTTP errors, in addition to installing the SQL Server and correcting server and database issues. Implementing SQL Reporting Services was done to provide analytics and business intelligence used for decision management.

Responsibilities consisted of leveraging AWS to increase reliability of on-premise server infrastructure and customizing MS Dynamics CRM according to the service and sales team needs. Tasks involved planning and deploying a full disaster recovery solution to ensure business continuity using AWS Storage Gateway, along with working with upper management to provide IT services to enhance productivity. Functions included using PowerShell scripts to save time doing user management and server patching, in addition to assisting users with resolving Excel performance and Outlook problems. Other competencies included Dynamics 365, developing user interfaces, researching system logs, automating maintenance and resolving asynchronous workflows errors.

Would hiring a systems analyst who worked in consumer services, financial services and pharmaceutical industries help meet the needs of your organization? Academic qualification is composed of Bachelors of Information Technology and MBA (Finance & IT). Professional certifications include MCDBA (Database Admin), MCSE (System Engineering), MCSE NT4, MCP, Microsoft SQL Server Certified, CCNA and Six Sigma Green Belt. Technology skills include SAP CRM, SAP R3 and SAP Business Warehouse. Areas of expertise consist of MicroStrategy seminar and Training, as well as Hyperion Pillar Administration.

Acting as an analyst in a consumer services company, worked on the blueprinting effort to create Process Flows for Business Processes such as Procure to Pay, Accounts Receivables, Asset acquisition, Asset Depreciation, Asset Under Construction (AUC), Retirement and Settlement, General Ledger, etc. Also, prepared “As-is” workflow design for Business Processes and prepared BRDs (Business Requirement Documents) after having meetings and one on one sessions with business team. Moreover, supported Fit-Gap analysis workshops with experienced managers and existing company SME’s as well as business reps.

While working for a financial services company as a systems analyst, helped with the blueprinting efforts of SAP FI & CO module. Other duties were configuring GL, AP and AR as well as helping with FA and CO, apart from working as production support agent for business users. Part of the job was to work on Cost Center level detailed data conversion project – from PeopleSoft to SAP R3. Furthermore, used Access database / Excel for Cost Centers and Cost Element Conversion/Mapping.

Would a systems analyst who is skilled in MS Dynamics CRM, as well as familiar with packaging, business services and logistics industries help your organization achieve greater success? Technical specializations cover MS Dynamics CRM, SSRS, Power BI, SSAS and SQL. Educational attainment includes Bachelor’s degree with a minor in Business Administration.

Making a positive difference with spearheading all operational reporting processes including back office, ad hoc, and transactional was one of the key focuses of this systems analyst. Fulfilling all requests from leadership staff and creating report content were part of the responsibilities. Duties involved managing the reporting environment for ProClarity, Performance Point, SharePoint, Access, SSRS, Power BI, SSAS Multidimensional & Tabular models, in addition to transitioning from previous reporting system through coordinated setup procedures to implement new reporting environments. Aside from updating the new company logos/themes, reporting was tested, including SRRS, Power BI and MS Dynamics CRM, after company sale.

Notable tasks included serving as business subject matter expert for the development of new data warehouse, data marts, and tabular models for Dynamics CRM/ERP System, along with developing and managing KPI reporting & dashboards in collaboration with sales, finance, and operations. This individual validated SSAS models and warehouse data after implementation in new SQL environment. Achievements involved successfully creating new Power BI reporting environment to replace ProClarity/Performance Point, Excel, and QlikView reporting, as well as helping to streamline processes and improve efficiency measures.

Could the future success of your organization be helped by this systems analyst with NetSuite CRM, NetSuite OneWorld and Salesforce proficiencies, as well as work experience in communications, energy and education industries? Technical competencies involve NetSuite CRM, NetSuite OneWorld, Salesforce, SAP BW, MS Dynamics AX and SharePoint. Educational background includes Bachelor of Arts, major in Economics and Political Science. This individual obtained certifications in Six Sigma Black Belt and ITIL V3.

Important contributions of this systems analyst included learning all business processes in and outside of AX/SFDC to translate into NetSuite CRM as the end-user advocate and championing the customer experience. The job entailed serving as an on-site guru for all NetSuite guided training, demos and address gaps, as well as managing the integration of third party tools (Salesforce) into NetSuite by working with external and internal resources, leading the coordination from start to finish. Part of the tasks covered driving more automation across all business processes and modules including CRM, Finance, Service and Sales by creating newly needed forms, fields, or workflows to reduce manual touch points and potential for user processing errors.

This specialist maintained NetSuite as one of the experts to resolve errors and answered questions through ticketing system for all business units to operate with minimal downtime and improve processing time. Skills brought to the table consisted of interviewing users to prepare professional Business Requirement Documents (BRD) that translated business needs into specific technical design specifications, in addition to conducting all testing, document procedures. Preparing and training end clients as well as timing the release for new developments in NetSuite modules and business processes were carried out.