Below are the 4 Business Analysts (Computer & Math), 4 Systems Analysts & 4 IT Support Analysts (Business & Finance) with MS Dynamics CRM & other systems experience. The Thor Group® provides MS Dynamics CRM business analyst, systems analyst or IT support analyst with your industry & other systems/technical experience on a consulting, contracting or direct hire basis.

Does a business analyst who is knowledgeable in MS Dynamics CRM, as well as experienced in energy, business services and utility industries pique your interest? Technical knowledge includes MS Dynamics CRM, SQL, SSRS, SharePoint, Project Management, Remedy Ticketing System and SQL Query Development. Educational background includes B.S. Applied Mathematical Economics.

Major responsibilities of this business analyst included conducting business requirements gathering sessions with users, translating requirements and creating business requirements or functional specification documents. Key roles covered developing and executing test plans/ cases tracking defects, while also documenting results. Reviewing, analyzing and evaluating requirements, as well as proposing solutions for application customization requests were positive experiences brought to the business table. This individual developed and maintained customer requested reports using Microsoft SQL Server Reporting Services. Analyzing problems and information requirements with existing manual and automated systems was completed, along with designing and documenting system/ resolution procedures. Discrepancies were identified between business processing needs and the capabilities of software products.

Another job covered configuring and customizing forms, workflows, and events related to Microsoft Dynamics CRM System. Tasks consisted of performing data imports and exports to/ from Microsoft Dynamics CRM, in addition to developing reports utilizing Microsoft SQL Server Reporting Services. Functions involved monitoring system logs for database problems, space utilization, corruption, and system performance, along with creating SQL queries for use in reporting and troubleshooting. Tracking reported system issues and troubleshooting calls were completed using Cases in Microsoft Dynamics CRM.

How can your organization gain an advantage with the help of a business analyst who is skilled in Microsoft Dynamics CRM, Visio and SharePoint, as well as work background in manufacturing, computer and automotive industries? Technical skills cover Microsoft Dynamics CRM, Visio, SharePoint, Project, Visual Studio, SQL, Visual Basic and PL/SQL. Educational attainment includes Bachelor of Science degree. Aside from being Certified in Lean Six Sigma Green Belt, this individual is pursuing Project Management Professional (PMP) status.

While working for a manufacturing company, main functions of this business analyst involved strategic planning, IT governance, business analysis, project management, business process automation, security management, business management, development and technology. This individual collected business requirements, developed project plans, and project schedules for service delivery on multiple Business Process Automation (BPA), infrastructure and software development projects, reducing costs by 25% and improving service by over 40%. Business and systems analysis skills were used, along with troubleshooting skills to mine data and collaborating with operations on initiatives to reduce department customer incidents resulting in a 45% reduction in incidents from previous year.

Notable tasks included operational leadership, business analysis and data analysis used in ITIL processes providing technical documentation to users participating in a 45% reduction in incidents from previous year. Tracking operational issues for range of corporate applications was done to ensure quality of service and for analysis of operational data to produce lessons learned which drove new quality initiatives enhancing productivity. Areas of expertise included analyzing business operations and ensuring the accurate alignment of technology with business objectives, business analysis, cross system integration analysis, use case analysis and requirements elicitation.

Could the future success of your organization be helped by this business analyst who is proficient in MS Dynamics CRM, with work background in technology, manufacturing and financial services industries? Technical competencies involve MS Dynamics CRM, Oracle, SQL Server SSIS, OneSource, OneLink, EDI and Project. Educational background includes Bachelor of Science in Computer Information Systems and Bachelor of Arts in Business Management.

Important contributions of this business analyst included managing companywide software projects utilizing MS products and web-based project management tools, as well as managing and overseeing $8 billion+ client base of foodservice distributors and 3PL companies. The job entailed working closely with program managers and project managers to support the successful development and implementation of project schedules, in addition to working closely with the business users and applications leads in the definition, testing, training, implementation, and support of these applications as it related to OIT. Tasks covered planning and executing the migration of client data to MS Dynamics CRM using SQL server SSIS workflow.

This specialist effectively applied organization skills toward facilitating efficient project execution through document management, vendor financial, accounting management, and business unit charges administration, with a strong focus on delivering high-value projects with quality standards. Portfolio management was utilized to determine optimal resource mix for delivery of scheduled activities. Functions involved successfully integrating MS Dynamics with Excel and Outlook to generate custom reports, creating custom dashboards for sales and management and managing training and development of clients utilizing OneSource and OneLink products thru training sessions and webinars.

What can a business analyst with specializations in MS Dynamics CRM, Rational Rose UML and Together Soft, as well as work background in banking, retail and insurance industries bring to your organization? Technical specializations involve MS Dynamics CRM, Rational Rose UML, Together Soft, MS Visio, SharePoint, Quality Center, Waterfall, Agile and RUP. Educational attainment includes MBA in Management Information Systems and Bachelor of Engineering in Computer Science.

Working with areas such as conducting direct capture of objectives sessions to engage with business stakeholders to gather and understand the business requirements of the project was one of the responsibilities of this business analyst. Duties covered conducting JAD sessions and product backlog meetings for requirements gathering, as well as designing and developing the functional overview document, business requirement document with user stories as the outcome. This individual was responsible for conducting daily scrum, sprint planning meeting and sprint retrospective meetings. Defining and documenting the AS-IS and To-BE business processes were completed. Estimation of MS Dynamics CRM implementation, performance tuning and implementing of industry standard best practices in MS CRM was provided.

Other functions consisted of implementing new processes and procedures relating to the change management program, along with designing UI wireframes to help stakeholders make decisions. The job covered handling business and data analysis, customer interaction and interfacing with application development team. MS Dynamics CRM solutions/organization in all environments was maintained. Tasks involved building fraud and dispute management system using Pega PRPC CPM framework v6.2, and 7.1, in addition to coordinating with the service assurance project manager to track the project progress.

What can a systems analyst with specializations in MS Dynamics CRM, MS Dynamics GP and QuickBooks, as well as work background in communications, pharmaceutical and business services industries bring to your organization? Technical specializations involve MS Dynamics CRM, MS Dynamics GP, QuickBooks, Peachtree/Sage 50, Lotus Notes, AS/400, SharePoint and BusinessObjects. Educational attainment includes Bachelor & Master’s degree (Business/Financial Accounting Technology & Corporate Law).

Some of the responsibilities of this systems analyst involved serving as liaison between the IT department and the executive branches, along with acting as an information source and communicator between business branches, the project teams, and the vendors. Duties covered producing process improvement, documentation, diagrams, data flow, process flow, reports on application development, implementation, and all related documentation, in addition to analyzing business needs, and lead requirements, as well as gathering efforts and documenting high-level business/ technical requirements. The ability to work on multiple projects simultaneously was applied; assistance was provided in managing projects, working with all aspects of a project life cycle (initiation, planning, execution, and closing phases of projects). This individual assisted with the development of project plans/ schedules and provided daily/weekly/monthly status reporting to the leadership team.

Other functions involved identifying and solving problems affecting the business solution, in addition to working closely with stakeholders to analyze the existing business systems and make recommendations for improvement. The job covered monitoring project progress by tracking activity, resolving problems, publishing progress reports, handling end-user communication and recommending actions. Applications/ systems that were developed and implemented (domestic & international) included Microsoft Dynamics CRM.

Could your organization use a systems analyst who is proficient in MS Dynamics CRM, NetSuite and Blackbaud, as well as experienced in nonprofit, education and IT services industries? Technical proficiencies cover MS Dynamics CRM, NetSuite, Blackbaud, EDW, Power BI and SSRS Reports. Educational background includes BA – MIS (Management Information Systems), minor in Criminal Justice.

Some impact contributions of this systems analyst included serving as data architect for the migration of Hyperion-Oracle on premises CPM financial system to cloud based data platform on AWS/Mongo and managing data requirements to support financial/ reporting systems using SQL Server 2016, MDS, Power BI and SSMS. Building scripts, MS Flows and procedures was done to reload changing hierarchies (ragged and flat) in support of a wide range of business stakeholders. This individual developed data pipelines to extract, transform and load data from a variety of source systems such as Microsoft CRM, NetSuite, Blackbaud, EDW and other sources. Skills brought to the table involved reconciling data issues and defining new data warehouse structure design strategies. Functions covered developing SSRS reports and creating Power BI data models, dashboards and data connection profiles. The job consisted of documenting workflow and data tools for budget, planning and analysis system, in addition to serving as active participant in data governance, snowflake/star schema design decisions, RFP s and security implementation.

Skills in another job involved planning, testing and implementing the conversion from legacy mini-frame database system to NT/SQL Server environment (Sungard Advance CRM) supporting over 100 users and over $10 million in yearly contribution transactions.

Would a systems analyst who is skilled in MS Dynamics CRM, as well as familiar with packaging, business services and logistics industries help your organization achieve greater success? Technical specializations cover MS Dynamics CRM, SSRS, Power BI, SSAS and SQL. Educational attainment includes Bachelor’s degree with a minor in Business Administration.

Making a positive difference with spearheading all operational reporting processes including back office, ad hoc, and transactional was one of the key focuses of this systems analyst. Fulfilling all requests from leadership staff and creating report content were part of the responsibilities. Duties involved managing the reporting environment for ProClarity, Performance Point, SharePoint, Access, SSRS, Power BI, SSAS Multidimensional & Tabular models, in addition to transitioning from previous reporting system through coordinated setup procedures to implement new reporting environments. Aside from updating the new company logos/themes, reporting was tested, including SRRS, Power BI and MS Dynamics CRM, after company sale.

Notable tasks included serving as business subject matter expert for the development of new data warehouse, data marts, and tabular models for Dynamics CRM/ERP System, along with developing and managing KPI reporting & dashboards in collaboration with sales, finance, and operations. This individual validated SSAS models and warehouse data after implementation in new SQL environment. Achievements involved successfully creating new Power BI reporting environment to replace ProClarity/Performance Point, Excel, and QlikView reporting, as well as helping to streamline processes and improve efficiency measures.

Could your organization use a systems analyst who is proficient in MS Dynamics CRM, as well as experienced in IT services, manufacturing and engineering industries? Technical proficiencies cover MS Dynamics CRM, Access, Visio, Project, SharePoint, SCCM, Remedy and AS/400. Educational attainment includes Associate of Science (A.S.) in Computer Information Systems, Security IT Associate Program (CompTIA A+, Net+, Sec+) and Network System Administrator – Professional (MCSA, MCSE).

Primary tasks of this systems analyst included managing complex IT system projects with proven track record of managing, organizing and documenting intricate IT migration projects. The ability to drive results that aligned with stakeholder’s objectives, deadlines and budget requirements was used, along with experience in providing comprehensive system support, quickly resolving technology issues and risks. Writing detailed process documentation, providing personable end-user support and training were also handled. Exceptional skills in time and resource management, coordinating deliverables and project requirements was also utilized. This audacious leader thrived in fast-paced environments delivering creative, forward-thinking and ideas, as well as adapted to constant changing priorities and offered improvement recommendations.

Contributions involved applying knowledge and experience in all aspects of (SDLC) software development life cycle phases, as well as utilized Agile, Waterfall and Scrum process methodologies to perfect amazing results. Carefully analyzing details to recommend process improvements to align with ever changing priorities, along with utilizing multiple types of desktop software to coordinate documentation to ensure project timelines were carried out. Managing subcontractors, vendors, human resources, and revolving equipment inventories, in addition to training office personnel to use resources efficiency and formulating procedure best practices were completed.

Could your organization use a technical / IT support analyst who is proficient in MS Dynamics CRM, SoftPro Classic and SQL Server, as well as experienced in IT, business services and automotive industries? Technical proficiencies cover MS Dynamics CRM, SoftPro Classic, SQL Server, SharePoint, Netcool, SDE Ticketing and VPN. Educational attainment includes BA major in Computer Science and minor in Information Technology.

Primary tasks of this technical support analyst included monitoring tickets in the support queues and contacting customers to help resolve their technical issues. The installation and upgrades of software were completed, along with the configuration of printers and software features. Other functions involved working with SQL Server and configuring databases or ODBC connections. Familiarity with SQL Scripting, database backups, downloading and installing various documents or updates for software was utilized. Key roles involved assisting with custom requests such as tutorials of SoftPro’s features/ upgrades, ticketing and note taking, as well as reporting issues and steps to resolve.

Contributions involved creating documentation for the company’s knowledge base, providing steps on how to resolve known issues, as well as personal research to resolve cases. The team was assisted with various areas to provide customer satisfaction. Various scheduled projects including server migrations and product upgrades were managed. Aside from hosting solutions, this individual worked with Active Directory, created new users, reset passwords, disabled old users, and created/edited user accounts. Hosted software was installed, including SoftPro Select and VPN; VPN connection was also established; great customer service was provided; and customer satisfaction was ensured. Documents, training materials, and procedures were created for customers/ internal support analyst.

What can a technical / IT support analyst with specializations in MS Dynamics CRM, SAP and HTML, as well as work background in financial services, logistics and software solutions industries bring to your organization? Technical specializations involve MS Dynamics CRM, SAP, HTML, ProSuite, LaserPro, MetaFrame, Citrix and CitrixXenApps. Educational background includes major in Computer Science. This individual obtained a Certification in Citrix Administration.

Working with areas such as providing assistance to multiple departments with Citrix, networking and PC operating systems, as well as Q/A testing, creating FAQ’s, documenting processes and conducting terminal server and Citrix trainings were some of the skills brought to the table by this technical support analyst. Duties covered analyzing and managing Citrix farms, as well as installing and troubleshooting applications/ profiles/ sessions. The full migration to XenApps 6.0 including installation and troubleshooting were some of the tasks. Technical environments worked on included (32 and 64 bit) servers terminal server, MetaFrame, Citrix, Citrix XenApps and MS Dynamics CRM.

Responsibilities covered troubleshooting of virtual server environments with or without Thin client, along with handling recommendations, troubleshooting domain share, group policy, user profile setting, and terminal home directory issues. The registering of DLL files via “Install Mode” for Citrix Terminal Server environments was also completed. Key roles involved designing, configuring, installing and managing Citrix farms to provide session and application virtualization technologies. Vendor support and troubleshooting were provided for security settings and recommendations in support of Citrix Secure Gateway. The installation, troubleshooting programs and environmental issues were completed for the following programs: ProSuite products general systems set up, LaserPro lending; Deposit Pro, Sales Pro, ProSign and Stargate.

Could the future success of your organization be helped by this technical support specialist with MS Dynamics CRM, Adobe Suite and SharePoint proficiencies, as well as work experience in government and education industries? Technical competencies involve MS Dynamics CRM, Adobe Suite, SharePoint, AWS Cloud, Cherwell Ticketing System and Kali Linux. This individual obtained certifications in Lean Six Sigma, CompTIA Security+, CompTIA A+ (Certified Ethical Hacking), CompTIA Network+ (CCNA), and CompTIA Security+ (CISSP certifications).

Important contributions of this technical support specialist included performing PC administration, hardware integration, hardware configuration, deployment, encryption and access control. Tasks covered installing and managing maintained software, as well as setting up user workstations, printers, scanners and a wide variety of peripherals. Application support was provided for Microsoft and other vendor products. Help was provided in maintaining the network and office equipment inventory and database. Assistance was provided with inventory management, troubleshooting phone systems and performing PC and laptop re-imaging using SCCM. Tech support was provided for key business applications and help was offered in keeping the systems running across multiple county offices and over 300 on-site employees.

Key roles involved working with senior colleagues and leadership to implement short-and long-term hardware/software technology policies, delivering top notch customer service and running a service-oriented helpdesk approach to executing daily support operations. Assistance was provided with complex tickets by phone and remote access. Local network support was provided on multiple hardware and software applications. In addition, this specialist successfully delivered on-time, on-budget completion of upgrade to Windows 10 and Office 365 for assigned employees in department, impacting more than 70 onsite staff.

Does an IT support analyst/consultant who is knowledgeable in MS Dynamics CRM, MS Dynamics Great Plains and Active Directory, as well as experienced in marketing, communication and IT services industries pique your interest? Technical knowledge involves MS Dynamics CRM, MS Dynamics Great Plains, Active Directory, VMWare ESX, Kaseya and Acronis. Educational attainment includes BBA Computer Information Systems. This individual is a Cisco Certified Network Associate (CCNA).

Major responsibilities of this IT consultant included providing client-server, networking and systems consulting expertise to local area businesses and residences, as well as completing network and PC/laptop support for end users (upgrades and new installations). Rebuilding laptops, PCs and servers, assessing clients’ system needs and providing upgrade and acquisition recommendations were some of the key roles. Implementing new software and performing software upgrades were positive experiences brought to the business table. This individual designed, tested and monitored new software solutions. The staff was trained on software, systems and hardware. Ongoing troubleshooting of systems and networks was provided.

Another job covered managing the entire network along with all PC’s, laptops, routers and switches, as well as firewall, internet and phone system. Functions consisted of handling key IT-related projects/efforts including researching, evaluating and making final vendor recommendation for new ERP solution. Developing the roll-out plan and overseeing the implementation of new ERP software were part of the duties. The entire network infrastructure was upgraded, including purchasing all new PC’s for company. Areas of expertise included supporting networks, multiple systems, data backups and virus safety initiatives.