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We are a Los-Angeles based investment banking company that began outsourcing our Helpdesk and PC Tech operations to Thor. Our LA office alone has approximately 600 nodes including workstations and notebook computers, and we utilize 2 full-time Helpdesk Analysts & 2 full-time PC technicians through Thor. This enables our 11 Business Support Analysts to perform other value-added tasks. Finding the right people within a short period of time is one thing, and finding those who fit your company culture is another. Fortunately, with Thor, we seemed to have found both. Not only do the 4 contractors from Thor work extremely hard, they appear to enjoy working within our team. Outsourcing people through Thor has helped us improve our client service significantly. Our support group now closes more calls than usual. Thor’s consistency in providing quality personnel and their post client service of regularly checkups is very impressive. We ended up engaging other Thor contractors for a short-term infrastructure project as well. We fully intend to solicit additional service proposals from Thor.
We were in the process of implementing our Meditech Client Server EMR System and were in need of a developer with experience with the Meditech Materials Management module. The Thor Group was able to provide a developer who was highly experienced in Meditech MM module building. This consultant was very organized and had a high attention to detail in his approach to the project. We were able to get this important module fully functional in less time than we anticipated.
The Thor Group has been a valuable resource for the IT side of our company. The Thor Group was responsible for finding our Executive Director of Information Technology. The Thor Group has been a very good resource for us, and we definitely recommend their company.
Our company was looking to hire an IT Director that had distribution industry experience. We were very pleased with the attention to the position criteria provided by the Thor team. They helped us fill this position with an individual who met our specific needs. We will be happy work with Thor again when need arises.
Our company had only two Directors on staff in the IT department. We needed to hire 30 plus people, a combination of regular hires and contractors to quickly get the IT department up and running live. We would lose $12-14 million in revenues each month if the systems were not up and running “”live””. With Thor’s methodology, we were able to staff our core internal group of 13-15 people and add an additional 10-15 contractors to do skill transfers. The positions ranged from PeopleSoft Project Manager, Sr. Financial Analyst, Sr. HP9000 UNIX Administrator Sybase/Oracle DBA’s, PowerBuilder Programmer Analyst, Sr. Security Architect to Network Support Analyst and PC Helpdesk. Our organization has been very impressed with Thor’s quick response with high quality candidates. The Thor’s interview to hire ratio has averaged 2-3 interviews to 1 hire (regular hire) and 2 interviews to 1 hire for contractors.
We needed to fill in various IT positions, most specifically for our programming and networking related projects. These needs led us to engaging The Thor Group to assist in providing these resources. On the programming side, Thor assisted us with our NT and AS/400 projects which involved sales, manufacturing and internet applications. In networking, Thor was able to provide us with an excellent NT Administrator. Also just recently, they helped us find an IT Executive Director that was the right fit. Thor has been a very reliable resource provider and we definitely recommend their services.
What we’re known for best is helping you with your systems conversions, migrations, implementations and training of staff. By using The THOR Group® for professional resources that compliment your current vendor and consulting firms, you will find we are not just helping you get your work done, you will be receiving a better overall blended rate that lowers your expenses.
Is your current workload and resources inhibiting you from looking at new system solutions? If time and resources are an issue, come to The THOR Group®. We will provide an SME professional that helps put together requests for information (RFI) and requests for proposals (RFP) for your selection of new systems/technology solutions.
At THE THOR GROUP®, we assist our clients in developing approaches to effectively manage change, allowing them to increase their return on investment for their most valuable resources—People, Time and Information. THE THOR GROUP’s methodology helps companies integrate achievable business practices with easily understood plans or “blueprints” to reduce the companies’ operational costs while giving them greater flexibility in their approach to the marketplace. This methodology can be applied from front-end hardware platform integration to cost-effective development of a completely integrated production-ready system.
THE THOR GROUP® Mission Statement
At THE THOR GROUP®, we assist our clients in developing approaches to effectively manage change, allowing them to increase their return on investment for their most valuable resources—People, Time and Information. THE THOR GROUP’s methodology helps companies integrate achievable business practices with easily understood plans or “blueprints” to reduce the companies’ operational costs while giving them greater flexibility in their approach to the marketplace. This methodology can be applied from front end hardware platform integration to cost-effective development of a completely integrated production-ready system.
THE THOR GROUP® Services
THE THOR GROUP® was created to address corporate America’s need to establish a workable methodology for the evaluation, selection, implementation, integration and management of business processes and information systems. THOR® is well known for providing teams of industry/system specific professionals from the end user level to the high-end consultant who can integrate legacy and next generation technologies.
Business Process and Computer Information Strategies
Business Alliances
Our business alliance program enables system integration firms, consulting firms and vendor professional service groups a way to lower their blended rate structure on a given project. On a subcontract or joint venture basis, THE THOR GROUP® offers professionals with extensive experience in the following areas:
SOW, Business Requirements Document & Project Work
Customized to your company unique business requirements, industry, systems and processes.
Our clients like what we deliver as well as our service rates.
Strategic Planning
As companies right-size—whether by merger, expansion, or reduction—business processes need to be redesigned to support changes in the corporate structure and consequently the business information flow. THE THOR GROUP® fulfills this need. We provide consulting services to assist management in developing a strategic plan. We then focus on achieving a common, consistent overall working environment for maximum business results and continuous organizational improvements.
Business Analysis
THE THOR GROUP® can analyze the information flow of business processes to uncover information bottlenecks, system inefficiencies and duplicated functionalities. At the same time, we can assist the client in streamlining its operation by redesigning the job, and thereby re-engineering the work management process.
Vendor Evaluation and RFP Creation
THE THOR GROUP® works with executives and end users to create the RFP. The RFP is then drafted and sent to the appropriate vendors. THE THOR GROUP® has experience with the leading application software packages on all platforms. Our methodology allows clients to realize a fast, accurate and objective evaluation of potential business solutions.
Implementation Services
THE THOR GROUP’s professionals are experienced in matching and installing the appropriate software packages to the client’s business requirements. Our staff is experienced at working with timeframes, budgets and acting as a liaison concerning user and IT issues. THE THOR GROUP® works with all facets of an implementation project. This may include, but is not limited to, project management, communications, capacity planning, software installation, enhancement and development.
Custom Documentation Service
Typically, with an enhanced software version, clients want their software documentation to reflect their business processes. THE THOR GROUP® can customize documentation to be all encompassing and end-user friendly.
Conversion Services
THE THOR GROUP® provides teams of professionals for all areas of a project that are often overlooked. These may include: backlogs, data organization, training, data conversion and parallel testing. These areas may require staff to provide network communications, PC optimization, word processing, accounting, data entry and clerical functions.
You’re Ready . . .
You’ve decided to move ahead with the latest automated solutions for your industry. You’re sure that many of these tools will improve productivity or lower costs in your own organization.
If your firm or department is competitively lean, then time, expertise, and resources necessary for implementation and administration of new systems are far from abundant. What you need most is a Peopleware℠ partner that provides the cost-effective, customized services that support successful automation change.
THOR® Peopleware Helps . . .
We don’t sell or recommend computers; we work directly with you to get the most out of the technology you’ve chosen. As a complementary solution to your systems vendors and internal staff, we fill gaps in expertise or manpower that are keeping you from moving forward with a new system. This may include helping you with backlog issues, project management, integration, business analysis, communication issues or internal reorganization.
Our consultants are trained and experienced with installation and conversion processes. Our track record of more than 35,000 projects since 1975 ensures that we know what it takes to help accomplish a smoother technology transition.
Here’s How . . .
An installation requires skills in project management, business analysis, systems integration, configuration, data/text cleanup and organization, data/text conversion, database design, and software development. And you’ll want your staff to conduct daily core business as well as receive the training and support necessary to make the most of the capabilities available.
We provide specialists—from text/data entry, power users, infrastructure professionals, trainers, business analysts, developers and project managers—who are available on a temporary, contract-to-hire, or regular-hire basis. We’ll get you the right people when and as long as you need them (including nights and weekends!). This includes individuals who work hands-on in your departments (accounting, customer service, operations, etc.) completing business-critical functions.
As companies today proceed toward further distributed processing with the objective of improving productivity and quality, PC and Mac users have more computing power at their fingertips than ever before. But technology is only as powerful as the skill of its users and the level of ongoing support. Therefore, organizational procedures must be in place which allow users to make the most of the tools and capabilities available to them.
Unfortunately, industry research shows us that user proficiency is not progressing as quickly as advances in hardware/software sophistication. In fact, most companies still utilize only 10 to 20 percent of their PC / Mac / Network capacity.
THOR® Mission
works for you as a single, cost-effective resource for delivering customized, high-quality expertise to meet your business goals. Our five divisions blend to provide a seamless solution for enhancing return on your technology investment and improving productivity.
Our history of quality service since 1975 speaks for itself: involvement in over 35,000 conversions/migrations, new installations, and systems optimization projects. We are highly recommended as a complementary resource to clients, vendors, systems integrators, and outsourcing companies, and are active in numerous PC / Mac / Network- and training-related professional organizations.
HERE IS HOW YOU CAN BENEFIT FROM OUR PC / MAC / NETWORK OPTIMIZATION ASSISTANCE . . .
Business Services that Allow You to Get More from Your PC / Network Investment
Desk-by-Desk Analysis
Our first step is to evaluate your current technical setup for each department and position. This helps you determine what equipment, versions, and skill levels currently exist on-site.
Standardization
We will next update and align hardware, software, and operating systems to improve output levels, document uniformity, and file sharing.
Customized Training
Our unique, flexible training services—for group or individual— bring you customized sessions which emphasize features critical to the success of a particular position. We will work with you to design a curriculum which meets your class size, skill levels, and schedule constraints; evenings, weekends or half-day courses are often requested.
Internet / WWW
The wealth of information and services available through Internet access has made the World Wide Web one of today’s most important business communications tools. We can assist you with HTML design, website development, and Internet / Intranet administration.
Macro / Template Development
Let our PC / Mac software pros provide solutions which help save time and improve quality by reducing repetitive functions.
Help Desk Support
Ongoing technical support for users is critical to organizational success. Fast response to challenges means staff can maximize productivity. We recommend augmenting your support group after new installations, systems standardization, or any other major technical changes which result in a barrage of user requests.
Additional Services
Look to your THOR® representatives to provide expertise for other important projects, such as network expansion, disaster recovery planning, database development, security access implementation, or connectivity/compatibility with mainframe or midrange systems.
Getting Started
Once your key decision makers and systems vendors have determined the best technology formula for your organization, THE THOR GROUP® can immediately go to work to help you in the preparation for your process changes. The majority of the work involved in a conversion takes place well before your new system is on-site.
1. Business Analysis and Project Management
THE THOR GROUP® has a pool of Business Analysts and Project Managers who are vastly experienced in multiple industries and technologies. Their skills and in depth knowledge of business processes are aptly utilized in delivering quality software solutions.
2. Software Development
We can take care of your specific applications development or modification needs through our Contract Programming Division.
3. Infrastructure Support
THE THOR GROUP® can provide experts in IT services & support including application development, helpdesk and a range of fully managed services
4. Installation Aide – Power User
Our “installation aide” concept provides you with a conversion expert who previously has assisted with changes in your technology. He can communicate at all levels in the company and assist in critical installation decisions.
5. Information Organization
The amount of work involved in organizing documents and eliminating backlog in preparation for a conversion can be daunting. The regular workload often accumulates due to unexpected tasks with the new system. Our installation teams for data entry, scanning, accounting and programming bring the skills and manpower you need to move forward.
6. Pre- and Post-Edit
Data preparation and editing are critical steps in the installation or conversion. Let our document and quality assurance professionals relieve your staff of these cumbersome responsibilities.
7. Data Migration
Arranging and executing the conversion of data requires detailed planning and support in the areas of programming, operations, and a combination of data entry and imaging/scanning specialists. We supply automation teams with past conversion experience who know what it takes to get the job done. Many of our clients request these services during evening and weekend hours.
8. User Support
The benefits of the new system can be realized only when your staff understands how to take advantage of the new capabilities. We offer numerous services including group and individual training, end user technical writing, macro and template development, and help desk support, which may boost your staff’s productivity and optimize your systems investment.
9. Systems Security – SOX
Issues such as disaster recovery, virus protection, and security levels cannot be ignored. THE THOR GROUP® provides professionals who can put you at ease by taking care of these vital projects.
10. Temporary Staffing – End Users who understand SHIP
Conversion/migration projects often suffer due to lack of sufficient manpower, either for project-related duties or to cover day-to-day responsibilities. We can help keep your project on schedule by furnishing supplementary staffing in any computer- or office-related areas of concern.
A Los Angeles area park was having trouble identifying and hiring a new IS Manager. The Executive VP was at risk of having to postpone her vacation as a result. Using the Pick 6 Pick 3 methodology, The Thor Group quickly identified the right candidate for the job and saved the client some money. The VP was able to leave on her vacation.
We are an engineering, procurement and construction company that specializes in projects for oil and gas companies. We needed to hire Tier One/Two IT Support employees to help us consolidate our systems in several offices throughout the country. Our organization needed to have IT Support professionals who had well-rounded skills and abilities because we run many different systems on various platforms. Thor came in and provided us with the right professionals that we were unable to find on our own. These professionals were able to provide help with our systems consolidation so we could go back to focusing on our core business. Kudos to The Thor Group staff on their dedication to getting the job done right.
The Thor Group provided a C# Developer to this Engineering and Construction firm located in Chicago, Illinois to assist with web development of a new proprietary energy/construction application in C#.
THOR® applies in depth understanding of today’s technologies and industry processes with the most up‐to‐date methodology and best practices to ensure companies have access to business solutions that work within the defined budget.
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With companies as well as consultants and candidates, we understand today’s job market and hiring environment. Whether you need remote, hybrid or on-site staff, we can help you find the right consulting, contracting or direct hire-FTE professionals. Our niche experts provide personalized service. We utilize the proprietary Thor Task Methodology that aligns with the clients as well as with consultants and candidates to help create win-win situations.
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