Below are the 6 Software Implementation Consultants & 6 IT Support Analysts with Epicor & other systems experience. The Thor Group® provides Epicor experienced SME's, business analysts, programmers, database administrators, developers, cloud specialists, web experts, social media SME's, Ecommerce consultants and network / systems administrators on a consulting, contracting or direct hire basis.

Could the future success of your organization be helped by this sr. consultant with extensive experience working in business management, telecommunications and food processing industries? Educational attainment is composed of Bachelor of Engineering (BE) in Electronics & Telecommunications as well as Master’s in Business Administration (MBA) in Financials. Technical skills include Epicor Financial Package ERP10. Skills in web technologies involve ASP.NET, MS-SharePoint 2010/2013, Microsoft Cloud services (Windows Azure Platform), HTML, VBScript, JavaScript, jQuery, AJAX, XML related technologies, WCF and O365.

Contributed to the organization’s success by modifying the existing State Fund Uploads to interface with the new Epicor system. This included modifying of web pages (ASP.NET/VB.NET/ASP) and also writing SQL Server Stored procedures/T-SQL scripts to pull data from the individual state fund database and populating the staging tables before migrating the same to the Epicor database. As a sr. consultant, has implemented the GL, AR, AP, AM and Lockbox modules for the company.

Supported organizational goals and objectives by working closely with the PMO and Finance to implement the Epicor ERP package. Serving in a business services company as an IT project manager, role encompassed Technical Project Management that included coordinating/collaborating with server support in procuring and setting up the servers. Also, has worked with Finance and Epicor consultants in understanding the scope, defining the requirements and providing solutions to implement the changes.

Is impacting your organization with a sr. project manager/implementation consultant with work experience in manufacturing, engineering and staffing industries a current business consideration? Educational attainment is composed of BS Management Systems. Technical expertise involves Epicor, DocuShare, HTML, JIRA, Lotus Notes, SharePoint, SQL and TFS.

While employed in a staffing company as a sr. project manager, has contract extended to lead an Upgrade conversion from Epicor 10.1.5 to 10.2 after successful implementation of Epicor ERP cloud-based software systems. The conversion included 4 companies impacting 300 users. This professional has led upgrade project with a team of 9 technical resources and 35 business SMEs providing strong organizational and leadership skills to implement within a 4-month timeline. Also, has created and drove project schedule, communicated plan, facilitated daily meetings, and oversaw work activities with technical team to ensure project stays on-track. Moreover, has proactively collaborated with teams daily monitoring workload, issues and risks to remove roadblocks and resolve quickly to meet tight deadlines.

Part of the job as a sr. project manager was to lead manufacturing program successfully delivering a Java reporting solution following Waterfall Gated methodology, from initiation to implementation, within a $1.0M budget. In addition, has successfully led the implementation of Epicor ERP, CRM, MES and Manifest business units from initiation to post-implementation.

What contributions could an Epicor specialist/implementation consultant who worked in construction and manufacturing industries bring in your organization? Educational attainment is composed of Bachelor of Business Administration in Accounting. Software knowledge involves Epicor Vantage Versions 6.1, 8.0, 8.03, 9.04, 9.05, MS Server 2005, Security and Active Directory.

Challenges like providing customized services related to implementation, configuration, effective use and enhancement of Epicor, Multi-Company and Multi-Plant, Crystal Reports, DMT, SIGNATURE Implementation Methodology, BAQ/BPM, Service Connect, Business Intelligence (BI), T-SQL ODBC Views, and infrastructure for clients were welcomed and successfully completed. As an Epicor specialist, has developed user- friendly Product Configurator models. Also, has extensively used tools and creative logic to maximize PC functionality with configured text, consistent formatting and automation of significant overhead functions. Moreover, has designed and implemented Epicor 9 workflow and advised testing methodology and functionality of upgrades.

Shared expertise by transitioning manufacturing facility from paper to Epicor. Acting as an Epicor ERP project implementation manager, has trained team on conceptual framework and managed project milestones. In addition, has configured Epicor in all functional areas: accounting, purchasing, reporting, sales, engineering, inventory and other operational processes. Furthermore, has created a smart part-naming convention conducive to Vantage functionality as well as defined methods of manufacturing integrated with CAD to collate via MRP job suggestions.

Would it be beneficial for your organization to employ an ERP project manager/implementation consultant with experience working in aerospace/defense and technology industries? Educational attainment is composed of Bachelor of Science in Computer Science and MBA in Management Information Systems. Professional certifications include Smartsheet Certified Professional User certification. Software skills involve Epicor ERP, Y2K and Windows NT.

Serving in an aerospace company as an ERP project manager, was responsible for the implementation of the Epicor 10.x ERP software solution at all of the facilities, a division of the company, throughout the USA. Some of the tasks were completing two successful go-live ERP projects from legacy systems to Epicor 10.x. within 2 years, as well as managing consulting, Epicor Partner companies, and teams to plan and deliver successful project.

As a senior consultant-Epicor in a technology company, has performed Epicor ERP implementations and analyzed business as well as technology issues for client needs. This professional has helped reduced redundant processes and multiple tasks to one source, decreasing overhead and increasing productivity. Acting as a director of information technology in a defense company, has developed and implemented strategic technology plan to drive achievement of business objectives, critical need for partnering with business, exploration of new technology and managing to budget.

Would a detail-oriented Epicor/ implementation consultant with work background in software, entertainment and manufacturing industries fit in your organization? Educational attainment is composed of BS Industrial Engineering. Professional certifications consist of Lean Six Sigma Black Belt Certification and Epicor Certified ERP Software Consultant Certification. Technical experience consist of Epicor 9, Microsoft Dynamics AX ERP and MS Access.

Some accomplishments included consulting and facilitating business implementation of ERP software, particularly in areas of order-to-cash, manufacturing and distribution. As a consultant in a software corporation, has experience in translating customer business requirements into workable business solutions, as well as developed configuration and customization specifications. This professional has facilitated knowledge transfer from pre-sales to implementation to post go-live support phases, as well as provided functional consulting in the setup, configuration, customizations, training and support.

Shared expertise by evaluating and implementing improvements to existing products and processes to reduce costs and maximize efficiency of workflow, assembly methods, workforce utilization and workplace safety. Acting as a plant manager in an entertainment network, has directed and managed the manufacturing of skill cranes and gumball machines, a $10M operation. Furthermore, has established production and quality control objectives in order to ensure continuous and efficient production in appropriate quantity and quality.

How can a senior business /implementation consultant who worked extensively in the software industry help your organization? Educational attainment is composed of BA History and MBA Courses. Professional certifications involve PRISM Certification in Manufacturing Modules. Trainings include Formal Training on Epicor Vantage/V9, specializing in business re-engineering and system implementation utilizing an ISO certified Perform Methodology. Core focus during life cycle projects has been on Requirements Definition, Business Process Analysis/Design (As Is/To Be Modeling), Package Selection, Configuration, Implementation, Modification/Enhancements, Training and Change Management based on a strong manufacturing/materials background.

Working with challenging issues such as serving as a senior business consultant in support of Epicor v9 software (ERP) specializing in business process re-engineering and Epicor 9 software implementation have vetted this specialist’s work experience. Some of the tasks were assisting and/or guiding the client in related implementation tasks and project scheduling utilizing the Signature Methodology. Additionally, has assisted in gap resolution, software training, related documentation customization, as well as acted as client liaison and session facilitator with specialization in the Manufacturing, Planning, Purchasing, Inventory and Supply Chain areas.

With a “can do approach” in the area of software implementation of Hawki, a screw machine/injection molding niche software. Also, has acted as interface between functional users and technical staff to craft business solutions based on Gap Analysis and/or special business needs/considerations.

Does hiring a technical support engineer/IT support analyst who worked in software, professional services and real estate industries match your organization’s requirements? Software skills cover Epicor, MS SQL, MS .NET, and WIN NT 4.0/Win2000/2003 Servers. The individual graduated with Master of Business Administration (Information Systems) and Bachelor of Arts in Business Administration (Finance concentration).

Serving users of Epicor products, this technical support engineer was in charge of troubleshooting/debugging and resolving multi-platform, multi-site software as well as environmental issues in WIN NT 4.0/Win2000/2003 Servers, MS SQL Database Server 7.0/2000 and Microsoft Analysis Server (data warehousing) platforms. Other tasks were installing, configuring and maintaining computer resources supporting WINNT 4.0/Win2000/2003 Servers as well as MS SQL Database Servers 7.0/2000 for use in Technical Support Server Farm. Windows Domain and SQL Server users or grant user security were created. The individual acted as BETA Team Lead for Epicor’s next generation suite of applications, built on Microsoft .NET. Apart from creating SQL Server databases, the job required performing backups, upgrades and restoration of databases.

Assistance was given to customers in installing and implementing software. Debug scripts were written to diagnose issues reported by customers and provide solution to issue. Part of the job was communicating with customer on a daily basis to provide updates on the status of their issue. The job called for interfacing with senior/ executive management across departmental lines to address escalated customer issues and when appropriate, make recommendations for resolution. The individual served as primary escalation point of contact for consultants and supported representatives on Epicor’s data warehousing product.

Is having a software support analyst who has background in software and professional services industries a good move for your organization? Technical background consists of using Epicor Vantage and Open Systems. The individual graduated with B.A. in Accounting, Certificate in Computer Programming, and Income Tax course.

While working for Epicor users, this software support analyst provided telephone support for the Vantage software product; the individual with financial applications at first (GL, AP, AR, Payroll, Order Management, Purchase Management) then later, switched to supporting production applications such as Job Management, Scheduling, ABOM (Advanced Bills Of Materials, Routings), MRP, CRM, Data Collection, Field Service, Quality, Inventory, Shipping/Receiving, Shop Vision and System Management functions. Other concerns were helping users, (primarily engineers, accountants, managers) troubleshooting and resolving problems with the software in all of these areas, as well as continuously testing the software for problem issues and submitting documentation on them as necessary to the quality and programming/development staff for fixes. Also, the job required continuously submitting general information documents into Knowledgebase to share software knowledge that could be used by co-workers and users alike. Additional tasks were handling escalated, more complex issues that required immediate resolution and was instrumental in helping to retain important customers. Training was also given in using Crystal Reports to troubleshoot database problems that arose mostly through data conversions and imports.

In another job, the individual served as phone support representative for a technical service division. Assistance was provided to company financial advisors with dial up problems into a main customer database and with conversion issues, (from old financial software to new).

What opportunities can employing a network support professional with experience in technology and professional services industries give your organization? Computer knowledge covers Epicor Vantage, Epicor Avante, Epicor Manufacturing Software, Microsoft SQL, Microsoft file servers, and Novell file servers. Advantages include over 4 years’ experience as a network support analyst supporting Microsoft and Novell platforms, with proven success in solution providing, systems analysis, pre-sales technical support, implementation and post implementation support. Educational background consists of courses in Data Processing and Local Area Networking.

For users of Epicor software, this network support professional provided support for in-house Servers, Network, Telecom, and Desktop PC’s. Responsibilities included maintaining and supporting the Microsoft and Novell File servers providing systems setup as well as configuration. Support was given to the daily backup, connectivity, network virus software, and print servers, as well as to the Microsoft mail server maintaining and adding users and groups.

While in another position, the individual provided consulting services on Epicor manufacturing software products and networking services. Responsibilities included installation and upgrade of Windows server for customer base on Dell, HP, and IBM servers. Tasks were providing consulting service for Microsoft Server, Microsoft Server components, and network solutions. Other concerns were software installation and upgrades for Epicor manufacturing software and database products. Part of the job was providing on-site consulting for the Avante and Vantage software products running Unidata DB or Progress DB. Additional functions were testing and certifying Epicor Products on new Microsoft operating systems. The professional was also in charge of installation of Epicor Software add-in products (CRM with SQL server, Portal Web pages with IIS).

Can recruiting a technical support analyst who served software, professional services and manufacturing industries have a positive impact on your organization? Knowledge of computer systems include Epicor Vantage, Epicor Vista, SQL, QuickBooks, Goldmine/Maplinx, Visio, LAN ProE, Visual Basic, SQL Server, UNIX, Advantis, Manage2000, AquaControl, and PostalSoft. The individual graduated with B.A. in Psychology (minor in Sociology).

As a technical support analyst for Epicor users, tasks were testing and performing troubleshooting of Vantage/Vista software for manufacturing companies, then determining and resolving end user technical and application issues. The job called for reporting software design, reliability and maintenance problems to appropriate internal resources. Steps of discovery and resolutions were meticulously documented. One accomplishment was successfully learning job specific software package and the basic essentials of running a manufacturing company, in order to best support the clients. Success was the result of developing a rapport with the customers to gain their trust, as well as documenting solutions for reference in future calls. Continuing to complete all of the coursework available internally was done.

Responsibilities in another job involved analyzing files and instructions to pinpoint potential problems, present questions and observations, then suggest methods to counter their effects. Part of the job was communicating with project coordinators and clients regarding issues throughout the project and providing updates to project coordinators concerning project progress. Other tasks were utilizing and modifying programs to manipulate information and create client specified output.

What advantages can hiring a support analyst with work background in software, professional services and real estate industries give your organization? Software experience consists of using Epicor Vantage, Epicor Vista, Epicor CRM, Epicor Financial Management, Foxpro, MS SQL, Crystal Reports, IBM IMAS, and Movex. This professional finished a BSC in Computer Science (minor in Business Information Technology).

Working for Epicor clients, this support analyst was in charge of production, financial and technical areas of various systems. These included Epicor manufacturing products, Vantage, Vista, eScheduling, eBackoffice, and in CRM of eFrontoffice. Diagnosing/investigating problems was done using MS SQL Profiler, MS SQL Query Analyser, ADO explorer, Progress, Crystal Report and product diagnostic utilities. Crystal Reports modifications into A4 format for eBackOffice application were accomplished to suit Australian Operations. Another task was taking care of service pack testing for new releases and patches for eBackOffice.

Main concerns in another job revolved around a technical area of Movex, ERP software. The job required understanding how Movex works in conjunction with RPG programming language, Control Language and AS/400 as the system environment. Tasks also included diagnosing/investigating problem using AS/400, RPG, and Control Language. One duty was conducting Y2K Testing for one of the IBM products namely IMAS.

Does having a technical support analyst experienced in software, manufacturing and professional services industries meet your organization’s requirements? Technical knowledge involves the use of Epicor Vantage Software. Educational background consists of courses in Internal Auditing, Small Business Accounting, as well as seminars in Interpersonal Communications, Stress Management for Women, Managing Multiple Projects, Business Writing for Results, and Thinking Outside the Lines.

While working as technical support analyst for users of Epicor products, duties were providing technical support concerning the production modules within the Vantage software. Aside from troubleshooting customer issues related to the production modules, the individual created Knowledgebase documents concerning software functionality. The job required duplicating and reporting software defects to development.

Another job called for providing technical sales support for regional sales managers and distributors in the mechanical or medical industry. Responsibilities encompassed all facets of customer service including order entry, quoting and expediting. Assistance was also provided to outside sales staff with technical support and customer support. Training was conducted for new employees on customer service, computer systems and company operating procedures. Main concerns included maintaining excellent relationships with outside principals, end-users, and other internal departments. Besides providing back up for receptionist as needed, part of the job was maintaining customer master files in computer.