Below are the 6 CRM Consultants, 3 Business Analysts & 3 Functional Consultants with various industry & CRM systems experience. The Thor Group® provides CRM consultants, business analysts & functional consultants with your industry & CRM systems experience on a consulting, contracting or direct hire basis.

How can an SAP consultant who worked in telecommunications, computer software and logistics industries help your organization? Educational attainment is composed of Bachelor of Technology. Professional certifications include SAP Consultant Certification Technology Consultant SAP NetWeaver-SAP Web AS for Oracle, Microsoft Certified Systems Administrator and ITIL V3 Certification. Application skills include SAP CRM, SAP S/4 Hana, SAP NetWeaver 7.x, 2004S, ECC6 EHP7, my SAP ERP 2005, ECC 5.0, R/3 4.7EE, 4.6C, 4.6B, BI 7.x, BW 3.5, Solution Manager 7.1, PO 7.4, 7.1, EP, SAP OpenText and SAP TDMS4.0.

Working with challenging issues such as working on VAS enablement for adm accounts on all Prod TIER1 Applications have vetted this specialist’s work experience. While employed in a telecommunications company as an SAP consultant, worked on DataSyncManager tool which was used for system/data refresh. This can be done for time slicing, and data slicing. Part of the job was to migrate SAP BW on Oracle DB to SAP BW on HANA using DMO option, on a scale out solution. As part of BW migration, installed HANA on scale-out solution, in the entire BW landscape. Additionally, configured SSH for all the SAP Production Applications, as well as managed SAP HANA Dynamic Tiering service, extended storage, multi-store tables, and extended store tables.

With a “can do approach” in the area of performing E-Recruiting system upgrade, where company upgraded to ECC 6 EHP7 using SUM have been career objectives. Serving in a computer software company as an SAP consultant, configured SAML2 for enabling SSO and integration after the system upgrade for E-recruiting landscape. Also, implemented a Federated Authentication using SAML.

Could the future success of your organization be helped by this CRM consultant with NetSuite OneWorld, SuiteBuilder and Saved Searches proficiencies, as well as work experience in IT services, technology and professional services industries? Technical competencies involve NetSuite OneWorld, SuiteBuilder, Saved Searches, Reports, Workflow and Data Migration. Educational background includes a Bachelor’s Degree. This individual is a NetSuite Certified ERP Consultant/Administrator, NetSuite Certified Suite-Analytics User, NetSuite Certified Financial User and NetSuite Certified Suite Foundation.

Important contributions of this CRM consultant included designing and building the NetSuite user interface and web interface custom solution. Tasks covered documenting business and functional requirements, along with process design using BRD, FRD, user manual, PowerPoint, test case and deployment documents throughout the project implementation. Skills brought to the table included researching and analyzing various use cases needed for solution, based on industry’s best practices. The NetSuite Site Builder was used to create a separate subscriptions page on web site using website presentation tabs and categories to display subscription and non-subscription items.

Interacting with the technical team regarding the functional limitations of the solution and discussing the customizations needed to extend the functionality were also carried out. Consolidated invoices were created based on invoice group selected by customer through customizations and automations. Key roles involved creating consolidated invoices and configuring separate subsidiary specific payment processing profiles and bank accounts, creating customer center roles and various parent and child records, as well as saving searches on different records while using custom fields, field groups and subtabs. Aside from managing 3 project resources, other team members were trained and various issues faced during project implementation were resolved.

Could the future success of your organization be helped by this CRM consultant with MS Dynamics 365 CRM and Cloud Computing proficiencies who worked in banking and IT industries? Technical competencies involve MS Dynamics 365 CRM, Cloud Computing, Symantec Veritas Backup Administration and Content Management (EMC Documentum eRoom). Educational attainment includes Bachelor of Engineering in Electronics & Communication. This individual is a Certified Dynamics CRM Applications Professional, ITIL 2011 Foundation Certified and Certified Scrum Master.

Important contributions of this CRM consultant included working as a part of the build and implementation team that primarily interacted with stakeholders to gather, understand and define business requirements. Tasks covered conducting complex business analysis and creating user stories to support the development of MS Dynamics 365 solutions for the clients. Aside from working in liaison with developers and solution architects to contribute to the research, skills brought to the table included performing fit gap analysis and proposing solutions that were appropriate to close the gaps between the current and future desired state. Conducting work in alignment with defined Agile Project Management methodology was done to assess the project progress and complex problems impacting the implementation of Dynamics 365.

Key roles involved participating in key meetings with stakeholders including requirement sessions, daily sprint meetings, system demos, user acceptance testing and end user training. Providing technical/managerial oversight (analysis, identification, implementation, evaluation) to multiple intra and inter company projects/ initiatives of strategic or tactical importance business solutions including data center requirements and networking/server administration for internal/ external clients were efficiently completed.

Is impacting your organization with an SAP CRM Consultant with work experience in government, power utilities and software industries a current business consideration? Educational background is composed of B. Tech in Electrical Engineering. Technical skills consist of SAP CRM 7.0, Microsoft CRM Dynamics 2016, 2015, 2013, 2011 (Online and On-premise), MVC, JQuery, Java Script, HTML, CSS, AJAX, JSON, XML, SQL Server 2012, Visual Studio, C#, C and ABAP. Has extensive experience with analysis, design, development, customizations and implementation of software applications in SAP CRM applications including CRM IS-Utilities, and CRM Web UI.

While employed in a power utilities company as an SAP CRM consultant, roles & responsibilities were SAP CRM WEBUI Customization & Development, as well as working as onsite coordinator as well as senior developer. Some of the tasks were guiding the junior members of the team, sharing knowledge with them and doing review of their codes, as well as reviewing completeness of the functional specification obtained. Moreover, prepared complexity determination and effort estimation of the developments and communicate the same to the team. Additionally, worked as a backup resource of CRM Technical Team Lead.

Part of the job as a SAP CRM consultant was to do data replication between ISU/ECC & CRM. In CRM Utilities, was in-charge with Interaction Centre, Service Order, Contract Management, Product Proposal, Quotation Management etc. Furthermore, delivered a new functionality called ‘Free Gas Safety Check (FGSC)’ along with some existing functionality.

Could the future success of your organization be helped by this Oracle consultant who is skilled in Oracle CRM, Oracle ERP and Oracle Messaging Gateway, as well as work background in manufacturing, biotechnology and advertising industries? Technical competencies involve Oracle CRM, Oracle ERP, Oracle Messaging Gateway, Oracle JDeveloper and Oracle SOA Suite.

Important contributions of this Oracle consultant included managing data mapping and conversion programs for moving contracts from legacy systems into Oracle Service Contracts and Install Base. Part of the tasks covered customizing service contracts order capture process to get the service contract information for orders created in Order Management. Creating flexible service agreements tailored to customer requirements with the exact level of product service was part of the job. One of the skills brought to the table included developing the conversion programs using PL/SQL and SQL*Loader utility to import the legacy data into Oracle. Custom PL/SQL programs were developed to import warranty service contracts, which were stored in separate tables on legacy systems.

Key roles involved implementing and customizing Oracle Service Contracts, Contracts Core and Install Base and integration with Order Management (OM) and Accounts Receivables (AR). Resolving Order Processing, Accounts Receivables and Install base related issues were some of the duties. Proficiencies included design, development and support of information systems and as a consultant with Oracle 11i E- Business Suite applications involving ERP/CRM modules of Accounts Receivable, General Ledger (GL), Accounts Payable (AP), Order Management (OM), Contracts Core (OKC), Contracts for Services (OKS), Cash Management (CM), Purchasing (PO), Inventory (INV), Bill of Material (BOM), Oracle Master Scheduling (MRP), Work in Process (WIP), iExpense, Install Base and Alerts.

Would an Oracle CRM software implementation consultant with Oracle E- Business Suite R12 and Oracle Lease Management Skills, as well as familiar in financial services and IT services industries help your organization achieve greater success? Technical specializations cover Oracle CRM, Oracle E-Business Suite R12, Oracle Lease Management, Oracle iStore, Oracle Service Contracts, Oracle iSupport, Apache, JSP, HTML, Java, Java Servlets, Java Beans, Java Server Pages, JDBC and HTML. Educational attainment includes Bachelor of Engineering  Computer Science & Engineering.

Making a positive difference with leading the technical team in designing, developing and implementing several JTF based extensions integrating Oracle iStore Application with Oracle Configurator were some of the key focuses of this Oracle CRM software implementation consultant. Part of the responsibilities covered using JTF, Java, JSP and PL/SQL extensively in customizing pages, functions and packages to maintain referential integrity, as well as to do complex updates or validations. Tasks involved setting up user management templates, user types, roles, permission and responsibilities, in addition to developing several custom extensions for updating user accounts specific to business requirements like adding roles, privileges and cages for a selected center associated with a particular user account.

Notable tasks included building deployment scripts for CRP, UAT and PROD deployments, along with getting involved in system administration activities like registering menus, functions, concurrent programs, security of users, responsibilities and roles. An additional function consisted of getting involved in CRP, UAT and PROD support activities. Areas of expertise included implementing Oracle CRM (Sales Compensation/Incentive Compensation/Oracle Resource Manager) and Oracle E-Business Suite, Oracle CRM Application 11i (11.5.9) and Oracle Applications Framework.

Would a senior business analyst with familiarity in government, software and banking industries, as well as skilled in Salesforce help your organization achieve greater success? Technical specializations cover Salesforce CRM, Salesforce.com Portals, Service Cloud, Sales Cloud, Force.com, SFDC Configuration, Apex, Visualforce, SOQL, and SOSL. Educational attainment includes Bachelor of Science degree.

Making a positive difference with performing impact analysis on business policies, as well as providing analysis, categories and compilation were some of the key focuses of this senior business analyst. One of the responsibilities covered working with the Salesforce team in utilizing certain AppExchange products as per the needs of the organization. An additional duty involved working on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces. Support was provided to the business team in User Acceptance Testing (UAT) phase of the project.

Notable tasks in another job included working closely with clients to understand their business needs, mapping those needs to Salesforce capabilities, developing configuration plans, and ultimately deploying the functionality in partnership with other technical resources. This individual improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and Visualforce. Functions involved designing and implementing critical business processes, workflows and tool on the Salesforce platform. Salesforce.com configuration and design of Service Cloud, Sales Cloud and Force.com solutions (with an emphasis on Service Cloud solutions) were efficiently handled.

Does employing a business analyst who has background in business services, IT and financial services industries meet your organization’s requirements? Software background covers Salesforce, JavaScript, NetSuite, SAP and PeopleSoft, as well as VBA, HTML, Visual C#, .NET, Linux/UNIX, and MS Dynamics AX. This highly accomplished professional has over 18 years of managing global IT operations, delivering professional services projects, and implementing solutions to increase project efficiency as well as decrease costs. Educational background includes a course in computer science.

Duties of this business analyst consisted of leading a team of 10 resources, using Agile methodology and MS Azure DevOps to set up the cloud infrastructure and automation of the release process for the Global Customer Portal. The job required working closely with vendor and internal executives, while also generating the Customer Portal release strategy, project plan, traceability matrix, business requirements, and senior management status reports. Other functions were defining and coordinating the customer portal and Salesforce integration of the customer subscription management and billing services. The individual worked closely with the development team to create an API Portal for client development teams to be able to integrate with the customer portal.

Another job called for using Agile Scrum, along with managing a team of Medius and client resources delivered 4 Medius implementations. Part of the job was working closely with internal IT to implement and maintain Salesforce within the Medius global infrastructure. Additional tasks were configuring as well as deploying the OCR and ERP (Dynamics AX, SAP, NetSuite) integration solution.

Would a senior business analyst with familiarity in nonprofit, government and banking industries, as well as skilled in MS Dynamics CRM, and legacy CRM help your organization achieve greater success? Technical specializations cover MS Dynamics CRM, legacy CRM, Crystal Reports, MS SSRS, Agile and Waterfall Methodologies. Educational attainment includes BA in Finance. This individual obtained CSM status.

This senior business analyst was involved in a project for building an enterprise reporting portal for the various user groups involved with department of homeless services, for them to track clients, shelter capacity, shelter vacancies, as well as transferring and generating real time summarized or detail reports from the client dashboard by upgrading to MS Dynamics 2016 from the legacy CRM System. User requirement document, business requirement document (BRD), technical requirement specification and functional requirement specification (FRS) were analyzed. An additional responsibility involved applying extensive MS Dynamics CRM experience, particularly in 2016 version, that included the following: design, development, implementation and management of MS Dynamics.

Notable tasks included creating workflow scenarios, designing new process flows and documenting the business process, business scenarios and activities of the business from the conceptual to procedural level. This individual worked on Microsoft Dynamics CRM for handling the customer claim inquiries, validation and case creation. Functions involved working closely with senior management to develop strategic plans and working in the interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.

Would hiring a functional consultant who worked in software, banking and building materials /construction industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Technology in Information Technology and Master of Science in Computer Science. Professional certifications include Microsoft Dynamics CRM 2015 Application (MB2-704), Microsoft Dynamics 365 Customization and Configuration (MB2-716), Microsoft Dynamics 365 for Customer Service (MB2-718) and CRM Software Microsoft Dynamics CRM. Technical skills involve MS Dynamics CRM/365, HTML, CSS, XML, JavaScript, C#, .NET, Web Services, WCF Web Technologies ASP, XML, HTML, XML, CSS, JavaScript Databases and MS SQL Server.

Acting as a functional consultant in a software company, worked on App Dynamics to monitor CRM servers and databases to analyze the performance. Other duties were configuring applications in App Dynamics using CRM Web Services Endpoints and HTTP Requests. Also, has experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development. Additionally, implemented plug-ins/ Workflows /Business Process Flows for Dynamics CRM applications under the responsibility of the MS Dynamics CRM Applications Team.

While working for a bank as a Microsoft Dynamics CRM functional consultant, responsibilities were customizing MS Dynamics CRM 2016 application based on the business requirement. Additionally, implemented plug-ins/Workflows/Business Process Flows for Dynamics CRM. Moreover, integrated MS Office Outlook 2013 with MS Dynamics CRM 2013. Also, developed Web APIs using ASP.net to synchronize/store the all Appointment Task activities from third party vendor system to MS CRM.

How can an SAP functional consultant who worked in semiconductor, textile and engineering industries help your organization? Educational attainment is composed of Bachelor of Technology in Computer Science Engineering. Software skills consist of SAP ERP, SAP R/3, SD, LE, MM, and FI/CO.

Working with challenging issues such as mapping the business requirements into SAP to identify gaps, which will be handled through technical development were part of this specialist’s work experience. While working in a semiconductor company as SAP functional consultant (SAP R/3 ECC 6.0), configured Sales Organizations, Item Categories, Schedule Lines, and Text Procedures, as well as configured Material Determination, Billing Block, Output Types, Copy Rules, and ATP (Available to Promise). Moreover, configured SD revenue account determination procedure, including Account Keys definition and assignment, as well as created different Pricing Procedures, condition types, access sequences, and condition tables.

With a “can do approach” in the area of configuring domestic sales with inquiries, quotations, orders, returns, credit memos, consignment etc. have been career objectives. Other duties were creating Account Groups and assigning Sold-to, Ship-to, Bill-to and Payer Partner Functions. Part of the job was to define and assign incompletion log procedures for different sales document types. Also, provided Post Go- Live Support and continuous development. Serving in a textile company as SAP SD functional consultant (SAP R/3 ECC 6.0), other tasks involved configuration of pricing procedures and account determination. In addition, completed the development of grading & bale generation program specific to unique processes involved in textile industry.

Would hiring a solutions consultant who worked in nonprofit, financial services and banking industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Arts in Business Administration & Finance, as well as Master of Science in Information Technology. Technical skills involve NetSuite CRM, BEA Weblogic Server, Apache, Amdocs CRM, HTML, SAS and SaaS.

Acting as a solutions consultant in a nonprofit organization, key achievements were rolling out of SaaS based membership application process to future organization members. This professional served as a primary point of contact for payment processor migration in coordination with Accounting, Finance, IT, external vendors, and consulting groups. In addition, provided implementation and configuration solution between Abila Enterprise, NetSuite Accounting, Vantiv payment processor, and the bank. Moreover, created detailed data flow diagrams displaying all integrations points with current CRM system, as well as provided deliverable of key system and process improvement recommendations based on feedback from enterprise wide meetings and past implementation experience.

While working for a government office as a CRM business analyst, achievements included successful rollout of five major releases of web based cloud solutions to consumers, financial companies, and other integrated government agencies. Additionally, led successful upgrade of cloud based CRM solution and all integration points. Furthermore, completed successful rollout of Natural Language Processing taxonomy and tagging solution for consumer or corporate information for agency analytics teams.