Below are the 4 Business Analysts, 4 Implementation Analysts & 4 Systems Analysts with cutting edge tools, Oracle CRM & other systems experience. The Thor Group® provides broad base of Oracle CRM technical/functional professionals. Frequently, our clients use us to integrate their Oracle CRM Systems with other technologies & functional requirements on a consulting, contracting or direct hire basis.

Could the future success of your organization be helped by this business analyst with experience working in insurance, health/wellness, gambling/casinos and financial services industries? Professional certifications involve Oracle CRM on Demand Sales Consultant, Oracle CRM on Demand administrator consultant, Oracle CRM on Demand implementation, Oracle Sales Cloud CRM On Demand/Oracle Sales Cloud roles and responsibilities, Fusion CRM (Oracle Sales Cloud)/CRM on Demand/configuration (leads, contacts, opportunities, customers), as well as business process and territory management setup. Other expertise/experience includes all functionalities of Siebel CRM On Demand, (sales, marketing, support, and call center integration). Also, expert in re-purposing Siebel CRM On Demand modules, using custom objects and Web services to solve customer problems and design interfaces.

Contributed to the organization’s success by working on the implementation of Oracle CRM on Demand for Sales. While working in an insurance company, the implementation involved analyzing the customer’s current use of CRM on Demand and determining how enhancements could be made to meet their new business process. Also, analyzed customer requirements and expectations and assisted with the design, customization and configuration of CRM on Demand to meet customer expectations.

Supported organizational goals and objectives by implementing CRM on Demand moving the customer from their current legacy system. Serving in a health and wellness company, worked on implementation of CRM on Demand for Sales. There was a need to analyze the customer’s current use of the legacy system to identify their current business process. The implementation of CRM on Demand was to enhance their current business process and to create a new and more efficient business process.

Is impacting your organization with a business analyst with extensive work experience in a memorial hospital a current business consideration? Educational background is composed of Bachelors in Computer Science. Professional certifications consist of PMP Certified (Project Management Professional. Technical skills involve Oracle On Demand CRM, Master Data Management, Navision, OBIEE, SharePoint, Crystal Reports, Data Warehouse, Informatica and SSIS.

While employed in a memorial hospital as business analyst, responsibilities included providing Business Analyst, Master Data Management SME and Technical Project Management support to different clients for their CRM, MDM, ERP and BI projects. Technologies worked with included Oracle CRM On Demand, Navision, OBIEE, Crystal Reports, Oracle and SQL server etc. This professional gathered requirements and other project management artifacts such as the project plan, WBS, technical specs, budget and cost and risk mitigation planning. Other functions involved designing and documenting the business process for MDM initiatives (such as global customer & employee data integration (CDI), global & local hierarchies and data governance models, campaign management and global client support performance measurement KPIs).

Part of the job as a business analyst in a telecommunications company was to complete two projects including a CRM & OBIEE integration implementation and a SharePoint Content Management portal implementation (pilot program). In addition to this, the architecture was designed to identify and integrate data sources in-scope for Master Data Management process. This resulted to global and standardized business reports through OBIEE (integrated Customer and human resource data from different CRM instances and local hierarchies into one global information sharing architecture (MDM).

What contributions could a senior business analyst who worked in insurance, pharmaceutical, banking and logistics industries bring to your organization? Educational attainment is composed of BBA Accounting and MBA. Professional certifications include Scrum Master Certificate, Business Analyst Certificate and Masters Certificate in Business Analysis. Technical knowledge involve Oracle CRM, Visio, Microsoft Project and Quality Center.

Shared expertise by leading a team in the deployment of Oracle CRM for a division of this company which serves the Animal Health and Performance Products industries. Work was done with JDE financial system SMEs and vendor to refine selection criteria for invoicing data and invoice PDFs, ensuring accurate data was loaded into CRM. Furthermore, organized and validated historic data loaded into CRM and reconciled data between JDE and CRM.

This individual was brought onto a global, Oracle based lease origination project for this business to business leasing company. Responsibilities included analyzing existing requirements documentation and eliciting, defining, and documenting requirements for system gaps for the following business processes: contract funding, booking and validation. Challenges like being responsible for planning, eliciting and documenting requirements to support annuity product features, including the following: Partial annuitization supporting product features that were introduced in the Small Business Jobs Act were welcomed and successfully completed on a regular basis. While working in an insurance company as a senior business analyst, revised pricing of an existing annuity product. The termination of certain annuity contracts that fall below specific product thresholds. Also, worked on payment of rider benefits when client elects to annuitized under the terms of the rider or when rider benefits are the only remaining value of the contract.

Would it be beneficial for your organization to employ a business analyst with experience working in financial services, government, insurance and technology industries? Educational background is composed of MBA Marketing. Professional certifications involve Siebel-8.0 Certified Expert Consultant, Siebel Customer Certified Consultant, Siebel University Siebel 7.7 Certified Consultant, Siebel-7 Core Consultant Certified, Project Management Certified and ITIL certified. This professional is experienced with database and database tools such as Oracle 9i, TOAD, SQL Plus, PL/SQL, SQL Loader. Also, has strong experience working on CRM on Demand application and .Net integration via web services.

Serving in a financial services company as a business analyst, worked on Technical Detailed Design Document, data mapping. Also, designed POC for Web Services (.Net with Oracle CRM on Demand) for flat adx files and xml/xsd, as well as designed data flow documents. Some of the tasks were being involved in architecture of Web Services (.Net and Oracle CRM On Demand). This specialist developed .NET 2.0 (Visual Studio 2005) Web Services to consume CRM on demand Web Services and read and process flat files from an FTP location. The Web Services would upload data into Oracle CRM on Demand system.

As a business analyst in a government, did functional consultancy for analyzing customer business processes. Other duties were working in Email Modules (Inbound Email, Outbound Emails, Automating responses), as well as designing a Survey Module using SmartScripts, inbound and outbound emails, new survey administration screens. Other skills brought to the table involved designing and configuring Program, Events and Events Modules.

Would a detail-oriented implementation analyst with experience working in computer software, defense/space and computer hardware industries fit in your organization? Educational attainment is composed of AS Accounting and Bachelor of Business Administration. Has extensive years of functional and technical experience with Oracle HRMS, Financials, Manufacturing and CRM business applications documented under Experience. Technical skills involve Oracle CRM, Oracle Financials and IBM Legacy System.

Some accomplishments included acting as an Oracle Manufacturing & CRM consultant on team to help upgrade Oracle applications from 11.03 to 11.5.9 in a computer software company. This specialist worked functionally, and a technical lead to India development team for Oracle Order Management, Inventory, Advanced Pricing, Install Base and Service Contracts applications.

Shared expertise by functioning as an Oracle CRM consultant on team to implement Oracle CRM applications to create a Call Center for Coast Guard Stations located across USA. While working in a defense and space company, did new implementation of Oracle CRM applications version 11.5.9 for TCA, CRM Foundation, Territory Manager, Core and Service Contracts, TeleService, Install Base, Knowledge Base, Field Service, Mobile Field Service/Laptop, Spares Management, Inventory, BOM, and Workflow (2.6). While working in a computer software company as an Oracle CRM & Financials consultant, implemented new Oracle CRM applications for copier and fax business replacing IBM Legacy system. Furthermore, worked on Service Contracts, Service Contracts Billing to Receivables, install base, and converted legacy programs still needed for Oracle applications. Oracle Financials, Manufacturing & CRM supported Oracle 11.5.4 to 11.5.8 business applications and development was efficiently handled.

How can an implementation analyst with work experience working in medical devices/manufacturing, automotive and consulting industries help your organization? Educational attainment is composed of Bachelor of Science in Computers and Master of Science in Computer Applications. Software skills involve Oracle 11.5.10 CRM, SQL, PL/SQL, UNIX Shell Programming, Java, HTML, PL/SQL Developer, SQL Developer, SQL*Plus and SQL*Loader.

Working with challenging issues such as doing functional consulting on the project to implement Oracle CRM modules including: Depot Repair (CSD), Field Service (CSF), Service Contracts (OKS), and Installed Base (CSI) have vetted this specialist’s work experience. As an implementation analyst in a medical devices company, one of the skills brought to the tble involved providing architectural solution for integration between Oracle, Siebel, and Agile with other downstream system (Sales/Marketing/Manufacturing/SCM, etc.). This involved usage of PIP business events, Oracle AIA and SOA. In addition, provided advice to the Natus business and IT units regarding approaches, challenges, risks, security options, process improvements and action plans to implement such value enabling process improvements.

With a “can do approach” in the area of doing functional consulting on the project to implement Oracle CRM modules including: Depot Repair (CSD), Spares Management (CSP), Service Contracts (OKS), Installed Base (CSI), Oracle Quality. Serving in an automotive company as an implementation analyst, performed full life-cycle from requirements to specifications to testing to deployment using Oracle’s AIM approach. Furthermore, provided advice to the Motorola solutions business and IT units regarding approaches, challenges, risks, security options, process improvements and action plans to implement such value enabling process improvements.

Would hiring an implementation analyst who worked in IT services, intelligence services, retail and computer data storage industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Engineering Major in Electronics and Master of Computer Information Systems Major in E-Commerce. Professional certifications involve AWS Solution Architect, MCITP, MCTS and ITIL Certified. Technical skills involve Oracle CRM, Oracle Workflow, SQL Server, C++, C, PL-SQL, T-SQL and Java.

Acting as an implementation analyst in an information technology and services company, was part of a team that was responsible to Implement Oracle CRM Modules with existing Client Applications for couple of our Top clients then (Colorado Bureau of Investigation). Part of the job was to develop a User-friendly Web-Interface providing a standard look and feel in the entire system and implement the Three Oracle CRM modules & Oracle CRM Technology Foundation. Additionally, helped to understand architecture and deployment issues related to the Hardware, RDBMS, and Front-end applications.

Developing a user-friendly Web Interface provided a standard look and feel in the entire system. In addition, implementing the three Oracle CRM modules & Oracle CRM Technology Foundation was also carried out. While working as an implementation analyst, developed a solid design document for the proposed system, which would satisfy the requirements signed off on and also how they will be addressed. Moreover, designed a Comprehensive data model and make Schema Design recommendations For MicroStrategy Implementations. Furthermore, developed & tested a Generic Product Suite of Applications using MicroStrategy 7.0 and finally Integrate & Release a Fully functional Product Suite to various top clients.

Could the future success of your organization be helped by this implementation analyst with experience working in electronic manufacturing and computer hardware industries? Professional certifications involve PMP certification. This specialist is expert at developing and implementing novel business strategies. Areas of expertise involve Process Implementation, Strategic & Tactical Planning and Relationship Building. Software knowledge consists of Oracle CRM.

Contributed to the organization’s success by implementing a new customer care call center, as well as working with management to design and implement a Customer Care PMO. As an implementation analyst in an electronic manufacturing company, skills brought to the table involved coordinating with management to design and implement a dashboard for metrics tracking, and creating new processes for improved efficiency. Part of the job was to partner with Inside Sales management to implement Oracle CRM, as well as project manage the effort to create a sales view in the Oracle CRM for the inside sales reps. Some of the key accomplishments included managing cross functional teams to redesign processes and implement tool improvements at USSCO, improving efficiency and productivity of customer care services by 25%.

Supported organizational goals and objectives by managing annual operational budget of over $100 million, as well as Americas Date Center consolidation budget of $5 million. While employed in a computer hardware company as a support services manager, key accomplishments were leading the integration of the data centers into HP ensuring asset reconciliation and operational standardization. Furthermore, consolidated data center services from 13 to six sites across the continent.

Would a systems analyst with Oracle CRM as well as familiarity with manufacturing, business services and renewables/environment industries help your organization achieve greater success? Technical specializations cover Oracle CRM, Oracle Service Module Applications, Oracle On Demand, SQL Queries and Order Management. Educational attainment includes B.A., Economics and AA in Liberal Arts (Biology Concentration). This individual obtained Certifications in Lean Process and DFSS Green Belt.

Making a positive difference with meeting with users to document current business processes, as well as evaluating and documenting Oracle Service Module Applications for configuration and customization needs were some of the key focuses of this systems analyst. Responsibilities covered creating and hosting training sessions for users for CRP testing. The job involved the creation and use of testing scripts and self-recorded videos. Utilizing self-developed SQL queries for the purposes of data extract, conversion and manipulation was also completed, along with the creation of XLS files with complex formulas, Pivot Tables and VBA for the purposes of data extract, conversion and manipulation.

Notable tasks included evaluating and improving business processes to trim waste and increase production. The first Six Sigma project involved the migration of 8 hand-managed Excel worksheets into CRM for automated generation between 4 departments. This individual provided major functional support for users working in Oracle CRM, order management, projects, inventory, shipping/receiving, purchasing, install base, new user setups, rules for document workflows and minor functional support to WIP, BOM configuration, receivables and payables. The lead was taken for 2 Oracle implementations involving On Demand Marketing and Contact on Demand.

Could your organization use a systems analyst with Oracle CRM, API, SQL and MySQL proficiencies, as well as experienced in marketing, advertising and media industries? Technical proficiencies cover Oracle CRM, API, SQL, MySQL, .NET, HTML, CSS and JavaScript. Educational attainment includes BS Management Information Systems.

One of the primary tasks of this systems analyst included ensuring the application programming interface (API) and online SQL database platform would support the client’s marketing initiatives. End-user support was provided to 6 client partners working with the API, as well as coordinated with them on all online websites supporting their marketing campaigns. Key roles covered engaging with project management, gathering and documenting business requirements, initiating design sessions with the .NET development team and implementing test cases. Identifying, documenting and testing modifications to the API, SQL database and client partner websites were efficiently handled. This individual worked alongside the Oracle CRM teams to ensure the SQL and Oracle database merges were appropriate and accurate.

Contributions involved serving as project owner for the development and implementation of marketing strategies for multiple websites by modifying the site’s look, purpose and feel, along with managing all facets of search engine marketing campaigns including paid and natural search. Performing SEO with on page HTML/CSS/JavaScript positioning, outbound linking, inbound liking and user generated content techniques were managed. Data integrity was maintained across multiple Microsoft SQL and MySQL ecommerce databases. Skills brought to the table consisted of organizing and implementing strategic partnerships and advertising campaigns across several industries, in addition to managing all email marketing campaigns and analyzing all data to improve click rate and conversion.

What can a systems analyst with Oracle CRM, Salesforce CRM and JD Edwards specializations, as well as work background in real estate, construction and financial services industries bring to your organization? Technical specializations involve Oracle CRM, Salesforce CRM, JD Edwards, Jira, ServiceNow, Box Cloud and Visio. Educational background includes Master of Business Administration (MBA), Business Administration and Bachelor of Science (BS), Accounting.

Working with areas such as searching for and cleaning up as many Oracle data issues as possible prior to migration for a smoother migration and transition to Salesforce were some of the skills brought to the table by this systems analyst. Data validation was carried out once data was migrated from data warehouse to Salesforce. Testing scripts were used for data quality sampling during the migration to ensure the data transfer was a success. One of the duties covered using the Symphonic Cloudingo software to clean nearly 75% of duplicate accounts, contacts and leads. Salesforce cleansing removed a tremendous amount of garbage from Salesforce CRM which helped all divisions with more accurate data.

Responsibilities consisted of using administrative login to update and correct customer names, addresses, emails and phone numbers, in addition to attending continuous Cloudingo webinar training, remaining relevant and up to date on new releases. Tasks involved chartering high-level process overview for corporate entities for how Clouding data cleansing was performed and analyzing post merge data confirming the migrated data was successful. Areas of expertise included setting reasonable expectations with the ability to work on multiple projects at the same time, managing ongoing client communications and sharing project status with both internal and external staff.

Could the future success of your organization be helped by this systems analyst with Oracle CRM, Oracle CRM On Demand and Oracle Service Center proficiencies, as well as work experience in government, IT services and nonprofit industries? Technical competencies involve Oracle CRM, Oracle CRM On Demand, Oracle Service Center, Adobe Acrobat, Active Directory, data migration and system center configuration. Educational attainment includes Bachelor’s Degree in Computer Science. This individual obtained Certifications in A+, Network+ and Security+.

Important contributions of this systems analyst included assisting new Oracle employees with setting up their Oracle accounts and computers, as well as consulting with and making recommendations to management on selection of software products to address business requirements. Tasks covered creating and updating training modules for all Oracle employees. Skills brought to the table included helping in the design for desktop support strategies using both manual procedures and desktop tools, in addition to independently following procedures to contain, analyze and eradicate malicious software or files. McAfee disk encryption support was provided for all users within the Oracle network.

Key roles involved opening/closing tickets with CRM On Demand and Oracle Service Center, along with patching network ports and switches for network connectivity. Support was provided for Windows, Linux and MAC OS user systems. An additional duty covered supporting all Oracle users worldwide to resolve technical issues related to hardware or software. In addition, this specialist supported VP and executives and trained new helpdesk staff. The job covered administering all Google accounts and training users with Google apps, as well as creating steps and procedures for manual imaging and PC configuration.