Below are the 4 Purchasing Agents, 4 Buyers & 4 Customer Service Representatives with Epicor SCM & other systems experience. The Thor Group® provides purchasing agents, buyers & customer service representatives with your industry, Epicor Supply Chain & other systems expertise on a consulting, contracting or direct hire basis.

Could the future success of your organization be helped by this purchasing agent with experience working in manufacturing, staffing and telecommunications industries? Software skills involve Epicor SCM and Epicor ERP.

Contributed to the organization’s success by negotiating supplier contract to save the company $600k instantly with additional yearly savings. While working as a purchasing agent, evaluated requirements and prepared orders using the Epicor ERP system modifying orders as needed, as well as tracked parts shipments and monitored incoming inventory for prompt arrival. Part of the job was to monitor vendor performance ensuring that issues related to delivery, quality or pricing are promptly conveyed to the supplier and resolved in a timely manner, as well as set stock levels for assigned commodities. This professional was responsible for inventory control including replenishment, stocking and cycle counting. Additionally, identified and implemented cost reduction / productivity and process improvement projects to meet company initiatives and goals.

Supported organizational goals and objectives by creating POs for several departments using Epicor, selecting new products and reviewing the old products, as well as finding the right suppliers and comparing prices. Serving as a purchasing agent in a staffing company, negotiated prices, as well as ensured the products are delivered on time and troubleshot issues with deliveries. In addition, helped to interpret reports and predicted future sales using Smart reports. Furthermore, reacted to any changes in customer demand and product movement.

Is impacting your organization with a senior purchasing agent with extensive work experience in a kidney dialysis center a current business consideration? Educational attainment is composed of BS Degree in Business Management. Has completed 3 courses toward APICS Certification, CSCP. Software proficiencies involve Epicor SCM, Manugistics, JD Edwards MRP software, AS/400, and Oracle.

While employed in a kidney care center as a senior purchasing agent, solely responsible for all purchasing functions including determining alternative availability of compatible components and obtaining hard to find electronic components on limited allocation. Also, worked closely with various sheet metal and machine shops to ensure timely delivery of complicated mechanical parts and assemblies. Some of the tasks were establishing short and long term goals and values as a customer with the top management of those companies. In addition, worked closely with finance implementing vendors in the FMC SAP system and with supplier representatives concerning subjects other than normal price, delivery, or quality negotiations.

Part of the job as a purchasing agent was to plan and execute sound, logical, and achievable purchase strategies and long term procurement programs. Moreover, provided help in instruction and training of less experienced personnel and provided guidance as necessary to assist in the performance of procurement activities. Furthermore, supervised the purchasing department. Other duties as assigned were shipping, receiving, lot assignment and traceability, recruiting and hiring decisions within the department.

What contributions could a purchasing agent who worked in manufacturing, pharmaceutical and chemical industries bring to your organization? Educational attainment is composed of BBA/Finance and MBA/Management. Additional skills and competencies include Epicor SCM, ERP Vantage by Epicor, SAP, AS/400, RENCs and Solomon.

Challenges like monitoring inventory levels using ERP Vantage by Epicor, Incom’s Electronic Procurement and Inventory Management System were welcomed and successfully completed on a regular basis. Serving as a purchasing agent in a manufacturing company, ensured proper control of inventory levels by assisting in the development and implementation of a more streamlined inventory control system. Part of the job was to be responsible for reviewing and processing purchase requisitions and turning those in formal purchase orders for Indirect Goods and Services and Raw Materials associated with the manufacturing of instruments used in the Fiber Optic Industry.

Shared expertise by analyzing all purchase requisitions to determine best vendor to obtain laboratories supplies, chemicals, maintenance, repairs and office supplies based on price, availability and service in order to comply with datelines. As a purchasing agent in the pharmaceutical industry, was in charge of Purchasing Budget of $25 million a year for Raw Materials and Indirect Goods and Services. Other duties were outsourcing for new products as required, as well as evaluating vendors in terms of pricing, delivery performance and service. Furthermore, placed orders by phone, internet, e-mail and fax according with the requirement of each vendor.

Would it be beneficial for your organization to employ a purchasing agent with experience working in material handling, manufacturing and oil/gas industries? Professional certifications involve Certificate in Banking and Finance. Technical skills involve Epicor SCM. Areas of expertise include Vendor Communications, Inventory Reporting and Vendor Negotiations.

Serving as a purchasing agent, did procurement of raw materials to rebuild toner cartridges, printers, and printer parts. Other duties were performing receipt of goods into Epicor system, vendor communication, material forecasting, creation of Purchase Orders in Epicor system, as well as opening Purchase order and inventory reporting. Also, worked on PO follow-up with vendors on backorders and order status, as well as communicated with all departments in company. In addition, fixed receiving errors from receiving department for accounting, as well as investigated shipment discrepancies from receiving department.

As a purchasing agent, purchased raw materials, office supplies, Information Technology equipment, and warehouse supplies for corporate and manufacturing within all Distribution Centers (8 in total). Part of the job was to do material adjustments in/out of Epicor System. Other duties were placing call orders with various companies for pickup. While working as a sales coordinator in a material handling company, received approved forklift truck orders from salesman, as well as purchased trucks from manufacturers and all attachments.

Would hiring a buyer with experience working in retail, Industrial equipment and IT services industries help meet the needs of your organization? Educational attainment is composed of Associate’s Degree in Computer Accounting. Technical skills involve Epicor SCM, Epicor Prophet 21 ERP System, ConnectWise, QuoteWerks, WordPerfect, Solaris Software, Netscape & M2M ERP system.

Acting as a buyer in a retail company, worked in a team setting to decrease inventory by $2 Million within one year by choosing new compatible stocked parts to build systems. This professional proactively negotiated and resolved open issues with sales team, vendors, accounts payable/receivable. Also, ensured good service and increased profits by managing and maintaining long term professional relationships with distributors, manufacturers, & vendors. Part of the job was to product manage the renovation & expansion of new building, as well as work with LEED certification guidelines from room expansion to cupboard installation.

While working as a buyer, meticulously set up MPN numbers in Epicor P21 focusing on details to make sure everything matches up in eight different screens for one item. This included price breaks, quotes, different plants with different location #’s, contract #’s, pricing, etc. In addition, worked on warehouse training – hazardous material handling, processed parts for warehouse stock and picked / packaged outgoing shipments. Furthermore, followed up on acknowledgements and past due purchase orders through appropriate means whether it’s by contacting customer service rep, accounts payable & receivable depts., warehouse manager, plant employees, online, etc.

Could the future success of your organization be helped by this buyer with work experience in fabricated steel and chemical industries? Professional certifications involve Certificate of Completion Purchasing Management I & II, Certificate of Completion International Trade Series, Certificate of Completion Global Supply Management International Purchasing, Certificate of Completion Quality Management System Internal Auditor ISO 9001 & ISO 14001 and Certificate of Completion Production Control and Inventory Control. Computer skills involve Epicor SCM, QAD MFG/Pro eB2 and Crystal Reports.

Contributed to the organization’s success by reviewing, analyzing, monitoring and/or initiating Purchase Order transactions for all raw materials for a product line. Serving as a buyer, provided logistical support for the warehouse and production area. Also, was responsible for management of supplies maintained in the following areas: Raw, Packaging and MRO. Part of the job was to work with Logistics and resource management personnel to reconcile any errors in pricing, stock issues or accounting.

Supported organizational goals and objectives by coordinating with supervisor to initiate action to stock shortages of items as needed. Requirement needs were met by determining what method of procurement will be used in Epicor system (Enterprise Resource Planning (ERP) software for manufacturing companies). Additionally, procurement of items was done by placing Purchase Orders using Epicor system with supporting documentation such as BOM and Pre Explosion Reports. Furthermore, entered orders in Epicor for inventory and non-inventory items.

Is impacting your organization with a buyer who worked in distribution, manufacturing and chemical industries a current business consideration? Educational attainment is composed of Associate in Applied Science in Accounting and Bachelor of Science in Business/HR. Computer proficiencies involve Epicor SCM, Epicor-Rockysoft, Prophet 21, SQL Server, SAP, ADP, Oracle, MAS-90, FAS and Crystal Reports.

While employed as a buyer, used Epicor-Rockysoft & Prophet 21 (ERP) in domestic procurement (raw and finished goods); alternate vendor sourcing, as well as international procurement (Taiwan, China); including sourcing, RFQs. Some of the tasks were scheduling, analyzing and investigating issues with orders and systems, as well as vendor management and performance evaluations. Moreover, worked on inventory management and planning; strategic planning for higher turns, as well as price & term negotiation for international vendors.

Part of the job as a buyer was to analyze and investigate NCM Issues with Orders and Systems, as well as manage inventory and implement pull-tag system for commonly used items to increase turns and prevent stock outs. Other duties were working on domestic procurement (raw and finished materials), as well as international procurement (Italy, Mexico, and China). Furthermore, implanted a new visual aid with conditional formatting to prevent stock out situations.

What contributions could a buyer with experience working in retail, manufacturing and telecommunications industries bring to your organization? Professional certifications involve Purchasing Management Certificate. Technical skills consist of Epicor SCM, Oracle, AS/400, MAS 200 & 500 and Microsoft Navision. This individual has work experience in production planning, warehousing, scheduling, and injection molding.

Challenges like managing the inventory planning and stock levels for two warehouse locations (IL and TX) for a product line with annual sales over $50MM were welcomed and successfully completed. Serving as a buyer in a retail company, achieved 99+% service level for 15 consecutive months. Having a corporate goal of 98%, this specialist exceeded corporate goal (2.3 inventory months on hand) with 1.7 months on hand and average inventory dollar value of $5.6MM. Part of the job was to implement inventory target levels using sales outlook and sales history to maintain adequate stock levels equal to company targets. In addition, distributed weekly inventory reports to sister manufacturing plants and planned purchase orders to both domestic and international suppliers.

Shared expertise by implementing successful JIT procedures to reduce active inventory levels by 20% through continuous review of item usage and sales history. As a buyer in a manufacturer of wireless accessories, achieved cost savings of $67K through vendor negotiations and outsourcing new suppliers. Moreover, improved inventory turns through continued focus on lead time reductions and inventory management. Furthermore, strategically worked with packaging vendors and reduced excess inventory purchases by 10%. Additionally, reviewed and analyzed MRP order & change suggestions daily, as well as placed purchase orders with international and domestic suppliers.

Would it be beneficial for your organization to employ a customer service representative with experience working in manufacturing, distribution and telemarketing industries? Educational background is composed of Communications. Technical skills consist of Epicor SCM, Epicor P21 and Salesforce CRM Software.

Serving in a manufacturer and distributor as a customer service representative, this individual, through EDI portal, integrated into Epicor P21 received/processed purchase orders, purchase order acknowledgements, invoices, and advanced ship notices. This professional used Ariba Network EDI system to receive purchase orders and payments from customers, as well as followed up on all orders to ensure receipt, confirm shipping dates, and maintain constant contact. Part of the job was to acquire and maintain over $2 million in sales of new and existing customers annually, as well as secure new business by prospecting (50+ phone calls / emails daily) & keep detailed notes. Other accomplishments were reducing costs by approx. $200,000/yr. by streamlining global shipping & import export, as well as boosting profits more than $150,000/yr. by restructuring inbound/outbound freight shipping.

As a call center representative in a telemarketing firm, called on B2C campaigns conducting home evaluation questionnaires to update home insurance. Other duties were handling escalated customer issues, as well as creating and preparing easy reference on-desk manual to reinforce product knowledge. Furthermore, presented with Focus Award in recognition of demonstrating the greatest work ethic.

How can a customer service representative who worked in professional services, distribution and pharmaceutical industries help your organization? Educational background is composed of BM in Healthcare Management. Software skills involve Epicor SCM, Epicor Prophet 21 and Medisoft.

Working with challenging issues such as processing customers’ orders, and returns utilizing Epicor Prophet 21 software, as well as managing four accounts daily have vetted this specialist’s work experience. Acting as a customer service representative in a supplies/distribution company, addressed all customers’ inquiries pertaining to products, and pricing, as well as resolved customer concerns and complaints. Some of the tasks were communicating with customers via telephone, email, and fax, as well as assisting with sales. Serving as a customer services representative, investigated claims, evaluated exposure, and determined whether benefits were payable. Moreover, entered daily data updates, handled maintenance of diary system, and monitored computer reports for accuracy.

The position entailed providing top-notch customer service and handling customer complaints, as well as coordinating purchases, inventory management and disbursement of supplies. While working in a pharmaceutical company as a clerk, prepared prescriptions for customers, as well as assisted in recruiting, training and supervising personnel. This specialist assisted in creating a selling environment focusing on customer service and performance objectives. Furthermore, documented problems associated with store registers and generated reports as necessary.

Would hiring a customer service representative with experience working in manufacturing, computer hardware and logistics industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Interdisciplinary studies with a concentration in Communications and with a minor in Drama. Software skills include proficiencies in Epicor SCM with P21 Distribution Software.

Acting as a customer service representative, processed credit card orders with P21 distribution software, as well as generated purchase orders through P21 distribution software. Jobs entailed using proficiency in P21 program that tracks orders shipments, as well as monitoring, managing and reporting on all prices. Also, was responsible for inventory cabinets for customers. Additionally, created more efficient ways to locate items, distributed items to the specific location, as well as kept track of inventory and stock outs.

While working as a customer service representative, confirmed pick tickets, processed orders and transfers, confirmed lead times and discounted cost with vendors, as well as reviewed purchase orders for accuracy lead times on orders. Other duties were managing late orders, following all OSHA policies, and sourcing items through discount vendors and non-discount vendors, as well as conducting radius, mathematics and measurements on specific items. Furthermore, processed non-compliance items and purchased special orders for clients.