Below are the 7 CRM Support Specialists as well as 7 CRM Implementation & CRM Training Specialists with various CRM systems & industry experience. The Thor Group® provides CRM support specialists as well as CRM implementation & CRM training specialists with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

What contributions could an IT support engineer/Salesforce.com administrator with experience working in education, IT services and financial services industries bring to your organization? Educational attainment is composed of Bachelor of Science and Masters of Public Administration. Professional certifications involve Salesforce System Administrator, A+ Certification and Big Machines System Administrator certifications. Technical skills involve Salesforce CRM Enterprise/Unlimited, Apex, Visualforce, Remedy, MS Active Directory, SharePoint and PeopleImport.

Challenges like serving as a primary technical support for 400+ end users on desktop and laptop systems, as well as Salesforce system administrator for 400+ end users were welcomed and successfully completed. While employed in an IT services company as an IT support engineer/Salesforce.com administrator, created custom reports and dashboards for Salesforce.com users. Also, created documentation and provided training on new equipment and software company-wide. Moreover, served as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, system updates and releases.

Shared expertise by providing onsite technical assistance during the openings of new branch offices. While working in a financial services company as an IT support engineer, provided 1st level technical support for all end users and branch offices for Windows workstations, telephone, network, printer, and other systems. Additional responsibilities were performing hardware moves and changes for end users as well as setting and configuring all computers.

What can a technical support/IT helpdesk specialist with specializations in Zoho CRM, Oracle, and Jira as well as work background in transportation, publishing and broadcasting industries bring to your organization? Technical specializations involve Zoho CRM, Oracle, Jira, Confluence, OpenVPN, Cisco WebEx and GitHub. Educational background includes Bachelor of Arts in Journalism, Psychology minor.

Working with areas such as serving as a sole technician providing technical assistance with computers, softphones, and headsets for 176 call center computer stations, as well as answering incoming calls to nationwide helpdesk were some of the skills brought to the table by this technical support specialist. Duties covered generating and resolving work order/tickets in ZenDesk for individual employee assistance. Serving as system admin with full administrative privileges to create, disable/delete and amend all employee accounts was part of the tasks. Some applications used in daily duties included: Microsoft Active Directory, Google Suite (Jira/Confluence), OpenVPN, Cisco WebEx, MX Admin, GitHub, Zoho CRM, DUO (regular/ mobile) and Frances. Responsibilities consisted of maintaining all IT equipment for call center, including switches and capturing asset numbers for all IT equipment into AssetTiger Inventory Management Application. Tasks involved breaking down and packing all PCs, monitors and other IT equipment for shipping to other locations in preparation for the impending call center closure.

In another job, this individual provided quality technical support service through one-call resolution to establish a long-term customer relationship, accurately responded to questions and assisted customers with product features, installation, setup, troubleshooting and hardware operations. Technical operations were assisted in determining call types, failure trending, and diagnostic improvements to provide a higher level of technical support.

Could the future success of your organization be helped by this IT support engineer who is proficient in Zoho Service Desk, QuickBooks, Azure Cloud Services, VMware, SQL and ProTools with work background in chemical, retail and gas industries? Technical competencies involve Zoho Service Desk, QuickBooks, VMware, Azure Cloud Services, SQL and ProTools. Educational background includes Major in Marketing and Graphic Design with coursework in Fundamentals of Marketing/Business Administration/Undergraduate Program for Graphic Design.

Important contributions of this IT support engineer included managing 24×7 hardware/software support to over 70 users both on-premise and remote locations in 3 different time zones, as well as managing onboarding/offboarding employees: setting up AD accounts, email, purchasing and configuring hardware and orientation. The job entailed implementing Microsoft Azure cloud migration from Exchange Server 2007, managing all IT hardware inventory and keeping reports within Zoho Service Desk. Tasks covered managing all Clover purchasing hardware and accounts and serving as software trainer for all peripherals used within the company. Implementing office supply management was done via Staples Advantage Rewards to cut cost on expenses.

This specialist was responsible for all offsite conference setup including presentation preparation, white boards and projectors. Facilities management was also carried out: Protection One admin, building inspections/ repairs, cabling installation and office furniture installation. Functions involved handling marketing and serving as graphic artist, designing tasting room menus, event flyers, tech sheets, shelf talkers, and managing campaigns utilizing Constant Contact. Managing video and hardware updates for televisions were efficiently completed.

Could your organization use a senior helpdesk analyst who is experienced in manufacturing, IT services and business services industries? Technical proficiencies cover Zoho, Deltek Vision, QuickBooks, Sage, Java, Visio and Remedy. Educational attainment includes Major in Journalism/Business and Associate of Arts in Microcomputer Systems, as well as Certified Novell Engineer and MCSE courses consisting of Windows NT Administration, Core Technologies, TCP-IP, and Exchange Server.

Primary tasks of this senior helpdesk analyst included serving as first and second level remote support for over 80 clients and 3000 users who utilize the company’s Managed Services as their IT departments and remotely connecting to desktop systems and servers to troubleshoot or administer network or local system issues. Performing Active Directory, Exchange Server and other software administration as needed and providing desktop and software support for over 1000 users were also handled. Software included Adobe Acrobat (7 or above), Workshare, NetDocuments, Nuance PDF Converter, Citrix and VMware among others.

Contributions in other jobs involved working as project leader for PC refresh initiative and handling upgrades from laptop and desktop systems to another equivalent. Duties consisted of configuring computers using Altiris and Ghost for imaging, as well as managing deployments to end user, data migration and follow-up. This individual was part of local second level client services team that logged and resolved tickets using Remedy software. Systems included HP 6400/8440 laptops and DC 5100/5700 desktops. The job involved handling various workstation installs and moves at local real estate offices, working on XP and workstation setup and troubleshooting, Cisco 2950 switch configurations and installs and HP LaserJet printer setup.

Does an IT support analyst/consultant who is knowledgeable in MS Dynamics CRM, MS Dynamics Great Plains and Active Directory, as well as experienced in marketing, communication and IT services industries pique your interest? Technical knowledge involves MS Dynamics CRM, MS Dynamics Great Plains, Active Directory, VMWare ESX, Kaseya and Acronis. Educational attainment includes BBA Computer Information Systems. This individual is a Cisco Certified Network Associate (CCNA).

Major responsibilities of this IT consultant included providing client-server, networking and systems consulting expertise to local area businesses and residences, as well as completing network and PC/laptop support for end users (upgrades and new installations). Rebuilding laptops, PCs and servers, assessing clients’ system needs and providing upgrade and acquisition recommendations were some of the key roles. Implementing new software and performing software upgrades were positive experiences brought to the business table. This individual designed, tested and monitored new software solutions. The staff was trained on software, systems and hardware. Ongoing troubleshooting of systems and networks was provided.

Another job covered managing the entire network along with all PC’s, laptops, routers and switches, as well as firewall, internet and phone system. Functions consisted of handling key IT-related projects/efforts including researching, evaluating and making final vendor recommendation for new ERP solution. Developing the roll-out plan and overseeing the implementation of new ERP software were part of the duties. The entire network infrastructure was upgraded, including purchasing all new PC’s for company. Areas of expertise included supporting networks, multiple systems, data backups and virus safety initiatives.

Does an IT support analyst/consultant who is knowledgeable in MS Dynamics CRM, MS Dynamics Great Plains and Active Directory, as well as experienced in marketing, communication and IT services industries pique your interest? Technical knowledge involves MS Dynamics CRM, MS Dynamics Great Plains, Active Directory, VMWare ESX, Kaseya and Acronis. Educational attainment includes BBA Computer Information Systems. This individual is a Cisco Certified Network Associate (CCNA).

Major responsibilities of this IT consultant included providing client-server, networking and systems consulting expertise to local area businesses and residences, as well as completing network and PC/laptop support for end users (upgrades and new installations). Rebuilding laptops, PCs and servers, assessing clients’ system needs and providing upgrade and acquisition recommendations were some of the key roles. Implementing new software and performing software upgrades were positive experiences brought to the business table. This individual designed, tested and monitored new software solutions. The staff was trained on software, systems and hardware. Ongoing troubleshooting of systems and networks was provided.

Another job covered managing the entire network along with all PC’s, laptops, routers and switches, as well as firewall, internet and phone system. Functions consisted of handling key IT-related projects/efforts including researching, evaluating and making final vendor recommendation for new ERP solution. Developing the roll-out plan and overseeing the implementation of new ERP software were part of the duties. The entire network infrastructure was upgraded, including purchasing all new PC’s for company. Areas of expertise included supporting networks, multiple systems, data backups and virus safety initiatives.

Does an IT helpdesk who is knowledgeable in Salesforce CRM, SPAS and BPSoR, as well as experienced in insurance and pharmaceutical industries pique your interest? Technical knowledge involves Salesforce CRM, SPAS, BPSoR, Access and Visio. This individual obtained a Certification in ITIL Foundation.

Major responsibilities of this IT helpdesk included leading a team of 5 in providing technical support for marketing & sales applications, as well as monitoring, documenting, training and assessing processes, performance, SLAs (Service Level Agreements) and procedures within the team. Analyzing team metrics and reporting daily/ weekly/ monthly on performance and workload were some of the key roles. Multiple Sales Systems (SPAS, Salesforce, BPSoR) were used, including Access, PowerPoint, Visio and Track IT (Incident Management)/Remedy (Incident Management).

Other jobs covered providing first tier technical support marketing and sales applications as system administrator for Salesforce, SPAS, BPSoR and SMU. Functions consisted of serving as liaison for customers & 2nd tier technical support and developing procedural documentation for application support processes. Other duties involved coordinating and providing communication to end user groups, along with providing clear and comprehensive guidance to end users on application processes. Clear and comprehensive guidance was provided to end users on application processes. Duties consisted of performing data analysis to identify all qualified reimbursements under ERRP program, in addition to carrying out analytical and presentation work performed utilizing Access and PowerPoint. Designing, developing and maintaining databases were completed. Procedural documentation and training videos were developed to aid the staff in various analytical processes.

Would hiring an implementation analyst who worked in IT services, intelligence services, retail and computer data storage industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Engineering Major in Electronics and Master of Computer Information Systems Major in E-Commerce. Professional certifications involve AWS Solution Architect, MCITP, MCTS and ITIL Certified. Technical skills involve Oracle CRM, Oracle Workflow, SQL Server, C++, C, PL-SQL, T-SQL and Java.

Acting as an implementation analyst in an information technology and services company, was part of a team that was responsible to Implement Oracle CRM Modules with existing Client Applications for couple of our Top clients then (Colorado Bureau of Investigation). Part of the job was to develop a User-friendly Web-Interface providing a standard look and feel in the entire system and implement the Three Oracle CRM modules & Oracle CRM Technology Foundation. Additionally, helped to understand architecture and deployment issues related to the Hardware, RDBMS, and Front-end applications.

Developing a user-friendly Web Interface provided a standard look and feel in the entire system. In addition, implementing the three Oracle CRM modules & Oracle CRM Technology Foundation was also carried out. While working as an implementation analyst, developed a solid design document for the proposed system, which would satisfy the requirements signed off on and also how they will be addressed. Moreover, designed a Comprehensive data model and make Schema Design recommendations For MicroStrategy Implementations. Furthermore, developed & tested a Generic Product Suite of Applications using MicroStrategy 7.0 and finally Integrate & Release a Fully functional Product Suite to various top clients.

Would it be beneficial for your organization to employ an implementation consultant who worked in business solutions, IT services and software industries? Educational background is composed of BA Global Studies/Int’l Business, Minor emphasis German. Trainings attended were Microsoft Partner training for Dynamics CRM and JavaScript development, as well as training and preparation for certification in Dynamics AX 2012 Technologies (MCP). Core competencies involve ERP and CRM implementation, ERP/CRM system process and requirements fitting and development and system configuration specializing in MS Dynamics AX and MS Dynamics CRM. Skills and technologies summary include MS Dynamics CRM systems development & implementation CRM v4 and CRM 2011, MS Dynamics CRM Implementation, customization & development, Microsoft Certified Professional (MCP) in Dynamics AX, MS Dynamics GP Systems Implementation, as well as T-SQL Querying & Scripting, experienced in building SQL Views from scratch, SSRS (SQL Server Reporting Service report design and development).

Serving in a business solutions company as an implementation consultant, conducted business process analyses for CRM related processes with a relation to MS Dynamics CRM (v4 and CRM 2011) functionality for high level, mid-level and low-level (detailed). This professional aligned Dynamics CRM user target business objectives and defined the detailed business processes against standard Dynamics CRM functionality (OOB). Moreover, used ability to create customizations quickly (Agile techniques) for large scale users of Dynamics CRM, test, re-test (QA) train and deploy as necessary.

As an implementation consultant-MS Dynamics AX in a IT services company, conducted Dynamics AX 2012 new features and functions analysis and knowledge build for Budgeting, Procurement and Sourcing, Product Management, Project Accounting. Additionally, assisted in business process analyses for MS Dynamics AX 2012 related processes and functionalities for high level, mid-level and low-level (detailed) requirements gathering, requirements review and process and evaluation of GAP analysis. Furthermore, worked towards subject matter specialist in Dynamics AX 2012 Procurement, Enterprise Portal, and Purchasing processes.

Would hiring a MS Dynamics CRM implementation consultant with experience working in IT services, software and financial services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Biochemistry, Master of Science in Engineering and Master of Information Technology in Project Management. Professional certifications involve Microsoft Dynamics CRM 2013 Applications Certified, Managing Microsoft Dynamics Implementations Certified, Certified Associate Project Management-Certification Track and Security+ Certified. Software skills involve Microsoft Dynamics CRM, SQL, Java, JavaScript, Oracle, SQL Server and MS Access.

Acting as a MS Dynamics CRM implementation consultant in an IT services company, tailored the Microsoft Dynamics System in a “shoulder to shoulder mode” with the client. Some of the tasks were developing training materials tailored to the client’s CRM system configuration, as well as building CRM Lab exercises that mirrored the training materials and reinforced knowledge. Also, handled all aspects of client communication. In addition, utilized an automated issue tracking system to manage large complex projects, as well as addressed prioritization and issue resolution.

While working for a software company as a MS Dynamics CRM implementation consultant, researched and provided training materials for CRM Team. This professional gathered and documented clients business and technical requirements. Additionally, coordinated technical resources for installations, migrations, data cleansing, integrations, and other custom development. Furthermore, executed all project management activities including status meetings, status reports, issue tracking, budget management, and risk management.

Could the future success of your organization be helped by this Oracle CRM software implementation consultant with Oracle CRM, Oracle Sales and SAP proficiencies, as well as work experience in government, retail and technology industries? Technical competencies involve Oracle CRM, Oracle Sales, SAP, Tibco, iMarketing and Akamai. Other skills included providing strategic business and technical vision, implementing best practices, project management and solutions development for senior management, as well as successfully deploying ERP implementations, shared service center designs, CRM implementations, infrastructure and information technology planning. Educational background includes Associates in Arts. This individual is a Certified Network Engineer with a certification as PMP (Project Management Professional).

One of the important contributions of this Oracle CRM software implementation consultant included leading requirements gathering sessions for a global, multi-channel sales and marketing organization. The job entailed overseeing the end-to-end implementation of an Oracle Sales module within the CRM Track, leading requirements gathering scenario analysis sessions and managing the client’s expectations by performing map/gap analysis and gap justification processes. Part of the tasks covered serving as a liaison between the business units, project stakeholders, executive sponsors, IT operations, Oracle consultants and subject matter experts.

This specialist leveraged Oracle Sales to provide sales representatives a real-time, 360-degree view of their customers via online, offline and/or handheld devices. One of the skills brought to the table involved automating the facilitation of opportunities based on pre-set lead qualifiers to allow sales representatives to convert their opportunities to orders via Oracle Sales (offline and handhelds).

Would a detail-oriented NetSuite CRM/POS implementation specialist with experience working in consumer products, marketing and retail industries fit in your organization? Educational attainment is composed of Bachelor of Science in Information Systems and Masters in Information Systems and Security. Professional certifications involve NetSuite Certified Administrator. Technical skills include NetSuite CRM/ERP, Salesforce, ZOHO Cloud Suite, CMS, WordPress, Joomla, Magento, Shopify, NetSuite SuiteScript, SuiteBuilder, SuiteAnalytics, SuiteFlow, Suite Commerce Advanced, CRM, NetSuite API Integration, iCharts, Tableau, Advanced Dashboard KPIs, Custom Suitelet, NetSuite Finance Modules, Procure to Pay, Order to Cash, Advanced Manufacturing and Supply Chain Management.

Some accomplishments included creation, editing, validation and provisioning workflows, excluding workflows involving NetSuite scripting. While employed as a NetSuite CRM/POS implementation specialist, created, edited, and published NetSuite dashboard using standard available dashboard components. This does not include custom portlets or components requiring scripting or development. In addition, followed up with customers to make sure all necessary documents and setup have been completed prior to installation.

Shared expertise by implementing an e-commerce integration for a new multibillion-dollar acquisition, using web services to manage EDI order creation, ship confirmation from warehouse, and cancellations. Serving in a consumer products company as a NetSuite e-commerce implementation consultant, created and implemented integration for fulfilment of proprietary Ecommerce ELC site from warehouse to NetSuite. Furthermore, created item allocation Excel-like report customization to allocate and reserve items by customer and department, based on North America, as well as International client orders, using SuiteScript to backorder any items above the allocation quantity.a

How can your organization gain an advantage with the help of a lead clinical project trainer who is skilled in Salesforce CRM and Salesforce GrowthLink? Technical skills cover Salesforce CRM, Salesforce GrowthLink, McKesson HPF Clinical applications, SharePoint and PACS. Educational attainment includes Bachelor of Arts in Marketing.

Main functions of this lead clinical project trainer involved communicating timelines / deadlines, communicating go live processes, serving as a liaison between facilities and project management, as well as documentation of go live outcome, troubleshooting support and client education of system use. Implementation responsibilities consisted of serving as a liaison to project management, assigning implementation schedules to the project trainers, hosting daily project rollout progress calls with education teams, communicating progress reports to management, exit strategy calls, and performing post implementation reviews of the HPF system. The job involved designing and building functional reporting for Salesforce GrowthLink, analyzing data, determining requirements, working in conjunction with database developers and meeting reporting deadlines.

Notable tasks included providing leadership and consulting by providing consistent education to clients, effectively targeting intended user audience, ensuring training goals were met, and validating education support during implementation. Responsibilities consisted of providing lead clinical project training to users including facility management, physicians, clinical nurses, hospitalists, education directors, and additional clinical users on the HPF electronic medical record and integrated PACS. Training and education consisted of facilitating physician trainer sessions, qualifying training requirements, providing face to face training, as well as educating education directors and/or trainers.

Does a training manager who is knowledgeable in Salesforce CRM, as well as experienced in construction, education and financial services industries pique your interest? Technical knowledge includes Salesforce CRM, Adobe Professional, Lotus Notes, SharePoint and Captivate. Educational background includes Masters of Education in Adult Education and Bachelor of Arts in Elementary Education.

Major responsibilities of this training manager included working closely with SME’s on specific products to develop curricula, classroom led facilitation, technical applications and e-learning courses for LMS, as well as developing training certification programs for people to ensure they’re well versed on the use of technology applications/ products. Key roles covered conducting train-the-trainer sessions to product specialists/sales to hand off daily interaction and training to the district offices, in addition to determining what type of instructional methods would deliver the best results to the sales force by needs/gap analysis. Experience in Salesforce.com was applied.

In another job, classroom training was provided for 275 participants at 8 regional operation centers, virtual and distance training to an additional 125 participants in the subprime group. Tasks consisted of determining what combination of instructional, presentation and distribution methods would best deliver training to learners, conducting needs assessments and gap analysis to identify all processes necessary, in addition to developing a working project plan for the various processes. Areas of expertise included classroom facilitation, training development and delivery of technology training for business applications.