Below are the 4 CRM Functional Consultants, 4 CRM Consultants and 3 Implementation-Training Consultants with MS Dynamics CRM & other systems experience. The Thor Group® provides Microsoft Dynamics developers, database administrators, business analysts, systems analysts, project managers, software engineers, solutions architects & software implementation consultants on a consulting, contracting, or direct hire basis.

Would a detail-oriented functional consultant with experience working in IT services, waste management and chemical industries fit in your organization? Educational background is composed of MBA – General Management with Information Technology. Technical skills consist of MS Dynamics CRM, Salesforce CRM and SAP CRM. Middleware skills include SAP PI/XI, TIBCO and Mulesoft.

Some accomplishments included leading the blueprint discussions and requirement gathering sessions for mySAP CRM Lead, Opportunity and Quote-to-Order-to-Cash areas of Sales Order processing using Interaction Center (IC) WebClient. As a functional consultant in an IT services company, successfully completed initial prototype and walk through for CRM sales and IC WebClient sales scenarios. The scope of the project was to integrate mySAP CRM Customer Interaction Center with SAP SD. The Business Scenario of this project was to create Opportunities, Activities, Quotations and Sales Orders through SAP CRM and the CRM Sales order will be replicated in SAP ECC as Sales Contract for Billing and Accounting.

Shared expertise by conducting requirement gathering workshops for New Mexico and Houston and configuring SAP’s playback system to demonstrate SAP Best Practice Waste Management business scenarios. Acting as a functional consultant in a waste management company, involved in Business Partner (BP) and Contract Account, Contract Data Mapping sessions to Map MAS data to SAP and trained WM Data Conversion Team to understand SAP fields and usage. Furthermore, created Business Process Diagrams (BPDs) for gathered requirements and uploaded BPDs to Solution Manager.

How can a functional consultant with work experience in wholesale, construction and computer software industries help your organization? Educational attainment is composed of Bachelor’s in Computer Science. CRM Technologies skills include Microsoft Dynamics CRM. Database skills involve Microsoft SQL Server 2008 R2/2012, Oracle 9i/10g, TOAD and MS- Access. Other tools expertise consists of Microsoft Visual Studio 2008/2010/2012, MS Dynamics CRM Toolkit, Directory, Exchange Server, SSRS, SharePoint, Outlook Client, Custom Workflows, MS Visio and SharePoint Server2010/13. This professional has over 5+ years of overall experience in Customer Relationship Management using Microsoft Dynamics CRM.

Working with challenging issues such as customizing MS Dynamics CRM 2013/2015 online application based on the business requirement have vetted this specialist’s work experience. Serving as an MS Dynamics CRM functional consultant in a wholesale company, assisted in Upgrade/Migration from Microsoft Dynamics CRM 2013 to 2015 using both externally available tools and self-built tools. Also, worked on reporting server instance for implementation of MS Dynamics CRM 2013 system. In addition, configured and customized CRM using web-based administration tools (form layout, workflow design, Web Resource, Iframe and view creation, etc.).

With a “can do approach” in the area of leading requirement gathering efforts for Business Process, Business Requirements, Legacy Systems, and Application Mappings for Microsoft Dynamics CRM. Acting as a CRM functional consultant in a construction company, worked on extending Dynamics CRM application by writing custom pages, plugins, custom workflow activities and web resources. Additionally, analyzed and implemented Dynamics CRM Security models. Furthermore, worked in CRM to facilitate complex business rules and validate data, create events, as well as advised on Dynamics CRM business cases and proposed solutions based on CRM out of box functionalities and customizations.

Would hiring a functional consultant who worked in software, banking and building materials /construction industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Technology in Information Technology and Master of Science in Computer Science. Professional certifications include Microsoft Dynamics CRM 2015 Application (MB2-704), Microsoft Dynamics 365 Customization and Configuration (MB2-716), Microsoft Dynamics 365 for Customer Service (MB2-718) and CRM Software Microsoft Dynamics CRM. Technical skills involve MS Dynamics CRM/365, HTML, CSS, XML, JavaScript, C#, .NET, Web Services, WCF Web Technologies ASP, XML, HTML, XML, CSS, JavaScript Databases and MS SQL Server.

Acting as a functional consultant in a software company, worked on App Dynamics to monitor CRM servers and databases to analyze the performance. Other duties were configuring applications in App Dynamics using CRM Web Services Endpoints and HTTP Requests. Also, has experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development. Additionally, implemented plug-ins/ Workflows /Business Process Flows for Dynamics CRM applications under the responsibility of the MS Dynamics CRM Applications Team.

While working for a bank as a Microsoft Dynamics CRM functional consultant, responsibilities were customizing MS Dynamics CRM 2016 application based on the business requirement. Additionally, implemented plug-ins/Workflows/Business Process Flows for Dynamics CRM. Moreover, integrated MS Office Outlook 2013 with MS Dynamics CRM 2013. Also, developed Web APIs using ASP.net to synchronize/store the all Appointment Task activities from third party vendor system to MS CRM.

Could the future success of your organization be helped by this Dynamics CRM functional consultant with experience working in government, IT services and logistics industries? Educational attainment is composed of Bachelor of Science in Information Systems Security & Software Engineering (BSIT). Professional certifications consist of Microsoft Certified Business Management Solutions Professional, Microsoft Dynamics CRM 2013 Customization and Configuration, Microsoft Dynamics AX Financials 2012, Microsoft Dynamics AX Trade & Logistics 2012, Microsoft Dynamics AX Installation & Configuration 2012 as well as Microsoft Dynamics AX Process Manufacturing Production & Logistics 2012. Technological skills consist of Siebel, Oracle, SQL Server, Oracle GRC, MS Visio and MS Project. Due to high interest in MS Dynamics CRM, this individual was able to train and was certified in CRM 2013 Customization and Configuration.

Contributed to the organization’s success by demonstrating MS CRM solution capabilities to the client. As a Dynamics CRM functional consultant in government, assisted sales and presales teams to prepare proposals, participated on client presentations as well as supported business development and sale of professional services when necessary. Part of the job was to conduct business process analysis and create Fit / Gap report, as well as configure security roles based on organizational hierarchies and job duties.

Supported organizational goals and objectives by analyzing as well as documenting business requirements and translating those specifications and design. While working as a Dynamics AX functional consultant in another government office, assisted clients in aligning their business processes to match Dynamics AX in the area of Trade & Logistics. Moreover, assisted in documentation of current and desired business processes as well as created business requirements, Solution Design Documents, Used Cases and Functional Requirements for new AX Applications.

Could your organization use a CRM consultant with MS Dynamics 365 CRM, Dynamics NAV, AX, Azure, Sales Service, USD and Field Service proficiencies, as well as experienced in business services, manufacturing and energy industries? Technical proficiencies cover MS Dynamics 365 CRM, MS Dynamics NAV/ AX, Sales Service, USD, Field Service, Finance, Azure and PowerAPPS. Educational attainment includes Master’s in Business Administration as well as Bachelor of Science in Electrical & Computer Engineering.

Primary tasks of this CRM consultant included configuring MS Dynamics, customizing Dynamics per client requirements, using ETL tools and migrating data from ERM to CRM. Creating custom fields in entities, mapping entities and building relationships between them were also handled. Key roles covered defining new operational reports for business through CRM tool and coordinating with over 5 developers for data migrations, reporting and database administrations. Working with business users was done to manage ongoing enhancements of codes and web services.

Contributions in other jobs involved migrating data from Salesforce to Dynamics CRM and customizing the PSA module. Aside from writing SSIS packages for all entities, all data were migrated from Salesforce to CRM. Extensive customizations and JavaScript work were carried out. Custom entities, fields, mappings, timecards and service balance created. This individual oversaw the company’s requirements, deployment, testing and deployment of CRM projects. Heavy Dynamics customizations were managed, along with workflows, plugins and entities. Functions covered designing and developing CRM solutions with MS Dynamics, along with monitoring all project stages. The analysis and planning phase of the project were completed and a comprehensive fact- based report was delivered to management for decision making.

What can a CRM consultant with specializations in MS Dynamics 365 CRM and InDesign, as well as work background in software, education and publishing industries bring to your organization? Technical specializations involve MS Dynamics 365 CRM, InDesign, Protech Software and marketing automation software. Educational background includes Master of Science in Educational Studies, Master of Science in European Studies (Transnational & Global Perspectives) and Bachelor of Science in Political Science/English.

Working with areas such as providing tier 1 and tier 2 support for customized Microsoft Dynamics D365/CRM platform, while also serving as a liaison between developers and customers for more extensive system customizations were some of the skills brought to the table by this CRM consultant. Duties covered serving as the first point of contact for any customer issues and applying expertise in Microsoft Dynamics 365 and related software. Aside from working with end users to perform customizations on their CRM platforms, online and telephone support were provided to organizations with their own version of CRM software. Issues were resolved for both user facing and customer facing aspects of Protech’s software.

Responsibilities consisted of performing testing and support during the implementation process for new or upgrading clients, in addition to providing corporate or software user training in person, online and in video formats. One of the tasks involved working closely with individual customers to make sure their support needs were met and exceeded. Functions involved training new Protech Associate employees and creating employee training videos for future employees. This individual led webinars focusing on software including designing workflows, financial transactions and accounting, handling memberships and subscriptions, and basic customizations.

Could the future success of your organization be helped by this CRM consultant with MS Dynamics 365 CRM and Cloud Computing proficiencies who worked in banking and IT industries? Technical competencies involve MS Dynamics 365 CRM, Cloud Computing, Symantec Veritas Backup Administration and Content Management (EMC Documentum eRoom). Educational attainment includes Bachelor of Engineering in Electronics & Communication. This individual is a Certified Dynamics CRM Applications Professional, ITIL 2011 Foundation Certified and Certified Scrum Master.

Important contributions of this CRM consultant included working as a part of the build and implementation team that primarily interacted with stakeholders to gather, understand and define business requirements. Tasks covered conducting complex business analysis and creating user stories to support the development of MS Dynamics 365 solutions for the clients. Aside from working in liaison with developers and solution architects to contribute to the research, skills brought to the table included performing fit gap analysis and proposing solutions that were appropriate to close the gaps between the current and future desired state. Conducting work in alignment with defined Agile Project Management methodology was done to assess the project progress and complex problems impacting the implementation of Dynamics 365.

Key roles involved participating in key meetings with stakeholders including requirement sessions, daily sprint meetings, system demos, user acceptance testing and end user training. Providing technical/managerial oversight (analysis, identification, implementation, evaluation) to multiple intra and inter company projects/ initiatives of strategic or tactical importance business solutions including data center requirements and networking/server administration for internal/ external clients were efficiently completed.

Does a senior CRM consultant who is knowledgeable in MS Dynamics CRM, UltiPro HRMS/Payroll and Cognos, as well as experienced in pharmaceutical, technology and automotive industries pique your interest? Technical knowledge involves MS Dynamics CRM, UltiPro HRMS/Payroll, Cognos, ClickDimensions and Mobile CRM Solutions. Educational attainment includes Bachelor of Information Systems Engineer.

Major responsibilities of this senior CRM consultant included naming Insight, implementing and customizing the Global CRM Platform for 30+ MSCRM organizations, as well as upgrading CRM 3.0 up to Dynamics CRM 2016, including workflows, plugins and web services. Developing, enhancing and monitoring custom mobile CRM solutions for various countries using Resco Studio and Woodford were some of the key roles. Technology solutions and support were provided for all internal/external Salesforce users. Supporting SSIS packages for different countries was done using different technologies according to business needs. Executing and monitoring marketing campaigns were completed through ClickDimensions. Awards were received from both I.S. and the business for key contributions.

Another job covered implementing operational procedures relating to project completion and budgeting, along with managing and developing long-range business strategies, Smart-Track and patented voice- recognition software to track and locate incoming shipments. Sales exceeding $3 million were anticipated. Functions consisted of developing SORT-IT (Voice Activated Mail Sorting System) currently achieving 5000+ sales, in addition to marketing and selling systems to major clients. An additional duty involved developing the SMART-TRACK patented voice-recognition software that ensured tracking and located incoming shipments foolproof (over 1800 copies sold). The Global Applicant (Efficient Recruiting Web Tool for UltiPro HRMS/Payroll) was developed.

Would hiring a MS Dynamics CRM implementation and training consultant with experience working in IT services, software and financial services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Biochemistry, Master of Science in Engineering and Master of Information Technology in Project Management. Professional certifications involve Microsoft Dynamics CRM 2013 Applications, Managing Microsoft Dynamics Implementations, Certified Associate Project Management-Certification Track and Security+ Certifications. Software skills involve Microsoft Dynamics CRM, SQL, Java, JavaScript, Oracle, SQL Server and MS Access.

Acting as a MS Dynamics CRM implementation consultant in an IT services company, tailored the Microsoft Dynamics System in a “shoulder to shoulder mode” with the client. Some of the tasks were developing training materials tailored to the client’s CRM system configuration, as well as building CRM Lab exercises that mirrored the training materials and reinforced knowledge. Also, handled all aspects of client communication and utilized an automated issue tracking system to manage large complex projects, as well as addressed prioritization and issue resolution.

While working for a software company as a MS Dynamics CRM implementation consultant, researched and provided training materials for CRM Team. This professional gathered and documented client business and technical requirements. Additionally, coordinated technical resources for installations, migrations, data cleansing, integrations, and other custom development. Furthermore, executed all project management activities including status meetings, status reports, issue tracking, budget management, and risk management.

How can an implementation and training consultant with work experience in the commercial services, financial services and manufacturing industries help your company? Educational attainment includes MBA, Major in Accounting and Audit as well as Bachelor’s degree in Business Administration, Major in Commerce. Technical skills include Microsoft Dynamics AX (Axapta) version 3.0, 4.0, AX 2009, Microsoft Dynamics NAV (Navision), MS Office PerformancePoint Server 2007, MS Dynamics AX IEM solution, Targit Business Intelligence, FRx and more.

As implementation consultant, helped customers in Data migration projects from existing ERP system to XAL and participated in 7 Successful XAL system implementations. Provided users training and post implementation support of Concorde XAL ERP system.

Working for a commercial services company, this specialist participated in full cycle of Microsoft Dynamics AX implementations including requirements definition, solution design, training, implementation and go-live support as a lead consultant and functional solution architect (FSA) working with Finance, Trade and Logistic, CRM, Project and Expense management modules. Demonstrated ability to solve complex customer support issues related to different areas of Dynamics AX in international, multisite projects environment.

Is impacting your organization with an implementation and training consultant with work experience in testing services, financial services and real estate industries a current business consideration? Educational attainment is composed of Bachelor of Business and Economics. Professional certifications include Microsoft Dynamics CRM 4.0 Applications, Microsoft Dynamics CRM 4.0 Configuration & Customization as well as Microsoft Dynamics CRM 4.0 Installation & Deployment. Technical skills involve MS Dynamics 2011 CRM On-Line, Dynamics 4.0 CRM On-Premise and Siebel CRM.

While employed in an international testing organization as an implementation engineer, this individual was on the team that was commissioned to do a Global CRM needs analysis for the company. On completion of this, four applications were selected that best matched the criteria defined by user community. Vendors were then selected to give a demonstration to the executive team. Each person on the CRM selection team (including myself) gave their recommendation. As a result, Microsoft Dynamics CRM On-Line was selected and implementations and migrations were led for company business units in the Americas. Tasks included migrating existing data, gathering system requirements, training the end users, developing dashboards and reports, as well as providing user support and system administration.

Part of the job as an implementation specialist in an insurance company was creating an application on Force.com to synchronize CRM data from their customers to their proprietary software. In addition to this application, a collaboration and newsletter component was provided. Role on this project was to implement this feature to new and existing customers.