Below are the 9 Customer Service Representatives with various industry & systems experience.  The Thor Group® provides customer service representatives with your industry and SCM systems experience on a contracting or direct hire basis.

What can a customer service representative with work background in software, retail and IT services industries, as well as specializations in SAP SCM, SAP Hybris and SAP ECC bring to your organization? Technical specializations involve SAP SCM, SAP Hybris and SAP ECC. Educational background includes Associates of Applied Science in Computer Information Systems (high honors) and Bachelor of Science in Computer Information Systems (high honors).

Working with areas such as managing client services and customer service was one of the skills brought to the table by this customer service representative, as well as Enterprise Order Management Customer/Client Sales Orders, Purchase Orders, RMA’s, Salesforce/SAP integration, Sales Orders, OTC (C Order to Cash), Supply Chain, Invoice, debit/credit, eCommerce SAP Hybris and Order Processing. Client/customer system and software functional related issues with system orders, quotes, quality, delivery, material against its PO, system errors, system credit memos, pricing, products, scheduling and customer returns was efficiently managed. Enterprise order management customer/client sales orders, purchase orders, RMAs, Salesforce/SAP integration, sales orders, O-T-C (order to cash), supply chain, invoice, debit/credit, eCommerce SAP Hybris and Order Processing were carried out. This individual was responsible for tools such as SAP ERP, WMS, SCM, CRM, Digital, Cloud SaaS applications, Social Media, eCommerce B2B/B2C, Ariba Procurement and BI Business Intelligence.

Part of the responsibilities in another job consisted of managing the client/customer system and software functional related issues with system orders, quotes, quality, delivery, material against its PO, system errors, system credit memos, pricing, products, scheduling and customer returns. Performing client/customer functional system analysis in SAP/ECC ecosystem as required & requested was one of the tasks.

Would hiring a customer service representative with experience working in aerospace/defense and automotive industries help meet the needs of your organization? Educational attainment is composed of AAS Criminal Justice. Professional certifications involve A+ Certification. Technical skills include JD Edwards SCM and SAP.

Acting as a customer service representative, knowledgeable of entering receipts in JD Edwards and IRIS SAP. This specialist procured materials from suppliers at the lowest cost consistent with considerations of quality, reliability of source and urgency of need. Also, studied market trends, interviewed vendors and recommended sources of supply. Some of the tasks were analyzing quotations received, selecting or recommending suppliers and schedule deliveries, as well as supervising preparation of orders and following up to expedite delivery and shipment. Also, developed and maintained necessary records and reports. Moreover, entered and processed requisitions to purchase orders using JD Edwards ERP system.

While working for an aerospace and defense company, placed and expedited purchase orders and allocated product. In addition, evaluated requests from the 3 Vendors Organization and provided the best possible solutions while still working to meet established inventory, margin and service level targets. Furthermore, pulled reports to meet the SAP/MRP shortages for the customer to be aware of parts to be reordered.

Would hiring a customer service rep with experience working in business services and nonprofit industries help meet the needs of your organization? Technical skills include Lawson SCM, Millennium and Last Word Charting.

Acting as a customer service rep. for supply chain in a university hospital, ordered all disposable med/surg. products according to what the replenishment report stated and made the necessary adjustments. Some of the tasks were adding, deleting products, out of stocks, backorders, and sub stock products in Millennium System, as well as ensuring that the stock status, low usage, usage, order points, reorder points, and verification reports are completed daily. Also, reviewed, separated, and filed all direct purchase orders, as well as functioned as a customer service liaison to all outpatient bulk order departments. In addition, executed match-audit reports daily, and took action to correct, as well as phoned in orders to vendors who could not receive EDI or fax orders.

While working for a business services company as a customer service rep., ordered all disposable medical/surgical products according to what the replenishment report stated and made the necessary adjustments. Moreover, was responsible for adding, deleting products, out of stocks, backorders, and sub stock products in Lawson System. Furthermore, ensured that the stock status, low usage, usage, order points, reorder points, and verification reports are completed daily. This individual called buyers to place specialty product orders using multi-line phone system.

Would hiring a customer service director/specialist with experience working in automotive and manufacturing industries help meet the needs of your organization? Educational attainment is composed of Associate of Arts in Business Administration and Bachelor of Arts in Travel and Tourism Management. This professional is knowledgeable in JDA/AS/400 and always looking for ways to improve the program/procedures to increase productivity and efficiency.

Acting as a customer service director, this individual was in charge of setting up new national fleet customers into AS400/JDA. Some of the tasks were doing SOX checks for Royalty, proving changes within tables and CIM-account set ups for active accounts, as well as supplying warranty reports to upper management, external and internal auditors including staff accountants. This professional requested changes for the maintenance of the Product and Override Tables for Royalty, as well as researched / resolved complaints for over payment of Royalty and requested Royalty adjustments.

While working as a customer service specialist, responsible for handling inbound and outbound phone calls. Other duties were creating and emailing customer invoices and/or processing credit card payments via phone. Moreover, set up new customer information in the system and emailed information to the contact person. Furthermore, troubleshot individual’s issues based on phone call conversations.

Could the future success of your organization be helped by this customer service representative who worked in technology, manufacturing and electronics industries, as well as proficient in SAP SCM, SAP Ariba, Oracle and ADP? Technical competencies involve SAP SCM, SAP Ariba, Oracle, ADP and Salesforce. Core competencies include coordinating project, procurement, benefit coordination; managing purchasing, vendor and inventory control; administrative; client services, production support; customer service; purchase orders; and accounting/bookkeeping.

One of the important contributions of this customer service representative included managing SAP data processing/entry. Tasks covered talking with customers by phone, processing their purchase orders and entering purchase information into Oracle. All database information was updated in Excel. Working in inbound chat queue and updating customer data were skills brought to the table. Aside from collecting and verifying customer information via web or online forms, working closely with the engineering team was done to ensure complete accuracy on customer’s products and orders. Positive customer relations were fostered and developed by providing courteous, prompt and proactive customer service. Customers were contacted to verify the information on their purchase orders if appropriate.

Key roles involved providing customers with assistance and information on part numbers, order status, troubleshooting their purchase orders, along with providing follow up’s and responding to customer issues, inquiries, emails and correspondence. Coordinating with other departments the expediting or resolution of customer orders, issues and concerns was one of the duties. Determinations were made accepting returns and credits on returns were granted. Over 60 purchase orders were processed daily, maintaining 100% accuracy.

Would a detail-oriented customer service representative with work experience in oil/gas and staffing industries fit in your organization? Educational attainment is composed of Bachelor of Science in Education. Computer proficiencies involve Epicor SCM, Epicor Prophet 21, SAP, Citrix, Salesforce, Lotus Notes and QuickBooks.

Some job functions included processing requests for customer orders through Epicor 21, as well as answering phone calls from customers regarding their orders. While working in an oil/gas company as a customer service representative, placed orders for customers via telephone and email, as well as communicated with dispatch for issues with deliveries. Part of the job was to work with inventory to correct product availability and customer issues. Additionally, processed customer orders received via Exxon Mobil’s ACE system covering 18 warehouses, as well as used Salesforce to update customer information, capture orders, process new ship to locations, and track order history.

The job entailed being part of the hand tools team for the USA and helping customers in the call center. Acting as a customer service representative in a staffing company, assisted customers via telephone and email with orders. Other duties were helping customers with order and billing issues, as well as working with product specialists to find customers the correct tools. Furthermore, processed RMA and warranty requests, as well as monitored inventory levels for orders and requested product transfers from other warehouses.

Could the future success of your organization be helped by this customer service representative with work experience in manufacturing, technology and real estate industries? Core competencies include serving as lead/supervisor and clerical administrator with organizational skills and ability to manage multiple projects simultaneously. Other skills involve client relationship management, customer service & billing, as well as customer call center training/program development. Software knowledge consists of JD Edwards SCM.

Contributed to the organization’s success by performing Supply Chain Management Order Processing including research, validating orders and pricing information, Data Entry into JD Edwards ERP software, as well as assessing freight costs and arranging shipping. Acting as a customer service representative, responsibilities included product price verification/validation, expediting orders as needed to meet customer requirements, as well as data entry of product orders into ERP software. In addition, set up freight carriers for shipping products throughout the country as well as Canada.

Another job entailed handling Invoice, Packing Lists, Purchase Orders and Invoicing Customers. Part of the job was to provide continuous process improvement ideas and feedback to management regarding system errors and improvement ideas for order tracking and faster fulfillment of orders. This was done by identifying system errors, workflow and filing processes to help reduce number of errors and to meet customer requested due dates.

Could the future success of your organization be helped by this customer service representative with work experience in metals, chemicals and telecommunications industries? Software skills include Lawson SCM, JD Edwards Mainframe, Siebel and PeopleSoft.

Contributed to the organization by performing end-to-end order management in support of internal services centers and external customer service, as well as ensuring proper order entry input into Lawson Portal database system. Acting as a customer service representative in a metal company, responsible for providing daily status on required manufactured materials inventory supply chain, availability and shipping schedules to commit to customer orders requested delivery dates. Part of the job was to process and maintain all account payables, freight billing, and expenses. In addition, assisted staff on administrative duties as needed such as translation of safety memos into English-Spanish- Spanish-English for record files of Safety Department, as well as maintained records for warehouse employees on purchases and safety glasses claims.

Supported organizational goals and objectives by maintaining records on a daily basis and processing orders for chemical suppliers via fax and phone. Serving as a customer service representative, ensured proper order entry input into JD Edward database system, as well as provided updates on customer orders and products availability on a timely manner. Furthermore, performed and supported preventive maintenance on all work orders.

Does an HR customer service professional who is knowledgeable in Lawson HR with experience in specialty hospital, physical therapy clinic and home care pique your interest? Technical knowledge includes Lawson HR and ABRA.

Major responsibilities encompassed deploying and integrating the Human Resource Information Systems including Lawson and ABRA. Leading the HR efforts that resulted in the successful integration of Lawson HRIS and meeting all timelines in accordance with the project plan were also some of the key duties. This HR customer service specialist oversaw the daily operations of human resources, staff development, clinical development and employee health. Deploying an online strategic partner survey designed to provide ongoing feedback from the leaders of the organization regarding HR customer service was also completed.

This individual also deployed an online performance review system that interfaced with the HRIS system as well as other data repositories. Automating all elements of the performance management process and redesigning the organization’s self insured employee health insurance program thereby limiting program cost increases to less than 8% was also accomplished. Other duties involved overseeing the development of organizational strategies that targeted performance deficiencies and developing an integrated care management program that reduced total temporary disability costs by 70% in 3 months