Below are the 5 Implementers/IT Support Analysts & 5 IT Helpdesk Specialists/Trainers with multiple systems and industries experience.  The Thor Group® provides implementers/IT support analysts & IT helpdesk specialists/trainers with your systems and industry expertise on a consulting, contracting or direct hire basis.

Could the future success of your organization be helped by this accounting systems implementation specialist who is adept in QuickBooks Pro, Premier and Enterprise Solutions as well as NetSuite with work background in real estate, financial services and business services industries? Technical competencies involve QuickBooks Pro, Premier and Enterprise Solutions, NetSuite, MS Dynamics GP/SL, Access, Peachtree/Sage 50 and QuickBase. Educational background includes Bachelor’s Degree in Business with concentration in Technology Management. This specialist obtained Certifications in QuickBooks ProAdvisor, Premier and Enterprise Solutions.

Responsibilities of this accounting systems implementation specialist included overseeing the accounting systems implementation projects operations, data migration and support, as well as providing impeccable customer service. Duties consisted of developing concepts and procedures, in addition to analyzing, debugging and resolving general ledger interfaces with computerized work order/purchasing system and project accounting system. This individual launched a thriving private practice, building revenue from $0 to over $72K in first three years with minimal overhead. Customized databases and web-based applications such as CRM, QuickBase automation and Lease Management Systems were created. The QuickBooks to NetSuite migration was carried out, including NetSuite to QuickBooks Enterprise, MAS 90 to QuickBooks Enterprise and Solomon to QuickBooks Enterprise.

Apart from managing the setup, third party add-ons to the accounting software package was implemented. Skills involved developing strategies utilizing database, analysis tools and data extraction tools to carefully migrate clients’ data to new systems, in addition to managing accounting/financial reporting data. Marketing and sales data were managed. Other data from flat files were migrated and analyzed.

How can a software implementation engineer with experience working in financial services and software industries help your organization? Database skills include Oracle 9i/10g, IBM DB2 and SQL Server 2005. Expertise in tools involves JUnit, Log4j, Maven, Subversion, ANT, CVS, DreamWeaver, MS Visio, Rational Rose and JIRA. Educational attainment is composed of Bachelor of Engineering, Electronics and Communication with Distinction, as well as Master of Computer Science.

Working with challenging issues such as configuring and developing scripts for software solutions using Big Machines platform, XSL, HTML, JavaScript and CSS to meet project requirements have vetted this specialist’s work experience. Serving in a software company as a software implementation engineer, has collaborated with customers to understand and document complex business requirements and relate their needs to a technical solution. Part of the job was to work with project managers and solution architects to solve real world business problems and help customers sell more as well as sell faster. Other duties were implementing web services for integration with external systems, as well as ensuring 100% customer satisfaction by delivering reliable and quality applications on time and within budget.

With a “can do approach” in the area of developing and delivering highly reusable framework of core capabilities which was leveraged across multiple channels using PEGA PRPC 6.2 and Java. While employed in a financial services company as a programmer analyst, has created activities, flow actions, decision trees, decision tables and circumstanced rules in PEGA. Furthermore, has worked with various technical and business partners to understand and coordinate requirements for new development as well as provided reviews and estimates.

How can an implementer who is adept in MS Dynamics CRM, Salesforce, and Cloud Service Solutions with background working in software, IT and professional services industries fit within your organization? Technical specialties cover MS Dynamics CRM, Cisco PBX Hosting and Cloud Service Solutions. Areas of expertise cover Agile/Waterfall methodologies, program/project management, resource planning/scheduling, business process improvement, communications management, change/risk management and project/service delivery. Educational background includes the Bachelor of Arts Degree in American History and Studio/Visual Arts. Certifications cover credentials as Project Management Professional (PMP) and Certified Scrum Master (CSM).

Duties covered medium to large enterprise software development and implementation that have significant impact on the operational effectiveness of the organization’s customers. The job involved serving as the main point of contact for senior managers, development teams, and clients to ensure the end users received functional CRM solutions that met various requirements. Aside from ensuring that deliverables met the client’s requirements, an additional task consisted of dealing with allocated budgets of up to $50 million USD.

Implementing Agile methodologies to program manage the development of the school district’s Safe School Plan application in .NET and the Student Support System in Microsoft Dynamics CRM was one of the functions. The overall project value was $1.5 million. These applications served 70,000 principals, teachers, counselors, and staff, as well as over 600,000 students in the county. One of the key roles involved negotiating with stakeholders, subject matter experts, and members of various cross functional teams to achieve business objectives. This individual was instrumental in managing scope, cost, technical resources, and schedules throughout all phases of the project / software development life cycle (SDLC), enhancing productivity, and successfully implementing technology solutions.

What possibilities can employing an accountant and implementor with background in the petroleum, financial services and construction industries create for your company? This accountancy graduate has computer experience in Sage 200, Oracle 10g, VB.NET and MS SQL Server. The individual also has a diploma in software engineering and has finished courses on Oracle 10g (Components & Architecture; Backup/ Recovery; User/ Networking Administration; Transaction).

As accountant and software implementation professional, a job in a petroleum distribution company involved filing, allocating and recording accounting documents by using the software, Sage. Efficient management and processing of accounting documents was ensured. Analysis of customer accounts and suppliers was performed, as well as managing, coordinating and negotiating contracts. The individual kept track of daily transactions to reconcile deposit balances with company’s database. In addition to contacting suppliers and banks to solve disputes related to payments, part of the job was implementing a database design on MS SQL Server 2000, VB.NET, and Sage 200.

A job with a service provider encompassed recording the documents (receipts, invoices, contracts, etc.) using software named Sage. Other tasks included preparing monthly reports, balance sheet and income statement, while also processing payroll and related taxes for accounting or tax review.

Could your organization use an IT support analyst who is knowledgeable in Epicor Prophet 21 with experience in petroleum, manufacturing and business services industries? Technical proficiencies encompass Epicor Prophet 21, SQL Server, Active Directory, VMWare, Symantec, Powershell and Microsoft Exchange. Educational background includes B.A. in Business Management. This specialist obtained a HIPAA Certification.

Primary tasks of this IT support analyst included resolving problems with Microsoft Office 365, resolving issues in Epicor Prophet 21 writing SQL queries and resolving any virus/malware from systems maintaining virus protection program. Functions covered resetting passwords, setting up printers and visiting sites nationwide by working with office staff to resolve problems. Furthermore, this individual resolved iPad issues, supported Citrix environment and managed Active Directory group policy and file share permissions.

Notable roles in another job involved building servers for the recording of thousands of security cameras on campus then deploying servers joined to the network and setting IP addresses. Duties consisted of performing maintenance on the security servers using SQL to perform needs tasks while mapping servers and all network/ power cables to the servers. Responsibilities involved identifying and resolving filing errors in electronic document management system, in addition to responding to internal/ external customer support inquiries via phone and email. Clearly documenting and tracking all customer incidents and support related activity were also completed. The system software and operator problems were diagnosed by identifying and researching client inquiries concerning system operation. Data searches were performed using SQL. Customer issues were researched, isolated and troubleshot. Unresolved issues were escalated to appropriate teams as necessary.

What can a trainer work background in agriculture, IT solutions and professional services industries bring to your organization? Technical specializations involve Sage MAS 90/200, Great Plains, Act, WinFax, Enable, Access, F9, Best Fixed Assets, Quicken and TeleMagic. Educational attainment includes Bachelor of Science (Accounting/Business Economics).

Supporting 110 users in up to 82 companies, providing training, security and documentation have vetted this individual’s work experience. Duties covered leading projects, including implementation of Property Management, Farm Payroll, EDI, Work Order and MRP as well as recommending Data Warehousing solution. This individual served as a primary resource for Crystal Report creation with Sage 200 and SQL data tables. Performing data repair, troubleshooting, testing, import/export and integrations were skills brought to the table.

Working for an IT solutions provider, this specialist was former certified trainer/partner for Crystal Reports (Tested in 8.0 and 8.5 versions) and passed MAS 90 skill assessment tests taken from Sage software (counts toward certification). Teaching Crystal Report classes on site using Crystal Decisions (not Sage) certified materials, as well as writing customized Crystal Reports, for both Great Plains Dynamics and MAS 90 were accomplished tasks.

Could the future success of your organization be helped by this trainer who is proficient in MS Dynamics, with experience in freight services, manufacturing and entertainment industries? Technical competencies involve MS Dynamics CRM, SharePoint, SSRS, HTML, JavaScript, CSS, JQuery, AJAX, ADO.NET, ASP.NET and SQL Server. Educational attainment includes Master of Science in Electrical Engineering. Certification covers Web Applications Development with Microsoft .NET Framework 4.

Important contributions included designing, developing, implementing and testing of client server, web based and Multi-tier application. The job entailed managing Microsoft Dynamics CRM 2011/2013/2015 in Entity, Views, Web resources, Ribbon, Chart, configuration, customization and integration with MS SharePoint 2010 and MS Outlook. Experience in Microsoft Dynamics CRM Data integration was geared towards import/export of data using SSIS and custom application development. An additional task covered applying Agile and Scrum methodologies along with project management systems. Skills brought to the table involved fostering and developing client relations, providing end user training and innovative technical solutions, in addition to conducting software demonstrations.

Key roles in a courier services company involved testing the system and providing CRM end user training for case and service managements for department staff. In order to control the data inputs used to build cases, a new case management solution using Microsoft Dynamics CRM was needed. Functions involved designing and implementing Microsoft CRM Architecture, with requirements gathering. The Advanced Find feature of MS Dynamics CRM was used and multiple views of system entities were created. This individual adjusted report heritage with the team using out-of-box CRM Workflows and Dashboards.

How can a project management consultant/corporate trainer with work experience in consulting and software industries contribute to your organization? Educational attainment involves BS in Accounting with Concentration in French Studies. Professional certifications are composed of Advanced Project Management Certification and Scrum Master Certification. Software expertise includes NetSuite, Salesforce, Sage & QuickBooks.

In a consulting company, this project management consultant and trainer was involved in NetSuite engagements. This encompassed industries such as Green Energy, Electronics, Telecomm, and Marketing. Acting as project portfolio manager for several key projects in technology for a healthcare company was part of the job. A business and marketing plan were developed to implement business as well as obtain funding for startup.

Other key functions involved acquisition integration in telecom for a newly purchased subsidiary. NetSuite training materials were developed, and users were trained for several clients. PMP exam prep training programs were provided throughout the United States and abroad. This specialist had training in Waterfall and Agile, including Scrum and Kanban. Additionally, courses were customized to meet client requirements.

Could your organization use a senior software trainer who is knowledgeable in Peachtree/Sage 50 and Salesforce with experience in technology, business services and research industries? Technical proficiencies cover Peachtree/Sage 50, Salesforce, VTiger CRM Systems, QuickBooks, QC Financials and PeopleSoft. The individual is Six Sigma Green Belt certified. Membership is with ASTD.

Primary tasks of this senior software trainer included conducting trainings both on-site and webinar on proprietary software Peachtree/Sage 50, QuickBooks and QC Financials. The job called for identifying training requirements aligned to the company’s vision and/or trainee’s requirements. Key roles covered performing trainee training needs analysis, in addition to observing and reporting program effectiveness as well as employee progress. The job consisted of designing course materials and other training documents such as manuals, handouts and exercises, along with marketing and organizing courses to fulfill the demands of business and needs of learners. Learning resources and environment were prepared, including setting up computer equipment. Training programs were delivered to clients on a one-to-one basis, in group classrooms setting, online (e-learning) or virtual learning environment (VLE). Coaching and supporting learners were done using self-learning packages or virtual learning environments.

Challenges like evaluating course outcomes and the effectiveness of the training, along with serving as liaison with employers, external course providers, clients, software companies and examining bodies to offer exceptional service and quality materials to learners were successfully completed on a regular basis. This individual took responsibility for maintaining software/ hardware used for training purposes and recommended upgrades or repairs to the management where necessary. Keeping up to date with appropriate technological systems, online training and software technology was also done.

Would hiring an IT support engineer with experience working in construction materials and business services industries help meet the needs of your organization? Educational attainment involves Bachelor’s Degree in Mechanical Engineering with focus on Computer Science. Professional certifications include MCSE, VB.NET Programming Certificate, MS SQL Administration Certificate, MS Exchange Administration Certificate, MS VB programming Certificate and Network Administration Certificate. This specialist has high level of proficiency or expertise in the following software: Sage 300/Timberline, MS CRM, MS Lync, MS Office, Front Page, Hyper-V, VMWare Desktop, LabTech, TigerPaw, MS Virtual PC, Seagate Tape Back Up, Windows Back Up, Carbonite, PaperSave, QuickBooks, Macola , MAS 90, PowerCer (ERP), Adobe Acrobat Pro, Photoshop, QuarkXpress, VB.Net, .NET Framework, Norton Anti-Virus and Internet Security, Ghost, Map Point, TeamViewer, Screen Connect, Real VNC, PC Anywhere, GoToMeeting, CardScan, Microsoft Point of Sale and Intuit Point of Sale.

Acting as an IT support engineer, has provided remote client support, and on-site assistance, as well as performed software installations of TimberScan document management software used with Sage 300 and Timberline Office. Some of the tasks were performing SQL 2008 R2 and SQL 2012 installations and resolving issues, as well as installing Windows 2012 R2 Hyper-V, and WatchGuard firewall installation.

While working as an IT support engineer, has carried out network design, maintenance and troubleshooting. Other duties were monitoring network traffic, Performance and Event logs, as well as resolving connectivity, internet and email issues. Furthermore, has performed network installation: Servers, workstations, routers, switches, firewalls, anti-virus, wireless access points, Mega Plugs extenders, cabling, tape backups and Raids.