Below are the 4 IT Helpdesk Specialists, 4 IT Support Engineers & 4 IT Systems Administrators with Zoho CRM & other systems experience. The Thor Group® provides systems analysts, developers, software engineers, integration developers, systems analysts & Zoho CRM implementation specialists on a consulting, contracting or direct hire basis.

Does hiring an IT helpdesk specialist who worked in education, business services and construction industries match your organization’s requirements? Software knowledge covers Zoho CRM and Zoho Help Desk , as well as Cibercut, QuickTime, iMovie, Prosite and Cisco. The individual graduated with Biochemistry major.

This IT helpdesk specialist was in charge of reimaging of staff and faculty machines on campus (Windows and Mac). Support and virus removal for student machines were given. Diagnoses and repair were carried out on campus printers, as well as on campus internet access points. The job called for managing and responding to tickets within system “Track IT”. Part of the job was resetting login credentials of student, faculty and staff accounts, along with doing malware removal from student and faculty machines.

Duties in another job included providing technical support for health insurance brokers and consumers using cloud based software to enroll clients or themselves in medical and ancillary products. Tasks were troubleshooting error messages, providing walkthroughs, answering site usage questions, and escalating critical errors while tracking and documenting work in helpdesk software “Zoho”. The job also required creating and editing training videos for software used by brokers, administrators and other technical support representatives.

Is having an IT helpdesk specialist from a medical group a good move for your organization? Technical skills consist of Zoho CRM, Linux, Wireshark, Symantec Ghost. Aside from graduating with Associate of Applied Science (Computer Network Operations), the specialist obtained Certificate/Computer Network Security and Certificate/Network Monitoring and Management.

In a medical group, this IT helpdesk specialist provided first class customer service to all employees and patients. A new image system was created for use on multiple computer models and tested for usability. Part of the job was using helpdesk ticket system to open tickets for customers.

Other tasks were answering the helpdesk phone line and troubleshooted problems, as well as connecting remotely into computers to solve issues with staff computers and printers. Key concerns also included imaging computers with the OMG standard image, adding software to computers as necessary, and updating computer software.

What opportunities can employing an IT helpdesk specialist with background in financial services, business services and communications industries give your organization? Technical experience involves the use of Zoho CRM, Zoho Assist, Salesforce CRM and SinglePoint. Educational background includes Associate of Applied Science (Computer Network Systems) as well as Bachelor of Science in Data Communications Systems Technology..

In an accounting firm, this IT helpdesk specialist managed and led the technical support helpdesk. On site and remote support were provided to 4 offices in WA, OR, CA for 100+users. Another task was implementing migration from HP ProBook laptops to Dell Precision laptops for 100+ users. Assistance was given to customers with troubleshooting equipment issues via phone and remote assistance was provided using Zoho Assist. Part of the job was documenting technical support tickets via Zendesk.

Responsibilities in another job involved managing and leading the technical support helpdesk. Assistance was given to customers with troubleshooting equipment issues via phone and WebEx. Technical support tickets were documented via Desk.com. The individual logged and tracked inventory in the Salesforce CRM, as well as oversaw the migration to Desk.com as the helpdesk ticket management system. Additional tasks were implementing Ring Central as the VoIP provider for SinglePoint and completing setup and installation of software/ hardware. Assistance was also provided in building the technical support pages for the web site. The job required documenting troubleshooting procedures for placement on the FAQs and self-help links on the web site. The professional was responsible for testing and implementing new third-party devices for use with SinglePoint wireless routers..

Can recruiting an IT helpdesk specialist who served IT, retail and pharmaceutical industries have a positive impact on your organization? Computer knowledge covers using Zoho CRM and Zoho Meeting, as well as Epic, SQL, Remedy, Track-IT!, ServiceNow, HEAT, ACD Screen-pop and Accounting Packages. The professional finished a course in Computer Science.

For a technical services provider, this IT helpdesk specialist provided support for over 10,000 users worldwide (100% phone support). Network support given included software installs and upgrades. Other tasks were providing remote PC support for hardware, software and networking using TeamViewer 5, as well as providing system ID’s and passwords for programs and Active Directory including new hires & terminations. Support for VPN/ SharePoint remote user connectivity problems was also offered. Other tasks were analyzing and resolving BPOS/ Microsoft Online Services/ Compass/ Java/ E-mail issues.

Key concerns in another job involved providing remote PC support for hardware, software and networking using SMS, DameWare, UltraVNC, and others. Remote troubleshooting of PC applications was done. Support was provided to FTD POS systems, as well as for internal and external user connectivity problems. The job called for analyzing and resolving printer connectivity issues. HEAT ticketing software was used.

Can employing a senior technical/IT support engineer with experience in IT and business services industries have a positive impact on your organization? Knowledge of computer systems includes Zoho CRM, Salesforce CRM and Oracle, as well as Microsoft SQL, Visual Studio, Perl language and XML.

For a technical services provider, this senior technical support engineer was responsible for providing both technical and application support to workers comp software products. Other tasks were maintaining user accounts for all internal users and all clients via Active Directory, along with troubleshooting and resolving Citrix related issues and other connectivity or network outage issues. The job called for providing accurate problem descriptions and assigning client issues via Salesforce CRM software, as well as researching, testing, and escalating issues as needed by fully gathering all necessary support documentation to identify potential defects or bugs. Additional functions were creating and modifying complex SQL query statements utilizing temp tables, joining multiple tables, and updating data via Microsoft SQL. Assistance was given in troubleshooting EDI (Electronic Data Interfaces) and Microsoft Biztalk errors. Proficiency was maintained in different EDI formats such as Microsoft Biztalk, ANSI X12, 837/824, proprietary SA Standard XML, or flat file.

Tasks in another job involved providing both technical and application support to all JustEnough/Mi9 Retail’s various demand management software modules such as Merchandise Financial Planning, Assortment Planning, Replenishment/Allocation, Inventory Planning, Demand Forecasting, as well as Price & Promotions planning. The job required logging, providing accurate problem descriptions, and assigning client issues via Zoho CRM and Salesforce software.

What advantages can recruiting an IT support engineer with background in IT, recreation and retail industries offer your organization? Technical skills involve using Zoho CRM, QuickBooks Enterprise and Adobe, as well as Hyper-V RemoteFX, ACT, Oracle, MySQL & SQL Database Administrator.

While serving the retail industry, this IT Support Engineer was in charge of providing network design, PCI compliance, along with maintaining POS application connectivity, data backup and recovery. Additional tasks were maintaining and updating hardware firmware and driver software. Part of the job was monitoring all production environments, servers, network devices, SAN, applications and responding proactively to all fault and performance events and alerts.

Duties in another job involved installing, configuring, testing, maintaining, monitoring and troubleshooting networks, servers, workstations, other devices and applications. The individual performed analysis, diagnosis and resolution of complex hardware and software problems and implemented corrective solutions. Other duties were monitoring the performance of desktop infrastructure, antivirus remediation, conducting research on and making recommendations for supporting hardware and software products aside from improving efficiency. Instances of hardware failure, repair, installation and removal were analyzed. The job called for developing technical documentation for technology teams and service center staff.

Can having an IT systems administrator with background in business services, food and retail industries have a positive impact on your organization? This high school graduate’s technical knowledge covers the use of Zoho CRM, Zoho Forms and Zoho SalesIQ, as well as Salesforce, PHP, Python, Flask, Pandas, Apache, Joomla, Magento, Cpanel, MySQL, HTML, CSS, and JavaScript.

This IT systems administrator focused on Python web application development. Key concerns were updating WordPress, Joomla, and Magento websites with PHP and plugin updates. Part of the job was building custom apps that allowed for data transfer and manipulation of Zoho CRM software. Main functions were handling website migrations from Hostgator to Aws and Nexcess, as well as Front end Development of WordPress websites. Other tasks were upgrading websites from Joomla to WordPress, integration of Zoho Forms into websites, and integration of Zoho SalesIQ and analytics tracking software for websites.

While in another job, duties involved network troubleshooting of data jacks, as well as hardware troubleshooting of internal computer and register systems. Software application troubleshooting of Retalix was also carried out.

Is hiring an IT support engineer experienced in telecommunications, IT and business services industries a good move for your organization? Computer experience covers using Zoho CRM, HTML and VB Script, as well as Visio, Deskpro V4 (Ticket Software), Nessus, Backtrack and MediaWiki. Educational background includes Bachelor of Science in Network and Communications Management, as well as Master of Business Administration in Security Management.

This IT support engineer directly supported and facilitated multiple facets of operation within a lab environment, as well as worked directly with individuals both physically and remotely to resolve technical issues. Other tasks were developing and maintaining a detailed knowledge base for team use. Physical and virtual machines were maintained within a lab environment. The job required collaborating with other teams within the lab to coordinate complex tasks effectively, as well as contributing to current standing policy and standard operating procedure. Additional functions were managing multiple account types for both local/remote users, deploying pc/ laptop devices to new users, and directly working with developers in quality assurance testing developing software.

Part of another job was working directly with educational professionals to resolve technical issues. The professional independently coordinated with outside vendors for purchases and other support needs.

What opportunities can hiring an IT systems administrator who worked in IT, food and printing industries give your organization? Systems knowledge covers Zoho CRM, Zoho Projects, Salesforce and QuickBooks, as well as SharePoint, Google Ads, Google Analytics, Ticketing Systems, and Assets Management Systems. The individual finished Associate in Management Information Systems, Associate in Technician in Software Programming, and Associate in Technician in Maintenance & Repair of Computer Equipment.

Working for an IT services provider, this IT systems administrator worked on trouble tickets from ticketing system, and managed the helpdesk email queue to solve issues for clients via desk side visits, through remote desktop, inbound/ outbound calls, and emails providing PC, smartphones, tablets, applications, printers, and peripheral devices support. Tasks involved diagnosing, analyzing, researching and resolving moderately complex computer problems while minimizing the impact of service interruptions for clients. The job called for installing, troubleshooting, and managing Microsoft Office 2010/2013/2016/2019, Windows XP/7/8/10, iOS, Android, applications, and network. Support was given in maintaining the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Server and other applications. Part of the job was providing maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues as well as developing new system designs for clients.

The job entailed developing marketing strategies in English and Spanish, successfully targeting the client’s needs and budget in different digital platforms, along with through traditional media. The individual kept track of vital information and progress on Zoho CRM, Zoho Projects, and Microsoft Office Suite.

What advantages can having an IT system administrator who has experience in business services, engineering and IT industries give your organization? Computer background involves using Zoho CRM, Zoho ERP, Deltek Costpoint, Synety. Salesforce, Wireless (LAN & WAN) technologies, MS SharePoint and virtualized VMWare. Educational background includes B.S.in Information Systems. The professional is Cisco Certified Network Associate (CCNA) and is pursuing Certified Network Professional status.

Responsibilities of this IT system administrator involved using Zoho ERP to provide an integrated view of core business processes. Strengths shown included good knowledge on Cisco unified communications platforms, working knowledge of IP telephony, VoIP and video using SIP, MGCP, Mitel IP phone, 5330, 5340, and 5360 BGP. Solid knowledge/understanding in designing GPRS/Packet Core Network or Synety cloud called communicator was also displayed. Calling contacts from inside the CRM ensured data consistency. More accurate calling also matched all inbound and outbound called numbers to the recipient destination, which increased pickup rate. Part of the job was configuring Windows Servers 2010/2012 and 2014r/2016r using SharePoint. Tracking and documenting (in the CRM) Zoho and Synety was also done for the disposition of potential patients from initial call, hand-off to facility, up to and including admission.

Another job called for configuring and maintenance of various O/S, using Deltek Costpoint in understanding of DHCP, DNS, TCP/IP, SNMP, OSI Model, and VOIP. Other tasks were managing and maintaining data quality associated with all risk management tracking and reporting within Citrix Servers. Part of the job was providing operational monitoring, support, troubleshooting and maintenance for corporate and customer network infrastructure with Cisco layers two and three switches 2960, 3860, 3560, routers 2901, 2821, and 3800.

Does having an IT systems administrator with experience in business services and IT industries have a positive impact on your organization? Computer knowledge covers using Zoho CRM, Salesforce and Oracle, as well as Aspect, Enghouse Interactive, CallMiner, Windows, Exchange and Citrix. In addition to graduating with Associate of Arts, the professional also obtained A+ Certification, Project+ Certification, and Network+ Certification.

This IT system administrator was responsible for providing case management, application configuration updates, platform maintenance and user assistance for Aspect, Oracle, Enghouse Interactive and CallMiner. The job required providing timely and accurate responses for incident handling, incident response, and escalation management in daily operational environment. Responsibilities were also for taking & logging incoming calls, as well as providing efficient customer support for all 1st Line issues relating to servers and peripherals.

Additional tasks were servicing and maintaining all network components including upgrades of the Aspect platform. Support was also provided for partnership CRM system and CTI interfaces with Salesforce and Zoho CRM. Other main concerns were the fast and accurate troubleshooting of reported faults, as well as troubleshooting technical problems and implementing solutions. The job called for providing maintenance support and break-fix solutions, along with diagnosing and resolving a wide range of technical issues efficiently. Service provider troubleshooting including VoIP, SIP Trunks, LAN, WAN and P2P connections was carried out. Managing and creating user accounts in an Active directory/MS Exchange environment was also accomplished.