Below are the 4 Business Analysts, 4 Software Trainers & 4 Project Managers with Salesforce & other systems experience. The Thor Group® also provides Salesforce SME’s, developers, software engineers, systems analysts, functional analysts & software implementation consultants on a consulting, contracting or direct hire basis.

Would it be beneficial for your organization to employ a senior Salesforce business analyst/platform developer with experience working in technology services, information services and insurance industries? Educational attainment is composed of MS Mathematics and MBA Finance. Professional certifications involve Salesforce Administrator (ADM201) Certification, Salesforce Force.com Developer (DEV401) Certification, Certified Salesforce Administrator (AMD201) and Certified Salesforce Platform APP Builder. Salesforce skills include Salesforce Declarative Development, including Custom Objects, Fields, Related Lists, Page Layouts, Workflow, Validation, Escalation & Assignment Rules, Salesforce 1, Lightning Components, et al. Also, adept in data clean up, scrubbing and ETL including Wizards and DataLoader.

Serving in a technology services company as a senior Salesforce business analyst / platform developer, responsible for Platform Configuration, communications with Process Owners, and for team show- and-tell. Project involved developing a Farm Parcel and Tract information system for U.S. Department of Agriculture, using Salesforce Communities in the Lightning environment. Technology used were Salesforce Lightning & Classic.

As a Salesforce business analyst in an information services company, conducted interviews and work sessions with the business, as well as contributed User Stories and Process Flows. Moreover, designed solution for the Continuation Letter process to allow client to continue using current product while negotiating to renew the contract for the next period, usually one year. Additionally, designed solution for the Usage Billing process to allow client to enter Quantity and Price of product usage on monthly, quarterly, semi-annual or annual basis. Technology used were Salesforce Lightning Sales Cloud & Service Cloud.

Would a detail-oriented business analyst with extensive experience working in a health system and hospital network fit in your organization? Educational attainment is composed of Bachelor in Social Sciences/International and Masters in Information systems. Professional certifications consist of Salesforce.Com Certified Administrator 211 and Project Management Professional (PMP). Skills consist of Salesforce Cloud solution Integration, Salesforce and Oral Communication. Languages expertise involves ASP.NET, JavaScript, Notes Script, HTML, COBOL, SQL, ACUCOBO and C#.

Some accomplishments included working closely with on-site Sponsors, Stakeholders and Program Managers, including department liaisons to collect, elicit system requirement in order to manage system configuration and control the implementation and deployment of Salesforce Health cloud solution. Serving in a hospital network as a Salesforce business analyst, performed project planning activities related to discovery, scheduling, deployment and post-migration phases of the Salesforce automation marketing project that offer a solution that is patient centered. This was in order to increase client engagement and client enrollment by providing a 1 to 1 targeted personalized medical 360 view of the client profile and needs. Moreover, documented project documents such as scope document, WBS, WBS dictionary, schedule of activities, related to work activities, documented and formatted various Templates in Excel documents. This professional presented and facilitated workshops for product presentation, as well as assisted in the implementation of Tableau online.

Shared expertise by performing systems engineering and system analysis to produce system design models and system specifications, to implement solution into Salesforce health Cloud to offer a 360 view. Serving as a business systems analyst, worked closely with the clinical, business and IT team to implement Tableau Server so clients could turn data into critical information and knowledge that they could visualize and interpret in order to make sound business decisions. Furthermore, managed offsite and onsite team services.

How can a sr. Salesforce business analyst who worked extensively in the computer software industry help your organization? Professional certifications consist of Salesforce Certified Administrator and Certified Scrum Master. Proficient in Salesforce.com including system analysis, design, development, testing, deployment of SFDC. Also, experienced working across various SFDC implementations covering Sales Cloud, Service Cloud, Lightning UI’s, Chatter & App-exchange applications.

Working with challenging issues such as supporting the successful deployment of Salesforce (Lightning), Sales Cloud to support new and existing employees have vetted this specialist’s work experience. Serving in a computer software company as a sr. Salesforce business analyst, worked on Data migration, Data mapping using data loader and different tools from various data sources including Excel, flat files, and database systems. Some of the tasks were migrating data, as well as implementing, configuring and customizing Salesforce.com Sales Cloud. Also, identified process improvement opportunities and translated project requirements into Salesforce functional requirements for Service Cloud and Sales Cloud.

With a “can do approach” in the area of implementing CTI integration with cloud technology and on-premise infrastructure for Salesforce have been career objectives. Part of the job was to create various Reports and Dashboard to assist managers to better utilize Salesforce cloud as a Sales Cloud, Marketing Cloud, and Service Cloud, etc. Furthermore, worked on detail complex business and functional requirements/user stories for Salesforce.com and other internal applications.

Would hiring a Salesforce business analyst with experience working in electric equipment, apparel and telecommunications industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Engineering in Computer Science. Experienced in Configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform-world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment. Also, has profound knowledge in using Lightning components and Lightning Builder for Salesforce1.

Acting as a Salesforce business analyst in an electric equipment company, communicated the power of the Community Cloud to stakeholders and defined Salesforce Lighting components to replace Visualforce pages. Other duties were working with Salesforce Sales Analytics and Service Analytics standard applications, as well as creating Apps, Dashboards, Datasets, Lens and monitoring dataflows in Einstein Analytics. Part of the job was to work with the Lightning App Builder to customize the Lightning Experience and Salesforce Mobile application.

While working for an apparel company as a Salesforce business analyst, worked on Data Migration using Jitterbit data loader from legacy system AS 400 servers to SQL server to Salesforce & back and forth. Worked on Apex Triggers to perform the DML operations for various automation processes. This analyst was involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization. Furthermore, worked on the ExactTarget Marketing Cloud Tool which is integrated with Sales Force to send emails to Customers.

Could the future success of your organization be helped by this training specialist with experience working in professional services, software and real estate industries? Educational attainment is composed of Major courses in Management, Accounting and Correctional Rehabilitation. Professional certifications consist of Certified Technical Training Professional CTT+ (COMPTIA), Certified Sales Leadership Training Professional and Certified Grant Specialist certifications. Technical skills involve Salesforce.com (Customer Relationship Manager), Quicken, Lotus Freelance Graphics, QuickBooks, ILinc (WebEx), Microsoft Visual SourceSafe 6.0 (Document Library), SharePoint and Macromedia. Career highlights consist of increasing student enrollment in seven Computer Training Centers by 30% by Leadership Development Initiatives, as well as increasing customer contact rate by 50% in just 30 days by facilitating training to 200 Real Estate Sales Reps. Also, has increased Salesforce.com CRM application productivity by training 200 Real Estate Sales Reps, Managers, and Directors at Annual Sales Meeting.

Contributed to the organization’s success by designing and facilitating Train-the-Trainer courses to Site Trainers. Serving in a professional services company as a training specialist, performed needs assessments and provided feedback to improve training effectiveness. Also, acted as Learning Management System (Hewitt LMS) Training Coordinator; defined course registration process and managed student course registration.

Supported organizational goals and objectives by facilitating initial Salesforce.com CRM training courses in various regions for client. Serving in a software company as a training consultant (CRM Launch Training Team- contractor), designed and delivered training tools needed to achieve the highest level of learning (i.e. self-pace manuals, post-training Quick Reference Guides, webinars, and classroom facilitation). Furthermore, provided onsite and remote training support (i.e. CRM Case management and troubleshooting).

Is impacting your organization with a Salesforce trainer & talent development manager with work experience in media, education and publishing industries a current business consideration? Educational attainment is composed of Bachelor of Science in Biology and Master of Business Administration. Key competencies involve Salesforce Training, Project Design & Implementation, Instructional Delivery, New Hire On- Boarding, Critical Needs Analysis and Strategic Planning.

While employed in a media company as a Salesforce trainer & talent development manager, managed and delivered Salesforce and Selling Skills training to new and existing advertising employees (Increased Salesforce Adoption to 95%). This professional developed Salesforce training curriculums including learning objectives, learning activities and documentation to support training for all sales teams. Also, developed and produced Salesforce reports and dashboards to provide visibility across all advertising departments, including campaign effectiveness, lead distribution, pipeline contribution, return on marketing investment and overall marketing performance.

Part of the job in an educational institution was to implement and manage the Communities Leaders Aligned for Scholastic Success (C.L.A.S.S.) After School Project. Additionally, worked jointly with the Title 1 Social Worker to facilitate parent training classes. Moreover, served as grant writer to seek outside funding to further support C.L.A.S.S. Project. This individual hired and monitored C.L.A.S.S. project staff to provide academic & cultural enrichment support to students.

What contributions could a corporate software trainer who worked in IT services, real estate and consulting industries bring to your organization? Educational attainment is composed of AA Agricultural Business Management. Professional certifications involve Salesforce Administrator Certificate, Microsoft SQL Server Essentials Certificate and Linux Foundations-LFS101x.2 Certificate. Technical skills involve Salesforce-Salesforce Communities Open ERP, Oracle VM VirtualBox, Microsoft SharePoint Essentials, Adobe, Microsoft SQL Server and WebEx.

Challenges like reformatting and updating Salesforce Training Reports were welcomed and successfully completed on a regular basis. While working in an IT services company as a corporate software trainer, created new Salesforce Opportunity Record Objects for the Training Group. Also, trained clients on Wasp Mobile Asset and SaaS Asset Cloud asset management software for business and educational institutions. Moreover, trained clients on Wasp Asset Cloud APP and Inventory Cloud APP including both iOS and Android devices, as well as setup best practices.

Shared expertise by acting as a Lead Trainer and Change Associate on the CBRE Transaction Management project. Serving in a real estate company, acted as a Salesforce trainer and end user support specialist for customer support specialists, mortgage brokers, and market leaders at regional offices across the United States. Moreover, functioned as a Salesforce and Salesforce 1 trainer for Asia/Pacific Occupier Brokerage in India, as well as served as lead Salesforce trainer and support specialist for Singapore.

Would it be beneficial for your organization to employ a technical trainer with experience working in software, insurance and furniture industries? Educational attainment is composed of Bachelor of Arts in Communications and Public Relations. Professional skills involve Salesforce.com, PeopleSoft, Enfinity, Adobe Captivate and Microsoft.

Serving in a software company as a technical trainer, primary responsibilities included managing training, developing internal communications, supporting senior leadership adoption efforts, and providing functional support to the Salesforce.com Administrator. Additional duties included training support for PeopleSoft Financials, PeopleSoft HR Time and Labor, as well as Enfinity E-commerce. Accomplishments included training over 300 Sales and Marketing users across 20 business units, leading the SFDC integration planning and training for 3 separate acquisitions, as well as creating 25 user guides to support training and adoption.

As a trainer in an insurance company, duties included training North American sales employees on products, new initiatives and software rollouts. Part of the job was to train sales staff on Salesforce.com, manage pipeline data compliance, and develop custom reports for senior leaderships. Additional functions included recruiting support, new-hire orientation, and special events management. Some accomplishments included training over 300 sales employees across North America, as well as improving national SFDC compliance levels from 20% to 98%.

Can hiring a senior Salesforce project manager with experience in IT and pharmaceutical industries have a positive impact on your organization? Technical skills include the use of Salesforce CRM, Salesforce Lightning, Apex and Visualforce, as well as Microsoft Dynamics GP, NetSuite, QuickBooks, ADP, Managed 2000 and Costpoint. The professional has Salesforce sales operations experience, integrating CRM data with ERP systems, along with Salesforce B2B and B2C technical lead-implementation experience. Aside from graduating with BA in Accounting, this Certified Public Accountant (CPA) earned certification as Physician Practice Manager, Salesforce Certified Administrator, Salesforce Advanced Administrator and Salesforce Developer.

Responsibilities of this senior Salesforce project manager covered serving as a change agent with management to identify/remove unused profiles and custom coding dependency. The job called for developing a plan to implement chatter, solutions, workflow approvals, dashboards, opportunity products and customized forecasting with revenue cycle reporting, as well as implementing Field Trip, Eclipse Force.com IDE, Demand Tools and Crystal Reporting for Salesforce. Assistance was given with the Salesforce Enterprise edition contract renewal negotiations and obtained a discount that enabled the company to upgrade to the unlimited edition at a limited additional cost.

In another job, the individual functioned as team lead for both Salesforce and Great Plains implementations, as well as the change agent in the development/implementation of proposals, projects, sales orders, maintenance contracts and invoices. Part of the job was serving as Salesforce CRM Administrator for two Salesforce instances (B2B and B2C) involving 600 users, extensively using Apex Data Loader to build both Salesforce instances. Accomplishments involved identifying the need then managing the reduction of Great Plains instances from 4 to 1.

What opportunities can having a project manager who worked in IT, business services and entertainment industries give your organization? Knowledge in computer systems involves using Salesforce CRM and Salesforce1 Platform, as well as Data Loader, Workbench, Reports, Dashboards, Custom Objects, Validation Rules, Workflow Rules, Process Builder, Flow, Email Alerts, SDLC, and Data Management. In addition to completing a course majoring in Architectural and Building Sciences/Technology (minor in Urban Planning), the individual earned Certified Salesforce Administrator and certified EHR Technical Software & Implementation Support Specialist designations.

While in a software company, this project manager focused on using Salesforce CRM. Responsibilities were managing projects for large services organizations for Medicaid population. Data was consolidated into a pilot instrumental to the creation of a health information exchange to improve care for millions of people. Accomplishments included establishing a CRM to improve transparency & accountability for field reps and physicians, along with increasing provider growth by 15% via sales growth program within Salesforce. The job required participating in a Lean Six Sigma ‘strike force’ to improve HEDIS scores.

Other responsibilities involved serving as declarative developer and Salesforce Certified System Administrator, while also handling sales operations, GPS, Cellular Tower location, Mobile workforce, Salesforce1, Data Loader, Workbench, Reports, Dashboards, Custom Objects, Validation Rules, Workflow Rules, Process Builder, Flow, Email Alerts, SDLC, and Data Management, Other tasks involved establishing policies and procedures, business analysis, end user training, data integration and HIPAA compliance.

Is employing a Salesforce project manager with work experience in telecommunications, business services and government industries a priority for your organization? Technical knowledge includes the use of Salesforce CRM, Apex and Visualforce, as well as Salesforce Dashboards, Salesforce Reporting, Informatica, Microsoft Project HTML and CSS. Advantages include having over three years of experience directing, planning, developing and administering Salesforce / Force.com solutions. This Project Management Professional (PMP) graduated with Bachelor of Science in Business Information Systems and completed Salesforce Dev-401 class.

Duties of this Salesforce project manager covered doing project management, customer liaison to internal project stakeholders, and providing ongoing Salesforce.com support, administration and troubleshooting. Responsibilities included leading the consultation process with clients throughout the complete project lifecycle, as well as being in charge of project management and leadership throughout from project initiation to close. The job called for development of custom objects, Apex, Visualforce, triggers, workflows, approval processes, and reporting, along with managing data migrations including planning, data cleansing, mapping, ‘Informatica’, and other ETL requirements. On- going administration, debugging and troubleshooting of existing Salesforce and Force.com instances were provided.

In another job, functions were serving as Salesforce developer and project manager of a Salesforce.com health department employee time tracking application. Project deliverables included UI development, controller development, data migration, training, and reporting. Another project required functioning as Salesforce developer and project manager for the deployment of multiple Salesforce instances including stakeholder management, requirements gathering, software development, data migration/ETL, and end-user training.

Does recruiting a project manager who served advertising, publishing and retail industries meet your organization’s requirements? Proficiency in computer systems involves the use of Salesforce CRM, Visualforce and Apex, as well as Force.com, SOAP, REST, SOQL and SOSL. Along with graduating with Bachelor of Computer Science Engineering and Master in Business Administration (Marketing), certifications earned include Salesforce Administrator (201), Salesforce Developer (401), and Salesforce Sales Cloud.

In advertising organization, this project manager managed Non- Profit Success Pack 3.0 installation as well as upgrade & marketing cloud (Email Bash) delivery team, together with managing scope, risks, issues, and budget for Salesforce projects. The job required facilitating requirements gathering, business and technical, while also developing a thorough understanding of Salesforce user needs.

Other tasks were developing an extensive set of user stories from all departments utilizing Salesforce, integrating Salesforce to global websites built on .NET, Java, WordPress, HTML. (Front Facing Platforms), as well as establishing and maintaining trusted advisor relationships with client project stakeholders. This was done by providing vision and future product road mapping, with an eye towards increasing user adoption. Opportunities to leverage the Salesforce platform and various integration tools were identified. The job required working with Salesforce team to plan rollout, managing integration and leading internal/ user testing to ensure integrations were functioning smoothly. The individual worked with Salesforce coordinators to implement data-hygiene processes and maintenance.