Below are the 5 IT Support Analysts/Implementers & 8 IT Helpdesk Specialists/Trainers with multiple systems experience.  The Thor Group® provides IT support analysts/implementers & IT helpdesk specialists/trainers with your industry & systems expertise on a consulting, contracting or direct hire basis.

Would hiring an IT support analyst with experience working in building materials and manufacturing industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Computer Science. Professional certifications include A+ Certified, Linux BASH Shell Scripting Certificate, ExpertRating Computer Technician Certificate and ExpertRating Linux Certificate. Software knowledge consists of MS Dynamics Navision, Scripting (Batch Files, AutoIt, BASH Shell, PowerShell), Benchtest Software (PCCheck, PassMark, PCT), BIOS Updates/FW Upgrades, Setting up VPN’s (OpenVPN), Remote Desktop (WebEx, Windows RDC), and VNC (TightVNC, UltraVNC).

Acting as an IT specialist in a building materials company, provided support for POS terminals running on MS Navision. Part of the job was to set up new computers, printers, etc., troubleshooting computer hardware, Office 365 issues, Phone systems, printers, connectivity problems and POS issues at the corporate office as well as all the store locations. Some of the tasks were troubleshooting iPhone/iPad issues, setting up email and apps, as well as setting up new users in Active Directory, new accounts on computers and new email/Exchange accounts.

While working for a manufacturing company, provided technical support for various systems, software, and hardware. Other duties were troubleshooting network, PC hardware, iPhone/iPad hardware, and email (Lotus Notes). Furthermore, managed user permissions via Active Directory, as well as used ServiceNow for ticket tracking/routing.

Would hiring a software consultant with experience working in electronics, food processing and steel distribution company help meet the needs of your organization? Educational background is composed of BA Computer Science and MBA International Business. Core competencies consist of JD Edwards Financial and JD Edwards Sales Order Management. Programming skills involve OS/400, CL/400, SQL, DBU and RPG applications (ILE and free).

Acting as a software consultant, provided technical support for multiple JD Edwards interfaces, as well as completed custom RPG programming primarily focused on interfaces for JDE Sales Order module. This professional worked on modifications to JDE World version A7.3 based on varying customer requirements, as well as improved transportation routing and shipment costing software. Part of the job was to redesign and implement a custom order entry and inventory system, as well as custom modifications and interfaces to JDE World version A7.3. In addition, maintained and improved monthly financial processes, as well as created custom processes to load harmonized tariff data for Canada, US, and Mexico.

While working as a systems analyst, managed software transition from a custom accounting system to the JDE World version A7.3. Furthermore, integrated external processes to interface with the JD Edwards G/L, A/P and A/R modules. Additionally, applied new JDE version releases and retrofitted customized JDE programs, as well as renegotiated software service fees which saved over $30K a year.

Could your organization use an IT manager, who is proficient in QuickBooks Enterprise, ADP Workforce Now and Concur, with experience in marketing, IT and digital media industries? Technical proficiencies cover QuickBooks Enterprise (Accounting), ADP Workforce Now (HCM & Payroll), Concur (Expenses), WordPress (Company Website) and PipeDrive (Sales CRM). Educational attainment includes Bachelor of Science in Economics with Concentrations in Marketing and Business Management.

One of the impact accomplishments included developing “bridges” or “data connections” between independent platforms to streamline and automate internal processes such as billing (between ADP & QuickBooks or Concur & QuickBooks). Challenges like project management and implementation for new software and automation systems such as ADP Workforce Now, QuickBooks Enterprise, Concur and PipeDrive Sales CRM were welcomed and successfully completed. An additional task covered administering ADP Workforce Now HCM platform, QuickBooks Enterprise accounting system and various other software systems. The job consisted of working for Team Quality Services (TQS), overseeing the integration and utilization of technology throughout the business.

Other contributions involved supporting existing technology/infrastructure, as well as providing, recommending and implementing new technologies (hardware and/or software) to streamline business operations and position TQS for scalability and automation. Project management and implementation for new (or improved) software platforms were some of tasks. New ADP components, features or services were also implemented. This individual implemented the IT Help Desk ticketing system (and subsequently provided IT help desk support). An additional task consisted of working tightly with various internal departments (accounting, HR, operations, executives) as well as with external software companies, developers and service providers.

What contributions could a software implementation specialist who worked in professional services & financial services industries bring to your organization? Educational attainment is composed of MBA and several Oracle Software Training Courses. Technical skills include Oracle Versions (Ver. 7.x.x up to 7.3.4, Ver. 8.x.x up to 8.1.7, Ver. 9i, some experience with Ver. 10g), Oracle Enterprise Manager (OEM), Change Management Software from BMC, BMC SQL Backtrack for backups, Oracle Designer 2000, some experience with RMAN, some experience with SQL procedures and triggers, as well as Oracle OFA.

Challenges like performing project management tasks for an ERP finance system migration from an internally developed Oracle based financial system to SCT Banner Financials Version 7 were welcomed and successfully completed. As a software implementation specialist, has reviewed the Oracle based financial system (i.e. the file definitions, reports, maintenance routines, etc.) and ensured that Banner Finance stores as well as reports all required information. This professional has reviewed the features, functions, and capabilities of several Banner Finance (Version 7) processing modules (i.e. General Ledger, Finance Operations, Purchasing and Procurement, Accounts Payable, Accounts Receivable, Budget and Position Control etc.).

Shared expertise by performing the Oracle Database administrative and management tasks required to provide database security audit information for an Oracle 10g database and for an Oracle 9i database. As an Oracle DBA, has set up audit parameters as well as created and executed audit commands for system privileges and for user access privileges. This individual also created other database objects associated with database audit records, provided processing scripts to audit information contained in “key” database dictionary tables, and tested to make sure that all changes would work when defined in the production database environment.

How can an implementer who is adept in Sage 500 with background working in the manufacturing industry fit within your organization? Technical specialties cover Sage 500, SQL, Crystal Reports, VBA, BizNet and Access. Areas of expertise involve business analysis, human resources, evaluations and benefits administration. Certifications cover Human Resources Management, Crystal Reports XI Level 1 and Level 2, as well as SQL Querying Level 1 and 2. Educational background includes Bachelor of Business Administration in Management and Associate in Administrative Office Technology.

Duties in a manufacturing company covered operating MS Excel and Crystal Reports, in addition to data mining using MS SQL Studio to develop requested reports promptly. This specialist played a key role as an integral implementer of Sage 500 Enterprise Resource Planning (ERP) in the areas of purchasing, accounts payable, sales orders, shipping, customer returns, general ledger, and accounts receivable. Subject matter expertise was delivered for MS Office (Word, Excel, PowerPoint, Outlook and Access), organizational ERP software, and organizational financial reporting software. The job involved working with the Sage 500 ERP Implementation Team, authoring and maintaining training manuals, as well as testing documentation for end-users. Training was provided to personnel at the home office in Windows 7 and Office 2013 products.

Analytical skills were exercised in handling database tables for corruption and executing decisions concerning data issues. Interviews were arranged to obtain, clarify and verify information from users to access their needs and concerns to determine the appropriate software products or services to meet their needs. Gathering information and assessing departmental processes were done to deliver written standard operating procedures (SOPs) and recommendations to improve efficiency.

Could the future success of your organization be helped by this IT helpdesk specialist with experience working in fertilizer and IT industries? Educational attainment is composed of BS IT with a concentration in Business Systems design and Business Systems Analyst. Technical skills involve JD Edwards (ERP), Bomgar, Oracle and Excel V-lookup.

Contributed to the organization’s success by installing and configuring all required software, updating, upgrading, providing customer support by answering end-user questions, as well as resolving technical system and hardware issues. While working in an IT company as an IT helpdesk specialist, provided data entry via Excel-V-lookup, data consolidation, as well as collected and analyzed data.

Supported organizational goals and objectives by becoming efficient user of ERP systems Oracle JD Edwards (Backup and recovery, order management, asset tracking, product identification, finance resource management). Serving as a helpdesk/data specialist in a fertilizer company, installed and configured computer hardware, software, systems, networks and aided end-users in their questions. Some of the tasks were planning and undertaking scheduled maintenance upgrades, as well as using remote tools such as Bomgar to fix end-user issues remotely. Furthermore, did data entry, data cleanup and data validation, in addition to data consolidation and collecting as well as analyzing data. In addition, became efficient in creating business required documents and became familiar with methodologies such as Waterfall, Agile and Spiral.

Would it be beneficial for your organization to employ an IT helpdesk support with experience working in cosmetics, apparel and energy industries? Educational attainment is composed of Bachelor’s degree in Computer information systems/Information Technology and a Certificate as Cisco Certified Network Associate. Technical skills include MS Dynamics 365 CRM, and Office 365. Has the ability to support Outlook in a Microsoft Exchange/Cloud environment, ability to support desktops in a MS active directory environment, support a variety of desktop applications, as well as ability to support mobile devices.

Serving in a cosmetics company as an IT helpdesk support/application specialist.NET /CRM and SYSPRO ERP developer, was able to identify, analyze, specify, design, and translate functional design to technical design. This specialist created and documented technical designs for medium to high complexity solutions including integration with external systems. This included integrating Dynamics 365 CRM with other applications, such as SharePoint (Office 365) and ERP software Syspro, power Pack, Twilio, Cozy Rock, MS Outlook, DocuSign, Rite Scan (WWS), Shipping System Ship link, and Salesforce (Ecommerce).

As an IT support analyst/network administrator in an apparel & fashion company, worked on Active Directory (AD) OSX Windows environment. Part of the job was to create user accounts, manage access control and administer company layered group policies, and create rules as well as network drive scripting. Furthermore, managed and configured VMware ESX Environment with iSCSI storage backend to accommodate internal growth, NAS, SAN, iSCSI, and SMB.

Does a trainer who is knowledgeable in MS Dynamics NAV, with experience in retail, marketing and IT industries pique your interest? Technical knowledge includes MS Dynamics NAV, C, C++, C#, Java, VB 6.0, Web Services, WCF, XML, XSD, LINQ, SQL, Mergetool, .NET, Visual studio 6.0, BizTalk Server, MQSeries 5 thru 7.0, MSMQ, ADO.NET, JavaScript, Visual Source Safe, TFS, JIRA, MQ Rabbit, Lisp, Fortran, Assembly, Perl, VBA, Pascal, Occam and ConnectShip Warehouse (XML processor/ AMP service) 6.x. Educational attainment includes B.S. in Computer Science.

Major responsibilities in a retail company included focusing on the implementation and continuing enhancement of Microsoft’s Dynamics NAV solution on detailed project tasks, as well as assisting finance, supply chain, and merchandising teams with incorporating or changing business processes to support the tools being implemented. Users were trained on new business processes and on Dynamics NAV 2016. Business requirement analysis and design were also performed. An additional role covered performing gap analysis between the standard Dynamics NAV functionality and business requirements. The Dynamics NAV was configured.

The job covered identifying and recommending product customizations, enhancements or work-arounds to meet business requirements. All standard documentations and specifications for both functional and technical requirements were authored. Developing and supporting EDI integrations into NAV 2016 through SPS VAN were positive experiences brought to the business table. This specialist was responsible in upgrading the Sunrise Identity’s Dynamics NAV from version 4 to NAV 2013 and subsequently to NAV 2013 R2. Duties involved implementing the majority of the company’s customizations and integrating NAV 2013 R2 with BizTalk 2013 and with external company owned Storefront base websites. The customs division of the company was upgraded from NAV 4 to NAV 2013 R2.

How can your organization gain an advantage with the help of a trainer with work background in accounting, transportation and food services industries? Technical skills cover QuickBooks Desktop, QuickBooks Online platforms and Lightspeed Point-Of-Sale Software System. This individual has been enrolled in a University Joint Double Major Program (ongoing) and has an Associate of Science Degree in Accounting. This specialist is a Certified QuickBooks Trainer using Intuit’s Proven ProAdvisor Training System.

While working for an accounting and bookkeeping organization, main functions were comprised of maintaining the client’s books using both QuickBooks Desktop and QuickBooks Online platforms; offering a large variety of bookkeeping and reporting services, from the basic to the complex; as well as handling business plan writing and inventory valuation. This trainer was a complete accounting cycle service provider; everything from daily operations to monthly financial statements for both established brick & mortar as well as online retail and wholesale businesses.

Notable tasks included calculating, filing and paying monthly sales tax, quarterly 941, Annual 940, Federal 1040 and all related forms or schedules. Full service payroll was performed for clients. Calculating and filing Federal, State and Local income taxes for clients were included in the list of responsibilities. New employees were interviewed, hired and trained. This specialist worked directly in all aspects of running the day to day business operations. The job involved doing all the accounting for the business in house. Calculating, collecting and paying all federal, state and local taxes were also completed. Bi-weekly payroll and all year-end W-2’s were performed.

What possibilities can employing a trainer experienced at working in the IT, professional services and recreation industries create for your business? This management major’s knowledge of computer systems is mainly in Sage MAS 90 and Sage 200. Besides having an Associate Degree in Business Administration, the individual has education in Sea School, with courses toward a Marine Merchant Officer license and Commercial Towing Assistance endorsement.

For a business solutions provider, a job required providing training to users covering the following modules: Sales Order, Accounts Receivable, Accounts Payable, Inventory Management, Purchase Order and Bill of Material. Support was given on site or by phone to new or established accounts. Additional tasks were defining and setting up system security, based on business needs, as well as Starship guides for UPS, FedEx, and USPS. Training was conducted for employees, administrators, and code export files for MAS 90. Part of the job was maintaining on-going log of customers’ needs for improving or changing actual processes.

Another job involved offering data processing consulting services to international and local companies. Key concerns were identifying customers’ needs for new information systems, office personnel reorganization, while also establishing accounting/ data entry procedures and training personnel in new assigned areas. The individual served as the customers’ project manager in the implementation of new information systems, as well as the achievement of schedules and budget goals.

How can your organization gain an advantage with the help of an IT helpdesk specialist who is skilled in Epicor with background working in manufacturing, technology and retail industries? Technical competencies involve Epicor, Brightree, DocuSign, Active Directory and Avaya System. Educational attainment includes B.A. in Business Administration/Marketing Management.

Main functions of this IT helpdesk specialist included creating and managing user accounts/security through Active Directory. Creating and assigning company Brivo key FOBs for building entry, as well as managing security were all part of the duties competently performed on an ongoing basis. This individual created and managed user accounts/security for all company software, including Epicor, Office 365 Online, Brightree, DocuSign, Ricoh Printers and Avaya desk phone system. The job involved imaging, repairing and setting up the company IT equipment for all employees, shipping as well as tracking laptops to external staff. Other tasks involved moving the equipment and rewiring desk phones for cube moves.

Skills brought to the table consisted of training new hires on their desk phones and other technologies with 30-minute training sessions, in addition to creating training materials and documents for new hire technology onboarding. Fast and friendly IT support was provided to everyone who needed it (usually with some humor, smiles and laughs, too).

Could the future success of your organization be helped by this business analyst/QA engineer/training consultant with work experience in information services provider? Technological know-how is composed of NetSuite, Visual Studio, GoTo Training, GoTo Meeting, GoTo Webinar, Smartsheet, JIRA, Balsimiq and Axosoft.

Contributed to the organization’s success by analyzing business requirements through user acceptance, client interviews, training analysis, product analysis, and security analysis. As a business analyst/QA engineer in an information services company, has drafted and maintained requirements into simple to read Business and Functional requirement documents, as well as easy to use wireframes. This specialist has worked as a liaison between product and development team to ensure a mutual understanding of the process and product throughout the development cycle. Additional responsibilities were creating and maintaining test plans and use cases, as well as conducting testing, including functional, regression, user acceptance, integration and performance.

Supported organizational goals and objectives by conducting in-office live trainings, as well as GoToWebinar Training for executive/admin staff as well as basic users. Serving as a corporate trainer/account manager, did 40% travel to clients sites nationally to conduct training for executive/admin staff as well as basic users. Some of the duties were evaluating releases and working with documentation team to maintain all training materials, as well as utilizing SmartSheet to communicate between onboarding team and client to ensure that training and implementation were in sync.

What can a financial process consultant/implementer-trainer/product lead with specialization in Peachtree/Sage 50, as well as work background in technology, business services and construction industries bring to your organization? Technical specializations involve Peachtree/Sage 50, AOD Software and Cerner. Educational attainment includes Associate of Arts in Business Administration.

Dealing with areas such as working with over 100 new clients and helping the existing clients who are migrating to the billing suite were part of this individual’s work experience. Duties covered pioneering the billing consulting area and recovering nearly $1M in lost billing revenue in less than 4 months for one client. Tasks included consulting as well as redesigning best practices for various clients in billing and reimbursement areas. This individual also served as the product leader for admissions, census and enterprise billing. Key roles covered reviewing and guiding the features/ functions of software, in addition to developing presenting both online and live presentations in various topics. The job covered acting as liaison with other areas of the organization including sales/ marketing for demos as well as handling the development of RFPs and other materials.

For another job, responsibilities consisted of managing financial transactions utilizing Peachtree/Sage 50 Accounting software, calculating information necessary to produce financial statements and recording all monthly general ledger transactions. Assistance was provided in auditing related projects and procedures. Management reports and financial summaries were prepared using Microsoft Office. Functions involved creating invoices and tracking overdue accounts. This individual maintained medical records authorization requests and managed subpoenas as mandated by the federal regulations. Support was provided for the billing department as needed.