Below are the 7 CRM implementation & CRM training specialists as well as 6 CRM support specialists with various CRM systems & industry experience. The Thor Group® provides CRM implementation & CRM training specialists as well as CRM support specialists with your CRM systems and industry experience on a consulting, contracting or direct hire basis.

How can your organization gain an advantage with the help of a chief information officer with work background in IT, business services and chemical industries who utilized PeopleSoft, SAP, Salesforce, Oracle and Workday? Technical skills cover PeopleSoft, SAP, Salesforce, Oracle and Workday. Other proficiencies include handling the P&L of multi-million- dollar budgets, as well as strategically and cost effectively utilizing technology in alignment with corporate goals to consistently improve upon production delivery times and service levels while reducing costs. Educational attainment includes Master’s of Business Administration (MBA) in Finance; Master’s of Engineering in Industrial/Systems Engineering; and Bachelor’s of Science (Computer Science & Management).

One of the main functions of this chief information officer involved serving as executive leader for the development and implementation of information technology solutions to optimize business performance. This individual developed and managed a strategic roadmap that supported the short- and long-term objectives of the PeopleSoft and SAP business environment. Key accomplishments involved providing vision and leadership for developing and implementing IT initiatives, along with directing the planning and implementation of IT enterprise. Annual IT cost was reduced by 25% by restructuring to ensure project prioritization based on quantified, fact-based business cases through a portfolio approach to project selection and management. Change, problem & incident management; audit, risk and compliance experiences were applied.

Notable tasks included providing management and strategic direction for all IT related areas, including infrastructure, information assurance, risk management and data architecture/management. Application development and support, business process re-engineering, enterprise system architecture, network, out-sourcing vendor relationships, project management, core systems management and disaster recovery/business resumption planning were carried out.

What can an Oracle CRM software implementation consultant with Oracle CRM, Oracle E-Business Suite and Oracle Application Server specializations, as well as work background in IT services, retail and software industries bring to your organization? Technical specializations involve Oracle CRM, Oracle E-Business Suite, Oracle Application Server, J2EE, PL/SQL and JSP. Core competencies included Oracle CRM application development, customization and implementation for Oracle and many other Fortune 500 companies, as well as in-depth CRM knowledge in Sales, Marketing, Service, Incentive Compensation, Service Contracts, Install Base, iStore, Order Management, Inventory, Shipping and Pricing. Educational attainment includes MBA and BS in Engineering. This individual obtained certifications as Oracle DBA and CPIM.

Working with areas such as implementing, customizing and configuring Oracle CRM solution to meet company’s business needs were some of the responsibilities of this Oracle CRM software implementation consultant. The objective was to automate all business process around CRM and embrace business processes into Quote-To-Cash, Campaign-To-Order. This project included Sales, Service, iStore, Order Management, Pricing, Quoting, Territory Assignment, Trading Community Architecture (TCA) data model. The project also involves seamless D&B integration (both one-off purchase and batch) with TCA and customer segmentation based on geographical hierarchy.

Other functions consisted of playing an architect (techno-functional) role to manage business processes around in-bound (leads) and out-bound (telesales) sales activities, implementing and optimizing sales through iStore and Partners Online, product configuration with inventory, Oracle Configurator, Advanced Pricing and process configuration for Service module. Tasks involved evaluating the TCA Data hub, DQM and Trillium integration, along with implementing the strategy for maintaining the quality and segmentation of customer base by using D&B.

What contributions could an implementation consultant with work experience in medical billing services, leisure and banking industries bring to your organization? Educational attainment is composed of BS Business Management. Has experience in CRM Business Analyst/Scrum Master with a proven track record of seamless integration and the keen ability to deliver high quality software, on time and within budget. Technical skills involve MS Dynamics CRM, MS Dynamics 365, JIRA, DevOps and Visio. Core competencies involve Business Analysis, Process Re-engineering, Agile development & Best Practices, as well as Agile frameworks-Scrum and Kanban.

Challenges like producing gap analysis for implementation of Microsoft Dynamics CRM 2016, as well as creating an Operational Readiness assessment in Visio highlighting possible pain points were welcomed and successfully completed on a regular basis. While working in a medical billing services company as an implementation consultant, elicited requirements for end-to- end data migration, conversion and data modeling from on premise Server 2008 R2 to Windows Server 2016 Data Center. Also, facilitated UAT to verify product meets acceptance criteria and provides business value and exceeds stakeholder expectations. Moreover, worked with PO to manage and prioritize backlog and ensure requirement clarification.

Shared expertise by developing an overall configuration approach for the company through transitioning from legacy solution (SharpSpring) to implementation of D365. Acting as a CRM business analyst in a leisure company, added workflow rules, time-triggered workflows, email templates resulting in the effective web to lead communication with customers. In addition, configured custom dashboards, forms, fields, views, business process flows, and security models using D365.

How can an implementation analyst with work experience working in medical devices/manufacturing, automotive and consulting industries help your organization? Educational attainment is composed of Bachelor of Science in Computers and Master of Science in Computer Applications. Software skills involve Oracle 11.5.10 CRM, SQL, PL/SQL, UNIX Shell Programming, Java, HTML, PL/SQL Developer, SQL Developer, SQL*Plus and SQL*Loader.

Working with challenging issues such as doing functional consulting on the project to implement Oracle CRM modules including: Depot Repair (CSD), Field Service (CSF), Service Contracts (OKS), and Installed Base (CSI) have vetted this specialist’s work experience. As an implementation analyst in a medical devices company, one of the skills brought to the tble involved providing architectural solution for integration between Oracle, Siebel, and Agile with other downstream system (Sales/Marketing/Manufacturing/SCM, etc.). This involved usage of PIP business events, Oracle AIA and SOA. In addition, provided advice to the Natus business and IT units regarding approaches, challenges, risks, security options, process improvements and action plans to implement such value enabling process improvements.

With a “can do approach” in the area of doing functional consulting on the project to implement Oracle CRM modules including: Depot Repair (CSD), Spares Management (CSP), Service Contracts (OKS), Installed Base (CSI), Oracle Quality. Serving in an automotive company as an implementation analyst, performed full life-cycle from requirements to specifications to testing to deployment using Oracle’s AIM approach. Furthermore, provided advice to the Motorola solutions business and IT units regarding approaches, challenges, risks, security options, process improvements and action plans to implement such value enabling process improvements.

What contributions could a corporate software trainer who worked in IT services, real estate and consulting industries bring to your organization? Educational attainment is composed of AA Agricultural Business Management. Professional certifications involve Salesforce Administrator Certificate, Microsoft SQL Server Essentials Certificate and Linux Foundations-LFS101x.2 Certificate. Technical skills involve Salesforce-Salesforce Communities Open ERP, Oracle VM VirtualBox, Microsoft SharePoint Essentials, Adobe, Microsoft SQL Server and WebEx.

Challenges like reformatting and updating Salesforce Training Reports were welcomed and successfully completed on a regular basis. While working in an IT services company as a corporate software trainer, created new Salesforce Opportunity Record Objects for the Training Group. Also, trained clients on Wasp Mobile Asset and SaaS Asset Cloud asset management software for business and educational institutions. Moreover, trained clients on Wasp Asset Cloud APP and Inventory Cloud APP including both iOS and Android devices, as well as setup best practices.

Shared expertise by acting as a Lead Trainer and Change Associate on the CBRE Transaction Management project. Serving in a real estate company, acted as a Salesforce trainer and end user support specialist for customer support specialists, mortgage brokers, and market leaders at regional offices across the United States. Moreover, functioned as a Salesforce and Salesforce 1 trainer for Asia/Pacific Occupier Brokerage in India, as well as served as lead Salesforce trainer and support specialist for Singapore.

What contributions could an implementation specialist who worked in infrastructure software and food services industries bring to your organization? Software skills involve NetSuite CRM, Slack, Microsoft Teams, Trello, Word Processing, Rally, Windows, Macintosh OS X and JIRA.

Challenges like providing implementation support while maintaining internal and external relationships were welcomed and successfully completed on a regular basis. While employed as an implementation specialist-NetSuite CRM, maintained and created necessary documentation to support implementation of NetSuite CRM. Some of the tasks were assisting in team trainings, as well as doing backup and processing weekly records for subscribed customers. Moreover, performed escalation point for internal and external customers.

Shared expertise by proactively corresponding with publishers to facilitate the delivery of data and aggressively closing out customer service issues. In the same company, this specialist communicated with domestic and international publishers via phone to facilitate the delivery of missing data. Part of the job was to lead offshore training sessions for call management best practices, as well as educate and assist publishers with delivering data using an FTP site via email and phone, in both Windows and Macintosh environments. Furthermore, created, verified and modified publisher records using a proprietary Oracle based system.

Would it be beneficial for your organization to employ a technical trainer with experience working in software, insurance and furniture industries? Educational attainment is composed of Bachelor of Arts in Communications and Public Relations. Professional skills involve Salesforce.com, PeopleSoft, Enfinity, Adobe Captivate and Microsoft.

Serving in a software company as a technical trainer, primary responsibilities included managing training, developing internal communications, supporting senior leadership adoption efforts, and providing functional support to the Salesforce.com Administrator. Additional duties included training support for PeopleSoft Financials, PeopleSoft HR Time and Labor, as well as Enfinity E-commerce. Accomplishments included training over 300 Sales and Marketing users across 20 business units, leading the SFDC integration planning and training for 3 separate acquisitions, as well as creating 25 user guides to support training and adoption.

As a trainer in an insurance company, duties included training North American sales employees on products, new initiatives and software rollouts. Part of the job was to train sales staff on Salesforce.com, manage pipeline data compliance, and develop custom reports for senior leaderships. Additional functions included recruiting support, new-hire orientation, and special events management. Some accomplishments included training over 300 sales employees across North America, as well as improving national SFDC compliance levels from 20% to 98%.

Could your organization use an IT support specialist who is proficient in Zoho Desk, PowerShell Scripts, VMware, SmartDeploy, and ChecRoom as well as experienced in construction, telecommunications and pharmaceutical industries? Technical proficiencies cover Zoho Desk, PowerShell Scripts, VMware, SmartDeploy, ChecRoom, Netwrix and Safetica. Educational background includes BS in Cyber Security & Information Assurance, as well as AS in Criminal Justice. In addition to having years of industry experience, this IT engineer is pursuing CEH (Certified Ethical Hacker) status. This individual also obtained a Certification in CompTIA Security+.

Some impact contributions of this IT support specialist included providing IT support for the offices and all job sites, configuring SSO for applications and implementing new systems and software, as well as new ticketing system Zoho Desk, SmartDeploy, CheqRoom, Netwrix and Safetica. This individual created PowerShell scripts to automate tasks and manage Apple JAMF MDM; configured/monitored AlienVault; and monitored the DLP software. Managing the VMware vSphere, Active Directory, Group Policy, and Citrix with XenApp and maintaining the company’s internal network and Office 365 were some of the key roles. Introducing security and anti-phishing campaigns, creating training documentation, procedures and videos, in addition to contributing to the knowledgebase portal were efficiently carried out.

Skills brought to the table in other jobs involved providing technical support to 8,100 stores, resolving escalated incidents from the tier 1 support team and other support teams, in addition to troubleshooting system/ data issues, AS/400 servers, routers, and other photo lab services. Collaborating with the vendor IT teams was done to resolve issues. One of the functions covered creating and editing knowledgebase articles in IT Remedy.

Is impacting your organization with an IT support engineer who worked in computer software, printing and restaurant industries a current business consideration? Technical skills involve Salesforce CRM, Zendesk, Slack, Hipchat, Kaseya, SSH Gateways, LogMeIn, Hubman Door System, Cisco IPSEC ASDM VPN, ShoreTel VOIP Contact Center and Communicator, Datadog and Kinsta/WordPress.

While employed in a computer software company as an IT support engineer, created streamlined and secure company procedures to maintain new hire and deactivation audit compliance as described above. This specialist tracked all service requests through internal company Zendesk system while maintaining an average ticket response time of 30 minutes. Moreover, headed technical operations for internal coding conference, including running audio / visual equipment for both in-office and remote presenters, handled conference video and audio recording and live broadcast for remote engineers, as well as managed schedule flow.

Part of the job as a technical support engineer in a printing company was to keep clear and accurate records of all support department activities in Salesforce. Other duties involved providing technical and product support at US office of a Singapore-based printer manufacturing firm. Additionally, provided technical support via phone, email and remote desktop for several hundred customers in all fifty United States and eastern Australia, supporting printer hardware, drivers, graphic software and network environments.

How can an IT support /helpdesk specialist who worked in legal services, telecommunications and research industries help your organization? Technical proficiencies involve Microsoft Dynamics CRM, IBM Notes, Sametime, Apple iPhone 6, Samsung/Android devices, Bomgar remote, Avaya Desk Client, Win 2008 Server and Salesforce CRM.

Working with challenging issues such as spearheading the maintenance support for over 75 machines, promoting the readiness of all networked systems and displaying exceptional acumen in troubleshooting Windows systems have vetted this specialist’s work experience. As an IT support specialist, selected projects & achievements involved coordinating business system updates to promote security and reliable functionality of infrastructure. Also, has installed, configured computer systems and refurbished older machines to achieve significant cost savings. Moreover, engaged clients, via phone and chat support, analyzing business system requirements and providing tiered technical issue resolution.

With a “can do approach” in the area of conducting both direct and indirect triage, facilitating new server connections for thousands of ATM users nationwide have been career objectives. Serving in a legal services company as a technical support, engaged clients, expertly assessing needs, responding to technical queries, security issues and associated issues common among Apple Mobile device users (iPhones, iPads, iPods and iTunes). Additionally, championed account management activities for customers within 14 western states. Furthermore, coordinated efforts across several lines of business to deliver excellent customer service.

Would an IT desktop support analyst who is skilled in Zoho, Salesforce, SAP, Sage 100, QuickBooks, MySQL and Adobe Acrobat, as well as familiar in IT services, business services and financial services industries help your organization achieve greater success? Technical specializations cover Zoho, Salesforce, SAP, Sage 100, QuickBooks, MySQL and Adobe Acrobat. Areas of expertise include desktop, network and server technical support; IT management; and providing service desk/help desk support and management. Certifications includes ITIL  Service Desk & Incident Management Practitioner; ITIL  Foundation Certificate in IT Service Management; NCL/Netmaster Training Course (Stirling Software); and Virtual Tape Server (VTS) and 3590 Tape System.

Making a positive difference with performing a day-to-day desktop support role, assisting users onsite and serving as liaison to VP’s with any issues they had onsite or offsite, were some of the key focuses of this IT desktop support analyst. Responsibilities covered backing up data on old computers, imaging and setting up new hardware, as well as restoring data to new computers and installing any extra software via SCCM and software center. The job involved migrating users from Windows 7 to Windows 10, logging and resolving tickets through ServiceNow. Remote support was provided for users in the field.

Other jobs covered included performing a hardware refresh of computers, backing up data on old computers, imaging and setting up new hardware, in addition to restoring data to new computers and installing any extra software via SCCM and software center. Migrating from Windows 7 to Windows 10 and refreshing 380 computers across sites were efficiently completed.

What can an IT helpdesk with specialization in Salesforce CRM, with work background in business services, software and construction industries bring to your organization? Technical specializations involve Salesforce CRM, HTML, VMware, Citrix, business analytics and Active Directory. Educational background includes courses in Mass Communications (minor in Psychology) and in Advertising. This individual is a Certified Salesforce.com Administrator and certified in Lean Six Sigma Green Belt.

Primary tasks of this IT helpdesk involved providing technical assistance and support to 500 end-users related to computer systems, networking, telephony, hardware or software, as well as responding to queries, running diagnostic programs, isolating problem, and implementing solutions. Duties covered serving as the first contact of all technology related problems and acting system administrator for Salesforce.com, in addition to managing inventory and purchase of all technical equipment. Creating and managing user accounts were done through Active Directory and Exchange. Key roles covered participating in on-call rotation, triaging/managing ticketing system and escalating tickets when necessary. Support was provided to monthly webinars. This individual maintained Service Level Agreements (SLA).

Responsibilities in another job consisted of delivering as a Software as a Service (SaaS) business model and custom building on the Salesforce.com CRM platform. Tasks involved managing professional to enterprise level accounts to deliver highly involved professional customer service, in addition to creating custom end user experiences by offering unlimited online training sessions via GoToMeeting, creating custom workflows, validation rules and fields based on each specific end user’s business.

What advantages can recruiting an IT support engineer with background in IT, recreation and retail industries offer your organization? Technical skills involve using Zoho CRM, QuickBooks Enterprise and Adobe, as well as Hyper-V RemoteFX, ACT, Oracle, MySQL & SQL Database Administrator.

While serving the retail industry, this IT Support Engineer was in charge of providing network design, PCI compliance, along with maintaining POS application connectivity, data backup and recovery. Additional tasks were maintaining and updating hardware firmware and driver software. Part of the job was monitoring all production environments, servers, network devices, SAN, applications and responding proactively to all fault and performance events and alerts.

Duties in another job involved installing, configuring, testing, maintaining, monitoring and troubleshooting networks, servers, workstations, other devices and applications. The individual performed analysis, diagnosis and resolution of complex hardware and software problems and implemented corrective solutions. Other duties were monitoring the performance of desktop infrastructure, antivirus remediation, conducting research on and making recommendations for supporting hardware and software products aside from improving efficiency. Instances of hardware failure, repair, installation and removal were analyzed. The job called for developing technical documentation for technology teams and service center staff.