Below are the 5 CRM Consultants, 3 Business Analysts & 4 Functional Consultants with various industry & CRM systems experience. The Thor Group® provides CRM consultants, business analysts & functional consultants with your industry & CRM systems experience on a consulting, contracting or direct hire basis.

What can a CRM consultant with specializations in MS Dynamics 365 CRM and InDesign, as well as work background in software, education and publishing industries bring to your organization? Technical specializations involve MS Dynamics 365 CRM, InDesign, Protech Software and marketing automation software. Educational background includes Master of Science in Educational Studies, Master of Science in European Studies (Transnational & Global Perspectives) and Bachelor of Science in Political Science/English.

Working with areas such as providing tier 1 and tier 2 support for customized Microsoft Dynamics D365/CRM platform, while also serving as a liaison between developers and customers for more extensive system customizations were some of the skills brought to the table by this CRM consultant. Duties covered serving as the first point of contact for any customer issues and applying expertise in Microsoft Dynamics 365 and related software. Aside from working with end users to perform customizations on their CRM platforms, online and telephone support were provided to organizations with their own version of CRM software. Issues were resolved for both user facing and customer facing aspects of Protech’s software.

Responsibilities consisted of performing testing and support during the implementation process for new or upgrading clients, in addition to providing corporate or software user training in person, online and in video formats. One of the tasks involved working closely with individual customers to make sure their support needs were met and exceeded. Functions involved training new Protech Associate employees and creating employee training videos for future employees. This individual led webinars focusing on software including designing workflows, financial transactions and accounting, handling memberships and subscriptions, and basic customizations.

What can an Oracle consultant who specialized in Oracle CRM, Oracle EBS, Oracle ERP and Oracle AIM, as well as work background in IT services, communications and retail industries bring to your organization? Technical specializations involve Oracle CRM, Oracle ERP, Oracle AIM, Oracle Development Tools and Discoverer Queries. Educational background includes Bachelor of Technology in Electronics and Communications Engineering. This individual obtained certifications in project management, business math, information technology and Oracle ERP applications.

Working with areas such as integrating the new business unit into Oracle R12 ERP and CRM applications was one of the skills brought to the table by this Oracle consultant. Duties covered leading Oracle EBS applications design and implementation, as well as supporting and initiating process definitions with business partners with focus on increasing process automation to reduce manual intervention and shorter cycle time. Requirement study, gap analysis, solution design and business process redesign were conducted for legacy application conversion. Tasks involved mapping the functionality in Oracle product and configuring the applications. Key roles involved functional/ process design, configuration, and setup for Order Management, Inventory, Receivables, Purchasing, Install Base, Service Contracts, and Field Service modules.

Part of the responsibilities consisted of defining the overall requirements for order validations in order configuration/quoting application before order was imported into Oracle to reduce order fallouts. Other competencies included Oracle ERP or CRM – requirements analysis, process design, solution design, development, implementation, integration, conversion, testing, maintenance and support, as well as building a deep understanding of the entire IT enabled transformation cycle starting from discovery, feasibility analysis, proposal study, requirement analysis and gap.

Would a detail-oriented SAP consultant with work experience in pharmaceutical, media and manufacturing industries fit in your organization? Educational background is composed of BE CEG and MS. Professional certifications include SAP Certified SRM Consultant. Technical knowledge consists of SAP R/3 systems (versions 3.1I, 4.0A, 4.5B, 4.6C, 4.7E, ECC 5.0 and ECC 6.0), HP Quality Center, cVend, SOLMAN and Brainware.

Some job functions included working on implementation and configuration of SRM 7.0, coordinating the development of objects for SRM, as well as coordinating the testing of objects across all landscapes. While employed in a pharmaceutical company as an SAP consultant, responsibilities consisted of functioning as a business lead ensuring the system durability for users in procurement, training and supporting business users during deployment, as well as using complete knowledge of ESS, Sourcing, Invoice Processing, and Catalog Management. Other duties were working on Brainware interface to post invoices in SAP, as well as working on cVend interface to post vendors in SAP.

The job entailed coordinating with offshore team for development objects, as well as gathering requirements for enhancements to stabilize the business operations. Serving as a sr. SAP consultant in a media company, understood business process flow of media publishing, provided IS-Media support in OTC, as well as planned activities for monthly production move. Some of the tasks were managing tickets for Production support, as well as enhancing the performance of Grace period report, modifying the report to have ALV output and providing user-friendly details of contract cancellations.

What can a CRM consultant with specializations in NetSuite Cloud-Based CRM, and Microsoft Dynamics Great Plains, as well as work background in logistics, banking and insurance industries bring to your organization? Technical specializations involve NetSuite Cloud-Based CRM, NetSuite ERP, Microsoft Dynamics Great Plains, QuickBooks, SharePoint, MS Communicator and Visio. Educational background includes Certificate of Business Management.

Working with areas such as managing, assisting and monitoring software configuration and implementation were some of the skills brought to the table by this CRM consultant. Duties covered managing, assisting and monitoring continued maintenance of the newly purchased NetSuite (cloud based ERP/CRM) software application. Business and technical requirements were documented for implementation projects. Partner and vendor relationships were managed. Existing processes were ensured to be incorporated with the new processes being configured and developed in NetSuite. Assistance was provided in NetSuite issue resolution.

Options were identified to resolve the issue by utilizing the functionality of NetSuite. Tasks involved configuring and implementing customized workflows within the NetSuite application, in addition to implementing standard configurations to NetSuite. Responsibilities included documenting and maintaining process documents related to operation (automated and manual) for NetSuite’s performance. This individual researched and provided guidance on NetSuite standard operation and/or custom options that fit the need. Configuration changes identified in system and user acceptance testing were implemented. Managing and providing training documentation processes developed in NetSuite were efficiently handled.

Could the future success of your organization be helped by this SAP CRM consultant with experience working in HVAC, automotive and software industries? Educational attainment is composed of BS Computer Science. Professional certifications involve SAP Certified Application Professional- Order Fulfillment with SAP ERP 6.0 EHP4. This senior SAP consultant has extensive experience in the Sales and Distribution module and CRM along with experience in the LIS/SIS and ABAP/4 programming. Technical skills include CRM Sales and Web Channel team, as well as proficient with ABAP, SQL and UNIX. SAP competencies include Sales, Deliveries, Billing, Pricing, Account Determination, Inter-company Sales and Inter-company-Billing, Route Determination, ATP and Transfer of Requirements, HU Management, Message Control, ABAP Query, User Exits, Logistics Information System, and Workflow.

Contributed to the organization’s success by configuring Service Contract in CRM and ECC, as well as developing specs for complex custom business requirements. Acting as SAP CRM consultant in an HVAC company, developed process design flows for Usage Based Billing scenarios, as well as captured requirements for UBB pricing and rating engine (SAP Convergent Charging). Moreover, identified Gaps and documented WRICEFs. Achievements were successful go-live of integrated CRM-ECC environment with Service Contract replication from CRM to ECC.

Supported organizational goals and objectives by configuring WEB UI Navigation Bar and Master data screens, as well as enhancing application WEB UI with new tables and fields. As an SAP CRM consultant in an automotive company, worked on other configuration within the UI Framework included. Achievements included working with team tasked with putting together a demo of the CRM Web UI to suit the customer requirements.

Can recruiting a business analyst who worked in business services, food and IT industries have a positive impact on your organization? Computer skills cover the use of Salesforce CRM, Salesforce Sales Cloud and Salesforce Service Cloud, as well as Force.com and Data Loader. Aside from having 7-plus years of IT experience working as a business analyst and SFDC administrator, experience is also shown in standard Salesforce configuration that includes creating profiles, roles, users, workflow rules, and page layouts. This Project Management Professional (PMP) has educational background in BE Electronics & Telecommunication, as well as MS Engineering Management. The individual is also a Salesforce.com Certified Administrator with additional Joint certification in Six Sigma and project management.

This business analyst also served as Salesforce.com administrator. Responsibilities covered gathering business requirement & drilling it down to Salesforce, along with developing technical solution document, As-Is & To-Be process flows. The job required analyzing the feasibility of system, and developing requirements for SF team, new systems and enhancements to existing systems. This was meant to ensure the system design suited the needs of the users. Accomplishments included managing the redesign of onboarding process for A2Z & Goldmine bases CRM system, while also tracking and fully documenting the changes for functional and business specifications.

Part of the job was developing user documentation as well as scripts for functional usability testing and system training. Other duties were creating custom objects, workflows, templates, and validation rules, as well as maintaining user profiles, role hierarchy, sharing rules and security. The individual was involved in data migration activity and data cleansing exercise.

Could your organization use a business analyst who is proficient in Microsoft CRM, Epic, Cerner and Medisoft, as well as experienced in a health system, a physician services group and a medical clinic? Technical proficiencies cover Microsoft CRM, Epic, Cerner, Medisoft, eClinicalWorks, Crystal Reports, SQL, EHR and EMR. Educational background includes Bachelor of Science in Health Informatics and Computer Science, as well as Associate of Applied Science in Healthcare Information.

Some impact contributions of this business analyst included determining the accuracy of accounts receivable data by analyzing drivers of variances from period to period, overseeing data integrity and reconciling reports to sustain quality assurance of reported data. This individual developed, evaluated and reported key performance metrics to support CBO and PPS leadership. Customer relationships were enhanced by supporting specific internal and external customer requests, in addition to implementing new customer accounts. Key roles involved managing access, reporting, and system administration for credentialing software.

Skills in other jobs involved improving patient care and customer relations and ensuring clinics qualified for G Pro use by creating and executing best practice clinical workflows. Functions covered producing population reports for leadership to determine effective work activities to impact population health and generating consolidated data analytics deliverables, solutions, and reports by collaborating with IT and other service lines, while working with company leaders to develop long-term data solutions. The job consisted of analyzing and compiling physician data used to distribute scorecards for incentive payments. Tasks involved directing medical office and revenue cycle, while implementing best practice clinical workflows to improve care and customer relations.

Could your organization use a business analyst who is experienced in a community hospital and a medical center, as well as proficient in Salesforce and Oracle? Technical proficiencies cover Salesforce, Sales Cloud, Service Cloud, Force.com, Oracle, Chatter and App-exchange. Educational background includes MSc. and BSc. This individual is a Certified Scrum Master, in addition to pursuing Project Management Professional (PMP) status. Affiliations include the International Institute of Business Analysts (IIBA).

Some impact contributions of this business analyst included collecting requirements for the application of the Salesforce CRM with the customer portal and preparing the business requirement document and functional requirement document. This individual was involved in integrating Salesforce with SAP application that ensured the existing use of Stratus servers using Cast Iron. Designing and deploying custom tabs, validation rules, approval processes and auto-response rules for automating business logic were also completed. Part of the key roles consisted of customizing page layouts, search layouts to organize fields, custom links, related lists and other components on record pages. Implementing pick lists, filed dependencies, lookups, master detail relationships, validation and formula fields to the custom objects was also managed. Skills brought to the table involved integrating SpringCM with Salesforce, for document and contract management and implementing single sign-on for users.

Functions in another job covered conducting detailed and comprehensive business analysis by working with end-users or other stakeholders to identify system, operational requirements and proposed enhancements. The job consisted of gathering business requirements from business users such as insurance policy managers and credit card managers, in addition to drafting Business Requirement Specifications (BRS). Core competencies included Salesforce objects, Sales Performance Management, Sales Forecasting, and Case Management processes.

How can a functional consultant with work experience in wholesale, construction and computer software industries help your organization? Educational attainment is composed of Bachelor’s in Computer Science. CRM Technologies skills include Microsoft Dynamics CRM. Database skills involve Microsoft SQL Server 2008 R2/2012, Oracle 9i/10g, TOAD and MS- Access. Other tools expertise consists of Microsoft Visual Studio 2008/2010/2012, MS Dynamics CRM Toolkit, Directory, Exchange Server, SSRS, SharePoint, Outlook Client, Custom Workflows, MS Visio and SharePoint Server2010/13. This professional has over 5+ years of overall experience in Customer Relationship Management using Microsoft Dynamics CRM.

Working with challenging issues such as customizing MS Dynamics CRM 2013/2015 online application based on the business requirement have vetted this specialist’s work experience. Serving as an MS Dynamics CRM functional consultant in a wholesale company, assisted in Upgrade/Migration from Microsoft Dynamics CRM 2013 to 2015 using both externally available tools and self-built tools. Also, worked on reporting server instance for implementation of MS Dynamics CRM 2013 system. In addition, configured and customized CRM using web-based administration tools (form layout, workflow design, Web Resource, Iframe and view creation, etc.).

With a “can do approach” in the area of leading requirement gathering efforts for Business Process, Business Requirements, Legacy Systems, and Application Mappings for Microsoft Dynamics CRM. Acting as a CRM functional consultant in a construction company, worked on extending Dynamics CRM application by writing custom pages, plugins, custom workflow activities and web resources. Additionally, analyzed and implemented Dynamics CRM Security models. Furthermore, worked in CRM to facilitate complex business rules and validate data, create events, as well as advised on Dynamics CRM business cases and proposed solutions based on CRM out of box functionalities and customizations.

How can your organization gain an advantage with the help of a functional consultant who is skilled in Oracle CRM, Oracle iStore and Oracle Customers Online with work background in business services, manufacturing and IT industries? Technical skills cover Oracle CRM, Oracle iStore, Oracle Customers Online, Oracle AIM, Oracle ASN, SQL and PL/SQL. Educational attainment includes MS in MIS, as well as Bachelor of Commerce in Marketing and Accounting.

While working for a business services company, main functions of this functional consultant involved implementing Oracle 11.5.10.2 Oracle Sales (ASN), leads management, CRM Foundation, customers online, data librarian, territory management, sales for handhelds, TCA, proposals and sales & marketing DBI. This individual was responsible for requirements gathering, business process study, gap analysis, solution design, and mapping requirements to business processes/ testing. Duties covered customer and opportunity conversion mapping, configuration and testing, as well as conducting three CRP’s and user training.

Notable tasks in other jobs included implementing Oracle 11.5.10.2 Oracle Sales (ASN), quoting, CRM foundation, customer online, marketing online, service contracts, field service, advanced pricing, iSupport, knowledge base, teleservice, install base, leads management and territory management. Responsibilities consisted of requirements gathering, business process study, gap analysis and solution design. An additional function involved integration of OM, INV and AR with CRM modules. Skills brought to the table involved conducting walkthroughs and reviews with users to make them understand the application functionality and navigation flow of advanced collections and Oracle Sales Online. Other core competencies included implementations, strategy development and business performance improvement, along with full life cycle development and deployment of Oracle CRM.

Would a detail-oriented SAP functional consultant with work experience in beverage, pharmaceutical and manufacturing industries fit in your organization? Educational attainment is composed of Bachelor of Technology in Mechanical Engineering. Was involved in multiple full life-cycle implementation projects, with good background in upgrade, production support and testing of PP, MM, PP-PI and PP-MM modules in versions 4.7, ECC 5.0 and ECC6.0. ERP systems skills include SAP R/3, ECC 5.0 and ECC 6.0.

Some accomplishments included documenting business requirements for design, prototyping, and configuration of SAP for review by business teams using ASAP methodology. Serving in a beverage company as an SAP functional consultant, worked on configurations in production planning such as order types, order type dependent parameters, and confirmation parameters for process orders. Part of the job was to configure availability check, MRP parameters, production scheduling profile and goods movements in production planning, stock determination, plant parameters and goods movement types in inventory management.

Shared expertise by implementing ASAP methodology and successfully upgraded the R/3 4.7 system to ECC 6.0. While employed as a functional consultant in a pharmaceutical company, reconfigured BOM usage with relevance to production, order of priority for BOM usage, BOM status for MRP explosion, planned orders and release orders. Also, worked on issues related to maintaining master recipe profile, recipe status and made changes in control key-to-print time tickets. Furthermore, tested MRP Run for materials planned at different storage levels and for storage locations extended to other plants, using procurement types and MRP indicators.

How can an IT solutions consultant with work experience in e-business, software and IT industries help your organization? Educational background is composed of Bachelor of Science, major in Rehabilitation Services. Software expertise consists of NetSuite CRM and ZOHO CRM.

Working with challenging issues such as developing and managing direct sales and partner programs by cultivating new/existing relationships between vendors, resellers and distributors were part of this specialist’s work experience. Acting as an IT solutions consultant in an e-business network, managed incoming leads and the sales process from initial contact to closing the sale, either direct or through channel. In addition, tracked all daily activities, managed sales pipeline, and reporting to management teams through NetSuite CRM and ZOHO CRM.

With a “can do approach” in the area of managing current customers by renewing annual subscriptions and selling new products and larger subscriptions have been career objectives. Serving in a technology software company as a technical account manager, provided product and technical support/training for current customers via phone, email and web conferencing. Other tasks were responding to customer questions on technical and business related issues. Furthermore, tracked all daily activities, managed sales pipeline, and reporting to management team through NetSuite CRM.