Below are the 4 Training/Development Specialists, 4 System Administrators & 4 IT Helpdesk Specialists with Salesforce & other systems experience. The Thor Group® provides Salesforce experienced developers, software engineers, integration developers, architects, systems analysts, systems engineers & Salesforce software implementation specialists on a consulting, contracting or direct hire basis.

Does a training manager who is knowledgeable in Salesforce CRM, as well as experienced in construction, education and financial services industries pique your interest? Technical knowledge includes Salesforce CRM, Adobe Professional, Lotus Notes, SharePoint and Captivate. Educational background includes Masters of Education in Adult Education and Bachelor of Arts in Elementary Education.

Major responsibilities of this training manager included working closely with SME’s on specific products to develop curricula, classroom led facilitation, technical applications and e-learning courses for LMS, as well as developing training certification programs for people to ensure they’re well versed on the use of technology applications/ products. Key roles covered conducting train-the-trainer sessions to product specialists/sales to hand off daily interaction and training to the district offices, in addition to determining what type of instructional methods would deliver the best results to the sales force by needs/gap analysis. Experience in Salesforce.com was applied.

In another job, classroom training was provided for 275 participants at 8 regional operation centers, virtual and distance training to an additional 125 participants in the subprime group. Tasks consisted of determining what combination of instructional, presentation and distribution methods would best deliver training to learners, conducting needs assessments and gap analysis to identify all processes necessary, in addition to developing a working project plan for the various processes. Areas of expertise included classroom facilitation, training development and delivery of technology training for business applications.

How can your organization gain an advantage with the help of a lead clinical project trainer who is skilled in Salesforce CRM and Salesforce GrowthLink? Technical skills cover Salesforce CRM, Salesforce GrowthLink, McKesson HPF Clinical applications, SharePoint and PACS. Educational attainment includes Bachelor of Arts in Marketing.

Main functions of this lead clinical project trainer involved communicating timelines / deadlines, communicating go live processes, serving as a liaison between facilities and project management, as well as documentation of go live outcome, troubleshooting support and client education of system use. Implementation responsibilities consisted of serving as a liaison to project management, assigning implementation schedules to the project trainers, hosting daily project rollout progress calls with education teams, communicating progress reports to management, exit strategy calls, and performing post implementation reviews of the HPF system. The job involved designing and building functional reporting for Salesforce GrowthLink, analyzing data, determining requirements, working in conjunction with database developers and meeting reporting deadlines.

Notable tasks included providing leadership and consulting by providing consistent education to clients, effectively targeting intended user audience, ensuring training goals were met, and validating education support during implementation. Responsibilities consisted of providing lead clinical project training to users including facility management, physicians, clinical nurses, hospitalists, education directors, and additional clinical users on the HPF electronic medical record and integrated PACS. Training and education consisted of facilitating physician trainer sessions, qualifying training requirements, providing face to face training, as well as educating education directors and/or trainers.

Could the future success of your organization be helped by this Salesforce certified senior training specialist who is proficient in Salesforce CRM, SAP and Oracle, with work background in business services, manufacturing and telecommunications industries? Technical competencies involve Salesforce CRM, SAP, Oracle, PeopleSoft, ADP, Siebel, HRMS and HRIS. Educational background includes Bachelor of Science in Business Management. This individual obtained certifications in Salesforce.com and Six Sigma Green Belt. Affiliations include American Society for Training and Development (ASTD) and Society for Human Resources Management (SHRM).

Important contributions of this senior training specialist included functioning as a subject matter expert, analyst and systems technical/sales trainer (classroom, virtual, instructional design) in all relevant client proprietary systems (existing/new) and a variation of enterprise business applications (with full/multiple lifecycles), including Salesforce.com, SharePoint, SAP, Oracle, ERP’s/ORM’s, ECM’s and BPM’s. This seasoned implementation trainer participated (in all levels) of a rollout cycle. Extensive CRM (Salesforce.com) background was applied; multiple lifecycles were completed. The job entailed technical training, implementation and project management responsibilities for associates throughout the enterprise (at all levels) for clients served. Creating and authoring web-based training modules were done through the use of Articulate, Captivate and Lectora. Tasks covered successfully implementing, coordinating, managing and executing all project management as well as training phases with the off shore client.

In another job, this specialist was responsible for delivering new hire, continuing education and leadership training to employees throughout the customer care, retail, corporate and business channels while maintaining conducive learning environments for all participants. Extensive CRM (Salesforce.com) exposure through technical implementation across organization was carried out. Developing, coordinating, delivering and identifying learning/ development opportunities.

What can a training specialist with knowledge of Salesforce CRM and work background in government, legal services and technology industries bring to your organization? Technical specializations involve Salesforce CRM, OneNote and OneDrive. Educational attainment includes BA, Mass Communication. This Certified WebEx Instructor is a senior level learning designer with extensive experience in crafting influential web-based training, e-learning, and instructor-led training/ design. 

Working with areas such as designing and implementing robust training programs for all staff, as well as preparing powerful written training materials to supplement classroom instruction were some of the responsibilities of this training specialist. Part of the duties covered producing training videos using prevailing Articulate 360 tools, specifically Articulate Replay and Peek to design captivating interactive training videos.

Functions in another job involved designing and maintaining Salesforce training instruction materials for two divisions and two versions of the tool then assisting in the merging the two versions into one. The job covered managing the design, production, delivery and maintenance of all Salesforce instruction in various communicative formats commensurate with the info released. All new hires were trained on Salesforce including sales, operations, support and management. This individual served as a sales executive advocate in corporate Salesforce project regarding development and an advisor to executive sales management regarding Salesforce updates with regard to impact to all Salesforce user roles. Creating and maintaining various Salesforce role-based training courses for within the organization were completed. Tasks involved serving as consultant to the entire sales management team regarding Salesforce reporting, administrative issues and usage requirements for users with both learning and technical issues.

What can a certified Salesforce CRM system administrator with specialization in Salesforce CRM and Siebel, as well as work background in the insurance and financial services industries bring to your organization? Technical specializations involve Salesforce CRM, Siebel, Visio and Project, TriZetto Facets, PowerMHS, DocFlo, Entrendex Operations, GroupWise and IMAX. Educational attainment includes courses in medical coding, clinical foundations, and medical terminology. This individual is a Certified Professional Coder (CPC-A) and a Salesforce.com Certified Administrator (with Salesforce.com Adm 201 training).

Working with areas such as joining the sales department as the lead Salesforce.com (SFDC) systems administrator during the go-live launch of the Salesforce.com CRM application was part of the responsibilities. The SFDC application was administered to support commercial (B2B) and government (B2C) sales and other internal departments for “quote to card” activity. Administration duties involved user maintenance, password resets, customization of screens & fields, validation rules, monitoring time-dependent queues, reporting, dashboards, workflow, approval processes, e-mail blasts & templates, leads activity, opportunity pipeline and campaign management. Ongoing support was provided for corporate communications and e-mail blast delivery to key customers.

Other functions involved managing SFDC quarterly releases and coordinating the necessary testing with coworkers. The job covered utilizing the Apex Data Loader on a daily basis to import/export data into/from SFDC, providing development or customizations to support new product initiatives, and collaborating with the IT staff to support integration testing. Tasks involved developing and delivering technical training (including resource materials), along with serving as a member of a project team for Siebel implementation initiatives. Compliance initiatives were supported for Medicare (B2C) and underwriting guidelines were audited for commercial (B2B) sales.

Could your organization use a certified Salesforce system administrator who used Salesforce CRM, Force.com, Apex and Visualforce, with experience in energy, technology and business services industries? Technical proficiencies cover Salesforce CRM, Force.com, Apex, Visualforce and InsideSales. Educational background includes Master of Science in Psychology, Master of Business Administration, Bachelor of Science in Air Transportation Management and Associate of General Studies. This individual is a Salesforce.com Certified Administrator.

Some impact contributions of this system administrator included developing Salesforce-based solutions and providing additional support. Integrating internal and external tools, as well as maintaining end-user guides, release notes, and all support documentation were some of the key roles. Resolutions were developed for Salesforce bugs, enhancements and features as sole administrator/developer for nearly a year. Key accomplishments consisted of developing, testing and deploying a partner community portal in Salesforce for multiple company partners to submit and track leads and sales proposal requests. Tasks involved creating and implementing multiple case types or processes for internal/ external support management. Engineering and administering the case prioritization voting process with internal stakeholders were done to develop a single numerically scored backlog of work.

Skills involved developing revised deployment method by leveraging cloud-based Bitbucket Pipelines for Salesforce deployments. An automated script was created to perform Salesforce software deployments through Force.com Migration Tool/ANT. Assistance was provided to hundreds of production and Sandbox software deployments. Areas of expertise included security and data management, administration management, user and third-party support, and environment management.

Would a certified Salesforce system administrator who is skilled in Salesforce CRM, Lightning App and Visualforce, as well as familiar in real estate, business services and defense industries help your organization achieve greater success? Technical specializations cover Salesforce CRM, Lightning App, Visualforce, Service Cloud, Sales Cloud, Apex and Trigger. Educational attainment includes Bachelor in Computer Science and Early Childhood Education Certification. This individual is a Salesforce.com Certified Administrator and Salesforce.com Certified Developer.

Making a positive difference with managing the company’s Salesforce org and handling all end user tickets, questions and requests were some of the key focuses of this Salesforce system administrator. Responsibilities covered managing and configuring case management in Salesforce to support call resolution as well as marketing tasks. Tasks involved configuring custom objects to track incoming properties and creating workflow rules to trigger pertinent to-do lists, alerts, and documents to be sent to the designated parties in charge of the property. Interacting with various business user groups for gathering the requirements for implementation/customization and documenting the specific needs to prepare for configuration were efficiently handled.

Notable tasks in other jobs included establishing the deployment strategy for implementing Salesforce.com changes and conducting unit/ integration testing. The client was trained in Salesforce configuration and development techniques. This individual created data migration documents for import/export of data from the Salesforce environment. Functions involved interacting with various business user groups for gathering the requirements for implementation and documenting the business and software requirements. Various Custom Objects, Tabs, Components and Visualforce Pages were developed. Other skills included profiles and security, ExactTarget, reporting and dashboards and marketing cloud administration.

Could your organization use a certified Salesforce system administrator who is proficient in Salesforce CRM, Visualforce and Lightning Application, as well as experienced in software, nonprofit and education industries? Technical proficiencies cover Salesforce CRM, Visualforce, Lightning App, Apex and Force.com. Educational attainment includes Computer Science and Psychology. This individual is a Certified Salesforce.com Administrator and IC Agile Certified Professional.

Primary tasks of this Salesforce system administrator included completing the handoff of administrative responsibilities from the Salesforce group and auditing the state of the current Salesforce environment and user base. Expanding the use of a change log object to keep track of changes within Salesforce and completing the rollout of Salesforce for Outlook for the sales department were also handled. One of the key roles covered creating a tool for the sales directors and VPs to track the sales opportunities on a quarterly basis within Salesforce. An additional task involved working with the Salesforce governance committee to set priorities for the company Salesforce policy and overall goals.

Contributions in another job involved evaluating the current state of the Salesforce environment and making recommendations for improvements. Other duties were developing and establishing standard operating procedures for Salesforce.com usage. Personnel were trained in best Salesforce practices and usage through personalized or group training. This individual acted as a liaison between the business development department and the IT team to inform of Salesforce needs, wants or potential issues. The job covered communicating with the App Exchange vendors and the Salesforce customer success manager to achieve the best pricing and services.

Could your organization use an IT helpdesk who is proficient in Salesforce CRM, SAP CRM and SAP BCM, as well as experienced in manufacturing and communications industries? Technical proficiencies cover Salesforce CRM, SAP CRM and SAP BCM, as well as Remedy, Issue Trak, Novell GroupWise and mobile operating systems. In addition to pursuing CompTIA A+ certification, this individual is certified as PC Technician and user of CADD.

The job entailed providing resolution of end user software, hardware, VPN, TCP/IP and client application issues, while also coordinating with CIO and network administrator for major network roll-outs or system upgrades. Providing technical assistance/ support including answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy were also handled. Key roles covered delivering tags, set up, and assisting in the configuration of end-user PC desktop hardware, software and peripherals, in addition to installing, maintaining and debugging cloud-based CRM software (Salesforce.com). An additional role covered customizing cabinet design software (cabinet vision), SAP CRM, SAP BCM and other third-party related software.

Contributions involved managing and supporting all mobile devices, Verizon B2B accounts, sales and support for over 40 devices. Configuring and deploying hardware for end users, in addition to managing printers and their support contracts were managed. This individual actively participated in corporate and end user specific projects with IT consultants and vendors. Support was provided to mobile operating systems. Technical service was provided in accordance with SLA’s; the use of online helpdesk tracking and open source helpdesk management application was carried out.

What can an IT helpdesk with specialization in Salesforce CRM, with work background in business services, software and construction industries bring to your organization? Technical specializations involve Salesforce CRM, HTML, VMware, Citrix, business analytics and Active Directory. Educational background includes courses in Mass Communications (minor in Psychology) and in Advertising. This individual is a Certified Salesforce.com Administrator and certified in Lean Six Sigma Green Belt.

Primary tasks of this IT helpdesk involved providing technical assistance and support to 500 end-users related to computer systems, networking, telephony, hardware or software, as well as responding to queries, running diagnostic programs, isolating problem, and implementing solutions. Duties covered serving as the first contact of all technology related problems and acting system administrator for Salesforce.com, in addition to managing inventory and purchase of all technical equipment. Creating and managing user accounts were done through Active Directory and Exchange. Key roles covered participating in on-call rotation, triaging/managing ticketing system and escalating tickets when necessary. Support was provided to monthly webinars. This individual maintained Service Level Agreements (SLA).

Responsibilities in another job consisted of delivering as a Software as a Service (SaaS) business model and custom building on the Salesforce.com CRM platform. Tasks involved managing professional to enterprise level accounts to deliver highly involved professional customer service, in addition to creating custom end user experiences by offering unlimited online training sessions via GoToMeeting, creating custom workflows, validation rules and fields based on each specific end user’s business.

Could the future success of your organization be helped by this IT helpdesk who is proficient in Salesforce CRM and Visual Studio, as well as worked in retail, software and telecommunications industries? Technical competencies involve Salesforce CRM, Visual Studio, C++, Java, C# and ASP.NET. Educational attainment includes Bachelor of Science in (CIS) Computer Information Systems with specialization in (ISS) Information Systems Security. This individual obtained CompTIA A+, Network+ and Security+ certifications.

Important contributions of this IT helpdesk included troubleshooting IT issues for (SMB) Avast and AVG users, as well as configuring or troubleshooting ConnectWise integration with Avast/AVG Manage Workplace. Tasks covered configuring remote management software for windows patch management and using Salesforce ticketing/ reporting software to resolve issues presented by users. Account information was verified using ICE internal software licensing database. This individual actively listened to the user and gathered a detailed description of the issue to be resolved. Internal knowledgeable articles were conferred within Salesforce to administer troubleshooting steps. The remote desktop support session was created using LogMeIn to resolve the users’ issue.

Key roles involved conferring with tier 2 and tier 3 for additional support when needed using Slack internal communication, in addition to escalating specific customer calls to tier 2, newly created or existing case numbers. Tickets were created for each call in Salesforce and resolution steps. Duties involved resolving 15 submitted ticket requests or more in Salesforce split between 8 international queues each day, while also using Google translate and Bing translate to provide International support for business users’ cases.

Does an IT helpdesk who is knowledgeable in Salesforce CRM, SPAS and BPSoR, as well as experienced in insurance and pharmaceutical industries pique your interest? Technical knowledge involves Salesforce CRM, SPAS, BPSoR, Access and Visio. This individual obtained a Certification in ITIL Foundation.

Major responsibilities of this IT helpdesk included leading a team of 5 in providing technical support for marketing & sales applications, as well as monitoring, documenting, training and assessing processes, performance, SLAs (Service Level Agreements) and procedures within the team. Analyzing team metrics and reporting daily/ weekly/ monthly on performance and workload were some of the key roles. Multiple Sales Systems (SPAS, Salesforce, BPSoR) were used, including Access, PowerPoint, Visio and Track IT (Incident Management)/Remedy (Incident Management).

Other jobs covered providing first tier technical support marketing and sales applications as system administrator for Salesforce, SPAS, BPSoR and SMU. Functions consisted of serving as liaison for customers & 2nd tier technical support and developing procedural documentation for application support processes. Other duties involved coordinating and providing communication to end user groups, along with providing clear and comprehensive guidance to end users on application processes. Clear and comprehensive guidance was provided to end users on application processes. Duties consisted of performing data analysis to identify all qualified reimbursements under ERRP program, in addition to carrying out analytical and presentation work performed utilizing Access and PowerPoint. Designing, developing and maintaining databases were completed. Procedural documentation and training videos were developed to aid the staff in various analytical processes.