Below are the 3 Directors of IT, 2 Applications Managers & 4 Project Managers (Computer & Math) with MS Dynamics CRM & other systems experience. The Thor Group® provides Microsoft Dynamics developers, database administrators, business analysts, systems analysts, software engineers, solutions architects & MS Dynamics software implementation specialists on a consulting, contracting or direct hire basis.

Would hiring a director of information technology with experience working in legal practice and environmental services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Business Administration in Management Information Systems. Software skills involve Microsoft Dynamics CRM/ERP, QuickBooks, AWS, Azure and ConnectWise. Professional certifications involve AWS Certified Cloud Practitioner and Continuum Security Fundamentals for Engineers.

Acting as a director of information technology in a law practice, key accomplishments were leading multiple office build-outs, relocations and refurbishments. What started out as a single office infrastructure grew to seven offices and two data centers. Also, facilitated remote office connectivity utilizing both MPLS and VPN technologies, networking equipment and cable infrastructure. Concentration was on security, redundancy and minimal end user impact. Similarly, implemented and designed firm wide Cisco Unified Communications system with video conference capabilities that, in addition to connecting all offices, implemented successfully an uncommon approach in providing end user desktop video so that all employees from all offices and the firm operated as one single office as opposed to separate entities.

Other tasks involved creating “enhanced” conference rooms that utilized control panels to manage video conferencing, audio conferencing, end user content, room automation with integrated microphones and speakers. In addition, implemented SIP trunk technology. Furthermore, recommended several security health checks from outside security firms to ensure and maintain the best security posture. Engagements included external audit (penetration) testing, firewall audits, internal audit, domain audit, internetworking audit, wireless audit and established security awareness training program.

Is impacting your organization with an IT director who worked in software, business services and textile industries a current business consideration? Educational attainment is composed of BS Computer Science with Technical Writing minor, as well as MBA (Finance). Professional certifications involve MCSE+I (Microsoft), MCSE (Microsoft), MCDBA (Microsoft), and MCSD (Microsoft). Software skills include Microsoft Dynamics CRM, AX, NAV and ERP, Azure, SAP and JDA.

While employed in a software company as an IT director, implemented Alfresco ECM /DMS and integrated with various CRM systems. This specialist led and hired remote and offshore developers; and overcame communication challenges with personnel who speak different languages and where all communication is electronic. Some of the tasks were assigning tasks, monitoring progress, and process effectiveness for development teams. Similarly, created and implemented processes for development staff in order to improve reporting, accuracy of estimates and billing, project documentation, project management processes, and software code storage.

Part of the job as an IT manager in an outsourcing/offshoring company was to implement numerous projects for custom customer portals, business initiatives, and new business channels. Other duties were delivering custom software changes for portals, apps, and reporting with Power BI, Tableau and SSRS. Additionally, supported multiple lines of business for a mobile company (primary client) in various locations throughout the U.S. Furthermore, coordinated and implemented multiple Dynamics NAV ERP and Solochain WMS systems, as well as implemented DevOps and Agile practices including Scrum, Kanban, and CI/CD.

What contributions could a director of information technology with experience working in education, computer hardware and printing industries bring to your organization? Academic credentials include Bachelor of Business Administration, Master of Business Administration, Master of International Management, and Master of Science in Software Engineering. Professional certifications involve PMP (Project Management Professional) certificate, CSM (Certified Scrum Master) and CRM (Customer Relationship Management System). Technological proficiencies involve MS Dynamics CRM, SAP CRM, Oracle, JD Edwards (JDE) and SAP.

Challenges like overseeing the information technology (IT) strategies for developing and implementing the policies and goals for the organization were successfully completed on a regular basis. While working as a director of information technology in a computer hardware company, transformed strategies into prioritized initiatives for teams while providing support for urgent issues without losing focus on longer term deliverables. Other duties were managing the relationships with 10 major business units, 5 corporate departments, vendors, consulting firms and global IT resources. Moreover, developed annual IT budget of $10 million, managed 50+ IT staffers and motivated 8 IT managers/team leads. Major business applications include Oracle’s JDE; MS Dynamics CRM, SAP CRM and Salesforce.com.

Shared expertise by establishing and monitoring the start of projects and providing work direction to the China support staff. As a director of IT in a printing company, improved and coordinated the communication channels between US and China working staff. Other duties were acting as the liaison between corporate IT and IT Director/CIO from business units, as well as managing the client relationship to ensure the technical services provided to US customers were meeting clients’ expectation.

Would it be beneficial for your organization to employ an applications manager with experience working in water treatment and retail industries? Educational attainment is composed of BE Bachelor of Engineering (Electrical-Electronics). Software proficiencies involve MS Dynamics CRM, SAP CRM, Salesforce.com, IBM WebSphere Commerce, Java and .NET. Career achievements include working on global CRM deployment migrating multiple on-premise Dynamics CRM instances to Dynamics CRM Online (Cloud) for Lead, Opportunity, and service management, with a comprehensive roadmap to support digitization of an industrial manufacturing business with ERP and Marketing automation integrations.

As an applications manager in a water treatment facility, led IT vision, strategy, and roadmaps, as well as enterprise cyber security. Some of the tasks were completing application portfolio management for simplification and cost optimization, as well as budget planning, tracking, and monitoring.

This professional consolidated web presence driving high SEO and RFQ generation with Ecommerce integration, as well as developed a Digital Commerce strategy integrated with Web, CRM, and ERP. Furthermore, consolidated CRM Systems with a progressive roadmap to assist growth and sales productivity, as well as carried out team mentoring, performance management, and skills development.

Would a detail-oriented applications manager with work experience in real estate, power generation and automotive industries fit in your organization? Has years of experience in database/business intelligence industry ranging from data engineer, architect and thought leader managing teams on several multi-million dollar projects. Moreover, has extensive experience in road mapping (from development to full operations) platforms using SQL Server, Oracle, MySQL, Greenplum, PostgreSQL, Teradata as well as MPP (Massively Parallel Processing) systems such as NoSQL, HDFS/Hadoop and other Big Data technologies. Technical skills involve MS Dynamics CRM.

Some accomplishments included managing and leading a major cloud ERP implementation that included but not limited to POC (Proof of Concepts), vendor evaluation and overall cloud management and infrastructure. Acting as an applications manager in a real estate investment trust, led, managed and upgraded Microsoft Dynamics CRM application for internal and external customers. Part of the job was to create a data feed from cloud to local database for more federated reporting. Moreover, started a POC using machine learning linear regression models to evaluate real values.

Shared expertise by transitioning the database environments to utilize and/or leverage cloud platforms, as well as leading efforts to evaluate home-grown applications cost versus tools available on the cloud. This included building POC, validating them with key stakeholders and making recommendations to executives. As an applications manager, assisted in discovery, use and implementation of cyber-security practices. This included data detection, breach analysis and low level penetration testing. Furthermore, collaborated with several business stakeholders on key workflows and decisions made from several central and silo application platforms.

Would it be beneficial for your organization to employ a project manager with experience working in IT services, broadcast service and insurance industries? Educational background consists of BA in Communications and MS in Instructional Technology. Professional certifications/licenses involve Project Management Professional (PMP). Technology summary consists of MS Dynamics CRM, Jira, Confluence, Visio, Planview, Workday and Salesforce. Core skills include program & project management, as well as management consulting.

Serving in a management consulting company as a project manager, performed as a thought partner to business unit leaders and IT on program design and strategy while interfacing regularly with BU leaders through the IT Steering Committee to define and update project priorities and implementation opportunities and challenges. This specialist monitored and executed 80~ projects per year with PMO financial oversight $100M~ yearly budget spend. Also, led the PMO project portfolio monthly reporting project status process to C level executives.

As a project manager in an information technology consulting company, directed and led a complex, dynamic platform containing integration, web services and functionality to implement a business- transforming enterprise customer relations management system. Part of the job was to conduct development activities using Agile methodologies and the sprint release cycle. Other duties were building comprehensive roadmap that provided a client government agency with working functionality after every build. Furthermore, launched seven cloud- hosted environments to support development of enterprise management system in 30 days; as well as implemented customer service automation and training to 300+ users within 90 days.

Would a detail-oriented project manager with work experience in IT services, utility and telecommunications industries fit in your organization? Educational attainment is composed of economics and business administration. Knowledge in software and other systems involve Microsoft Dynamics CRM, Microsoft Dynamics AX 2012, SAP/Ariba and Remedy.

Some accomplishments included acting as senior IT implementation project manager for major IP-based projects for unified communications (UC), including contact center, VoIP, wireless upgrades, network refresh and security. As a project manager in an IT service management company, conducted project installations at medical centers, medical office buildings, administrative centers, medical record office and storage facilities. In addition, coordinated and communicated recommendations to internal support staff, as well as operations, administration & maintenance (OAM) staff, including executive staff.

Shared expertise by leading the coordination & installation of wired & wireless networks for the company’s modernization initiative across the 50,000 square miles of its service territory. While working as a project manager in an electricity supply company, conducted wireless & antenna site surveys for communications upgrades at company’s substation facilities. Other responsibilities were preparing and delivering effective documentation and presentations on project technical artifacts and overall solution/projects architectures and designs. Furthermore, facilitated the escalation and resolution of strategic design and implementation issues through the IT operation & installation standards.

How can a project manager who worked in housing authority/real estate, consulting and transportation industries help your organization? Educational background is composed of BS Business Administration. Professional certifications involve PMP-Project Management. Software expertise consists of MS Dynamics Navision CRM Module, Crystal Reports, Oracle SQL, Visual Basic and C++.

Working with challenging issues such as creating and executing change management project work plan for various executive management staff out of which included directors and vice presidents to be viewed on Project Tracker for analysis were part of this specialist’s work experience. Serving in a housing authority as a project manager, acted as liaison between IT, Business, PeopleSoft POS, Finance Oracle PeopleSoft GL, Legal and HR Depts. with change management upon enhancements and builds within Oracle CRM Siebel. Also, documented Siebel Architecture and entity relationships utilizing Visio and updated SharePoint Site with Oracle CRM Siebel and Office 365 documents in which included Excel pivot tables and V-lookups. Moreover, customized SQL Oracle OBIEE and OBAI Business Intelligence reports and Tableau dashboards.

With a “can do approach” in the area of meeting with management of Server, Storage, and DBA teams to ensure quality assurance and risk mitigation (Capacity and Performance Monitoring and Planning) have been career objectives. While employed as a project manager, managed Office 365 and Windows 10 with Metalogic migration tool and Epic migration for global users in Windows 2012 server environment. Additionally, linked Office 365 with SharePoint and MS CRM Dynamics for Change, Incident and Knowledge Management content with Metalogic Migration tool. Furthermore, monitored and controlled procurement process and asset management via SAP plant maintenance module and MS Dynamics CRM.

Would hiring a sr. project manager with experience working in insurance, banking and financial services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Engineering (BE) in Computer Engineering and Master of Business Administration (MBA). Software skills include Microsoft Dynamics CRM, Salesforce, PeopleSoft Financials, and Oracle HR. This individual is a PMP (Project Management Professional).

Acting as a sr. project manager in an asset management company, developed a framework of comparing security attributes (more than 2000) of TRP, and BNYM systems. Key accomplishments were identifying 40% of key attributes in the first 2 phases of data validations, as well as early detection of key differences attributed to early start (3 months) of UAT, and prod parallel activities. This specialist established data transformation processes (batch, FTP) between two organizations, daily monitoring jobs and validations. In addition, partnered with IT, and Operations stakeholders in developing data differences mitigation plan, impact to 60+ downstream applications which included scope definition, prioritization and release planning.

While working for an insurance company as a project manager, worked on the global implementation of CRM (Microsoft Dynamics CRM) to (NA, EU and Belgium, responsible for global expansion used by 2000+ call center representatives. This involved transformation of claims submissions from customers, providers and other entities. Part of the job was to serve as a liaison with vendor (i.e. Microsoft), and internal IT teams in investigating configuration issues and remediation. As a Scrum Master, led re-engineering of OLE (On-Line Enrollment) web-application project. The upgrade significantly improved client/broker time on website to more than 40% and also reduced new case implementation time from 45 days (max) to 20 days (more than 50%).