Below are the 4 Business Analysts, 4 Systems Analysts & 4 Implementation Specialists with Oracle CRM & other systems experience. The Thor Group® provides Oracle SME's, IT support analysts, programmer analysts, developers, database administrators, cloud specialists, network/systems administrators and systems engineers on a consulting, contracting or direct hire basis.

Would it be beneficial for your organization to employ a business analyst with experience working in software development, commercial services and telecommunications industries? Educational attainment is composed of Bachelor of Science in Information and Systems Engineering. Has strong knowledge of Oracle Enterprise applications. Also, experienced in SQL for querying databases, Dynamic enterprise modelling (DEM), Baan ERP, Baan browser interface (BBI), SRSS and IIS, and Salesforce.

Serving in a software development company as a business analyst, was a member of a team that implemented Oracle CRM application to over 120 District office national wide Testing and troubleshooting Oracle CRM application releases. Some of the tasks were creating technical Document on Oracle CRM Application, as well as identifying business opportunities in improving process. Part of the job was to define and develop test scenarios, as well as coordinate testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/ or assisting in training of system users.

As a business analyst in a commercial services company, assisted project manager with development and implementation of operational plans for new and existing applications, including preparation of user specifications. In addition, served as a member of a team that installed symbol scanning devices to retail customers. Other duties were writing documentation after successful implementation of software, as well as performing market research surveys on customer needs and requirements accurately.

Would a detail-oriented business consultant/analyst with work experience in legal services, human resource and consulting industries fit in your organization? Educational background is composed of BA Economics. Has provided marketing advice and marketing plan of action/campaigns produced by CRMs such as Siebel Oracle, Salesforce, MS Dynamics and other proprietary in-house designed marketing database software packages.

Some accomplishments included providing information technology business analysis & database management consulting services for small business start-up firms and non-profit organizations on short-term project guidance in 2-3 months. Serving in a law firm as a business consultant/analyst, provided entrepreneurial expertise in forming initial business, software and hardware strategy/plan. This specialist provided project management & program management for new business applications / software via the Agile & Waterfall application development methodologies. Additionally, planned UAT, QA and data testing scenarios to verify data, as well as analyzed database performance via metrics, project management tools & analytic reports on a periodic basis.

Shared expertise by working on Siebel Oracle CRM: specific module database experience and hands-on execution of specific database tools. While employed in a human resource company as a business analyst, created periodic marketing performance reports, extracted specialized marketing campaign datasets and measured efficacy of marketing efforts via analytic reports (Marketing and Event Management Modules). Furthermore, created datasets for uploading to third-party email message houses such as ExactTarget, DirectTarget, Marketo and Salesforce CRM Database Software (Email Campaign / Vendor Interface Module).

How can a sr. business analyst who worked in telecommunications, transportation and banking industries help your organization? Educational background is composed of PhD (Biochemistry). Professional certifications consist of ITIL (Foundation) certification. Certificate Course involves Biomedical Informatics and Clinical Epidemiology. Technical skills consist of Oracle Business Intelligence Enterprise Edition) Business Objects XI, OBIEE , Siebel Call Center, Sales, Pharma, Clinical Trials, Life Sciences, Siebel Marketing, Territory Manager, Workflow Manager, Process Automation Enterprise Integration Manager (EIM), CTI (Computer Telephony Integration) and Salesforce.

Working with challenging issues such as successfully implementing Siebel (Oracle) CRM call center, sales and support package for handling customer calls with reference to account setup, placing orders, user issues ( routing of tickets), and integration with SAP have vetted this specialist’s work experience. While working in a telecommunications company as a sr. business analyst, developed strategic partnerships with the business units to develop a solid knowledge base of the business line, including the business plan, products, and processes. Also, was involved in analyzing and understanding client business process requirements. Moreover, performed GAP and Impact Analysis against requirement specifications to determine fit.

With a “can do approach” in the area of creating and maintaining detailed functional specification documentation, use cases, process flow diagrams, and UI designs have been career objectives. Also, moderated meetings and facilitated interaction between developers and end users. Part of the job was to work with developers to make sure that they understood the Use Cases.

Would hiring a business analyst with experience working in IT services, manufacturing, and business process industries help meet the needs of your organization? Educational attainment is composed of Masters in Business Administration (MBA) in Marketing and IT and Bachelor’s Degree in Computer Engineering. Professional certifications and accreditations consist of Oracle Certified Professional for Fusion CRM Sales, Certified Information Systems Auditor (CISA) and Six Sigma Green Belt Certification. Skills in CRM Applications include Oracle CRM On Demand/Siebel, JD Edwards, Eloqua and Bloomberg. Other skills were Application Customization, Reports, Workflow Management, Data Import/Export, Books of Business, Territory Management and Forecasting.

Acting as a business analyst in an IT services company, responsible for analyzing, documenting and implementing enhancement requests and supporting the Oracle CRM On Demand implementation at the bank. As a CRM SPOC for the client, worked closely with the business users to understand new requirements, conduct fit gap/feasibility analysis, update/maintain project documents, test new enhancements, enable UAT and configure the application. Also, was responsible for fixing defects, understanding new release features and communicating new features to business users.

While working as a business analyst, did End-to-End CRM Implementation for US OEMS of a manufacturing conglomerate. Additionally, worked as a lead functional analyst and was responsible for the overall project delivery from offshore. Implementation was done for three major OEMs of the organization with different business processes. Hence, the major challenge was to streamline the business processes of three different OEMs and deliver a seamless application catering to the requirements of all the three OEMs.

Would a detail-oriented systems analyst with experience working in IT services, consulting and oil/gas industries fit in your organization? Educational attainment is composed of Bachelor of Science in Business Administration and Management Information Systems. Training/certifications include Oracle Application Framework, Oracle Data Integrator (ODI), Oracle Service-Oriented Architecture (SOA) and ITIL v3 Certification. Computer skills consist of SQL, COBOL, HTML and JavaScript. Expertise in Oracle Applications consist of Field Service, Installed Base, TeleService, iSupport, Depot Repair, Mobile Field Service, Advanced Scheduler and Service Contracts.

Some accomplishments included creating Functional Design Requirement documentation from gathered business requirements. Serving in an IT services company as a systems analyst, provided standard Oracle and/or designed new customized solutions based on requirement specifications. Part of the job was to lead CRM Service analyst for company EMEA and Brazil Oracle 11.5.10 upgrades. Additional responsibilities were integrating standard and customizing Oracle solutions to meet demanding business needs. Also, communicated design effort with the Conversion and Business Intelligence teams as well as coordinated the implementation and testing of new design functionality through PPM Workbench.

Shared expertise by assisting the client with Oracle CRM Service applications issues and ITSRs. Acting as a systems analyst in a management consulting company, managed CRM related Technical Assistance Requests to ensure quick resolution to client issues. Other tasks were gathering functional requirements and creating detailed functional design documents for any changes to the Oracle Application that the client required. Furthermore, applied patches and data fixes to resolve business issues.

How can a systems analyst with work experience in food production and automotive industries help your organization? Educational background is composed of Bachelor of Science in Management Information Systems. Technical skills consist of Oracle On Demand, Siebel, Salesforce, Microsoft Project, SQL Server, Visual Basic and Visio.

Working with challenging issues such as leading projects to implement and update five CRM instances and drive user adoption though integration of business processes have vetted this specialist’s work experience. As a systems analyst in a food production company, selected to serve as CRM technical lead for Oracle CRM On Demand. Part of the job was to design web service integrations to load, extract, and analyze data for 50 integrations, as well as interface with all levels within the organization to document/translate business processes. Also, developed training materials and facilitated user training for up to 500 sales representatives, taking into account different learning styles. Moreover, identified, selected, and managed contractors to implement CRM configurations and web interfaces; achieving 40% cost savings.

The job was to track, analyze, and improve user behaviour to maximize user experience and product usage. While working in an automotive company as a systems analyst/customer relationship management lead, served as business liaison for five years; enhanced CRM tools and user interfaces (Siebel 7.8 and custom systems). Other duties were interfacing between 1000 users and IT to develop solutions which balanced IT and user needs. Furthermore, spearheaded global product showcase tracking system resulting in $70K annual savings with expected project lead revenue of $10M; tracking 12K global leads.

Would hiring a systems analyst who worked in computer software, semiconductor and IT staffing industries help meet the needs of your organization? Educational background is composed of Associate of Sciences in Computer Science. Professional certifications involve APICS CPIM Certification. Skills and expertise consist of Oracle SQL and Discoverer Administration, MS SQL 2008 r2, Visio 2010 and Tableau.

Acting as a systems analyst in a computer software company, created and expanded the reporting capabilities for consolidated financials, expense, and billings reporting using Oracle SQL 2007 and Oracle Discoverer Administrator. Part of the job was to provide recommendations for reporting improvements and enhancements, as well as provide software usage guidance to junior team members (lookup, pivot tables, SQL syntax, application configuration). This professional directly supported Finance, Customer Services, Sales, HR departments as well as executive leadership teams. Additionally, supported functional user templates creation, system access audit reports (SOX 404), and daily application functional support.

While working for a semiconductor company as a systems analyst-Oracle EBS R12, partnered with cross functional / international teams to update and refine Oracle CRM/EBS source data and provide the functional mapping and design documentation for new data warehouse in VISIO 2010. Additional responsibilities were coordinating and working with the business managers across the enterprise to develop a system to assign and maintain SOX 404 compliance and developing the Separation of Duties compliance reporting using Oracle SQL and EBS reporting layer. Furthermore, developed and audited the accuracy of all data transformation and ETL processes for Dynamics AX financial master data, general ledger balances for over 25 legal entities using MS SQL 2008.

Could the future success of your organization be helped by this systems analyst with experience working in computer software and technology services industries? Educational background is composed of Bachelor of Science, Computer Information Systems and Master of Science, Management Information Systems. Professional certification consists of Project Management Professional, PMP and Certified Scrum Master, CSM. Technical experience involves Oracle CRM (formerly PeopleSoft/Vantive CRM), Oracle, Siebel, SQL, Net, XML, UML, HTML, Java, C#, JavaScript, COBOL and Visual Basic.

Contributed to the organization’s success by functioning as project manager, business systems analyst, quality assurance, production support, and systems administrator for the Microsoft and Web Practice Area (a Microsoft .Net, SQL/Server and Oracle CRM environment). Serving as a systems analyst in a computer software company, managed all project efforts, and facilitated communication as single point of contact across multiple teams for global users in Web, CRM, Salesforce and SAP practice areas. Also, tracked all outstanding deliverables on project SharePoint site, and managed change requests along with any associated project risks. Some outputs produced were business case documents, project charters, project plans, communication plans, project risk check lists, and lessons learned. Also, handled vendor management for external customers.

Supported organizational goals and objectives by conducting global UAT efforts needed to launch a new product/application. Other duties were compiling SQL queries for system testing, and managing discrepancies on project SharePoint site. Some outputs produced were test plans, test scripts, and discrepancy logs. Also, acted as a member of Citrix Business Continuity team, as well as managed disaster recovery system testing for the team.

Could the future success of your organization be helped by this implementation specialist with experience working in hospitality, gaming and computer services industries? Educational background is composed of AS Business Administration. Has experience in extensive management and implementation of many information systems coupled with project management. This professional has success in supporting and managing business functions and processes specific to their applications. Technology skills include Oracle CRM on Demand. Tools expertise involves leveraging MS Office Suite, VISIO, Linux, Apache, MySQL, and PHP (LAMP), .ASP, JavaScript, IIS, and Zoho for managing projects and collaboration.

Contributed to the organization’s success by preparing, reviewing, approving, and implementing software, standards, and procedures to protect customer data that resulted in a “paperless environment” for the SaaS application Oracle CRM On Demand. As an implementation specialist in a hospitality company, worked on enterprise monitoring and management of Customer Relations Management (CRM) software and operations. Part of the job was to administer application configuration of 600+ Oracle CRM On Demand software users. Additionally, established, ensured, and maintained service level agreements for Oracle CRM On Demand Service Requests.

Supported organizational goals and objectives by designing, configuring, and implementing CA-Service Desk. Serving in a gaming company as an implementation specialist, created a GAP Analysis table to identify tools and skill sets used within each business unit. Additionally, developed a repository for the central collection of business artifacts in prep for ITILv3 implementation. Furthermore, created diagrams, drawing, process flowcharts, renderings, data modelling and schemas for CA-CMDB (ERP).

Is impacting your organization with an implementation specialist with work experience in internet, IT services and energy industries a current business consideration? Educational background is composed of Bachelor of Computer Application. Technical proficiencies consist of Oracle 11i eBusiness Suite including Service Contracts, Field Service, TeleService, Customer Support, T.C.A., Install Base, CRM Foundation, Preventive Maintenance, AR, OM, Inventory Development/Productivity Tools Oracle Reports 6i, Oracle Forms 6i, Oracle BPEL, SQL*Plus, Taviz, Oracle Translation Builder and TOAD.

While employed in an internet company as a techno-functional consultant (implementation specialist), involved in implementing, customizing Oracle CRM application for company website and integrating it with their B2C application. Also, was involved in designing and developing Oracle Forms, Reports and BPEL, as well as prepared design specifications and unit test plan for customization and enhancements for Oracle Customer Support, T.C.A, TeleService, Service Contracts, Install Base, CRM Foundation, Receivables and Order Management. Additionally, was involved in Gap Analysis, design and development of Customer Data Integration program to validate and load customer real time, from the B2C system into Oracle Applications.

Part of the job as an Oracle technical consultant (implementation specialist) in an IT services company was to implement various Oracle CRM (Service Contracts, Install Base, T.C.A., Oracle CRM foundation and Preventive Maintenance) modules. Moreover, implemented custom made Preventive Maintenance module and integrated it with the Oracle CRM module like Service Contract. Furthermore, developed the CRM customizations using Oracle Forms, Reports, Taviz, PL/SQL and SQL.

What contributions could an implementation specialist who worked in IT services, software and web development industries bring to your organization? Educational attainment is composed of Bachelor of Science in Commerce, Major in Accounting and Masters in Business Administration. Technical training completed were Oracle CRM On Demand Administration Essentials Class Release14 (2008), Oracle CRM On Demand Advanced Analytics Workshop Release 14 (2008) and Oracle CRM On Demand Data Import Workshop Release. Professional certifications involve Oracle Fusion CRM: Sales Certified Implementation Specialist, Oracle CRM on Demand R16 Administrator Certification and Oracle CRM On Demand R16 Reports Developer/Analytics Certification. Technical skills involve Oracle Sales Cloud Release 4 to 11, Oracle CRM on Demand Release 14 to 17, Oracle/JD Edwards EnterpriseOne CRM 8.9, 8.11 and 9.0, JD Edwards EnterpriseOne Xe, 1.2 and 2.0 CRM (Youcentric), PeopleSoft CRM 8.9 and Onyx Customer Center Version 4.51.

Challenges like implementing products and technologies to meet post-sale customer needs were welcomed and successfully completed on a regular basis. Serving as an implementation specialist in an IT services company, designed, validated and presented Oracle’s software as a service solution to include product concepts and direction. Additionally, specifically developed and implemented software solutions to solve complex technical and business issues. Moreover, provided user requirements definition and transformed functional software requirements into detailed designs.

Shared expertise by managing functional or technical aspects of multiple strategic studies and undertaking large scale, complex strategy and design efforts. Moreover, participated in the preparation of project proposals, developed system and user documentation as well as trained end-users. Additionally, configured products and performed product configurations in addition to executing systems testing before moving to production.

Would it be beneficial for your organization to employ an implementation specialist with experience working in IT services, automotive and computer services industries? Educational attainment is composed of MBA Marketing and Information Systems. Professional certifications consist of Oracle Certified Professional in Applications Development (OCP) certification. Professional trainings attended were Oracle Advanced Application Development Program, Oracle Incentive Compensation and Oracle Discoverer Reports.

Serving in an IT services company as an implementation specialist, was involved in the implementation of CRM projects in the Mid-West and East areas. Also, specialized in re-engineering and modeling of the Sales, Quoting, Commissions processes for clients in varied industry domains. Also, has experience in handling medium to large teams and efficient in customer interfacing roles across business/operations/middle, senior and top management. Moreover, setup the Oracle ERP/CRM instances, mapping the key business processes of the client onto the application and demonstrated the same to the super user groups.

As an implementation specialist, implemented the Oracle CRM suite including Service Contracts, Sales, Quoting and Commissions modules as a Functional Team Lead. The implementation was rolled out for Hach Ultra Analytics (HUA). The project was being implemented on an On-site/Off-Shore model. Furthermore, conducted Business Process Reengineering, Business Requirements Gathering, Product Fitment, Gap Analysis, Requirements’ Negotiations with Key Business Super Users including VPs, Directors, National and Regional Managers as well as Administrators of the related functions.