Below are the 6 Software Trainers & 3 IT Support Analysts/Implementation Pros with multiple systems & other systems experience. The Thor Group® provides software trainers, software implementers & IT support analysts with your industry & systems expertise on a consulting, contracting or direct hire basis.

What can a trainer with specialization in MS Dynamics, as well as work background in IT, insurance and telecommunication industries bring to your organization? Technical specializations involve MS Dynamics CRM 2015/2013/2011, JavaScript, SQL, Oracle, HTML 5, JSON, jQuery, Scribe Insight, ADX Studio Entity, Forms, Views, Fields, Relationships, Ribbon, Chart, Configuration and Customization as well as Integration with MS SharePoint. Educational attainment includes Bachelor of Technology.

Working with areas such as delivering Microsoft Dynamics CRM based solutions has vetted this individual’s work experience. Duties covered Dynamics CRM customization, extending the CRM functionality; full life cycle implementation of CRM based Solutions, Custom Windows and Web Applications using .NET Technologies. Experience in upgrading Microsoft Dynamics CRM 2011 application to CRM 2013 application was applied. Tasks included designing and developing the Custom Data Migration Tool to import data into MS CRM Application. The integration of Microsoft Dynamics CRM Application with Legacy Systems and AX Application was completed. This individual provided enough support and trainings to the end users.

Responsibilities consisted of analyzing the business process, requirements gathering and project planning. Creating Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM 2015 as per the business process was also completed. Dynamics CRM APIs were exposed for Custom API development. Configuring the MS Dynamics CRM with Microsoft Outlook 2015 was one of the duties. Skills brought to the table involved installing and configuring MS Dynamics CRM 2015 system; the server instance was configured for development and testing.

How can a PeopleSoft training lead and instructional designer who is knowledgeable in PeopleSoft Financials with background working in a medical center and a health group fit within your organization? Technical specialties cover PeopleSoft Financials. Educational attainment includes Bachelor of Science in English and Government, in addition to PeopleSoft Time and Labor, PeopleSoft Base Benefits, PeopleSoft Benefits Administration and PeopleSoft User Productivity Kit (UPK) Rel. 11.1.

Duties of this PeopleSoft training lead and instructional designer covered developing and delivering instructor led (ILT) and on-line (eLearning) classes for the PeopleSoft Financial (eProcurement and Supply Chain Management) modules to approximately 800 end users from health care organizations that had recently been acquired by the healthcare group. Revising and updating training materials as required due to modifications to the client’s business processes were some of the functions. An additional task involved providing post production support to the project’s go-live help desk.

This individual conducted eProcurement training classes for over 300 end users for the medical center’s PS Supply Chain Management system. Key roles consisted of editing and updating training materials as required by changes to the client’s business processes. Post production labs and workshops were conducted. The helpdesk staff was trained, and assistance was provided in post-production support.

What can your organization gain with the help of a Scrum Master/Agile transformational coach/software trainer who is proficient in Peachtree/Sage 50, PeopleSoft and SAP with experience in industrial supply, financial services and software industries? Technical skills cover Peachtree/Sage 50, PeopleSoft, SAP, JIRA, Rally, ERP, MSTS, Mingle, Salesforce, Azure and Cloud Computing. Educational attainment includes Master of Business Administration (MBA), Finance; Master of Science, Management (Project Management); and Bachelor of Science (BS), Management. This individual obtained certifications in Cobit 5, as Certified Scrum Master, Certified Scrum Product Owner, ITIL and as Certified Scrum Professional.

Main duties of this Scrum Master/Agile transformational coach/software trainer consisted of enterprise software delivery implementation of 2 enterprise wide products-Sage ONE Accountant and Peachtree/Sage 50 accounting software, as well as transitioning teams from Waterfall to Agile/Scrum framework. Reviewing policies and scenarios, overseeing organizational change management, as well as designing and implementing training programs for inside sales teams, end users and support teams were some of the functions. The use of Agile Methodologies was promoted. The job covered identifying project objectives and managing all aspects of the project like estimation, scope, risk, schedule, budget and quality communication. Aside from managing project revenue reporting, the job included implementing sound solutions approaches based upon project management principles.

Notable tasks consisted of monitoring financial baseline and its impacts to the overall account and/or project costs expenses, in addition to ensuring that overall solutions on a project were completed. Sprint planning, daily scrums, retrospectives, stakeholder meetings and software demonstrations were facilitated. The development team was protected from outside distractions, impediments or team conflicts, while focus on product backlog and project timeline was maintained.

Would hiring a Certified Timberline Accounting Software consultant and trainer with work experience in real estate, property management and construction industries help meet the needs of your organization? Educational attainment is composed of BA in Humanities with Distinction Coursework for the CPA Exam. Technical skills involve Sage 300/Timberline.

Acting as a Certified Timberline Accounting Software consultant and trainer, has directed new client implementations based on current & future needs including data conversions, system decisions, pilot testing, set up configurations, and staff training. Also, has provided solutions for existing clients, optimizing performance, resolving issues, creating work around alternatives, as well as customizing process and reporting solutions. This individual was in charge of staff training, specialized report designs and accounting assistance.

While working as a VP of information services and accounting, has developed and implemented accounting software plan (Timberline) for construction and property management companies. Moreover, has managed accounting for 150+ legal entities including accounting controls, high volume intercompany, corporate billing, cash management, insurance maintenance, custom data, and entrepreneurial owner needs. This professional was also responsible for oversight of all accounting data, reporting and staff. Furthermore, has trained accounting staff on Timberline software with a focus on maximizing software utilization and minimizing data entry, including PM and AP import functionality, in-house NACHA file creation, improved staff data entry routines and segregation of duties.

Would a senior PeopleSoft training coordinator proficient in PeopleSoft (HCM, FSCM, EPM), SAP and Salesforce with experience in a medical center and a nonprofit healthcare organization help your organization achieve greater success? Technical specializations cover PeopleSoft HCM v6.0, v7.0, v7.5 v8.4, v8.8 v9.x modules: Core HR, Base Benefits, E-Recruit, Time & Labor, Payroll, Talent Management, Performance Management, Absence Management, MSS, ESS, Workforce Administration, Enterprise Learning Management, Benefits Admin., Stock Administration, UPK (User Productivity Kit) v3.1, 3.6, SAP and Salesforce. Educational background includes Management Essentials Certificate, ADP Certified Brokerage Consultant and Diversity Management Certification.

Making a positive difference with identifying PeopleSoft HCM, FSCM, EPM training curriculum for user community per profile was one of the key focuses. Responsibilities covered creating and executing PeopleSoft training strategy and training plan for all PeopleSoft modules (HCM, FSCM, EPM). This specialist developed and recommended strategies to the business optimization program team to improve efficiency. The job involved facilitating, scheduling and planning logistics for all training sessions per user. Writing, reviewing and validating PeopleSoft v9.0 (HCM, FSCM, and EPM) training materials were completed using UPK and personal library of templates.

Notable skills used on a regular basis included training the PeopleSoft trainers and assisting the project manager with preparation for User Acceptance Testing (UAT). End users were assisted in UAT test script development and validation. Functions covered participating in UAT test execution and test results consolidation, in addition to coordinating end-users for User Acceptance Testing (UAT). An additional role covered acting as point of contact for training and UAT.

What can a trainer with specialization in MS Dynamics GP as well as work background in nonprofit, gaming and professional services industries bring to your organization? Technical specializations involve Microsoft Dynamics Great Plains, Integration Manager, Report Writer, Access, SQL Report Builder, Microsoft FRx, Management Reporter, Business Analyzer, SharePoint, SQL Server Reporting Services SSRS, Crystal Report Writer and Informatica. Educational attainment includes Bachelor of Science in Information Systems and Business Administration.

Working with areas such as training and supporting a large integration conversion has vetted this individual’s work experience. Duties covered researching and providing training materials for company-wide trainings. Developing Microsoft Great Plains Data Integration utilities was part of the assigned tasks. The staff was trained on Microsoft Management Reporter and Great Plains procedures. The new staff was trained on the features and implementations of Microsoft Dynamics Great Plains software. This individual participated in company volunteer committees. The job involved participating as leader in the Nashville Region Great Plains User Group (GPUG).

An additional responsibility consisted of managing updates and improvements using the Integration Manager System. Microsoft Access development and updates were also efficiently handled. Master posting company information was completed. One of the duties involved SQL Report Writer custom report writing enhancements. Implementing training of accounting staff of accounting system was part of the assigned tasks. The migration of FRx Financial Reporting to Management Reporter was also accomplished. The Microsoft Business Analyzer was implemented and improved. Requested reports were generated from upper management.

Is impacting your organization with a desktop support analyst associate with work experience in IT services and steel industries a current business consideration? Educational attainment is composed of Computer Networking and Engineering. Professional certifications include Dell Desktop and Laptop, A+ and CCNA Certifications. Technological know-how consists of NetSuite, Salesforce, Cisco, TCP/IP, LAN/WAN, WIFI, DHCP, DNS, Mitel VoIP, Fonality VoIP Admin, 8×8 VoIP Admin SaaS, Cisco Meraki Routers, Switches, APs, and Network Security.

While employed in an IT services company as a desktop support analyst associate, has imaged and configured Windows 7 desktops and laptops, as well as troubleshot all IT related issues and errors related to desktops, laptops, Mac’s and mobile devices. Also, has used Service Now Ticketing system to create and update user’s tickets, as well as deployed and configured Cisco IP phones.

Being the help desk support/Windows system admin in a steel company, has configured and deployed 95 IGEL Thin Client into the production environment. Some of the duties were imaging and configuring New Windows 10 desktops and laptops, as well as troubleshooting all IT-related issues and errors related to desktops, laptops, Mac’s, and mobile devices. This professional also created IT related user documentation for the IT department. Serving as a level II/III desktop support, has provided technical support for 120+ professors and staff members. Additional responsibilities were installation of anti-virus and other school related software, as well as identifying and correcting or advising on operational issues in client computer system.

How can an implementation specialist with skills in QuickBooks and background working in insurance and funeral services industries fit within your organization? Technical specializations involve QuickBooks and SQL. Educational attainment includes Bachelor of Science in Computer Science/Software Engineering.

Important roles of this implementation specialist covered spearheading the implementation of MIS Professional into funeral homes including identification of business requirements, providing training to customers on system and utilization of best practices. Technical support was delivered to determine and resolve issues on system employing SQL. Responsibilities involved serving as liaison with existing customers and identifying potential enhancements in training or changes to MIS Professional system. Creating and implementing user guides for customers and internal staff, as well as executing QA testing on new enhancements to software were also completed. This specialist successfully converted the accounts receivable department from Legacy System to QuickBooks.

Key contributions were delivered in implementing the new MIS Professional program for 80 customers converting from legacy programs and enhancing customer satisfaction by communicating with customer experiencing issues and determining resolutions. Efforts exerted saved 25% of unsatisfied customers by providing training and process changes. Core competencies include needs assessment, process improvement, QA/testing, technical support, technical writing, software implementation/testing, enhancement implementation, customer software training, training guide/reference guide development and business process. Optimizing success and efficiency of implementations were done through utilization of implementation team tools and process, as well as establishing and employing key metrics for analysis of performance relative to implementations. In addition, designing solutions that balanced the needs of customers, the business, development teams, and legacy systems in dynamic industries was one of the proficiencies.

Is impacting your organization with a software implementation consultant with experience working in software and IT services industries a current business consideration? Educational attainment is composed of BS in Management Information Systems (MIS). This specialist has over eight (8) years of experience working with databases, including Oracle, SQL Server, MySQL, and Microsoft Access.

While employed in a software company as a software implementation consultant, has learned and used proprietary software to be used in government revenue operations (taxation, revenue accounting, etc.). This professional has analyzed, researched, designed, and developed modular and web-based components of proprietary software. Some of the tasks were performing data analysis and business analysis, as well as configuring core components and production testing modules following the software development life cycle. Also, has performed unit testing of configuration and the designed components to ensure that requirements were met.

Part of the job as a software implementation project manager in an information technology company was to obtain expertise in the use and functionality of all the company’s proprietary software products as well as in applying the features of the software and related resources to satisfy client business process requirements. Furthermore, has developed Microsoft Access, Oracle, and SQL Server 2000 databases for use with Hansen software for testing, training, and production. Additionally, has collaborated with client project staff to define and manage contractual project requirements and client expectations.