Below are the 4 Software Implementation Consultants, 4 IT Helpdesk Specialists & 4 IT Application Specialists with Ceridian and other systems experience. The Thor Group® provides Ceridian SME's, HRIS analysts, payroll analysts, integration engineers, project managers, developers & database administrators on a consulting, contracting or direct hire basis.

Does an implementation consultant who is experienced in software, business services and professional services industries, as well as knowledgeable in Ceridian Dayforce and PeopleSoft HRMS pique your interest? Technical knowledge includes Ceridian Dayforce and PeopleSoft HRMS. Educational background includes BA HR Management.

Major responsibilities of this implementation consultant included managing 2 tier international payroll implementations – international payroll setup and Ceridian Dayforce (HCM application), as well as creating the implementation project plan and timeline. Reviewing implementation milestones and scope of services documentation with the client were some of the key roles. Positive experiences brought to the business table involved managing the payroll parallel test process in accordance with the timeline and setting up the company level configuration in Ceridian Dayforce. Assistance was provided with employee level data interface into Dayforce. Troubleshooting and training the client in troubleshooting interface issues, in addition to training the clients in Dayforce functionality were efficiently handled.

The job covered training and supporting clients with Dayforce testing tasks. Tasks consisted of setting up client Dayforce users. Clients were setup and trained on the utilization of Dayforce Document Management (tool utilized to transmit payroll input/output). Functions involved troubleshooting and supporting ICP on HR export file issues, in addition to proactively managing changes in project scope, identifying potential issues and devising contingency plans. Business relationships vital to the success of the projects; client and in-country partner were developed and maintained. Functional processes were evaluated and updated to increase efficiency. Payroll process support was provided during the post implementation client stabilization process.

How can your organization gain an advantage with the help of an implementation consultant with work background in a health system and an operator of healthcare facilities, as well as skilled in Ceridian Workforce Management and Ceridian Payroll? Technical skills cover Ceridian Workforce Management, Ceridian Payroll and HMS. Educational attainment includes BA Information Systems. This individual obtained Certifications in CPP (Certified Payroll Professional) and PA (Certified Payroll Administrator).

While working for a health system, main functions of this implementation consultant were comprised of implementing HMS Payroll and developing crosswalks and scripts to convert the existing data to HMS Payroll/HR. This individual worked with hospital staff to resolve conflicts with employee data after conversion and performed GAP analysis. Performing pre-implementation assessment and developing plans to resolve differences between current procedures and new requirements were some of the duties. Requirements were gathered to understand current business processes.

One of the notable tasks included implementing Lawson Payroll, Human Resources and Benefits in hospitals. Facilitating project team meetings, resolving issues and handling change control requests were part of the functions. Test plans and test cases were developed to enforce quality assurance of Lawson systems. Areas of expertise included software configuration, workforce management and payroll/HR consulting.

Could the future success of your organization be helped by this implementation consultant who worked in pharmaceutical, software and business services industries, as well as proficient in Ceridian Dayforce HCM? Technical competencies involve Ceridian Dayforce HCM, ServiceNow and SuccessFactors. Educational background includes Bachelor of Science Degree. FPC Credentials were obtained. This individual is pursuing Certified Payroll Professional (CPP) credentials.

Important contributions of this implementation consultant included implementing Ceridian Dayforce HCM accounts with focus on multiple modules: Benefits, Payroll, Recruiting, HR, Self-Service/Workflows, ad hoc reporting and document management. This individual was selected as part of a pilot team for mid-market clients to provide a holistic solution for complex HCM projects and consulted on implementations for enterprise retail clients.

While working for Ceridian, an additional role covered implementing new and existing COBRA and benefits billing services accounts. The renewal process was managed for 100+ clients during the WageWorks transition. Skills brought to the table consisted of streamlining and improving the implementation department’s standard operating procedures. Assistance was provided in the development of client communication templates for the entire implementation department. The job covered implementing and auditing more than 400 client accounts for the insurance partnership. System configuration changes were managed in Ceridian Dayforce for routine and one-off projects (major acquisitions, separations, addition of legal entities, year-end, open-enrolment, PPACA, clocks). An additional role involved successfully working with payroll resolve major tax issues that allowed payroll to recover $1.5M in funds. Modifying/creating vendor export files and custom topics for ad hoc reports (SQL, XML) were completed.

What can an HRIS implementation consultant with work background in software, business services and retail industries, as well as specialization in Ceridian Source 100 and PeopleSoft bring to your organization? Technical specializations involve Ceridian Source 100, PeopleSoft, SAP, ADP and Lawson. Educational attainment includes BSBA Accounting.

Working with areas such as providing implementation and post live services using UltiPro, ADP, Ceridian, PeopleSoft, Lawson and SAP were some of the responsibilities of this HRIS implementation consultant.

The job consisted of implementing projects and maintaining compliance. Duties consisted of business analysis, summary of business rule requirements, system configuration, data mapping, parallel testing, live processing, training and support transition. Certain projects were handled using senior level project management expertise, while others required specific product knowledge, data mapping, testing, analytical and design skills. A number of large clients were implemented on the UltiPro Enterprise application which supported clients over 1000 lives in addition to Ultimate Software’s web-based application, UltiPro Workplace, for clients with 200-999 lives. Skills brought to the table involved migrating the Legacy payroll system to ADP PC Payroll and working with the client and project teams to facilitate and actively participate in system development life cycle. An additional task involved partnering with third party vendors to develop benefit processes, procedures, and interface to support ongoing benefit administration. Consulting with senior-level client personnel was done to develop business implementation strategies, formulate projects plans, and address specific issues that arose during implementation and post production support. The ADP Enterprise V.3 human resources and AutoLink Payroll implementation were managed for 5000 employees and multiple autonomous locations across the western United States.

What can a helpdesk support with work background in business services, IT services and legal services industries, as well as specialization in Ceridian Timekeeping bring to your organization? Technical specializations involve Ceridian Timekeeping and Crystal Reports. Educational attainment includes Certification in Dell Hardware Maintenance.

Working with areas such as registering and creating ID files directly off Domino Server Admin and providing password resets full admin support were some of the responsibilities of this helpdesk support. Aside from supporting end-users, troubleshooting all aspects of XP OS was carried out using XP remote desktop and SCCM remote solutions. Software issues were resolved, providing exceptional customer service and documenting issues in Unified Service Desk Ticketing System. This individual diagnosed hardware/software related issues on desktops, laptops and blackberry’s, troubleshot remote VPN and wireless issues, and resolved/escalated issues if needed.

The job covered supporting end-users, troubleshooting all aspects of XP OS, Office 2003 and 2007 as well as 300 other law firm applications Docs Open, Mac Pac Word Templates, Elite, Ceridian Timekeeping and E-Room. Other functions involved resolving hardware and software issues, providing exceptional customer service and documenting issues in Magic Ticket Reporting Database. Tasks consisted of diagnosing hardware/software related issues on desktop and laptops, in addition to troubleshooting and configuring Blackberry’s. Troubleshooting printers, network connectivity issues and remote VPN home access WI FI connection issues to MyOffice portal was completed. First level support was provided to public end-users diagnosing and resolving problems repairs of desktops and laptops. Supporting end-users remotely and troubleshooting all aspects of XP OS were managed.

Could your organization use a helpdesk team lead who is experienced in environment services, publishing and technology industries, as well as proficient in Ceridian? Technical proficiencies cover Ceridian, AS/400, Lotus Notes and Adobe. Educational background includes BA in Geography, Minor in Urban Planning. This individual obtained Certifications in MCP and HDI Support.

Some impact contributions of this helpdesk team lead included providing network and application support for over 5,000 users throughout North America, Puerto Rico and Bahamas, as well as accepting escalations for advanced troubleshooting or dispatch to appropriate departments. This specialist watched for and reported on trends coming into the support center. Feedback and training were provided for fellow employees. Key roles covered providing initial setup and support for Cisco VoIP phones and Kronos clock setups, in addition to working with the director of IT with hiring and to implement policies to improve the overall quality of the IT support center.

System upgrades and updates were performed on enterprise applications such as Ceridian, Kronos and Trux as well as numerous other company-wide applications. Setting up and maintaining the development, test and production environments for enterprise applications were part of the job, including providing tier IV troubleshooting and support. Functional specification documentation and internal system documentations were created. Network-wide support was provided for PC and Macintosh systems. Server backup and monitoring for regional servers were performed on the network utilizing remote access, Veritas and Microsoft backup applications. Other roles covered supporting various technical groups to design, rollout and support geographic information system (GIS) services for the utility mapping and in-car navigation industries.

Would a tier 2 IT support with familiarity in logistics, supply chain and banking industries, as well as skilled in Ceridian Dayforce help your organization achieve greater success? Technical specializations cover Ceridian Dayforce. Educational attainment includes Associates of Liberal Science and Bachelor’s in Cloud and Systems Administration (ongoing). This individual obtained Certifications in A+, Network+, Security+ and Project+.

Making a positive difference with maintaining, troubleshooting and fixing any problems at HQ and remote offices were some of the key focuses of this tier 2 IT support specialist. Responsibilities covered training employees and explaining any new policy or system implementation that was being placed before it’s executed. IT procedures were implemented and changed to maintain HIPAA compliance. This individual collaborated and served as liaison with outside vendors/companies to complete project work needed to be done for the company. Experience in setting a new branch office and adding it to the company VPN network was applied. Knowledge on how to use VMware Sphere Client was also used to manage virtual servers, drives and SCSI drives.

Notable skills used on a regular basis included maintaining, troubleshooting and fixing any phone problems at the corporate headquarters, call center and remote offices. The job covered coordinating with HR department to help users with Ceridian Dayforce cloud base clock issues which was also access through the Okta portal. Other contributions included researching and finding alternative digital faxing solution that saved the company $42K per year, as well as teaching new warehouse inventory department how to effectively utilize a combination of Excel, barcode, and wireless scanners to increase productivity by 40%.

Could your organization use a helpdesk analyst who is experienced in construction, oil and energy industries, as well as proficient in Ceridian Dayforce HCM, Oracle and MS Dynamics CRM? Technical proficiencies cover Ceridian Dayforce HCM and Oracle. Educational attainment includes Associate of Arts in Computer Science.

Primary tasks of this helpdesk analyst included using the IncidentMonitor to track user issues received via phone, voicemail and email (averaging more than 30 tickets per day) and supporting operating systems. Supporting software such as Citrix Receiver, Symantec Endpoint Encryption and Outlook plugins: WebEx Productivity Tools, ShareFile and Microsoft Dynamics CRM was also handled. Key roles covered encrypting, decrypting and unlocking hard drives protected by Symantec Endpoint Encryption. Users were walked through setting up Microsoft Azure multi-factor authentication for Outlook and email apps on mobile devices. Passwords for Oracle 10.7 and Oracle 11i accounts were reset and the Citrix Director was used to re-profile and restart Citrix sessions. This individual administered single sign-on accounts for Ceridian Dayforce HCM.

AD was used to reset domain passwords, unlock and extend domain accounts, add users to security groups and update contact information. Key roles covered processing new user account tickets using AD and EAC creating user name, setting home folder and determining Office 365 license. Account modification tickets were processed, initiating the process of modifying and creating non-AD user accounts by creating tasks for the correct groups and adding the correct security group to AD accounts. Termination tickets were processed; AD accounts were disabled; security groups were deleted; email address was hid with EAC and off tasks were kicked to have all user accounts deactivated.

Could your organization use an applications analyst who is experienced in software, financial services and education industries, as well as proficient in Ceridian Dayforce Mobile Application? Technical proficiencies cover Ceridian Dayforce Mobile Application, Crystal Reports, SharePoint, Visio, Visual Studio and SQL. Educational attainment includes Associates of Applied Science in Architectural Technology.

Primary tasks of this application analyst included supporting the Ceridian Dayforce HR/Payroll application tasks, applying analytical and problem-solving skills, as well as reviewing, analyzing, reproducing and documenting reported software anomalies. Remote sessions were scheduled with clients to review and correct issues. SQL scripts were written to review and diagnose data issues. Creating graphical process documents to illustrate diagnostic and corrective procedures and performing user acceptance testing of the Ceridian Dayforce Mobile application for Android and iOS devices were also handled.

Travelling extensively was done to install HR/Payroll Software and Crystal Reports on servers and workstations at customer locations nationwide for a suite of payroll and HRIS products. Application and database level security were configured. Key roles consisted of training customers on the proper methodologies of securing the application and database to ensure protection for confidential payroll and employee information, along with assisting customers in the development of reports designed to present the proper data, without comprising secure data. This individual was a member of a 10-person team that redesigned all installation procedures and increased customer satisfaction ratings dramatically while simultaneously reducing install time by 50%. Other proficiencies included administering, developing, supporting and enriching applications and processes to streamline operations and data collection with proven ability to identify inefficient processes and develop business-benefitting solutions.

What can an application support analyst with work background in software, IT services and marketing industries, as well as specialization in Ceridian and Oracle bring to your organization? Technical specializations involve Ceridian, Oracle, SQL Server and SSIS. Educational background includes Computer Information Systems and Bachelor of Science in Management.

Working with areas such as providing Ceridian Dayforce (Human Capital Management System) application support and collaborating with client administration, development, QA and services team were some of the skills brought to the table by this application support analyst. Strong technical, SQL and problem-solving skills were combined to resolve and close tickets.

Responsibilities consisted of providing application support (specialized insurance applications, AS/400, ticketing system) and assisting users with technical issues. Duties covered documenting processes and issues for knowledgebase and working with vendors to solve application issues. First level support was provided for applications and systems. Troubleshooting steps and information were conveyed to customers via phone and email. Customer relationships were built through appropriate communication. Escalating customer request when next level support was necessary and documenting issues and request in an issue tracking system were some of the tasks. This individual was contracted to work as an analyst and Subject Matter Expert (SME) of government applications. Access and Excel were used to track, analyze and report various trends in the data. An application was created using Access for users to input data and view information. Areas of expertise included database management systems involving data access, root cause analysis, data migration, data integrity, performance tuning and data recovery.

Could the future success of your organization be helped by this IT applications specialist who worked in software, entertainment and pharmaceutical industries? Technical competencies involve Ceridian Dayforce HCM, Oracle, Epic, Kronos and SQL. Educational attainment includes Bachelor of Science in Computer Science.

While working for Ceridian, one of the important contributions of this IT applications specialist covered delivering exceptional B2B cloud base application (Ceridian Dayforce HCM) support to clients. This included using strong analytical and problem-solving skills to efficiently resolve incidents while maintaining the highest level of client satisfaction. Supporting multi modules of Ceridian Dayforce HCM application, including but not limited to payroll, Time & Attendance, HR, Recruiting, Workflow and Reporting; managing user account; and configuring organization structure were some of the tasks. Microsoft SQL was utilized to view, update and maintain customer databases. Tasks consisted of managing a wide variety of operational projects, in addition to monitoring and maintaining client production environments, technical programming and scripting tasks.

Key roles involved working directly with client administrators and collaborating with other internal teams to champion client priorities and drive incidents to closure. Strong technical and functional problem-solving skills were combined with a keen business sense to deliver top notch, client-focused support. Skills brought to the table included troubleshooting and resolving highly complex techno-functional problems in clients test environment and recommending or implementing solutions. An important part was played in the improvement of the application by reproducing and meticulously documenting software defects.

Does an IT applications specialist who is experienced in computer software and technology services industries, as well as knowledgeable in Ceridian HCM and Oracle pique your interest? Technical knowledge involves Ceridian HCM, Oracle, JavaScript, HTML, SQL, Java, C++, C and C#. Educational attainment includes Bachelor of Science in Computer Information Systems.

Major responsibilities of this IT applications specialist while working for Ceridian included working with management team to identify team members that needed assistance with scripting, aged issues or escalated issues and then providing adequate coaching to push them towards resolution. Assistance was provided with the onboarding of new hires by conducting technical interviews for oncoming application analysts/application specialists. Training programs were created for team members to provide them new skillsets to assist with their day-to-day issues.

The job covered assisting the overall experience across client base through product usability ideas, supporting process optimization and identifying tool enhancements or additions to improve customer service and ticket productivity. This individual consistently contributed to the support knowledgebase, reviewed article submissions and wrote/edited content to enhance team productiveness. Key roles covered leveraging strong analytical and problem-solving skills to efficiently resolve requests, in addition to providing clients with rapid response and resolution to complex incidents. Functions consisted of reproducing and meticulously documenting software defects and making recommendations for product enhancements. The highest level of client satisfaction was maintained by providing proactive support and consistently exceeding client expectations. The root cause for most data and system errors was identified.