Below are the 5 Systems Analysts & 6 Systems Administrators with various CRM systems & industry experience. The Thor Group® provides systems analysts & systems administrators with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Would a detail-oriented systems analyst with experience working in pharmaceutical, IT services and financial services industries fit in your organization? Educational background is composed of Bachelor of Computer Science and Master of Business Administration. Professional certifications consist of SAP R/3 Application Consultant and ABAP/4 Development Workbench certifications.

Some accomplishments included integrating current SAP/HR PY landscape with acquiring company’s SAP global instance, as well as project management and analysis. Serving as a systems analyst in a pharmaceutical company, roles included providing SAP HR/Payroll/Time Management configuration and support including creating/modifying/testing: Payroll Schemas, Time Evaluation such as Time Quotas, PCRs, custom Payroll functions and operations, wage types and time wage types. Part of the job was to apply/test HR Support Packages, as well as perform OSS note identification/application/testing. Other duties were designing, documenting and testing of all HR components such as PY, TM, OM, PA, BN with on-site and offshore resources.

Shared expertise by analysis, design, development, implementation and support of HR/Payroll interface to third party Payroll outsourcing provider for Asian Pacific personnel. As a systems analyst in an IT services company, designed/developed Performance Appraisal extract to Executive Dashboard, as well as designed/developed inbound and outbound interfaces. Furthermore, designed/developed custom reports (ALV Object Model based); MSS PCR back-end development and support.

Does a systems analyst with NetSuite CRM, Salesforce, PeopleSoft and Oracle proficiencies, as well as experienced in electronics and IT industries pique your interest? Technical knowledge includes NetSuite CRM, Salesforce, PeopleSoft, Oracle, BMC Remedy, Clarify, Agile and ASP. Educational background includes B.S. degree, Business Administration/Management Information Systems. This Salesforce Certified Administrator was trained in project management methodology.

Major responsibilities of this systems analyst included advocating for business users after hearing their stories on systems/applications while closely supporting sales and marketing on CRM/ERP/marketing lead generation tool (ex. Salesforce.com, NetSuite and Pardot). This individual managed the shared implementation with the NetSuite professional services team. Key roles covered ensuring the alignment of sales and marketing was in place before defining/creating leads and opportunities management processes to assist in increasing user adoption of Salesforce.com Sales Cloud. Processes were defined for business requirements and implemented into Salesforce.com through configuration and custom fields. Configuring NetSuite to sync with company business requirements was done through workflows and custom fields.

The job covered providing feedback to company founders and key stakeholders of systems for best practices received from NetSuite user group to implement for people/systems/processes around financial management (AP/expense reimbursement/AR/GL/inventory management). Documenting and updating the business requirements document for NetSuite System based on changes/configurations were efficiently completed. Troubleshooting Salesforce.com and NetSuite system issues received from business users post implementation were positive experiences brought to the business table. Aside from implementing best practices for reports/dashboards, incoming requests were managed for system enhancements for Salesforce.com system and NetSuite CRM system.

Would a detail-oriented systems analyst with experience working in IT services, consulting and oil/gas industries fit in your organization? Educational attainment is composed of Bachelor of Science in Business Administration and Management Information Systems. Training/certifications include Oracle Application Framework, Oracle Data Integrator (ODI), Oracle Service-Oriented Architecture (SOA) and ITIL v3 Certification. Computer skills consist of SQL, COBOL, HTML and JavaScript. Expertise in Oracle Applications consist of Field Service, Installed Base, TeleService, iSupport, Depot Repair, Mobile Field Service, Advanced Scheduler and Service Contracts.

Some accomplishments included creating Functional Design Requirement documentation from gathered business requirements. Serving in an IT services company as a systems analyst, provided standard Oracle and/or designed new customized solutions based on requirement specifications. Part of the job was to lead CRM Service analyst for company EMEA and Brazil Oracle 11.5.10 upgrades. Additional responsibilities were integrating standard and customizing Oracle solutions to meet demanding business needs. Also, communicated design effort with the Conversion and Business Intelligence teams as well as coordinated the implementation and testing of new design functionality through PPM Workbench.

Shared expertise by assisting the client with Oracle CRM Service applications issues and ITSRs. Acting as a systems analyst in a management consulting company, managed CRM related Technical Assistance Requests to ensure quick resolution to client issues. Other tasks were gathering functional requirements and creating detailed functional design documents for any changes to the Oracle Application that the client required. Furthermore, applied patches and data fixes to resolve business issues.

What can a systems analyst with specializations in MS Dynamics CRM, MS Dynamics GP and QuickBooks, as well as work background in communications, pharmaceutical and business services industries bring to your organization? Technical specializations involve MS Dynamics CRM, MS Dynamics GP, QuickBooks, Peachtree/Sage 50, Lotus Notes, AS/400, SharePoint and BusinessObjects. Educational attainment includes Bachelor & Master’s degree (Business/Financial Accounting Technology & Corporate Law).

Some of the responsibilities of this systems analyst involved serving as liaison between the IT department and the executive branches, along with acting as an information source and communicator between business branches, the project teams, and the vendors. Duties covered producing process improvement, documentation, diagrams, data flow, process flow, reports on application development, implementation, and all related documentation, in addition to analyzing business needs, and lead requirements, as well as gathering efforts and documenting high-level business/ technical requirements. The ability to work on multiple projects simultaneously was applied; assistance was provided in managing projects, working with all aspects of a project life cycle (initiation, planning, execution, and closing phases of projects). This individual assisted with the development of project plans/ schedules and provided daily/weekly/monthly status reporting to the leadership team.

Other functions involved identifying and solving problems affecting the business solution, in addition to working closely with stakeholders to analyze the existing business systems and make recommendations for improvement. The job covered monitoring project progress by tracking activity, resolving problems, publishing progress reports, handling end-user communication and recommending actions. Applications/ systems that were developed and implemented (domestic & international) included Microsoft Dynamics CRM.

How can a systems analyst with work experience in food production and automotive industries help your organization? Educational background is composed of Bachelor of Science in Management Information Systems. Technical skills consist of Oracle On Demand, Siebel, Salesforce, Microsoft Project, SQL Server, Visual Basic and Visio.

Working with challenging issues such as leading projects to implement and update five CRM instances and drive user adoption though integration of business processes have vetted this specialist’s work experience. As a systems analyst in a food production company, selected to serve as CRM technical lead for Oracle CRM On Demand. Part of the job was to design web service integrations to load, extract, and analyze data for 50 integrations, as well as interface with all levels within the organization to document/translate business processes. Also, developed training materials and facilitated user training for up to 500 sales representatives, taking into account different learning styles. Moreover, identified, selected, and managed contractors to implement CRM configurations and web interfaces; achieving 40% cost savings.

The job was to track, analyze, and improve user behaviour to maximize user experience and product usage. While working in an automotive company as a systems analyst/customer relationship management lead, served as business liaison for five years; enhanced CRM tools and user interfaces (Siebel 7.8 and custom systems). Other duties were interfacing between 1000 users and IT to develop solutions which balanced IT and user needs. Furthermore, spearheaded global product showcase tracking system resulting in $70K annual savings with expected project lead revenue of $10M; tracking 12K global leads.

Does a systems administrator who is knowledgeable in MS Dynamics CRM and MS Dynamics GP, as well as experienced in business services, communication and manufacturing industries pique your interest? Technical knowledge involves MS Dynamics CRM, MS Dynamics GP, Azure, VMWare, SQL Server, Citrix, VDI and XenApp. Educational attainment includes B.S. in Computer Information Systems (CIS). This individual is a Microsoft Certified Professional (MCP) and a Microsoft Certified Solutions Associate (MCSA).

Major responsibilities of this systems administrator included administering multiple domain controllers, DNS, DHCP servers, MS SQL cluster, Citrix environment, Exchange and network security with Cisco ASA 5520 as well as Cisco ASA 5505 firewall appliances. The backup environment was also administered. Creating then maintaining user accounts, service accounts and computer objects were some of the key roles. Aside from creating the group policy, this individual pushed policy to new or migrated servers/accounts. The VMware ESX 5.1/5.5 environment was managed. Designing and implementing the Veeam backup for the 50+ virtual servers, in addition to providing key support for the CRM migration from MS Dynamics CRM 4.0 to MS CRM 2013 were positive experiences brought to the business table. The job covered planning and implementing the VMware ESX/VCenter upgrade from 5.1 to 5.5 on HP hosts. Functions consisted of designing, planning and implementing Windows Server migration on Windows IIS servers. Other duties involved designing, planning and implementing the migration of Exchange 2007 to Exchange 2010.

While in another job, duties involved serving as lead for HP separation and migration in which 25,000 servers were built or migrated. Part of the job was working as a key leader for infrastructure issues during the build/migration process were efficiently handled.

What can a certified Salesforce CRM system administrator with specialization in Salesforce CRM and Siebel, as well as work background in the insurance and financial services industries bring to your organization? Technical specializations involve Salesforce CRM, Siebel, Visio and Project, TriZetto Facets, PowerMHS, DocFlo, Entrendex Operations, GroupWise and IMAX. Educational attainment includes courses in medical coding, clinical foundations, and medical terminology. This individual is a Certified Professional Coder (CPC-A) and a Salesforce.com Certified Administrator (with Salesforce.com Adm 201 training).

Working with areas such as joining the sales department as the lead Salesforce.com (SFDC) systems administrator during the go-live launch of the Salesforce.com CRM application was part of the responsibilities. The SFDC application was administered to support commercial (B2B) and government (B2C) sales and other internal departments for “quote to card” activity. Administration duties involved user maintenance, password resets, customization of screens & fields, validation rules, monitoring time-dependent queues, reporting, dashboards, workflow, approval processes, e-mail blasts & templates, leads activity, opportunity pipeline and campaign management. Ongoing support was provided for corporate communications and e-mail blast delivery to key customers.

Other functions involved managing SFDC quarterly releases and coordinating the necessary testing with coworkers. The job covered utilizing the Apex Data Loader on a daily basis to import/export data into/from SFDC, providing development or customizations to support new product initiatives, and collaborating with the IT staff to support integration testing. Tasks involved developing and delivering technical training (including resource materials), along with serving as a member of a project team for Siebel implementation initiatives. Compliance initiatives were supported for Medicare (B2C) and underwriting guidelines were audited for commercial (B2B) sales.

What can a systems administrator with specializations in NetSuite CRM and NetSuite OneWorld, as well as work background in retail, banking and manufacturing industries bring to your organization? Technical specializations involve NetSuite CRM, NetSuite ERP, NetSuite OneWorld and NetSuite (eCommerce solutions, SPS Commerce, Pacejet and NSPOS). Educational attainment includes course in Psychology.

Working with areas such as administering the NetSuite system (ERP/CRM/OneWorld/SCAdvanced/SuiteFlow/SuiteScript), as well as developing custom logic for different business processes (marketing, accounting, inventory) were some of the responsibilities of this systems administrator. Duties covered administering the G Suite and assisting with network administration, including SonicWall, AS/400 and VEEAM. Assistance was provided with the management of IT department, including hardware/software purchases, procurement and management of mobile devices. IT policies and procedures were designed with an emphasis on security, documentation and redundant backup/disaster recovery/ efficiency. This individual administered the VMWare environment on ESXi Server 5.0-6.5, including many Linux and Windows VMs.

Functions in another job consisted of helping in NetSuite implementation, serving as technical consultant and NetSuite administrator, in addition to assisting with two ecommerce integrations (domestic and international website), SPS Commerce integration, Pacejet integration and NSPOS integration. The job covered building 100+ saved searches and reports for company user-base and developing custom business logic using Workflow (SuiteFlow) and JavaScript (SuiteScript). Areas of expertise included hands on NetSuite experience both pre and post-go live with CRM/ERP/OneWorld, implementing NetSuite for complex retail business with many business channels and integrating third-party integrations into NetSuite (eCommerce solutions, SPS Commerce, Pacejet, NSPOS).

What contributions could a systems administrator with work experience in consulting, insurance and information technology services industries bring to your organization? This systems administrator has over 20 years of system administration experience including 10 + years Active Directory Administration; 9 + years Microsoft Exchange administration versions  2003, 2010, 2013 and most recently – Office 365; Lync 2010 and 2013 (Skype) administration. Technical skills involve Microsoft Dynamics CRM, Active Directory, Barracuda SPAM filter, Norton Antivirus and VMware.

Challenges like supporting Windows server environment consisting of 5000 + user accounts and 3000 + system / application accounts were welcomed and successfully completed on a regular basis. Serving in a management consulting company as a system administrator, administered Microsoft technologies including Active Directory under Windows 2008 and 2012, as well as performed Active Directory administration tasks including creating domains, OUs, adding/configuring roles and services, backup/restoration of AD users, account creation/group management, file/folder/share permissions, group policy, log-on scripting, RBAC Administration and Password resets. Also, has experience supporting physical and virtual Windows server environment consisting of virtual servers utilizing VMware.

Shared expertise by diagnosing network problems involving hardware or software for supported applications. While working as a system administrator in an insurance company, did administration of Exchange 2003 including user creation, distribution list creation and administration, as well as administration of Barracuda SPAM filter. Moreover, worked on Lotus Notes / Domino Administration including mNotes Support and smart device support. Furthermore, drafted training materials, organized and led multiple training sessions for a variety of applications.

What opportunities can hiring an IT systems administrator who worked in IT, food and printing industries give your organization? Systems knowledge covers Zoho CRM, Zoho Projects, Salesforce and QuickBooks, as well as SharePoint, Google Ads, Google Analytics, Ticketing Systems, and Assets Management Systems. The individual finished Associate in Management Information Systems, Associate in Technician in Software Programming, and Associate in Technician in Maintenance & Repair of Computer Equipment.

Working for an IT services provider, this IT systems administrator worked on trouble tickets from ticketing system, and managed the helpdesk email queue to solve issues for clients via desk side visits, through remote desktop, inbound/ outbound calls, and emails providing PC, smartphones, tablets, applications, printers, and peripheral devices support. Tasks involved diagnosing, analyzing, researching and resolving moderately complex computer problems while minimizing the impact of service interruptions for clients. The job called for installing, troubleshooting, and managing Microsoft Office 2010/2013/2016/2019, Windows XP/7/8/10, iOS, Android, applications, and network. Support was given in maintaining the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Server and other applications. Part of the job was providing maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues as well as developing new system designs for clients.

The job entailed developing marketing strategies in English and Spanish, successfully targeting the client’s needs and budget in different digital platforms, along with through traditional media. The individual kept track of vital information and progress on Zoho CRM, Zoho Projects, and Microsoft Office Suite.

Would hiring a Salesforce.com administrator with experience working in banking, nonprofit and logistics organizations meet the needs of your organization? Core competencies include System Administration/Configuration, Salesforce.com Process Mapping, Data Analysis, Business Analysis, Documentation and Business Intelligence/Reporting. This individual is a Salesforce Certified Administrator and Salesforce Certified Force.com Developer. Educational background is composed of BS Economics. Software know-how is composed of Salesforce.com/Force.com, ERwin, Visio, iRise, Mercury WinRunner, Mercury TestDirector/HP Quality Center, Serena/Merant/PVCS Professional (Version Manager, Tracker, Config Builder), Rational Requisite Pro, ClearQuest, SharePoint, Livelink, Cognos, SaaS, HTML, XML, SDLC, RUP, JAD, SCRUM, Waterfall and Agile. One of the notable accomplishments was developing and introducing best practices, process improvements and templates for defining business requirements, change requests, use case design and traceability.

Acting as a Salesforce.com administrator for a bank, a key duty was providing business systems consulting, analysis and Salesforce administration for a Salesforce.com implementation for the wealth management business group. This professional defined customer requirements for standard Salesforce Object functionality as well Custom Objects and Apex/Visualforce customizations. Another task was presenting Salesforce functionality to business units and executive management.

While working for a nonprofit organization as Salesforce.com administrator, part of the job was providing pro bono Salesforce.com consulting, administration, development and support. Duties included designing, developing and maintaining dashboards, reports, and views, aside from templates, custom objects, custom fields, page layouts, validation rules, workflows and triggers. An additional responsibility was defining customer requirements for standard Salesforce Object functionality as well Custom Objects and Apex/Visualforce customizations.