Below are the 3 Cloud Engineer/Architects, 4 System Administrators & 4 IT Helpdesk Specialists with MS Dynamics CRM & other systems experience. The Thor Group® provides MS Dynamics CRM project managers, SME's, systems analysts, database administrators, network administrators, solutions architects and MS Dynamics CRM implementers/trainers on a consulting, contracting or direct hire basis.

Does a cloud architect who is knowledgeable in MS Dynamics CRM, Oracle and SAP, as well as experienced in IT, business services and manufacturing services industries pique your interest? Technical knowledge includes MS Dynamics CRM, Oracle, SAP, AutoCAD, SCCM, Mosaic and CSS 3. Educational background includes Bachelor’s degree in Computer Engineering and Bachelor’s degree in Electrical Engineering.

Major responsibilities of this cloud architect included working on 3 migration projects end-end for 3 clients in which the requirements of the customers were assessed, Agile boards were created with the CI/CD pipelines and the high-level/ low-level design was created. Creating the code and the documentation for the client and deploying the infrastructure as code in order for the customer to deploy his applications in a scalable and accessible environment were efficiently completed. Key roles covered landing zone creation according with customer specifications, customer facing role and leading customer meetings and projects.

The job covered building and maintaining CI/CD pipelines, in addition to configuring .yaml files for CI/CD pipelines for Azure DevOps and Circle Ci. Tasks consisted of building the infrastructure as code in the following languages: JSON and Terraform, in addition to building and maintaining the network components in Azure. Functions involved deploying and maintaining Windows and Linux machines for proposed landing zones, along with coding different application components in Python. Building and maintaining Runbooks in Azure were completed. Building and maintaining infrastructures for 3rd party cloud providers were positive experiences brought to the business table. Good understanding of Jira Workflows permissions schemes, notification schemes and screen schemes was applied.

How can your organization gain an advantage with the help of a cloud engineer with MS Dynamics CRM skills, as well as work background in transportation, business services and power distribution industries? Technical skills cover MS Dynamics CRM, Oracle, .NET, Python, Maven, Jenkins, PowerShell, NoSQL and Ansible. Educational attainment includes Master’s in Computer Science and Bachelor’s in Electronic Communication Engineering. This individual is a certified AWS and DevOps Engineer.

While working for a power station, main functions of this cloud engineer involved implementing the new build framework using Jenkins and Maven as build framework tools, in addition to configuring Jenkins daily periodic backups for Jenkins config and plugins files. This individual deployed Ansible dashboard for configuration management to existing infrastructure, used Ansible to automate configuration management and used Ansible to manage web applications, conf files, database, commands, user mount points and packages. Experience in Microsoft Dynamics CRM data integration towards import/export of data using SSIS and custom and application development was applied, along with hands-on experience in Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.

Notable tasks included analyzing and resolving conflicts related to merging of source code for GIT. Jenkins was used for continuous integration and deployment into Tomcat application server. Responsibilities consisted of supporting and developing the tools for integration, automated testing and release management. Areas of expertise included automating, building and deploying the code from and to various environments; a wide variety of adaptable DevOps technologies and its tools, such as SCM, DevOps processes, CI/CD, build/release management, cloud management and containerization.

Could the future success of your organization be helped by this cloud architect with MS Dynamics CRM, NAV and Oracle proficiencies, as well as work background in IT, business services and media industries? Technical competencies involve MS Dynamics CRM, NAV, Oracle, JSON, XML, EDI, SSRS, SSIS, DTS, Visual Studio.NET, Visual Basic, Visio, UML and MS Project. Educational background includes BS in Electrical Engineering. This individual is a Microsoft Certified Professional.

One of the important contributions of this cloud architect included establishing an enterprise level hybrid cloud platform to serve as a portal for integration of over a hundred various social program applications in order to turn the current “program centric” model into a “member centric”. This platform served as a base for all future application development initiatives undertaken by all branches of the tribal government. The platform architecture was a major shift in a mindset of the IT staff as it moved away from a monolithic approach in favor of microservices architecture. Primary tools and technologies used involved Microsoft Azure, C#, Service Fabric, microservices, SOA, ASP.NET MVC, MS Dynamics CRM, UML, XML, WCF, Web API, REST, SQL Server, Visio, MS Project, TFS, IIS, Visual Studio and GIT.

This specialist architected and designed the highly robust and extensible master data schema to support the new platform. Collaborating closely with Microsoft Azure development team on established best practices and identifying proper set of tools/ components in order to deliver robust solution that could serve a large enterprise for years to come were skills brought to the table. Architectural frameworks were developed.

Does a systems administrator who is knowledgeable in MS Dynamics CRM and MS Dynamics GP, as well as experienced in business services, communication and manufacturing industries pique your interest? Technical knowledge involves MS Dynamics CRM, MS Dynamics GP, Azure, VMWare, SQL Server, Citrix, VDI and XenApp. Educational attainment includes B.S. in Computer Information Systems (CIS). This individual is a Microsoft Certified Professional (MCP) and a Microsoft Certified Solutions Associate (MCSA).

Major responsibilities of this systems administrator included administering multiple domain controllers, DNS, DHCP servers, MS SQL cluster, Citrix environment, Exchange and network security with Cisco ASA 5520 as well as Cisco ASA 5505 firewall appliances. The backup environment was also administered. Creating then maintaining user accounts, service accounts and computer objects were some of the key roles. Aside from creating the group policy, this individual pushed policy to new or migrated servers/accounts. The VMware ESX 5.1/5.5 environment was managed. Designing and implementing the Veeam backup for the 50+ virtual servers, in addition to providing key support for the CRM migration from MS Dynamics CRM 4.0 to MS CRM 2013 were positive experiences brought to the business table. The job covered planning and implementing the VMware ESX/VCenter upgrade from 5.1 to 5.5 on HP hosts. Functions consisted of designing, planning and implementing Windows Server migration on Windows IIS servers. Other duties involved designing, planning and implementing the migration of Exchange 2007 to Exchange 2010.

While in another job, duties involved serving as lead for HP separation and migration in which 25,000 servers were built or migrated. Part of the job was working as a key leader for infrastructure issues during the build/migration process were efficiently handled.

Could the future success of your organization be helped by this system administrator who is proficient in MS Dynamics CRM and Oracle, as well as work background in IT services, real estate and engineering industries? Technical competencies involve MS Dynamics CRM, Oracle, SharePoint, SQL Server, Active Directory, VMWare, Visual Studio and Jira. Educational attainment includes Bachelor of Science in Communications, minor in Information Systems.

Important contributions of this system administrator included supporting the migration of CRM system to cloud environment, troubleshooting network connectivity, providing data migration support and resolving support tickets. Tasks covered installing MS Dynamics CRM implementation, managing the user and adding users on Dynamics CRM, as well as handling the roles and rights of Dynamics CRM configuration. Skills brought to the table included providing and configuring virtual servers within a cloud environment, in addition to creating the solution architecture based upon Microsoft Azure PaaS Services. Solution was designed for various system components using Microsoft Azure. Aside from coordinating with external teams to reduce data flow issues and unblock team member, installation and configuration on Azure and components were carried out.

Key roles involved troubleshooting Azure application and user-based issues, along with providing all activities related to the administration of SharePoint sites. Conducting content migration and regular content management, as well as creating and maintaining content in the SharePoint environment were included in the list of duties. Areas of expertise included designing, implementing and managing environments improving business functionality with a diversified technical background with enterprise systems solutions and proven abilities to implement resource that decreased cost, increased performance and constantly exceeded targeted goals.

What can a systems administrator with specialization in MS Dynamics 365 CRM, with work background in IT and business services industries bring to your organization? Technical specializations involve MS Dynamics 365 CRM, SharePoint, Visual Studio, IIS, SQL Server, PowerShell Scripting, OneDrive and Azure. Educational background includes Computer Information Systems Program (ongoing).

Working with areas such as SharePoint and MS Dynamics customization and server management, as well as supporting and upgrading on-premise SharePoint servers without affecting business productivity were some of the skills brought to the table by this systems administrator. Change management requests were implemented using InfoPath based SharePoint workflows. SharePoint designer and Chrome developer tools were used to edit SharePoint pages and troubleshoot browser issues. Duties covered resolving IIS issues, bad redirects and HTTP errors, in addition to installing the SQL Server and correcting server and database issues. Implementing SQL Reporting Services was done to provide analytics and business intelligence used for decision management.

Responsibilities consisted of leveraging AWS to increase reliability of on-premise server infrastructure and customizing MS Dynamics CRM according to the service and sales team needs. Tasks involved planning and deploying a full disaster recovery solution to ensure business continuity using AWS Storage Gateway, along with working with upper management to provide IT services to enhance productivity. Functions included using PowerShell scripts to save time doing user management and server patching, in addition to assisting users with resolving Excel performance and Outlook problems. Other competencies included Dynamics 365, developing user interfaces, researching system logs, automating maintenance and resolving asynchronous workflows errors.

Could your organization use a systems administrator who is proficient in MS Dynamics CRM, Microsoft Hyper-V and VMWare, as well as experienced in manufacturing, pharmaceutical and logistics industries? Technical proficiencies cover MS Dynamics CRM, Microsoft Hyper-V, VMware Virtual Servers, Cisco Networking Equipment, Active Directory, DHCP, DNS and Group Policies. Educational attainment includes BS in Computer Science.

Primary tasks of this systems administrator included providing support for physical and virtual Microsoft servers, as well as managing Active Directory servers, shop floor connectivity Aruba (HP Switches), Cisco ASA, user, computers, site management, DHCP, DNS, Group Policies Firewalls and Antivirus. Administering the IP telephony, network switches, routers, firewalls, IP cameras, and VPN connections was carried out, along with documenting the entire network, servers, static IP addresses, server room configuration, workstations, shop floor controllers, VLAN Switch configurations, daily issues and resolutions. Key roles covered reconfiguring the Hyper-V Virtual servers which included memory, physical disk image, virtual switch and load balancing. The installation and configuration of IP Cameras as well as network video recording appliances were completed, in addition to providing support for over 200 users which the helpdesk team could not resolve.

In other jobs, part of the contributions involved managing vendor relationships, telecommunication circuits, and phone bills. Functions covered supporting the company growth from 110 employees to over 240 employees over the last 8 months and completing the hardware refresh for 240 computers, 30 Windows surface tablets, 20 laptops, 80 servers, Cisco switches to HP switches, Cisco ASA firewalls, VPN tunnels, Cisco Access points, wireless access points and copper to fiber conversion for Internet and MPLS circuits.

Would it be beneficial for your organization to employ an IT helpdesk support with experience working in cosmetics, apparel and energy industries? Educational attainment is composed of Bachelor’s degree in Computer information systems/Information Technology and a Certificate as Cisco Certified Network Associate. Technical skills include MS Dynamics 365 CRM, and Office 365. Has the ability to support Outlook in a Microsoft Exchange/Cloud environment, ability to support desktops in a MS active directory environment, support a variety of desktop applications, as well as ability to support mobile devices.

Serving in a cosmetics company as an IT helpdesk support/application specialist.NET /CRM and SYSPRO ERP developer, was able to identify, analyze, specify, design, and translate functional design to technical design. This specialist created and documented technical designs for medium to high complexity solutions including integration with external systems. This included integrating Dynamics 365 CRM with other applications, such as SharePoint (Office 365) and ERP software Syspro, power Pack, Twilio, Cozy Rock, MS Outlook, DocuSign, Rite Scan (WWS), Shipping System Ship link, and Salesforce (Ecommerce).

As an IT support analyst/network administrator in an apparel & fashion company, worked on Active Directory (AD) OSX Windows environment. Part of the job was to create user accounts, manage access control and administer company layered group policies, and create rules as well as network drive scripting. Furthermore, managed and configured VMware ESX Environment with iSCSI storage backend to accommodate internal growth, NAS, SAN, iSCSI, and SMB.

Would a detail-oriented technical /helpdesk support with work experience in education, hospitality, information services and outsourcing industries fit in your organization? Professional certifications involve A+ Certificate, ITIL Certificate, Securities + Certificate and Network + Certificate. Technical skills include Microsoft Dynamics CRM, Dynamics AX, Microsoft Navision, SharePoint and Exchange.

Some accomplishments included utilizing Navision and MS Dynamics CRM for ticketing purposes, as well as documenting all Help Desk requests made in person, via e-mail, or by phone. Serving as a technical support in a hospitality company, provided support to end users by identifying, researching and resolving technical issues thru TCP/IP, DHCP, Gateway, Router and Firewall network issues, Active Directory user accounts and permissions, replacing switches, and hubs. Also, provided support of Office 365 admin management console, as well as took ownership of incoming calls from the end-user community and promptly provided one call resolution to address technical inquiries in a Microsoft Windows 9X/NT/2000/XP/2K3, 7, 2008, Server 08, Server 12 environment.

Shared expertise by providing network systems support for external clients in a technical capacity. Serving as a senior technical support engineer in an information services company, worked on onsite and offsite handling of incoming calls thru document management systems (i.e. connectwise, trackit) as well as phone and email. Furthermore, performed front line installation software on laptops, workstations tablets, and cellphones. Additionally, configured NAS and SAN devices.

How can an IT support /helpdesk specialist who worked in legal services, telecommunications and research industries help your organization? Technical proficiencies involve Microsoft Dynamics CRM, IBM Notes, Sametime, Apple iPhone 6, Samsung/Android devices, Bomgar remote, Avaya Desk Client, Win 2008 Server and Salesforce CRM.

Working with challenging issues such as spearheading the maintenance support for over 75 machines, promoting the readiness of all networked systems and displaying exceptional acumen in troubleshooting Windows systems have vetted this specialist’s work experience. As an IT support specialist, selected projects & achievements involved coordinating business system updates to promote security and reliable functionality of infrastructure. Also, has installed, configured computer systems and refurbished older machines to achieve significant cost savings. Moreover, engaged clients, via phone and chat support, analyzing business system requirements and providing tiered technical issue resolution.

With a “can do approach” in the area of conducting both direct and indirect triage, facilitating new server connections for thousands of ATM users nationwide have been career objectives. Serving in a legal services company as a technical support, engaged clients, expertly assessing needs, responding to technical queries, security issues and associated issues common among Apple Mobile device users (iPhones, iPads, iPods and iTunes). Additionally, championed account management activities for customers within 14 western states. Furthermore, coordinated efforts across several lines of business to deliver excellent customer service.

Would hiring an IT support /helpdesk analyst with experience working in electronics, telecommunications and computer software industries help meet the needs of your organization? Software expertise is composed of Microsoft Dynamics CRM, Microsoft O365, SharePoint 2010/2016, Active Directory, Microsoft Exchange 365, Remedy, Cherwell, and Salesforce Ticketing Systems. Professional certifications include CompTIA Security +. Educational attainment consists of Bachelor of Science in Information Systems Security.

Acting as an IT support in an electronics company, resolved issues related to Windows, network connectivity, as well as problems associated with software and hardware errors (Laptops, Desktops, Tablets and mobile phones). This specialist resolved all level I and II desktop support requests, application support, software /system updates and E-Mail (Exchange 365), Microsoft Outlook. Also, worked on combination of phone and remote support requests via LogMeIn, TeamViewer and Microsoft Remote Desktop management platforms. Moreover, maintained Active Directory’s OUs and Policies, Domain Accounts and fulfilling requests for provisioning/de-provisioning accounts, adding accounts, password resets and their prospective membership groups assigned duties.

While working for a telecommunications company as a technical support, supported Windows-7 & 10, POS Terminal functions, troubleshooting Credit Card devices, Receipt printers and Dell printer devices, along with uninstalling / reinstalling application drivers and software. Additionally, received inbound calls from an IVR system based on routed issues (email, network connectivity), accessing applications in a fast-paced environment and effectively documented issues in Remedy ticketing system. Furthermore, assumed responsibility for solving customer problems while ensuring customers’ expectations are met, if not exceeded.