Below are the 5 IT Support Analysts/Helpdesk Specialists & 5 Software Trainers with multiple systems & other systems experience. The Thor Group® provides IT professionals that have experience with systems such as Epicor, QuickBooks, Microsoft Dynamics, Salesforce, JD Edwards, Sage, SAP, NetSuite & Oracle as well as familiarity with additional ERP, CRM, SCM, HR, EMR and other systems on a consulting, contracting or direct hire basis.

What can your organization gain with the help of an IT support analyst who is proficient in Epicor and QuickBooks with experience in technology, automotive and pharmaceutical industries? Technical skills cover Epicor, QuickBooks, IBM Qradar, Splunk, Cisco Firepower, Palo Alto NGFW, Powershell, VBScript, and Batch. Educational attainment includes courses in Computer Science.

One of the main duties of this IT support analyst consisted of providing infrastructure solutions to NIST and DFARS requirements that exceeded government cyber security regulations. Designing Epicor (ERP) menu security structure, account creation procedure and secure use policy was one of the functions. Aid was provided in Epicor infrastructure design to support 1,000+ concurrent users. Functions covered managing data validation and QA for Epicor deployments, as well as creating and publishing enterprise level procedures for Epicor processes and utilizing PowerShell to automate application deployment and configuration changes. SQL was utilized to solve application issues and improve database efficiency. The Microsoft team foundation server was utilized for change control, bug fixes and project planning.

Notable tasks consisted of rewriting legacy databases or front ends to communicate with new business applications and providing project management assistance/ guidance to executive IT projects. Key roles involved working with all departments to improve IT service delivery and developing new ways to integrate IT solutions that promoted production efficiency. Duties included creating and publishing ISO and FDA regulatory documentation regarding software/ infrastructure, in addition to designing and implementing secure corporate datacenters. Aid was provided in enterprise domain conversions to bring five separate entities into one secure domain and in developing an enterprise wide disaster recovery process.

What contributions could an IT support analyst with experience working in telecommunications, transportation and software industries bring to your organization? Educational attainment is composed of BS Computer Engineering. Technological know-how consists of Microsoft Dynamics AX, Visual Basic .net, C#.net, Structured Query Language (SQL) and Windows NT server.

The job entailed assigning to the legacy team for the global implementation of new ERP (Microsoft Dynamics AX) current interfaces and design of the new integration. While working in a telecommunications company as an IT support analyst, worked on a project to implement a new ERP System (Microsoft Dynamics AX) more specifically analyzing and designing the future integrations for the applications identified as legacy. Moreover, was responsible for the operation of the WMS system (Radio Beacon) and the connectivity or interface with the host system (ERP, Microsoft Dynamics) as stored procedures and views.

Shared expertise by building and maintaining SQL scripts, indexes and complex queries for data analysis and extraction. Also, worked with business stakeholders, application developers and production teams across functional units to identify business needs and discuss solution options. This specialist ensured best practices are applied and integrity of the data was maintained through security, documentation, and change management.

How can an IT support /helpdesk specialist who worked in legal services, telecommunications and research industries help your organization? Technical proficiencies involve Microsoft Dynamics CRM, IBM Notes, Sametime, Apple iPhone 6, Samsung/Android devices, Bomgar remote, Avaya Desk Client, Win 2008 Server and Salesforce CRM.

Working with challenging issues such as spearheading the maintenance support for over 75 machines, promoting the readiness of all networked systems and displaying exceptional acumen in troubleshooting Windows systems have vetted this specialist’s work experience. As an IT support specialist, selected projects & achievements involved coordinating business system updates to promote security and reliable functionality of infrastructure. Also, has installed, configured computer systems and refurbished older machines to achieve significant cost savings. Moreover, engaged clients, via phone and chat support, analyzing business system requirements and providing tiered technical issue resolution.

With a “can do approach” in the area of conducting both direct and indirect triage, facilitating new server connections for thousands of ATM users nationwide have been career objectives. Serving in a legal services company as a technical support, engaged clients, expertly assessing needs, responding to technical queries, security issues and associated issues common among Apple Mobile device users (iPhones, iPads, iPods and iTunes). Additionally, championed account management activities for customers within 14 western states. Furthermore, coordinated efforts across several lines of business to deliver excellent customer service.

Would it be beneficial for your organization to employ an IT helpdesk specialist/administrator with experience working in pharmaceutical and retail industries? Educational background is composed of Associate’s Degree in Information Technology. Technical skills involve JD Edwards, RDP and TeamViewer.

Serving in a health network as an IT helpdesk specialist/administrator, duties included troubleshooting JD Edwards, as well as configuration of PBX switch for various desktop phones (Voicemail, Extensions). Also, used remote help when necessary (RDP, TeamViewer), as well as escalated and closed out network/server issues. This specialist acted as the assigned center’s technical liaison and proactively managed the reported cases. This included automated and customer reported issues, requests, questions, and concerns. The position entailed working closely with technical staff, Application Support, Network Operations team, management and other internal teams to provide a successful, seamless, and ensured a timely resolution of issues. Moreover, maintained ownership of the items from start to finish and was required to provide timely and professional, high quality updates to the customer.

As a helpdesk support in a pharmaceutical company, troubleshot JD Edwards, worked on Active Directory, set up usernames and passwords, as well as used full understanding of privacy acts and compliance. Furthermore, logged and tracked all calls, used Avaya Call Center, as well as troubleshot MS Office Suite.

Does your organization require the expertise of an IT helpdesk specialist who is adept in Epicor, with work background in software, transportation and business services industries? Technical knowledge involves Epicor Clientele, AS/400, Clarify, Remedy, Tape Backups, Server Maintenance, Folder Sharing, Mapping Drives and Axiom. This high school graduate completed Computer Support Specialist course. This individual is also CompTIA A+ certified.

Key roles of this IT helpdesk specialist included providing customer service and front-line support automatic call distribution, outbound calls, email or faxes specified within company standards and guidelines. Maintaining and increasing product knowledge on applicable products/applications were done via training, documentation and personal research. Issues and resolutions were documented thoroughly and efficiently in Epicor Clientele. In addition, this individual performed level II troubleshooting on all current hardware (laptops, desktops, smartphones, iPads, modems, routers, printers and scanners). Assisting or completing server migrations, software installs, image moves and database repair using support software utilities was part of the job.

Functions involved monitoring the support team as a floor walker to assist the new hires and tier 1 techs with troubleshooting, resolutions, transitions and escalations. Issues were escalated following the escalations guidelines as needed to 3rd tier. Skills brought to the table covered managing daily escalation callbacks for voice mail messages left by client requesting a follow up call from a senior technician while also providing input for new products, features, product usability and supportability. Aside from managing 55 people on a daily basis, assistance was provided with level 1 issues.

What can a trainer with work background in banking, education and legal services fields bring to your organization? Technical specializations involve QuickBooks, Access, Visio, Outlook, Exchange, iManage DeskSite/WorkSite/FileSite 8.DOCS Open, WBDocs, Elite, SoftSolutions and 5 DMS software, as well as ElectricMail spam filtering, IBM Lotus iNotes Web Access client, Legal Key, Delta View, Softwise Macrosuite DocX Tools, DTE, Sage Carpe Diem and more. Educational background includes A.A.S. in Computer Information Systems. Certifications cover the following: MOS Certified MS Word Expert, MCT (Microsoft Certified Trainer), MCAS (Microsoft Certified Applications Specialist), MOUS (Microsoft Office User Specialist) and Lotus Notes Help Desk Support Certification.

Working with areas such as managing all phases of day-to-day training, including developing and delivering classroom curriculum and instruction to vocational training students, recording attendance, grades and classroom progress have vetted this individual’s work experience. Troubleshooting classroom computers while instructing students in some aspects of workstation troubleshooting and networking principles were some of the duties. An additional task included providing training in the following applications: Microsoft Word, Excel, PowerPoint, Access, QuickBooks and Outlook. Training in soft skills was provided pursuant to preparing students for duty in the workplace. Key roles covered administering all phases of day-to-day operations involved in running the computer training center, including installation, configuration, testing, troubleshooting as well as maintenance of computers and software.

Providing primary instruction in end-user applications and performing skills assessments of potential students and instructors were included in the list of responsibilities. Apart from advertisement implementations and recruiting of class students, an additional function involved interacting with vendors for processing of orders. Tasks involved creating, developing, modifying and distributing proprietary computer-based software training materials. The job involved troubleshooting student personal computers, including malware removal, system upgrades and hardware configuration.

What advantages can hiring a trainer who has background working in IT and financial services industries give your company? Technical knowledge consists of using Sage 100/200, SAP, Camtasia and Adobe Captivate, with specialty in software training and technical support. Besides being a Certified Instructional Designer/Developer, the individual has Honors Diploma in Information & Systems Management. Education also includes an MBA degree in MIS as well as an MA degree in Sociology.

This trainer for a software firm designed, developed and continuously improved training programs for new hire and for advance level training. Technical training was also delivered to employees on Sage 100 / 200, Accounting, and SAP products. In addition to managing training projects and curriculum development, the work called for developing e-learning courses using Adobe Captivate or Camtasia. Training needs of the business were assessed using methods such as needs analysis and performance gap analysis. Part of the job was providing global training, consulting and coaching activities for locations in India, Philippines, as well as Canada.

In the same company, another job was concerned with providing technical assistance to customers on software related issues. Technical documentation was developed for troubleshooting issues. Part of the job was verifying quality assurance of new software releases.

Would a trainer who is skilled in QuickBooks, tax preparations and audits with experience in nonprofit organizations and financial services industries help your organization achieve greater success? Technical specialization covers QuickBooks Made Easy products. Specialties involve QuickBooks training, QuickBooks seminars, QuickBooks tech support, QuickBooks for contractors, QuickBooks for non-profits, full CPA services, tax preparation and audits. Educational attainment includes Bachelor of Science in Accounting degree.

Making a positive difference by training nonprofits, contractors and general business users on how to maximize QuickBooks from beginner to advanced levels, and ensuring that they have the knowledge they need to use the tools they have. An additional responsibility covered providing QuickBooks technical support to nonprofits, contractors and general business so they can focus on their objective. This individual worked with various nonprofit associations to provide training to nonprofits nationwide.

This trainer’s industry leading QuickBooks Made Easy products guided nonprofits and contractors on how to use QuickBooks specific to their industry. The training allowed QuickBooks users to engage with the software in the most efficient manner possible. The training was essential to anyone new to QuickBooks; it also helped seasoned users with learning new tricks and solving complex issues. The specialist also toured US and the internet, giving seminars and webinars, along with helping nonprofits become more efficient with the use of QuickBooks.

Is impacting your organization with a senior sales manager/training consultant who worked in internet solutions and financial services industries a current business consideration? Educational attainment is composed of BA in Psychology. Software proficiencies include NetSuite, Salesforce, Taske, Call Cap, Leads 360, Vocalcloud, Digium Switchvox, ZOHO CRM, Oracle dialer, Inside Sales Dialer, 3C, and other software applications.

While employed in an internet solutions company as a senior sales manager, has managed and was responsible for the development of sales representatives, sales coaches and sales managers. Some of the duties were managing the overall sales process including the training process, training manuals, sales scripts, closing techniques and sales rep retention, as well as overseeing all company sales objectives. This included new client acquisition, monthly recurring revenue per client, cost effective acquisition programs, lead generation, hiring process, and discovery of new sales channels or product focal points. This specialist has worked directly with the CEO regarding sales objectives and has managed a high energy, productive and fast paced sales floor of 3 managers and 60+ sales representatives.

Part of the job as a sales manager in a financial services company was to develop and implement scripts, objection sheets, and training materials including the creation of entire training manual as well as initial training program for new hires. Furthermore, was responsible for interviewing each candidate as well as hire new reps; educating, training, motivating, coaching, and consulting reps to increase productivity and performance as well as developing new hire development plans to monitor progress, performance, and need for additional training.

What advantages can recruiting a trainer with experience serving the apparel, retail and food services industries give your business? This management information systems graduate’s technical skills are in the use of Sage MAS 90/200, Crystal Report, Microsoft Visual Studio, MS Exchange server 5.0/5.5, SQL server 6.5/7.0, and Visual Basic for Application. In addition to having an accounting degree, the individual has a Microsoft Certified Professional Certification and holder of MCSE Windows NT4.0 Certification.

This system admin trainer for a clothing store was also MAS 90/200 (Sage 100 ERP) database administrator. Training and support was provided to end users. Part of the job was also taking care of report design.

Another job called for being in charge of production planning. In addition to being responsible for physical inventory, the individual was tasked to conduct monthly meeting of production staff. Other duties were directing and conducting quality control programs. The job also called for coordinating export shipping procedures.