Below are the 4 Business Analysts (Business & Finance), 4 Project Managers (Computer & Math) & 4 Training / Development Specialists with Salesforce & other systems experience. The Thor Group® provides these and other Salesforce experienced professionals on a consulting, contracting or direct hire basis.

What can a business analyst with work background in IT services and business services industries, as well as specialization in Salesforce, Oracle and SAP bring to your organization? Technical specializations involve Salesforce, Oracle, SAP, Java, XML, HTML, C, C++, MySQL, MongoDB, Access and Lotus Notes. Educational attainment includes B.A. Psychology. This individual is a Certified Database Administrator with certification in Salesforce Admin.

Working with areas such as creating new databases, importing and exporting, installing and configuring the database software for Salesforce CRM database development environment were some of the responsibilities of this business analyst. Duties covered analyzing performance metrics, reviewing creative and brainstorming with internal stakeholders to develop and present strategic plans for upcoming fiscal year. This individual spent 75% of each day utilizing Python, R and SQL to analyze large volumes of data to influence the decision-making process.

Functions in other jobs involved partnering with end users to gather key performance indicators to identify goal to map into actionable strategic business capabilities for Salesforce Platform. The job covered streamlining internal processes by working with department managers to identify and document both “current” and “future” processes for system/data flows. Tasks involved receiving multiple production support cases daily, as well as analyzing and resolving pending issues within the Service Level Agreement (SLA) timeframe. Partnering with end users was done to gather key performance indicators to identify goal to map into actionable strategic business capabilities for the Salesforce platform. Internal processes were streamlined by working with department managers to identify and document both “current” and “future” processes for system/data flows.

 

Could your organization use a business analyst who is experienced in a community hospital and a medical center, as well as proficient in Salesforce and Oracle? Technical proficiencies cover Salesforce, Sales Cloud, Service Cloud, Force.com, Oracle, Chatter and App-exchange. Educational background includes MSc. and BSc. This individual is a Certified Scrum Master, in addition to pursuing Project Management Professional (PMP) status. Affiliations include the International Institute of Business Analysts (IIBA).

Some impact contributions of this business analyst included collecting requirements for the application of the Salesforce CRM with the customer portal and preparing the business requirement document and functional requirement document. This individual was involved in integrating Salesforce with SAP application that ensured the existing use of Stratus servers using Cast Iron. Designing and deploying custom tabs, validation rules, approval processes and auto-response rules for automating business logic were also completed. Part of the key roles consisted of customizing page layouts, search layouts to organize fields, custom links, related lists and other components on record pages. Implementing pick lists, filed dependencies, lookups, master detail relationships, validation and formula fields to the custom objects was also managed. Skills brought to the table involved integrating SpringCM with Salesforce, for document and contract management and implementing single sign-on for users.

Functions in another job covered conducting detailed and comprehensive business analysis by working with end-users or other stakeholders to identify system, operational requirements and proposed enhancements. The job consisted of gathering business requirements from business users such as insurance policy managers and credit card managers, in addition to drafting Business Requirement Specifications (BRS). Core competencies included Salesforce objects, Sales Performance Management, Sales Forecasting, and Case Management processes.

 

Would a senior business analyst with familiarity in government, software and banking industries, as well as skilled in Salesforce help your organization achieve greater success? Technical specializations cover Salesforce CRM, Salesforce.com Portals, Service Cloud, Sales Cloud, Force.com, SFDC Configuration, Apex, Visualforce, SOQL, and SOSL. Educational attainment includes Bachelor of Science degree.

Making a positive difference with performing impact analysis on business policies, as well as providing analysis, categories and compilation were some of the key focuses of this senior business analyst. One of the responsibilities covered working with the Salesforce team in utilizing certain AppExchange products as per the needs of the organization. An additional duty involved working on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces. Support was provided to the business team in User Acceptance Testing (UAT) phase of the project.

Notable tasks in another job included working closely with clients to understand their business needs, mapping those needs to Salesforce capabilities, developing configuration plans, and ultimately deploying the functionality in partnership with other technical resources. This individual improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and Visualforce. Functions involved designing and implementing critical business processes, workflows and tool on the Salesforce platform. Salesforce.com configuration and design of Service Cloud, Sales Cloud and Force.com solutions (with an emphasis on Service Cloud solutions) were efficiently handled.

 

Could your organization use a business analyst who is experienced in telecommunications, IT services and education industries, as well as proficient in Salesforce? Technical proficiencies cover Salesforce, Siebel, Visio, RoboHelp, Doc-to-Help, Adobe Acrobat, Adobe Photoshop and Visio. Educational attainment includes Ph.D. in English, M.A. in English and B.A. in English. This specialist is a Salesforce.com Certified Force.com Developer, Salesforce.com Certified Advanced System Administrator (ADM 211), Salesforce.com Certified System Administrator (ADM 201) and Certified H2K Infosys Business Analyst.

Primary tasks of this business analyst included coordinating the pipeline management project by coordinating meetings with Siebel and Salesforce teams, as well as coordinating with management to define processes. Gathering requirements from business teams, developing a plan to improve existing process and documenting “as is” processes to “to be” were also handled. Key roles covered creating Visio flows for processes and creating use cases for product migration.

Contributions in other jobs involved coordinating timelines with all stakeholders and creating the training curriculum for a new SFDC implementation. Requirements for SFA training were gathered. Training 300 users on SFA and custom aspects of implementation, creating training presentations for users and creating a manual and tip sheets for users were also managed. This individual served as BA/project Coordinator for EMEA/APAC $Wins system conversion to SFDC, coordinated timelines with all stakeholders and gathered requirements for EMEA/APAC $Wins conversion project. Meetings with SMEs were setup to gather information for BRD. Skills brought to the table consisted of working with developers to validate requirements for BRD, creating SF “As Is” FDD (functional design document), creating workflows for conversion project and creating the gap analysis for the conversion project.

 

Could your organization use a project manager who is experienced in insurance, software and manufacturing industries, as well as proficient in Salesforce CRM? Technical proficiencies cover Salesforce CRM, Apex Data Loader, CRM Fusion Demand Tools and People Import Applications. Educational attainment includes MBA and B.A. in Organizational Leadership. This individual is a Salesforce.com Certified Administrator.

Primary tasks of this project manager included managing all aspects of a highly customized Salesforce.com instance for 150 users, CRM administration, all user training, troubleshooting technical issues, managing data integrity, as well as inputting and customizing the integration with ERP system. Managing all aspects of data validation, data cleansing and importing/ exporting large amounts of data using the Apex Data Loader were carried out. Key roles covered handling workflow rules, email alerts, page layouts, security, building hierarchies, validation rules, Outlook for Salesforce synchronization, custom buttons and links. This individual was in charge of all zip code and territory management within Salesforce.com.

Contributions in other jobs involved managing the Salesforce.com platform including system configuration, data setup, ongoing maintenance and enhancements. Salesforce.com administrative functions were carried out, such as user management, profiles, configuration, customizations, data management and input (using Apex Data Loader, CRM Fusion Demand Tools and People Import applications). Functions consisted of creating custom objects, fields, workflows, approval processes and triggers, in addition to partnering with development and IT organizations to integrate external data sources into the SFDC platform. Aside from driving CRM best practices, an additional duty covered working closely with a cross-functional team, sales, marketing, IT and sales operations in supporting business processes and workflow. Partnering with both business and technical teams was done.

What can a project manager with work background in IT services, biotechnology and business services industries, bring to your organization? Technical specializations involve Salesforce CRM, Salesforce Sales/Service Cloud, Apex, SQL and Java. Educational background includes B.A., Economics. This individual is a Certified Salesforce Administrator with additional certifications in Sales Cloud and Six Sigma Black Belt.

Working with areas such as identifying process improvement opportunities and translating project requirements into Salesforce functional requirements for Service Cloud and Sales Cloud were some of the skills brought to the table by this project manager. Duties covered conducting UAT testing, data mapping, migrating Salesforce component change sets, deploying solutions to the production environment and implementing production support changes. Key roles covered building reports/dashboards for opportunity pipeline and forecasting.

Responsibilities in other jobs consisted of managing profiles, queues, groups and role hierarchy on the Salesforce system, in addition to customizing Salesforce objects, process builders, workflows, formula fields, record types and validation rules. Tasks involved developing and modeling business logic for SQL, Java and Salesforce Apex, in addition to managing and supporting Salesforce integrated applications related to field services, licensing, customer support and sales operations. Functions involved defining and modeling new To-be sales engagement processes/ practices, resulting in improved customer engagement efficiency, client satisfaction and 40% increase in sales pipeline. Creating and documenting Salesforce application requirements were completed by working with end users and key stakeholders. Accomplishments included implementing and automating processes in Salesforce Sales Cloud that improved sales cycle time, data entry efficiency, lead routing and sales opportunity follow-ups by 40%.

 

Could the future success of your organization be helped by this senior project manager who worked in IT, business services and food industries, as well as proficient in Salesforce CRM, Oracle CRM and Oracle R12? Technical competencies involve Salesforce CRM, Oracle CRM, Oracle R12, OBIEE, Business Objects and Tableau. Educational attainment includes Master’s in Business Administration, Master’s in Computer Science and Bachelor of Technology in Civil Engineering. This individual is a Certified Professional Forecaster and Certified AWS Solution Architect Associate.

Important contributions of this senior project manager included mapping out all elements involved in successfully integrating an acquisition onto the common Salesforce platform, coordinating requirements capture, analyzing and creating detailed project plans along with risk analysis and stakeholder management. Tasks covered developing a detailed support protocol to establish service levels with 3rd party service providers, in addition to facilitating a comprehensive organization assessment of the Salesforce Org with a program architect. Other tasks were engaging with all key stakeholders (Sales, Finance, Care and Marketing), while also developing tactical execution plans 30-60-90 to achieve high impact low hanging fruit findings. Part of the key roles involved collaborating effectively with the data product manager to layout an effective data strategy involving master data management, scalable high value reporting framework to limit load on Salesforce platform. Creating the overall release plan and the detailed cutover plan was carried out.

This specialist ensured smooth evolution of the business analytics platform to incorporate critical enterprise systems consolidation effort. Other concerns were for migrating from Siebel to Salesforce.com, Siebel to Oracle R12 for Quoting and Order Management processes.

 

Does a project manager who is experienced in business services, computer and banking industries, as well as knowledgeable in Salesforce CRM pique your interest? Technical knowledge involves Salesforce CRM, Remedy, SalesLogix, MS SQL Server, Visio and Crystal Reports. Educational attainment includes Bachelor of Science in Business Administration. This individual is a Certified Salesforce.com Administrator and Certified Salesforce.com Consultant.

Major responsibilities of this project manager included developing the statement of work for all phases of the project based on agreed upon CRM roadmap and managing the project delivery or solution delivery. A project plan was developed for all phases of the project. Monitoring and managing the project schedule, as well as monitoring and managing the project budget were some of the key roles. Project status reports were prepared weekly. This individual ensured that the project met requirements and objectives based on a well-designed solution. Communicating project status to project sponsors, all team members, other relevant stakeholders and involved parties was handled. The Salesforce service and support application was deployed for 300 users who managed questions and requests that came from investors.

Another job covered defining the overall project approach, timelines, and resource plan. The project was kept on schedule and under budget. An additional function consisted of conducting the overall project assessment of consolidating newly acquired company processes into existing analytics Salesforce.com production org. Duties involved working with the analytics team and coordinating joint effort sessions to test and deploy the new functionality/ data from one Salesforce environment to another leading up to the final deployment into the production environment.

Does a training & development specialist who is experienced in real estate, beverage and hotel industries, as well as knowledgeable in Salesforce CRM, Salesforce Lightning Conversion and Salesforce Solution Architecture pique your interest? Technical knowledge involves Salesforce CRM, Salesforce Sales/ Service Cloud, Salesforce Lightning Conversion and Salesforce Solution Architecture. This individual is a Certified Salesforce Professional, specifically Salesforce Certified Administrator and Salesforce Certified Sales Cloud Consultant.

Major responsibilities of this training & development specialist included traveling to various division offices and delivering Salesforce end-user training across multiple divisions. Service Cloud, Marketing Cloud and Sales Cloud training were managed. Providing one-on one support to sales associates, customer support representatives and marketing was carried out. Managers and C-level executives were trained on the new system/ processes. First tier technical support was provided for new users during go-live. Key roles involved providing new solutions in Lightning experience for developmental gaps and identifying curriculum development areas of improvement.

Other jobs covered creating and developing the Salesforce newsletter to provide system, support and application updates. Functions consisted of learning the internal “As-Is” processes to provide a point of reference for adoption and adaptation to the new Salesforce system, in addition to working with finance and sales organizations to identify and document requirements and processes that supported their business objectives and initiatives. Duties involved creating, managing and maintaining the Salesforce Administrator Certification training course content and program delivery. Areas of expertise included Salesforce.com ecosystem with background in CRM/Applications Management, end-user training, Agile Project Management, business analysis, Salesforce Lightning Conversion, and Salesforce Solution Architecture.

 

Could the future success of your organization be helped by this training & development specialist who worked in business services, gaming and technology industries, as well as proficient in Salesforce CRM? Technical competencies involve Salesforce CRM, Salesforce Lightning, Project, Rally, Visio, Exact Target, Marketo, Level 11 and Conga Composer. Educational attainment includes B.S.B.A., major in Business Management/Marketing (Magna Cum Laude). This individual is a Certified Salesforce Administrator, Salesforce Lightning Champion and Certified Conga Admin.

Important contributions of this training & development specialist included training and supporting 1,500+ seats on the Salesforce platform, as well as defining and implementing the plan to train users on Lightning. Tasks covered customizing trainings between new users, different sales organization focuses and support roles, in addition to assisting with project management, scope or project documentation and creating POC if necessary. Skills brought to the table included working with developers to get ready for testing coordinate end-user testing and overseeing the project process from DEV and UAT sandboxes to the PROD environment, ensuring that manual steps were completed; XML packages were deployed correctly. Key roles involved notifying and/or training end users of any and all new capabilities with the platform.

Duties in another job consisted of gathering, documenting and maintaining requirements, defining and maintaining the scope, along with developing and maintaining the overall project plan from requirements gathering to “go-live”; This included testing and training users as needed. Compiling and completing the functional design based on business requirements, along with ensuring that the process cycle kept moving without jeopardizing quality of the project were some of the important responsibilities.

 

What can a training & development specialist with work background in technology, media and business services industries, as well as specialization in Salesforce CRM, Salesforce Mobile App and MS Dynamics AX bring to your organization? Technical specializations involve Salesforce CRM, Salesforce Mobile App, MS Dynamics AX, Conga, Adobe Acrobat 9 Pro, Redmine, Adobe Photoshop CS and Adobe Illustrator CS. Educational background includes a course on graphics design/website building. Working with areas such as providing ongoing technical support and assistance to the sales, management and administrative assistants nationwide, as well as managing level 1 Salesforce support were some of the skills brought to the table by this training & development specialist. Web conference tools were used to remotely support/research issues. The administrative needs of users for Salesforce (user setup, security and deactivations) were handled. This individual provided training and support for Salesforce (Sales Cloud – navigation tips, accounts, opportunities, agreements, electronic signatures, activity calendar, dashboards, reports, contacts and management abbreviations). Data clean up accounts, opportunities and contacts were also managed. Responsibilities consisted of writing validation rules in Dev or Sandbox and testing these rules before promoting them to ensure there were no issues. The Sandbox testing of Salesforce customizations was completed, along with working closely with the team to understand the enhancements for testing, training and support purposes. Functions consisted of creating and regularly organizing Salesforce training documentation for sales account executives. Training and support were provided for Salesforce. Training was conducted to over 500 new and existing employees on all Salesforce Sales Cloud and related systems to ensure effective utilization of the platform.

Could your organization use a training & development specialist who is experienced in IT services, software and education industries, as well as proficient in Salesforce CRM, Oracle and Sybase? Technical proficiencies cover Salesforce CRM, Service/Sales Cloud, Oracle, Sybase, (Apex) Data Loader, Force.com IDE, Visualforce, the AppExchange, Eloqua and Conga Composer. Educational attainment includes BA, Applied Mathematics. This individual is a Certified Sales Cloud Consultant, Certified Service Cloud Consultant and Certified Salesforce Administrator. Training received includes Salesforce Administration 301 and Salesforce Developer 531.

Primary tasks of this training & development specialist included presenting multi-day on-site Salesforce training and customizing for specific client needs. Implementation projects were managed to set up, customize, and train users in Salesforce. Key roles covered developing Salesforce e-courses and training, as well as handling small Salesforce implementation projects: set up, customize, and train users in Salesforce. Salesforce user adoption coaching and strategy were carried out, along with providing Salesforce support and troubleshooting. Salesforce administration projects were managed. Blogs and video blogs were written to provide Salesforce training.

Contributions in another job involved onboarding a series of educational institutions to a highly configurable and adaptable suite of Salesforce-based modules for student enrollment, retention, community and services. A team of developers was managed by distributing tasks, analyzing risk, and providing reports and metrics of progress-to-goals. This individual participated in training and mentoring junior Salesforce business analysts. Clients were supported in day-to-day Salesforce operations, data loading and trouble-shooting. The job required utilizing some Visualforce and Apex, particularly analyzing existing code to determine the functionality, making updates and moving code to other environments were completed. Writing blogs and video-blogs were done to provide Salesforce training.