Below are the 4 Customer Service Specialists, 4 Inventory Control Specialists & 4 Buyers with JDA SCM & other systems experience. The Thor Group® provides supply chain managers, supply chain analysts, inventory analysts, logistics analysts and purchasing agents with your industry experience on a consulting, contracting or direct hire basis.

Would hiring a customer service director/specialist with experience working in automotive and manufacturing industries help meet the needs of your organization? Educational attainment is composed of Associate of Arts in Business Administration and Bachelor of Arts in Travel and Tourism Management. This professional is knowledgeable in JDA/AS/400 and always looking for ways to improve the program/procedures to increase productivity and efficiency.

Acting as a customer service director, this individual was in charge of setting up new national fleet customers into AS400/JDA. Some of the tasks were doing SOX checks for Royalty, proving changes within tables and CIM-account set ups for active accounts, as well as supplying warranty reports to upper management, external and internal auditors including staff accountants. This professional requested changes for the maintenance of the Product and Override Tables for Royalty, as well as researched / resolved complaints for over payment of Royalty and requested Royalty adjustments.

While working as a customer service specialist, responsible for handling inbound and outbound phone calls. Other duties were creating and emailing customer invoices and/or processing credit card payments via phone. Moreover, set up new customer information in the system and emailed information to the contact person. Furthermore, troubleshot individual’s issues based on phone call conversations.

Could the future success of your organization be helped by this customer service specialist with vast work experience in an integrated, managed care healthcare organization? Educational background is composed of Bachelor of Business Administration in International Business and Bachelor of Business Administration in Marketing. Software experience involves JDA SCPO, JDA Transport, AS/400/iSeries, JD Edwards, Remedy, JIRA, Active Directories, Red Prairie and OBIEE.

Contributed to the organization by working with call center customer service for all priority health insurance and health medical members using the online portal, MyHealth. As a customer service specialist, provided friendly, helpful service to all internal and external customers through accurate and proficient troubleshooting, educating, and coaching. Some of the tasks were resolving concerns, and efficiently documenting all calls in MyHealth Admin tool, as well as effectively and clearly communicating information to clients regarding website concerns via website messages, external email, and inbound calls. Moreover, edited and composed professional templates for use with written communications, as well as approved applications for enrollment in website.

The job entailed granting computer security access using Active Directory to all employees and contractors. As a help desk user management, developed individually tailored software access to users in multiple programs and environments. Moreover, created user profiles, security levels and passwords for new workers in corporate directory and initial systems.

Is impacting your organization with a client services representative/customer service specialist who worked in banking, retail and manufacturing industries a current business consideration? Educational attainment is composed of Business Management Classes. Software knowledge consists of JDA/AS/400, Access Database, E.Piphany and Kana 7.0 Email.

While employed as a client services representative, assisted with the formation of the shopping website and provided the initial telephone and e-mail customer service at the inception of the shopping website. This professional used Kana 7.0 Email answering system, E.Piphany, JDA/AS400 and Access Database. Some of the tasks were providing customer service through e-mail and telephone, as well as receiving incoming calls for site issues. Also, provided backup coverage for the sales and customer service departments, as well as possessed the ability to make decisions and answer questions instantly.

Part of the job as a consumer relations professional involved speaking one on one with customers regarding orders and warranty claims. Moreover, used Microsoft Office and programs created for company to maintain consumer accounts and warranty claims. Furthermore, maintained handle time and quality goals. Serving as a customer service representative in a bank, spoke one on one with customers with regards to their credit accounts.

What contributions could a customer service representative/specialist with experience working in retail, software and manufacturing industries bring to your organization? Educational attainment is composed of Diploma as Pharmacy Technician, Bachelor of Science in Computer Science and Associate of Arts- Programmer Analyst. Technical skills involve JDA.

Challenges like assessing customer issue through asking probing questions, as well as listening for cues to tailor the interaction and better serve the customer were welcomed and successfully completed on a regular basis. As a customer service specialist, built customer confidence through creative problem-solving, recommended appropriate solution for the situation, as well as applied available resources to satisfy customer needs. This specialist negotiated win-win resolutions on the first contact, as well as delivered a consistent customer experience through attention to detail.The position entailed creating case tickets, following up with customers, and directing caller to the corresponding analyst according to specific products. Acting as a global support service professional, took inbound calls regarding website, portal and software support issues. Also, acted as primary bilingual support for Latin America clients, as well as added and updated account information, contacts and various software products purchased to a customer account. Furthermore, had the authority to add and update computer as well as access privileges to clients to get access to the JDA Reportal Support Web Site.

Would it be beneficial for your organization to employ an inventory control specialist with experience working in retail, distribution and manufacturing industries? Educational attainment is composed of Associate of Arts in Business Administration. Professional certifications include Certificate in Accounting and Computer Software Applications. Computer knowledge consists of JDA Systems and Adobe Acrobat. Core skills involve Research and Development Analytical, as well as Data Entry.

Serving as an audit/inventory control analyst, has years of experience in JDA Systems, Internal Audit and Inventory procedures. As an inventory control specialist, provided Accounting with information pertaining to all inquiries on insurance claims, as well as researched and posted locations inventory adjustments. This individual assisted and advised location managers with resolving all inventory issues. This specialist investigated and monitored monthly missing merchandise analysis, as well as monitored over-due transfers, negatives and compliance to weekly communicating findings to store management.

While employed as an inventory control analyst, assisted with preparation and scheduling of annual physical inventories for several retail and warehouse locations. Moreover, posted all inventory counts to perpetual inventory; reconciled variances and posted adjustments; as well as posted adjustments to General Ledger at the end of each period. Furthermore, prepared and analyzed company-wide inventory shrink.

Would a detail-oriented inventory control lead-logistics/specialist with work experience in retail, distribution and manufacturing industries fit in your organization? Educational background is composed of Bachelor of Science in Psychology and Bachelor of Science in Supply Chain Management. Credentials include being an APICS Professional Member. Technical skills involve JDA, Red Prairie, LSC Support, SAP, and Putty.

Some accomplishments included leading a team to ensure the integrity of the financial and physical inventory. IA document accuracy was validated, and SLAs were followed. Acting as an inventory control lead-logistics, assisted in moving the cycle count reporting from no records to system retention. Other duties were identifying, researching, and reconciling variance reports, part changes, and scrapping requests.

Shared expertise by confirming supplier delivery dates and placing all hot buys within 24 hours using iQuote, JDA, and Genesis tools; achieved and maintained a 99% efficiency record. Part of the job was to perform product management specialist, participate in the annual college intern recruitment program as a mentor, as well as execute inventory strategies to maintain inventory levels at <150 days, reducing on average 10% per quarter within the $1.1 million memory lines. Also, managed stock rotations and forecasts to ensure performance metrics are accurate. Furthermore, tracked and communicated stocking strategies, including improving write off costs.

How can an inventory control specialist who worked in retail and beauty services industries help your organization? Educational attainment is composed of Associate Degree in Electrical Engineering. Software skills include JDA and Log Pro.

Working with challenging issues such as performing daily, weekly and monthly display resets and updates based on corporate planograms, as well as working closely with corporate designers and vendors to ensure merchandise and adjacencies were appropriately updated based on promotions and inventory availability have vetted this specialist’s work experience. As an inventory control specialist, assisted vendors in updating displays for test market situations and executed specific marketing plans, as well as assisted in setting up retail store shelves to weekly, monthly and seasonal planograms. This professional maintained appropriate level of stock in high turnover retail store to match marketing plans, as well as recommended enhancements to customer systems to improve audio/video experiences.

With a “can do approach” in the area of utilizing JDA and Retail Ideas to run queries for the projection on different promotions and to determine which products had been discontinued or no longer available have been career objectives. While working as a senior merchandise/inventory and distribution planner, verified what suppliers had on hand by running and pulling queries in JDA. Also, performed sales and inventory analysis to help support assortment and promotional planning to buyers to record sales six years in a row.

Would hiring an inventory control specialist with experience working in retail, manufacturing and construction industries a good move for your company? Educational attainment is composed of Bachelor of Science in Finance. This inventory control specialist is experienced in shipping, receiving, purchasing and delivering various materials as well as skilled in internal and external customer service and problem resolution. Software knowledge involves JDA Manugistics, Great Plains and SAP systems.

Acting as an inventory control/purchasing specialist, created, placed, and resolved issues with purchase orders, utilizing Great Plains software. Some of the tasks were performing physical inventory counts as well as receiving, picking, packing and shipping inventory to customers as needed, including sourcing inventory, domestically and internationally.

While working as an inventory planning analyst, responsible for 3 distribution centers and 990 stores in developing sales plans, managing inventory levels versus plan, expediting, and expense analysis/open to buy process for several electronics product lines. Also, proficient with SAP systems, Microsoft Office suite, and Manugistics forecasting software. Other duties were developing sales forecasts and strategies, utilizing SAP in maintaining DC and store level inventories, as well as managing course of action for SKU assortment based on seasonal plans, SKU rationalization, and planograms. Furthermore, analyzed sales trends in order to tune inventory forecasts based on actual sales, ad placements, discounts, seasonal variations, and vendor lead times.

Would hiring a buyer with experience working in manufacturing and retail industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Business Degree. A key accomplishment in merchandising/buying included experiencing a 3% sales gain while the company experienced a 12% sales loss, as well as forecasting, designing, ordering, and planning for over 800 individual SKUs annually. Technical skills include JDA.

Acting as a buyer, forecasted over 800 unique SKUs in JDA to project sales and purchases at a unit level. Some of the tasks were managing and developing all departments for the Outlet Division from SKU design and development, entry/exit strategies, pricing cadence, and department planning. This professional worked with visual, marketing, and store operations to develop plans that help meet financial and company goals. As a buyer in the furniture division, managed and developed upholstery, bedroom, occasional and living room assortment to drive sales of $150 MM. Also, traveled internationally throughout the year to develop and identify trends throughout the industry, as well as built strong international relationships with key manufacturers to ensure quality merchandise to meet Bombay standards and assortment needs.

While working as a buyer, responsibilities were assisting in buying, managing open to buy, product development and assortment planning. Furthermore, conducted a weekly review with executives and published weekly sales recaps for the Executive Vice President.

Could the future success of your organization be helped by this buyer with work experience in retail and manufacturing industries? Educational background is composed of Bachelor of Arts degree. Professional certifications involve APICS CSCP Certificate. Technical knowledge consists of JDA Manugistics, Oracle and EDI.

Contributed to the organization’s success by monitoring service levels and taking corrective action where necessary, maintaining stock levels in conjunction with min/max levels, as well as reviewing and managing overdue orders, backorders and non-planned item orders. Serving as a buyer, maintained vendor information in Oracle, investigated and initiated alternate sourcing as appropriate, as well as investigated and initiated cost savings opportunities. Also, assisted with District requests for data searches, as well as initiated pricing corrections, item set up, and general system maintenance for accuracy.

Supported organizational goals and objectives by optimizing stock condition, improving turns, and reducing out of stocks, aside from supervising, training and counseling staff of inventory clerks, as well as implementing cost savings. Acting as a buyer, maintained proper vendor cost in system of record, negotiated to ensure optimum payment terms, as well as ensured that organized stocks. Selected accomplishments were improving communications with the supplier, and identifying root causes of shortages by studying and utilizing daily reported inventory levels at seven of the warehouses, Moreover, reduced the number of supply shortages to an all-time record low. Additionally, the supply fill rate increased by 21% over the course of five months.

Is impacting your organization with a buyer who worked in manufacturing and retail industries a current business consideration? Educational attainment is composed of Diploma in Electronics and Industrial Engineering. Software knowledge involves JDA Manugistics, Avantis and Oracle. This specialist is experienced in meeting business objectives from forecast to execution.

While employed as buyer, used Manugistics MRP system to manage global machine and labor capacities and Protean ERP system to determine materials requirements. This specialist performed procurement of raw materials and packaging components needed to support production utilizing Avantis software. Some of the tasks were monitoring vendor performance to ensure company expectations are met by establishing and tracking key metrics, and working with suppliers to continually improve results. Also, coordinated efforts with Sales and Marketing departments on the planning and execution of sales promotions and new product launches.

Part of the job as a buyer was to determine material requirements and develop production schedules to maintain the flow of made to order and made to stock finished goods to customers and warehouses. Other duties were working closely with sales colleagues to meet customers’ special requirements, as well as maintaining relationships with suppliers and managing their performance. Moreover, managed the operations of contracted warehousing and distribution facilities as well as subcontractors.

What contributions could a buyer with experience working in manufacturing and retail industries bring to your organization? Educational background is composed of BS Accounting. Technical know-how consists of JDA, SYSPRO, Platinum, HFA and FACTS.

Challenges like planning and managing the procurement of raw materials necessary for production, as well as forecasting, sourcing and bidding product buys were welcomed and successfully completed on a regular basis. Serving in a manufacturing company as a buyer, ran daily order replenishment with HFA System under JIT process; carefully balancing production requirement while keeping inventory at minimum. Other duties were procuring all manual plant requisitions, managing inter-company transfers, both buyouts and branch transfers, as well as processing vendor returns and requests for credits. Also, confirmed and expedited all open orders, as well as processed rush and order cancellations.

Shared expertise by planning and managing the procurement of materials necessary for production and distribution. As a buyer, forecasted, sourced, bid, negotiated and awarded product buys. Some of the tasks were handling the flow of materials from the time of inception, reorder and delivery to the warehouse, as well as evaluating and expanding vendor relationship. This professional successfully implemented the company ERP system, as well as managed order lead-time, confirmed and expedited orders.