Below are the 5 CRM Implementation/CRM Training Specialists and 6 CRM Support Specialists with various CRM systems & industry experience. The Thor Group® provides CRM implementation & CRM training specialists as well as CRM support specialists with your CRM systems and industry experience on a consulting, contracting or direct hire basis.

Would an Oracle CRM software implementation consultant with Oracle CRM and Oracle Financials skills, as well as familiarity with government and manufacturing industries help your organization achieve greater success? Technical specializations cover Oracle CRM, Oracle Financials, Oracle Manufacturing, Oracle Forms, Oracle Reports, Oracle AIM, Java, J2EE, and PL/SQL. Educational attainment includes Bachelor of Engineering in Information Technology.

Making a positive difference with designing, architecting and implementing Oracle Customer Data Hub and Oracle Spatial were some of the key focuses of this Oracle CRM software implementation consultant. Responsibilities covered functional/technical design of migration, conversion and interface programs for Trading Community Architecture (TCA) data model customers, as well as the Install Base for huge volume of data from around 10 different legacy systems. The functional setup was managed for Oracle Install Base, TCA and Customer Data Hub. Help was provided to the technical team in building OA Framework based custom entry screens.

Tasks in other jobs included managing a team of 3 consultants and driving the entire implementation life cycle, in addition to designing, customizing and implementing the Oracle EAM product for three county departments. This individual guided the technical team for customizations, conversion and interface programs. Writing functional/technical MD050 or MD070 for work order OA Framework page customization, charging page customization, work order conversion, item conversion and asset number conversion program were efficiently carried out. Oracle Reports were defined as per requirements. Skills used in a government agency included Oracle CRM Service modules customer support, iSupport, TeleService, Install Base, service contracts, AR and CRM Foundation. Areas of expertise included requirement gathering, analysis, architecture design, development and implementation of software applications.

Would it be beneficial for your organization to employ an implementation specialist with experience working in IT services, automotive and computer services industries? Educational attainment is composed of MBA Marketing and Information Systems. Professional certifications consist of Oracle Certified Professional in Applications Development (OCP) certification. Professional trainings attended were Oracle Advanced Application Development Program, Oracle Incentive Compensation and Oracle Discoverer Reports.

Serving in an IT services company as an implementation specialist, was involved in the implementation of CRM projects in the Mid-West and East areas. Also, specialized in re-engineering and modeling of the Sales, Quoting, Commissions processes for clients in varied industry domains. Also, has experience in handling medium to large teams and efficient in customer interfacing roles across business/operations/middle, senior and top management. Moreover, setup the Oracle ERP/CRM instances, mapping the key business processes of the client onto the application and demonstrated the same to the super user groups.

As an implementation specialist, implemented the Oracle CRM suite including Service Contracts, Sales, Quoting and Commissions modules as a Functional Team Lead. The implementation was rolled out for Hach Ultra Analytics (HUA). The project was being implemented on an On-site/Off-Shore model. Furthermore, conducted Business Process Reengineering, Business Requirements Gathering, Product Fitment, Gap Analysis, Requirements’ Negotiations with Key Business Super Users including VPs, Directors, National and Regional Managers as well as Administrators of the related functions.

Could the future success of your organization be helped by this implementation specialist with experience working in software and financial services industries? Educational attainment is composed of Coursework in Business Communications and PC Hardware/Software. Software experience consists of CRM: NetSuite, Salesforce, Remedy, Access One, ClientEmerchantview, FDPOS and Rownet. Also, adept in setting up Payment Gateways such as Authorize.net, USAepay, and Merchantware by Cayan.

Contributed to the organization by utilizing CRM, Salesforce and NetSuite to manage and track implementation/onboarding process. While working as an implementation specialist in a software company, determined best means of payment processing for restaurant merchants using Point of Sale systems. Part of the job was to collaborate with 3rd party vendors/technicians to ensure seamless transition and a positive user experience. In addition, provided white-glove treatment for newly signed clients and acted as the main point of contact during the onboarding/implementation stages. Moreover, built processing/bank payment network for restaurants which varied by the hardware/software that the restaurant was using.

Supported organizational goals and objectives by creating and maintaining a high-level milestone plan for the merchant’s go-live date, as well as training newly signed merchants on the company’s Ecommerce platform. While employed in a financial services company as an implementation engineer, served as the merchants primary contact point during the Integration. Moreover, assisted the merchant in setting up API permissions and roles. Furthermore, acted as a Subject Matter Expert when it comes to the Bluesnap API. Explained workflow of transactional calls through plain card text, tokenization, and client-side encryption.

Could the future success of your organization be helped by this trainer/facilitator with experience working in technology services, telecommunications and pharmaceutical industries? Educational attainment is composed of Associate of Business Administration and Bachelor of Arts in Finance. Software skills involve Salesforce.com, Siebel, CAT CRM, StayinFront CRM, Jira, SuccessFactors, GoToMeeting, and WebEx.

Contributed to the organization by performing training on applications such as CRMs, POS, Google Apps, and MS Office to new users and experienced users. Serving as a trainer/facilitator in a technology services company, conducted Train-the-Trainer classes for contracted staff. Some of the tasks were providing classroom style CRM (Salesforce.com, Siebel, and proprietary software) training during national and regional meetings for management and sales forces, as well as recruiting and supplying contract instructors and facilitators for training sessions. Moreover, handled roll outs for both new hires as well as upgrades for representatives and managers.

Supported organizational goals and objectives by researching how each department utilized Salesforce and the added applications, as well as creating and customizing Workflows, SOPs, and Training decks for each department. As a technical writer & Salesforce trainer in a telecommunications company, conducted and customized Salesforce Training to all levels of employees. Additionally, conducted large classroom style, deskside and Blue Jeans Training as well as evaluated support tickets Desk.com. Furthermore, evaluated active, pending, and on hold projects in Jira.

Would hiring a Salesforce trainer who worked in real estate, automotive and internet industries help meet the needs of your organization? Educational background is composed of Bachelor of Science in Business and Economics as well as Master’s Certificate in Project Management. Technical skills encompass Salesforce CRM, SharePoint, Access, VNC, GoToMeeting, MS Project, Jira and WordPress.

Acting as a Salesforce trainer in a real estate company, served as the primary touch point for management on the status of transitioning user groups. Some of the tasks were monitoring and adhering to the project timeline, as well as identifying any bottlenecks that may hold up the project timeline. Moreover, acted as the primary liaison between the data migration team, the deployment team, and the new users, as well as initiated, conducted, and documented data source gap analysis on legacy CRM systems. This individual articulated solutions for gaps between legacy CRM systems and enterprise level Salesforce, as well as created enhancement guideline documentation for future initiatives.

While working for an automotive company as a technical trainer, implemented AMPS: a fully integrated automotive dealership management software solution for sales, service, accounting, etc. for new clients and partners. Other duties were training dealership sales staff in creating deals, billing deals, creating inventory and other sales related activities until they are comfortable independently. Also, used Salesforce.com to take support calls and troubleshoot software issues for over 500 clients. Furthermore, trained dealership staff to use the Sales/Mate custom report generator to create tailored reports to the customer’s needs.

Could the future success of your organization be helped by this IT support engineer who is proficient in Zoho Service Desk, QuickBooks, Azure Cloud Services, VMware, SQL and ProTools with work background in chemical, retail and gas industries? Technical competencies involve Zoho Service Desk, QuickBooks, VMware, Azure Cloud Services, SQL and ProTools. Educational background includes Major in Marketing and Graphic Design with coursework in Fundamentals of Marketing/Business Administration/Undergraduate Program for Graphic Design.

Important contributions of this IT support engineer included managing 24×7 hardware/software support to over 70 users both on-premise and remote locations in 3 different time zones, as well as managing onboarding/offboarding employees: setting up AD accounts, email, purchasing and configuring hardware and orientation. The job entailed implementing Microsoft Azure cloud migration from Exchange Server 2007, managing all IT hardware inventory and keeping reports within Zoho Service Desk. Tasks covered managing all Clover purchasing hardware and accounts and serving as software trainer for all peripherals used within the company. Implementing office supply management was done via Staples Advantage Rewards to cut cost on expenses.

This specialist was responsible for all offsite conference setup including presentation preparation, white boards and projectors. Facilities management was also carried out: Protection One admin, building inspections/ repairs, cabling installation and office furniture installation. Functions involved handling marketing and serving as graphic artist, designing tasting room menus, event flyers, tech sheets, shelf talkers, and managing campaigns utilizing Constant Contact. Managing video and hardware updates for televisions were efficiently completed.

Is hiring an IT support engineer experienced in telecommunications, IT and business services industries a good move for your organization? Computer experience covers using Zoho CRM, HTML and VB Script, as well as Visio, Deskpro V4 (Ticket Software), Nessus, Backtrack and MediaWiki. Educational background includes Bachelor of Science in Network and Communications Management, as well as Master of Business Administration in Security Management.

This IT support engineer directly supported and facilitated multiple facets of operation within a lab environment, as well as worked directly with individuals both physically and remotely to resolve technical issues. Other tasks were developing and maintaining a detailed knowledge base for team use. Physical and virtual machines were maintained within a lab environment. The job required collaborating with other teams within the lab to coordinate complex tasks effectively, as well as contributing to current standing policy and standard operating procedure. Additional functions were managing multiple account types for both local/remote users, deploying pc/ laptop devices to new users, and directly working with developers in quality assurance testing developing software.

Part of another job was working directly with educational professionals to resolve technical issues. The professional independently coordinated with outside vendors for purchases and other support needs.

Could your organization use an IT helpdesk who is proficient in Salesforce CRM, SAP CRM and SAP BCM, as well as experienced in manufacturing and communications industries? Technical proficiencies cover Salesforce CRM, SAP CRM and SAP BCM, as well as Remedy, Issue Trak, Novell GroupWise and mobile operating systems. In addition to pursuing CompTIA A+ certification, this individual is certified as PC Technician and user of CADD.

The job entailed providing resolution of end user software, hardware, VPN, TCP/IP and client application issues, while also coordinating with CIO and network administrator for major network roll-outs or system upgrades. Providing technical assistance/ support including answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy were also handled. Key roles covered delivering tags, set up, and assisting in the configuration of end-user PC desktop hardware, software and peripherals, in addition to installing, maintaining and debugging cloud-based CRM software (Salesforce.com). An additional role covered customizing cabinet design software (cabinet vision), SAP CRM, SAP BCM and other third-party related software.

Contributions involved managing and supporting all mobile devices, Verizon B2B accounts, sales and support for over 40 devices. Configuring and deploying hardware for end users, in addition to managing printers and their support contracts were managed. This individual actively participated in corporate and end user specific projects with IT consultants and vendors. Support was provided to mobile operating systems. Technical service was provided in accordance with SLA’s; the use of online helpdesk tracking and open source helpdesk management application was carried out.

Would a detail-oriented technical /helpdesk support with work experience in education, hospitality, information services and outsourcing industries fit in your organization? Professional certifications involve A+ Certificate, ITIL Certificate, Securities + Certificate and Network + Certificate. Technical skills include Microsoft Dynamics CRM, Dynamics AX, Microsoft Navision, SharePoint and Exchange.

Some accomplishments included utilizing Navision and MS Dynamics CRM for ticketing purposes, as well as documenting all Help Desk requests made in person, via e-mail, or by phone. Serving as a technical support in a hospitality company, provided support to end users by identifying, researching and resolving technical issues thru TCP/IP, DHCP, Gateway, Router and Firewall network issues, Active Directory user accounts and permissions, replacing switches, and hubs. Also, provided support of Office 365 admin management console, as well as took ownership of incoming calls from the end-user community and promptly provided one call resolution to address technical inquiries in a Microsoft Windows 9X/NT/2000/XP/2K3, 7, 2008, Server 08, Server 12 environment.

Shared expertise by providing network systems support for external clients in a technical capacity. Serving as a senior technical support engineer in an information services company, worked on onsite and offsite handling of incoming calls thru document management systems (i.e. connectwise, trackit) as well as phone and email. Furthermore, performed front line installation software on laptops, workstations tablets, and cellphones. Additionally, configured NAS and SAN devices.

Can recruiting an IT helpdesk specialist who served IT, retail and pharmaceutical industries have a positive impact on your organization? Computer knowledge covers using Zoho CRM and Zoho Meeting, as well as Epic, SQL, Remedy, Track-IT!, ServiceNow, HEAT, ACD Screen-pop and Accounting Packages. The professional finished a course in Computer Science.

For a technical services provider, this IT helpdesk specialist provided support for over 10,000 users worldwide (100% phone support). Network support given included software installs and upgrades. Other tasks were providing remote PC support for hardware, software and networking using TeamViewer 5, as well as providing system ID’s and passwords for programs and Active Directory including new hires & terminations. Support for VPN/ SharePoint remote user connectivity problems was also offered. Other tasks were analyzing and resolving BPOS/ Microsoft Online Services/ Compass/ Java/ E-mail issues.

Key concerns in another job involved providing remote PC support for hardware, software and networking using SMS, DameWare, UltraVNC, and others. Remote troubleshooting of PC applications was done. Support was provided to FTD POS systems, as well as for internal and external user connectivity problems. The job called for analyzing and resolving printer connectivity issues. HEAT ticketing software was used.

Could the future success of your organization be helped by this IT support engineer with work experience in distribution and supplies industries? Professional certifications involve MCSE, CCNA, MCSA, MCP, A+ and NET+. Software/applications expertise consist of Salesforce CRM, Active Directory, Oracle, PC Anywhere and VMware.

The job entailed answering incoming customer questions from both the support line and customer submitted tickets in Salesforce or Desk.com. Serving in a distribution/supplies company as an IT support engineer, created accounts in the portal and in Salesforce, as well as communicated and collaborated across teams and departments to help solve issues. Some of the tasks were replicating and documenting issues for further escalation, as well as providing expert product and web portal knowledge support to clients and to internal sales reps. Moreover, provided and applied upper-level support to customer’s questions and problems.

Supported organizational goals and objectives by troubleshooting problem areas (in person, by telephone, remotely, or via e-mail) in a timely and accurate fashion, and providing end-user assistance where required. In another role for another distribution/supplies company, did general network/system troubleshooting, as well as maintenance and admin Users and GPOs through Active Directory. Also, troubleshot and administered all technical/hardware/software issues at FL, GA, PHL site as needed. Additionally, used experience with Windows 2003 Server, Exchange 2003, MS Office 2003/2007 Professional Suite, MS Office 97, MS Publisher 2000/2003 & 97, Corel Word Perfect & Lotus Word Pro, as well as Adobe Acrobat 6.0-8.0.