Below are the 8 CRM Systems Administrators with various CRM systems & industry experience. The Thor Group® provides CRM systems administrators with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Would a detail-oriented systems administrator with experience working in manufacturing, IT services and telecommunications industries fit in your organization? Educational attainment is composed of Bachelor of Science in Computer Science and MBA in Management Information Systems. Software skills involve Microsoft Dynamics 365 CRM, Navision, SharePoint, Exchange, Office 365, Skype for Business, Microsoft Project, TEAMS and Basecamp. Key accomplishments were increasing operational productivity by 40% through integration of Microsoft CRM and Navision systems, facilitating automatic update of transactions and entities.

Some accomplishments included setting up and training users on Office 365 and Dynamics 365 CRM, as well as analyzing Office Software and client architecture to streamline operations. As a systems administrator, generated monthly performance reports using Excel and PowerPoint, as well as created support documentation to empower and extend IT skills to end users. Part of the job was to implement solutions to operations issues for users of Windows and MAC OS via phone, email and live chat with end users.

Shared expertise by spearheading system integrations and upgrades (CRM, Navision, SharePoint, Exchange), minimizing downtime by 50%. As a systems administrator in a chemical manufacturing company, simplified User Experience on ERP and CRM systems by customizing Role Centers, pages, reports and dashboards. Other duties were creating reports and dashboards for Management using SSRS and CRM dashboards. This increased decision-making by 80%. Furthermore, implemented CRM Mobile for Field Sales Team, shortening Sales Cycle by 60%.

What advantages can having an IT system administrator who has experience in business services, engineering and IT industries give your organization? Computer background involves using Zoho CRM, Zoho ERP, Deltek Costpoint, Synety. Salesforce, Wireless (LAN & WAN) technologies, MS SharePoint and virtualized VMWare. Educational background includes B.S.in Information Systems. The professional is Cisco Certified Network Associate (CCNA) and is pursuing Certified Network Professional status.

Responsibilities of this IT system administrator involved using Zoho ERP to provide an integrated view of core business processes. Strengths shown included good knowledge on Cisco unified communications platforms, working knowledge of IP telephony, VoIP and video using SIP, MGCP, Mitel IP phone, 5330, 5340, and 5360 BGP. Solid knowledge/understanding in designing GPRS/Packet Core Network or Synety cloud called communicator was also displayed. Calling contacts from inside the CRM ensured data consistency. More accurate calling also matched all inbound and outbound called numbers to the recipient destination, which increased pickup rate. Part of the job was configuring Windows Servers 2010/2012 and 2014r/2016r using SharePoint. Tracking and documenting (in the CRM) Zoho and Synety was also done for the disposition of potential patients from initial call, hand-off to facility, up to and including admission.

Another job called for configuring and maintenance of various O/S, using Deltek Costpoint in understanding of DHCP, DNS, TCP/IP, SNMP, OSI Model, and VOIP. Other tasks were managing and maintaining data quality associated with all risk management tracking and reporting within Citrix Servers. Part of the job was providing operational monitoring, support, troubleshooting and maintenance for corporate and customer network infrastructure with Cisco layers two and three switches 2960, 3860, 3560, routers 2901, 2821, and 3800.

Would a detail-oriented system administrator with work experience in an assisted living facility, a laboratory services provider and a home healthcare services provider fit in your organization? Educational background is composed of BA Business Management Specializing in Healthcare (with Honors). Professional certifications involve Salesforce.com System Administrator Certification. Technical skills include Salesforce.com, hc1.com, MestaMed, KNS, PeopleSoft, Data Mart, ECS, MediComp, AS/400, PointClickCare and Vista Keane. Expertise highlights consist of Salesforce.com CRM System Administrator, Hc1.com CRM System Administrator and experience in Long Term Care/Assisted Living, Home Medical Equipment and AP/CL Laboratories industries.

Some accomplishments included working with National Project Management team to customize instance of hc1.com CRM, as well as working with the HL7 and Interface team for Data Management, Report Writing and Healthcare Analytics. Serving as a system administrator in a laboratory services provider, accomplishments included development of all training documentation for both clinical software and hc1.com. All of the above duties with Salesforce.com CRM before where transitioned to hc1.com. Also, acted as a trainer for clinical software for pathology clients on Lab IS software.

Shared expertise by serving as System Administrator-ECS clinical software as well as first level support and Trainer for all disciplines of each facility. While working as a manager of health information systems in a center for older adults, jobs entailed the development of ECS (Electronic Charting System), an EMR system and by developing report systems and helping to make the system user friendly. Furthermore, developed training documentation and training system for nursing staff, IT support for entire facility for all hardware, including but not limited to computers, printers, copier, fax, phone system as well as all software issues.

Does having an IT systems administrator with experience in business services and IT industries have a positive impact on your organization? Computer knowledge covers using Zoho CRM, Salesforce and Oracle, as well as Aspect, Enghouse Interactive, CallMiner, Windows, Exchange and Citrix. In addition to graduating with Associate of Arts, the professional also obtained A+ Certification, Project+ Certification, and Network+ Certification.

This IT system administrator was responsible for providing case management, application configuration updates, platform maintenance and user assistance for Aspect, Oracle, Enghouse Interactive and CallMiner. The job required providing timely and accurate responses for incident handling, incident response, and escalation management in daily operational environment. Responsibilities were also for taking & logging incoming calls, as well as providing efficient customer support for all 1st Line issues relating to servers and peripherals.

Additional tasks were servicing and maintaining all network components including upgrades of the Aspect platform. Support was also provided for partnership CRM system and CTI interfaces with Salesforce and Zoho CRM. Other main concerns were the fast and accurate troubleshooting of reported faults, as well as troubleshooting technical problems and implementing solutions. The job called for providing maintenance support and break-fix solutions, along with diagnosing and resolving a wide range of technical issues efficiently. Service provider troubleshooting including VoIP, SIP Trunks, LAN, WAN and P2P connections was carried out. Managing and creating user accounts in an Active directory/MS Exchange environment was also accomplished.

How can a senior systems administrator who worked in government and internet industries help your organization? Educational attainment is composed of Diploma in Information Technology (DIT) and Bachelor’s Degree in Business Administration. Professional certifications involve Salesforce Administration ADM-201, CompTIA A+, CompTIA N+ Certified, CompTIA Server+ and CompTIA Security+ Certified, CCNA, MCITP, MCSA and MCTS. Key skills were Salesforce administration (User, Role, Profile, Reports, Objects, Library, Layout creation, and modification).

Working with challenging issues such as overall day to day operations of IT including but not limited to 4 ESXi Hosts1 maintenance and updates, Virtual machine setup and troubleshooting have vetted this specialist’s work experience. Acting as a senior systems administrator in an internet company, performed administration of users in different platforms: Intermedia, Office 365, Salesforce, Active Directory, Kastle Security Systems, eFax Corporation, LogMeIn, BlueAlly for 2FA and VPN users. Also, in charge of administration of Cisco VOIP users for Cisco Finesse, Jabber and Jabber Mobile Maintenance of all network devices to make sure they are PCI compliant.

With a “can do approach” in the area of working on SSL certificate creation with GoDaddy and HostGator to make sure website certificates are up to date have been career objectives. Other duties were maintenance and troubleshooting Backup systems Commvault and Synology systems. Furthermore, did installation, troubleshooting, and maintenance of Sophos Central endpoint protection and Sophos safeguard for encryption.

Would it be beneficial for your organization to employ a SAP Basis system administrator with work experience in a management services, IT services and financial services industries? Educational background is composed of BBA Computer Information Systems. Professional certifications involve CompTIA Security+. Technological know-how consists of SAP Basis, Windows Server, Unix (HP-UX, AIX), Ubuntu, DOS, MAC OS, OpenText, PuTTY Telnet Client, VMware, WinSCP, Tax Factory (BSI), CITRIX/VPN, BPC, Business, Objects, Control-M, Oracle 10/11, Microsoft SQL Server, ABAP, ABAP Objects, User exits, BADIS, BAPIS, Field Exit, ALV GRID, Java, SQL, UNIX, XML, HTML, C++, and C#.

Serving in a management services company as an SAP lead-Basis administrator, provided the administration and management of SAP applications such as (ECC, Solution Manager and Business Objects), BSI and VIM (OpenText) with Microsoft SQL databases. Also, was in charge of executing and coordinating Installations, Upgrades and Support Packs implementations for all SAP systems. Moreover, did collaborative work with Network, DBA, Programming and Security teams to analyze, prevent and correct system issues.

As an SAP Basis system administrator in an IT services company, supported and maintained on a 24/7 on call basis, multiple SAP Netweaver 04/7.3 applications including ECC 6.0; BW 3.5/BI 7.3; Business Objects 4.0; XI 3.0/PI 7.3; SMD 7.3; BSI 8.0/9.0 (Taxes); EP 6.40/7.3; ECATT; BPC; Control-M. Duties included executing the installation, tuning, monitoring of systems, application of patches, add-ons, maintenance, upgrades and migrations. Furthermore, led and coordinated Support Packs implementations for different clients.

Would a detail-oriented NetSuite CRM administrator who worked in research institute, cultural center and construction industries fit in your organization? Educational background is composed of Bachelor of Science in Computer Science Information Technology. Professional certifications involve CRM / ERP Solutions and Support Administration Specialist. Technical skills consist of NetSuite, Magento, QuickBooks and Salesforce.com.

Some accomplishments included carrying out NetSuite implementation from the ground up and working with partner as external consultant and project managers to steer the project. As a sr. business and systems analyst, focused the better part of 8 years specializing in CRM/ERP systems like NetSuite. Serving as a NetSuite CRM administrator, did discovery documentation and identifying (pain) areas needed to be resolved for go-live, as well as performed business requirement document review and approval with consultants. Additionally, performed initial implementation, general setup, NetSuite features / CRM and ERP side, as well as implemented Market Place connectors between NetSuite and Magento as well as Shopify to company’s market places.

Shared expertise by providing support to 200 internal clients as the face and go to person on the NetSuite team. Acting as a NetSuite administrator/analyst in a research institute, supported multiple subsidiaries, donor based and customers, which paid for the products. Furthermore, assisted in the implementation of several modules: Advance Project, Payroll, and Incentive Compensation. These modules required unique customization for fit business needs.

How can a NetSuite financial system administrator with experience working in non-profit, cybersecurity and financial services industries help your organization? Educational attainment is composed of Master’s Degree in Finance. Technical skills involve NetSuite, ADP Express, Microsoft Dynamics Navision, NetSuite Accounts Payable and Receivable, NetSuite Workflows and more.

Working with challenging issues such as creating new users, assisting Finance & Accounting team with other duties as assigned, as well as responding to cases when other NetSuite users are having trouble were part of this specialist’s work experience. Serving in a non-profit company as a NetSuite financial system administrator, uploaded entries, created and managed configuration changes to fields, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards, as well as supported data import processes. Part of the job was providing training, communication and updates to end users of the NetSuite system, as well as updating Chart of Accounts. In addition, worked with team members to create, test, and maintain customized NetSuite integrations and applications.

With a “can do approach” in the area of helping the client with post live support, as well as paying Vendor and set up new vendors in the system have been career objectives. While employed in a cybersecurity company as a NetSuite consultant, uploaded Invoices for the client, as well as approved expense reports in Expensify and approved them in NetSuite. Furthermore, uploaded Journal Entries, managed custom fields, forms, records, and reporting to sustain business requirements, as well as received Payments and applied payments.