Below are the 3 Project Managers, 4 Directors of IT & 4 Systems Administrators with MS Dynamics CRM & other systems experience. The Thor Group® provides CRM project manager, director of IT or systems administrator who knows MS Dynamics CRM systems on a consulting, contracting or direct hire basis.

How can a CRM project manager with experience working in consulting, education, and staffing industries help your organization? Educational attainment is composed of Bachelor of Science in Accounting. Professional certifications include Project Management Professional (PMP). Software skills involve MS Dynamics 365 CRM, Salesforce.com, Visio, ACT!, Goldmine, SalesLogix, Sage CRM, QuickBooks, Great Plains and Sage 50 (Peachtree).

Working with challenging issues such as managing successfully a Microsoft Dynamics 365 CRM software implementation converting from Microsoft Dynamic 2011 CRM and Salesforce while implementing new processes for handling customer cases and sales pricing have vetted this specialist’s work experience. Serving in an IT consulting company as a CRM project manager, worked on a project that was a global uniting of two CRM systems to one CRM system for the whole company while interfacing with two separate SAP ERP systems. It also needed coordination with an upgrade to Office 365 and Active Directory. Additionally, responsible for the overall direction, coordination, implementation, execution, control, and completion of the project ensuring consistency with Sales Operations, IT, Legal, Research & Development, customer service, and other departments strategy, commitments, and goals.

With a “can do approach” in the area of overall direction, coordination, implementation, execution, control, and completion of various projects, Medicaid, ACA, Data Center projects ensuring consistency with MITS strategy, commitments, and goals. As a project manager in a university, developed, implemented and led the five- process group of the Project Lifecycle: Initiate, Planning, Execution, Monitor & Control, and Close project or phase. Furthermore, created risk plans for risks and contingency plans.

Would hiring a project manager with work experience in a children’s hospital and healthcare services provider help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Business Administration and Master of Science in Information Systems Management. Technical skills involve MS Dynamics CRM, Microsoft Dynamics ERP AX, ARIES, ArcGIS, SAP, PeopleSoft, CAD/CAM, APLICOR ERP, VB, SQL and VBA.

Acting as a project manager in a children’s hospital, functioned as Microsoft Dynamics project manager for Implementation of Microsoft Dynamics ERP AX, MS Dynamics CRM on premise version, CRM upgrades, implementation, maintenance Project, and ERP Solutions upgrades. This professional implemented MS Dynamics CRM 11 migration from ACT!, as well as provided code review and migration. Some of the tasks were completing performance optimization as needed by clients. Also, implemented and conducted training for client workplace staff on utilizing the applications software. Additionally, drafted manuals as needed, worked closely with clients to understand CRM application enhancement needs, as well as tracked project deadlines with Data migration.

While working for a healthcare services provider as a project manager-PMO, extended services with IT projects listed including construction, real estate, banking, manufacturing, Healthcare, Life Science, Medical service product startups and growth stage clients. This also included Process Manufacturing and Distribution as well as Retail discreet business intelligence software, Telecom, IoT, BI, EMR, EDM, CRM, RAID log in, SharePoint, SDLC software development, data analytics, data migration and E-business customer centric application development. More so, this involved Electronic Information Resources (EIR), ARIES, ArcGIS, supply chain, SAP, PeopleSoft, data warehouses, decision support, and revenue cycle management in clinical / non- clinical settings.

Could the future success of your organization be helped by this project manager who worked in non-profit, food retail, mass media and financial services industries? Educational attainment is composed of Master of Science Certificate in Business Administration and Master of Science in Management/Project Management. Program experience consists of Microsoft Dynamics CRM, Oracle E-Business Suite (EBS), Cloud Computing, SAP, Hyperion/HFM, Salesforce, Tagetik, Apptio, Visio and Microsoft Dynamics Great Plains.

Contributed to the organization’s success by implementing Gainsight Customer Service Platform (Salesforce Lightening) managed platform/database project and working with cross functional teams and departments. Serving as a project manager, worked on TLS upgrade from TLS 1.0 to 1.2 or greater to decrease security vulnerabilities, as well as assessed all in-scope public facing systems to determine level of effort to remediate out of date transmission protocols. Part of the job was to implement CoStar for IFRS-16 international project, financial regulatory projects, implementing regulations/standards around financial business as well as G&A processes, systems and applications.

Supported organizational goals and objectives by managing Infrastructure, data migration and conversion to Oracle Cloud project from MS Dynamics due to company merger. Serving as a project manager in a non-profit organization, processed to make certain infrastructure changes went as planned, end-to-end Agile methodology and project management. In addition, was responsible for technology business management, merger and acquisition of Formation Brands, risk and change management as well as enterprise architecture which involved in-memory database platforms supporting real-time analytics, transactions for mobile and internet apps initiatives, including ETL conversion of database.

What contributions could a director of IT with experience working in construction, electronics, consulting and software industries bring to your organization? Educational attainment is composed of Bachelor of Science (BS) in Computer Science. Software skills involve MS Dynamics CRM/AX/NAV, Sage, NetSuite ERP/CRM, Azure Dev/Ops, HTML, Typescript, JavaScript and jQuery.

Challenges like realizing $1.5M in annual savings through IT restructuring, including overhaul of data, voice, video, and MPLS functions and resource allocation were welcomed and successfully completed on a regular basis. Serving as a director of IT in a construction company, worked on Voice/VoIP with inbound call routing, SBC, Unified Communication Systems, Avaya to Cisco (including a complete upgrade of Avaya), in-house Faxing and OCR (OpenText/Kofax). Also, worked on ERP, WMS, LMS, Exchange, Dynamics CRM, SharePoint, Power BI, Loyalty/Channel rewards program, Mail Chimp, Fleet & Asset Management, HR/Payroll, Windows 10, Office 365, VMWare 5.5-6.5, Intermec/Honeywell Scanners.

Shared expertise by implementing OCR integration for the Faxing System to automate order processing, boosting CSR productivity by 25%, reducing errors, improving SLA’s and optimizing delivery schedules. Selected contributions were completely converting the physical based servers to a virtual environment using VMWare (5.5-6.5). Also, redesigned the Wi-Fi network to improve warehouse performance by 30%. Furthermore, did renegotiation of core contracts, and implementation of new enterprise technologies (Warehouse & Labor Management, Logistics, CRM, VMWare, and Document Control applications).

How can your organization gain an advantage with the help of a solutions architect who is skilled in MS Dynamics AX, with work background in engineering, IT services and hardware industries? Technical skills cover MS Dynamics AX, Oracle, SAP, Hyperion, PowerBuilder, X++, ASP, VB and C#. Educational attainment includes Bachelor of Science in Mathematics Statistics and Computer Science. In addition to preparing for PMP status, this individual obtained Microsoft Certified Professional level.

While working for an engineering company, main functions of this solutions architect were composed of performing senior Dynamics AX consulting for blueprinting and design of international ERP implementation for Microsoft Dynamics AX gold partner. The development of current & future state systems and business process definition, development of fit-gap analysis of Dynamics AX with high level solution requirements were carried out. Business process and systems improvement analysis and recommendations were provided. This individual developed BI Business Process Analytic Models and developed/validated the system architecture model for virtualized implementation. Duties involved developing systems benchmarking and sizing strategy, using MS Dynamics AX with X++, Microsoft Hyper-V implementation, Visual Studio Team Foundation Server, MS Office, MS SharePoint Server and Microsoft SQL Server 2008 R2/ Server 2012.

Dynamics AX Application integration Framework, MS Integration Services, MS Reporting Services and Analysis Services with OLAP were completed. Responsibilities consisted of performing solution architecture for ERP implementation for Microsoft Dynamics AX gold partners. Dynamics AX implementation was part of the responsibilities: enterprise process analysis, elicitation and documentation of business processes, development of measures to drive business process improvement and testing of application modifications according to functional requirements.

Could the future success of your organization be helped by this project manager who is proficient in MS Dynamics AX Modules: General Ledger, Basic, Administration, Accounts Payable, Accounts Receivable and Projects with work background in software, commercial services and manufacturing industries? Technical competencies involve MS Dynamics AX Modules: General Ledger, Basic, Administration, Accounts Payable, Accounts Receivable, Projects, Inventory, Production, Human Resources and Warehouse. Educational attainment includes MBA (Finance and Leading Strategic Change) and BS (Accounting & Computer Information Sciences).

While working for an organization that specialized in MS Dynamics AX, important contributions of this project manager included providing quality assurance for new product release focusing on optimizing management reporting and operating processes to create significant financial value and improve the customers’ experience. An additional task covered creating methodology, training material, toolkits, templates, and best practices for repeatable core initiatives. Operations assessment was also carried out. Tasks covered managing strategic business process review for various clients and identifying Cost savings opportunities through the evaluation of current operating model including people, processes, technology and organizational structure. Strategic technology selection was completed. The ERP system evaluation for a $3 Billion food manufacturer was managed.

Key roles in another project involved managing projects for development and deployment of large-scale company change. In addition, this specialist managed a team of 5-15 from beginning to end. Project on full lifecycle of systems development was adopted company-wide, which simplified work procedures such that monthly efficiencies increased 30% for half of the organization, and resulted in significant annual Cost savings.

How can a director of information technology with experience working in home/office products, retail and pet food/supplies industries help your organization? Educational attainment is composed of Bachelor of Arts in Business Administration (Major – Management Information Systems). Technical proficiencies include MS Dynamics CRM, MS SharePoint, AWS, Fastly, Akamai, QlikView, MS PowerBI and Oracle DB.

Working with challenging issues such as overseeing migration of branded eCommerce platform from Magento V1 to V2 to increase desktop conversion rates by 5%/mobile rates by 15%, augment revenues by $3M, and generating savings of $175K in operational expenses have vetted this specialist’s work experience. Serving as a director of information technology in a home & office products company, directed seamless transition of SQL Server 2008 R2 and other supporting infrastructure to Azure. Part of the job was to implement Dynamics 365 CRM to improve efficiency of call-center operations; decrease time spent by agents on the phone by 20% and improve customer service scores. Additionally, introduced cross-functional security council to ensure compliance with GDPR/CCPA privacy regulations.

With a “can do approach” in the area of directing migration of infrastructure from data center-hosted environment to AWS resulting in $150K annual decrease in costs have been career objectives. While employed as a director of technology, collaborated with marketing and sales team to identify new products and services, defined release schedules, and ensured timely delivery of services to drove $5M in revenue annually. Furthermore, facilitated creation of statement of work for key accounts and project initiatives leading to $500-$750K increase in profits annually.

Is impacting your organization with a systems administrator with experience working in government, commercial services and marketing/advertising industries a current business consideration? Educational attainment is composed of Bachelor of Arts in English Studies and Literature. Professional certifications consist of MCSE and Security+. Technical skills involve Microsoft Dynamics CRM, Microsoft WSUS, Windows Server and Hyper-V. Also, has familiarity with MSSQL, Exchange, Mimecast, Barracuda Email Archiver, SharePoint as well as Veeam Backup & Recovery.

While employed in government as a systems administrator, fully supported Windows environment of 180+ virtual servers, using a variety of software and Dell hardware. Some of the tasks were doing 99% virtualized environment with VMware 6.0 hosts (recently upgraded from 5.5). In addition, worked on PowerShell and DOS cli batch scripting experience for server and PC task automations (local, scheduled, remote jobs), including Windows task scheduler use. This specialist also learned Linux bash scripting at present, light VBScript, and JavaScript as it pertains to SharePoint 2013.

Part of the job as a systems administrator in a commercial services company was to fully support Windows environment of 200+ end users and 110+ servers, using a variety of software and Dell hardware. This individual trained to become the primary Citrix XenApp server administrator. Moreover, worked on PowerShell and batch scripting for server and PC task automations (local, scheduled, remote jobs) as well as other tasks needed, including Windows task scheduler use.

What contributions could a systems administrator with work experience in consulting, insurance and information technology services industries bring to your organization? This systems administrator has over 20 years of system administration experience including 10 + years Active Directory Administration; 9 + years Microsoft Exchange administration versions : 2003, 2010, 2013 and most recently – Office 365; Lync 2010 and 2013 (Skype) administration. Technical skills involve Microsoft Dynamics CRM, Active Directory, Barracuda SPAM filter, Norton Antivirus and VMware.

Challenges like supporting Windows server environment consisting of 5000 + user accounts and 3000 + system / application accounts were welcomed and successfully completed on a regular basis. Serving in a management consulting company as a system administrator, administered Microsoft technologies including Active Directory under Windows 2008 and 2012, as well as performed Active Directory administration tasks including creating domains, OUs, adding/configuring roles and services, backup/restoration of AD users, account creation/group management, file/folder/share permissions, group policy, log-on scripting, RBAC Administration and Password resets. Also, has experience supporting physical and virtual Windows server environment consisting of virtual servers utilizing VMware.

Shared expertise by diagnosing network problems involving hardware or software for supported applications. While working as a system administrator in an insurance company, did administration of Exchange 2003 including user creation, distribution list creation and administration, as well as administration of Barracuda SPAM filter. Moreover, worked on Lotus Notes / Domino Administration including mNotes Support and smart device support. Furthermore, drafted training materials, organized and led multiple training sessions for a variety of applications.

Would it be beneficial for your organization to employ a system administrator who worked in automotive, marketing and computer network industries? Educational attainment is composed of Associate in Applied Science in Electrical Technology and Bachelor of Science in Information Technology. Professional certifications involve Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Systems Engineer (MCSE), Certificate in Website Development and CompTIA Network+ CompTIA A+. Technical skills involve Microsoft Dynamics CRM, Microsoft Exchange Server, Microsoft SharePoint and Microsoft SQL.

Serving as a system administrator, designed network infrastructure and procured required IT equipment for on-boarding 4 remote locations. Part of the job was to setup networks for remote locations by procuring and preconfiguring network equipment prior to deployment in collaboration with local IT firm. Additionally, oversaw vendor relations to acquire required line drops for network.

As a systems administrator, saved $5K via migration to Microsoft Dynamics system and reverse engineering of Data Basics system. Also, administered all key aspects of two companies’ networks comprising of 300 internal users and 5000 external users, as well as eight sites without any assistance. Part of the job was to secure $8K in yearly cost savings by replacing old wireless access system with a WPA2- Enterprise wireless system, which resulted in automated connection of company computers without a passphrase and a segmented guest system. Furthermore, drove company IT operations to meet ever-growing IT demands with minimum staff by concurrently serving as System Administrator, Network Administrator, and Director of IT Infrastructure.

Would a detail-oriented systems administrator with experience working in manufacturing, IT services and telecommunications industries fit in your organization? Educational attainment is composed of Bachelor of Science in Computer Science and MBA in Management Information Systems. Software skills involve Microsoft Dynamics 365 CRM, Navision, SharePoint, Exchange, Office 365, Skype for Business, Microsoft Project, TEAMS and Basecamp. Key accomplishments were increasing operational productivity by 40% through integration of Microsoft CRM and Navision systems, facilitating automatic update of transactions and entities.

Some accomplishments included setting up and training users on Office 365 and Dynamics 365 CRM, as well as analyzing Office Software and client architecture to streamline operations. As a systems administrator, generated monthly performance reports using Excel and PowerPoint, as well as created support documentation to empower and extend IT skills to end users. Part of the job was to implement solutions to operations issues for users of Windows and MAC OS via phone, email and live chat with end users.

Shared expertise by spearheading system integrations and upgrades (CRM, Navision, SharePoint, Exchange), minimizing downtime by 50%. As a systems administrator in a chemical manufacturing company, simplified User Experience on ERP and CRM systems by customizing Role Centers, pages, reports and dashboards. Other duties were creating reports and dashboards for Management using SSRS and CRM dashboards. This increased decision-making by 80%. Furthermore, implemented CRM Mobile for Field Sales Team, shortening Sales Cycle by 60%.