Below are the 4 Business Analysts (Business & Finance), 4 Business Analysts (Computer & Math) and 3 Systems Analysts with MS Dynamics CRM & other systems experience. The Thor Group® provides Microsoft Dynamics developers, database administrators, project managers, software engineers, solutions architects & software implementation consultants on a consulting, contracting or direct hire basis.

What can a business analyst with work background in financial services, construction and business services industries bring to your organization? Technical specializations involve MS Dynamics 365 CRM, PeopleSoft, Taleo, Kenexa, Confluence and Lucid chart. Educational attainment includes Master of Information Systems, Master of Business Administration in Technology Management and Bachelor of Science in Information Technology.

Working with areas such as working with stakeholders to gather, understand and define business requirements, for D365 CRM, Sales, Implementation was one of the responsibilities of this business analyst. Duties covered developing current/ future state D365 CRM, sales, workflows, business process flows and user stories to support the design/ development of solutions for customers, as well as working collaboratively with team members to design a solution that would meet the customer’s business requirements and documentation. This individual managed day to day CRM (D365, Sales) administration duties including troubleshooting issues, managing users, creating reports, system views, system dashboards, creating a backlog of new functionality and enhancement requests.

Other functions consisted of identifying and defining user stories to support the development of solutions, in addition to developing test cases, lead user acceptance testing and bug resolution processes to verify that solutions would meet the business requirements. The job covered facilitating and participating in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training, including step by step scripts.

Could your organization use a business analyst who is proficient in Microsoft CRM, Epic, Cerner and Medisoft, as well as experienced in a health system, a physician services group and a medical clinic? Technical proficiencies cover Microsoft CRM, Epic, Cerner, Medisoft, eClinicalWorks, Crystal Reports, SQL, EHR and EMR. Educational background includes Bachelor of Science in Health Informatics and Computer Science, as well as Associate of Applied Science in Healthcare Information.

Some impact contributions of this business analyst included determining the accuracy of accounts receivable data by analyzing drivers of variances from period to period, overseeing data integrity and reconciling reports to sustain quality assurance of reported data. This individual developed, evaluated and reported key performance metrics to support CBO and PPS leadership. Customer relationships were enhanced by supporting specific internal and external customer requests, in addition to implementing new customer accounts. Key roles involved managing access, reporting, and system administration for credentialing software.

Skills in other jobs involved improving patient care and customer relations and ensuring clinics qualified for G Pro use by creating and executing best practice clinical workflows. Functions covered producing population reports for leadership to determine effective work activities to impact population health and generating consolidated data analytics deliverables, solutions, and reports by collaborating with IT and other service lines, while working with company leaders to develop long-term data solutions. The job consisted of analyzing and compiling physician data used to distribute scorecards for incentive payments. Tasks involved directing medical office and revenue cycle, while implementing best practice clinical workflows to improve care and customer relations.

Would a senior business analyst with familiarity in nonprofit, government and banking industries, as well as skilled in MS Dynamics CRM, and legacy CRM help your organization achieve greater success? Technical specializations cover MS Dynamics CRM, legacy CRM, Crystal Reports, MS SSRS, Agile and Waterfall Methodologies. Educational attainment includes BA in Finance. This individual obtained CSM status.

This senior business analyst was involved in a project for building an enterprise reporting portal for the various user groups involved with department of homeless services, for them to track clients, shelter capacity, shelter vacancies, as well as transferring and generating real time summarized or detail reports from the client dashboard by upgrading to MS Dynamics 2016 from the legacy CRM System. User requirement document, business requirement document (BRD), technical requirement specification and functional requirement specification (FRS) were analyzed. An additional responsibility involved applying extensive MS Dynamics CRM experience, particularly in 2016 version, that included the following: design, development, implementation and management of MS Dynamics.

Notable tasks included creating workflow scenarios, designing new process flows and documenting the business process, business scenarios and activities of the business from the conceptual to procedural level. This individual worked on Microsoft Dynamics CRM for handling the customer claim inquiries, validation and case creation. Functions involved working closely with senior management to develop strategic plans and working in the interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.

Could your organization use a business analyst who is experienced in manufacturing and food processing industries, as well as proficient in Dynamics CRM, Oracle Maximo and Warehouse Management System? Technical proficiencies cover Dynamics CRM, Oracle Maximo, Warehouse Management System (WMS), DB2 and SharePoint.

Primary tasks of this business analyst included analyzing the business objectives of the different business units for specific needs for MS Dynamics CRM and helping in the development of a logical data model. Assistance was provided with requirements for startup locations that included hardware for truck mounts, networking hardware and software configurations (inventory specific locations, truck loading/ unloading, manufacturing specific flows, order staging locations and other UI configurations). This individual served as instructor for UAT for onsite locations. This included a class size between 50 to 100 people, in which new users were trained on different aspects of the company. The company development versions were tested into production for go live locations and different builds for established locations.

Contributions involved serving as an onsite lead implementer for the company at 3 location startups, which required extended stay at locations after go-live for on-site support. Assistance was provided with project life cycle of the company. This individual translated business requirements to system/functional requirements, and then passed to application developers. The job involved applying understanding of business requirements and translating them into specific software requirements for Dynamics CRM. Functions involved analyzing and documenting the required data and information for the different business units in CRM and WMS.

Does a business analyst who is knowledgeable in MS Dynamics 365 CRM, Cloud Solution and Server-Client Application, as well as experienced in government, business services and insurance industries pique your interest? Technical knowledge includes MS Dynamics 365 CRM, Cloud Solution and Server-Client Application, Salesforce Lightning, Siebel Business Analytics Applications and Cognos BI Tools. Educational background includes Master of Science in Computer Science.

Major responsibilities of this business analyst included performing enterprise level reengineering efforts for web-based applications for internal lines of business to identify, analyze, and redesign reporting business processes. The aim was to achieve significant improvements in performance measures, such as staff time, cost, quality of service, accuracy and timeliness using the three key component approach: business process modeling, data analysis, and functional evaluation. This individual provided enterprise-led advanced functional analysis of enterprise level architecture for enterprise data warehouse and data repository, known as National Data Center (NDC) addressing management, operation, interconnection security and approval of the connection between systems owned by the accrediting officials to benefit financially and functionally using modern business intelligence tools and technology.

The job covered implementing the memorandum of understanding document as the system of record for the human resources. Tasks consisted of developing the strategy for data analysis and evaluation for generated data as the essential part of internal assessment of program effectiveness and to provide the department’s external stakeholders with accurate information about the immigration programs administered by the company. Data integrity and reporting were significantly improved for consistency evaluation for the prevailing wage servicing programs.

skills cover MS Dynamics 365 CRM, Jira, Teradata, Foundry, MS SQL Server and Agile. Educational attainment includes Bachelor’s degree in Technical Management with specializations in Business Information Systems, Business Intelligence and Analytics Management (Summa Cum Laude). This individual is an IIBA CBAP (Certified Business Analyst Professional).

While working for an airline company, main functions of this business analyst involved directing and guiding the enterprise data analytics, IT and supply chain groups in capturing current/ future functional and technical requirements for a data migration project. Creating business process improvements, BA documentation, user stories and process flows for management to SME team members was efficiently handled. Over 30 Epics and 1000 user stories were solely created. Technology and applications were employed such as Jira, Teradata, Foundry, MS Dynamics 365 and MS SQL Server.

In another job, one of the notable tasks included operating in the analytics team (primarily for finance, category management and strategic sourcing departments) to analyze ROI and costs totaling over two billion dollars. Responsibilities consisted of providing refined data, analytics, and decision support to evaluate and recommend solutions to the business challenges, in addition to reviewing and analyzing information that impacted the company’s processes. The daily use of Dynamics 365, SQL (MS SQL Server & Oracle), ERP/SAP systems, JD Edwards, Power Pivot, Power BI, SharePoint, Power Query, Qlik, Tableau, Salesforce and Visio was employed.

Could the future success of your organization be helped by this business analyst who is proficient in MS Dynamics 365 CRM, Oracle and Zelle P2P, with work background in pharmaceutical, government and financial services industries? Technical competencies involve MS Dynamics 365 CRM, Oracle, Zelle P2P, legacy banking software, SharePoint, Flow Charts and Visio. Educational background includes M.A. in Computers & Technical Information Management; MBA (Government Contracting); and double major BA/BS in Biology/Chemistry & Fine Arts/Art History. This individual obtained a Six Sigma Green Belt certification.

Important contributions of this business analyst included using MS Dynamics 365 CRM software customization of enterprise marketing contract life cycle for pharmacy services. The job entailed testing the interaction of organizational roles with secure data controls to insure management approval. An additional task covered creating clear and concise technical documentation to support complex enterprise processes.

Functions in other jobs involved managing the Medicare Enrollment Systems integration of CMS and several legacy databases, while also carrying out complex problem solving work process for new enrollment personnel. Continuing education, writing projects and workshop design, including an iterative method for writing web content with a focus group were efficiently handled. Skills brought to the table consisted of DGO Business Intelligence (BI), data integrity gap analysis and a specific short-term project contract, in addition to contributing to data dictionary, steward requirements and other business intelligence initiatives. An additional function involved participating in communications department QI data quality root cause analysis initiatives. Areas of expertise included business analysis, design, technical specifications, test scripts, business requirements gathering, data mapping and project plans also Waterfall and Agile/Scrum methodology.

What can a business analyst with specializations in MS Dynamics 365 CRM who worked in the financial services industry bring to your organization? Technical specializations involve MS Dynamics 365 CRM, SharePoint, OOTB, Custom Sales, Marketing Service Module and XRM. Educational attainment includes M.S. Gerontology and BBA, Information System Technology Management (Magna Cum Laude). This individual obtained certifications in MB2-704 Microsoft Dynamics CRM Application and MB2-716 Microsoft Dynamics CRM Customization & Configuration.

Working with areas such as delivering 5+ projects ranged from small to large scale using Waterfall project management methodology, working closely with event operation team and the back-office in IMF to acquire stakeholder’s business requirements and converting them to technical requirements were some of the responsibilities of this business analyst. Customizing and developing the MS Dynamics CRM Solution, system security, user defined entity, workflows, client extensions, BI dashboards and reports were skills brought to the table.

Duties covered building the dashboard to monitor performance of marketing processes and providing ongoing support and maintenance for the report as needed using SSRS. This individual collaborated with IT department ETL developers to conduct data migration between SAP ERP database and online CRM using Scribe and wrote SQL queries to sort and analyze data during project life cycle.

Could your organization use a systems analyst who is proficient in MS Dynamics CRM, MS Dynamics AX and Oracle, as well as experienced in banking, entertainment and business services industries? Technical proficiencies cover MS Dynamics CRM, MS Dynamics AX, Oracle, COBOL, Assembler, Easytrieve, JCL and TSO/ISPF. Educational attainment includes classes on Visual C++, Visual Basic 6, HTML, Windows NT4 Server, Networking, Math and MS Access.

One of the primary tasks of this systems analyst included conducting data analysis of the marketing department business requirements. These included documenting the Billing/Finance system and creating SharePoint Designer 2013 Workflows. An additional role covered writing SQL scripts for the marketing department visa cards, gift card and Fox/NFL Sports Sales. Creating business requirement documentations as well as gathering system requirements, system design and system test plans were efficiently handled. Daily duties were to create Teradata scripts for the marketing department, running scripts using UNIX and OpenVMS, along with running ETL jobs using Oracle/SQL Developer. Aside from creating C# scripts, complex problems were analyzed and troubleshot. Contributions involved interfacing with change management to move new scripts into production, and testing user-defined functions as per the business requirements.

Another job entailed conducting data analysis of a savings system, in addition to handling business requirements, system requirements, system design, and system test plans, as well as documenting the main posting programs that were written in Assembler Language. This individual posted project updates to SharePoint 2010, wrote test plans, created test scripts, and system documentation. Responsibilities were to examine COBOL and Assembler programs written 40+ years ago for a savings system and documenting the upstream/ downstream processes.

What can a systems analyst with specializations in MS Dynamics CRM, Salesforce and Pivotal CRM, as well as work background in business services, pharmaceutical and cosmetics industries bring to your organization? Technical specializations involve MS Dynamics CRM, Salesforce, Pivotal CRM, Pathways CRM, SQL Server, .NET and VB Application. Educational background includes BA degree in Fine Arts in Communications. This individual obtained certifications as Scrum Master, in MS Dynamics CRM Applications and MS Dynamics CRM Configuration & Customization.

Working with areas such as serving as part of the Microsoft Dynamics CRM service line was one of the skills brought to the table by this systems analyst. Part of the duties covered acting as a liaison between business sponsors and technical organization by gathering business requirements to create business requirements document, use cases, test plans and test case for the Dynamics CRM implementation.

Responsibilities consisted of providing continued development and deployment of innovative operational management software (Logis CAD: Computer Aided Dispatch), as well as participating in all phases of the software development life cycle (SDLC) from start to finish. Tasks involved eliciting, developing or documenting end user requirements, current (as-is) process flows, future (to-be) process flows and use case scenarios. User stories were developed from Epic for effective application development. Oversight of development efforts was provided by both internal and external development teams. Areas of expertise included collaborating with key stakeholders to enhance the technology of eCommerce and other software platforms, as well as making solid contributions to functional/development teams and users to create strategic solutions for web-based Customer Relationship Management (CRM) applications.

Could the future success of your organization be helped by this systems analyst who is proficient in MS Dynamics CRM, Salesforce CRM and Oracle, as well as work background in software, financial services and electronics industries? Technical competencies involve MS Dynamics CRM, Salesforce CRM, SQL, MySQL, MS Access and Oracle. Educational attainment includes Master of Business Administration (MBA) in Corporate Finance and Bachelor of Business Administration (BBA) in International Management. In addition to pursuing Project Management Professional (PMP) and Salesforce Administrator Certification (ADM-201) statuses, this individual obtained Six Sigma and Lean Green Belt certifications.

Important contributions of this systems analyst included implementing the new Microsoft Dynamics CRM solution for the sales organization to strengthen the wealth management technology roadmap and serving as CRM system administrator responsible for partnering with engineers, data analysts, and business analysts to translate business requirements into technical solutions. Aside from participating in system development lifecycle from concept through testing, implementation, and support, tasks covered developing and introducing new features into CRM applications by analyzing information needs and functional requirements to deliver needed artifacts. Functioning as CRM administrator on MS Dynamics and Salesforce CRM platforms was one of the skills brought to the table.

Key roles involved project managing large-scale initiatives involving the transition of programs to new platforms and integrating acquired client companies CRM platforms to MS Dynamics CRM (Salesforce, Red Hat), delivering gap analysis, functional specifications, and data mapping solutions. In addition, this specialist increased CRM adoption rate 3x by revamping training program. Creating training manual, job guides, and product training site was done to encourage greater communication with clients.