Below are the 8 CRM Architects with various industry & CRM systems experience. The Thor Group® provides CRM architects with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Would an SAP architect who is skilled in SAP CRM, SAP BI and ABAP, as well as familiar with advertising, software and utility industries help your organization achieve greater success? Technical specializations cover SAP CRM, SAP BI, ABAP, SD, MM and FICO. Educational attainment includes Masters in Computer Science, as well as Bachelor’s in Computer Science and Engineering.

Making a positive difference with bug fixing and code redesigning during the production support was one of the key focuses of this SAP architect. Recommendation was given and implemented for a revisit to process chain for a hierarchy loading issue. Responsibilities covered designing and implementing a prototype for marrying potential SAP and non-SAP data to justify the need of an SAP BI solution (over other BI solutions) for clients data warehousing needs. Duties consisted of requirements gathering, analysis and blueprinting for the proposed SAP BI implementation, as well as designing extraction strategy through DBconnect for the non-SAP data.

Notable tasks included creating custom InfoCubes and DSOs for integrating sales data sourced from a legacy data warehouse and SAP ECC, in addition to custom query or report designing for margin calculations and few proration for Image IDs (for number of Image counts in a CD). This individual designed the custom reconciliation report to tie the GL balance with the SD Revenue. Analyzing and researching were done to find OSS notes for solutions to problems and OSS notes, then required upgrades were applied with the SAP Basis team. Areas of expertise included designing and implementing data modeling, data extraction and loading.

Would a detail-oriented enterprise architect with experience working in marketing, retail and restaurant industries fit in your organization? Educational attainment is composed of Bachelor of Science in Electrical Engineering. Professional certifications include Certified Enterprise Architect and ITIL V3 Foundation Certified Professional. Application skills include NetSuite CRM, Oracle, Microsoft, SAP and JDA.

Some accomplishments included leading the architectural design and launch of global market research platform, application, and portal that enhanced collaboration and enabled continued business growth. While working in a media-advertising & marketing company as an enterprise architect, drove the adoption of SharePoint and SPSS technology, as well as built out of granular role-based security and user access leveraging global active directory. Also, managed the full life cycle design and deployment of NetSuite CRM application suite at a hosted at SAS70 data center on-time and under budget. Additionally, planned and managed the delivery of SaaS-based NetSuite financial management software to multiple divisions/offices that enabled the daily reconciliation of financials.

Shared expertise by directing the development of new capability to manage unstructured data for the retail business globally that reduced Teradata spend by 20-25%. As a senior global enterprise architect in a retail and wholesale company, designed and managed (proto-type) hybrid on-premise/cloud-based data platform to manage the data deluge and data proliferation for customer 360-degree view, buyer visibility, and fraud/abuse detection. The 14-node platform ingested 9M TPS (transactions per second), processed 9M TPS for time window aggregates, and loaded 317K documents into Elastic Search, leveraging X86 computer with direct-connected enterprise storage.

Could the future success of your organization be helped by this technical architect with Oracle CRM, Oracle Applications Architecture and Oracle Applications File System proficiencies, as well as work background in IT services and software industries? Technical competencies involve Oracle CRM, Oracle Applications Architecture, Oracle Applications File System, Oracle E-Business Suite, Oracle Forms and Oracle SCM. Educational background includes Bachelor of Engineering (Computer Science) and Diploma in Business Management (Financials).

Important contributions of this technical architect included designing and developing complex customization and interfaces for Oracle Financials, Oracle Order Management and Oracle Intercompany. The job entailed managing customizations for Oracle Receivables, iReceivables and Advanced collections modules, as well as designing costing solution, invoice price variance and custom business event system. Tasks covered developing the interface trade sphere interface with Oracle E-Business Suite and applying good understanding R12 eBusiness tax, SLA Architecture and Oracle Payments.

This specialist handled the role of a boundary system integration lead during R12 upgrade of Oracle Applications and worked as technical architect and lead for several complex projects in Oracle Applications. Skills brought to the table consisted of getting involved in key initiatives within team which helps to improve the overall performance of the team, along with developing several flow diagrams depicting overall interface flows into and out of Oracle Financials. Functions consisted of designing complex integration framework to interface different systems to and from Oracle EBS using highly scalable AWS infrastructure, along with designing and developing OA Screens for custom adjustment workflow for AR, with complex workflow using Oracle workflow designer with parallel and sequential approvals of multiple levels.

What can a technical architect with Oracle CRM, SAP, JD Edwards, Java, XML, UML and JavaScript specializations, as well as work background in commerce, technology and business services industries bring to your organization? Technical specializations involve Oracle CRM, Java, JavaScript, JSTL, Shell Scripting, SQL, ASP and Visual Basic. Educational attainment includes B. Tech. in Computer Science and Engineering. This individual is a Master IT Architect and IBM Certified IT Architect.

Working with areas such as identifying the integration points between the core insurance applications such as Oracle CRM, PTS and SAP was one of the responsibilities of this technical architect. Duties covered identifying a list of potential reusable services, service interfaces, and service consumers across IT systems, as well as serving as lead in setting the technical direction for implementation of these services using IBM WebSphere Process Server. This individual assisted the customer to define a SOA governance model for implementation and management of service deployment. IBM SOA implementation methodologies were applied for this project.

Other functions included defining, designing/architecting and implementing functionalities around WebSphere Commerce Catalog, Membership, Promotions (eSpots), Order sub system and back end integration with UPS site and JDE. The job covered leading and providing technical guidance to the on-site and offshore developers, in addition to building staging and production cut-over plans. Deployment and operational processes were setup. Tasks involved developing set of non-functional requirements from business and IT requirements, along with performing IT infrastructure architecture assessment. Performance testing and benchmarking were performed for as-is capacity; identifying potential bottlenecks in the system and performance tuning were done to throttle maximum CPU and memory utilization from the existing infrastructure.

Would hiring a Salesforce architect with experience working in financial services, consulting and design industries help your organization meet its goals? Educational attainment is composed of Bachelor of Technology in Electrical and Electronics Engineering and MBA Supply Chain Management, Finance. Professional certifications include PMI Certified Project Management Professional (PMP), Salesforce Certified Administrator (ADM 201), Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant and Salesforce Certified Developer (DEV 401). Computer skills involve Salesforce.com, APEX, Visualforce, COBOL, CICS, VSAM, IMS DB, DB2, UNIX, C, Oracle, MS SharePoint, Lawson AP, HTML, Minitab, SPSS, Hyperion Brio, MicroStrategy and Crystal Reports.

Acting as a Salesforce COE lead/architect in a financial services company, acted as a subject matter expert for Salesforce.com within the COE. Also, advocated best practices in business solution identification, design patterns, license optimization, application life cycle management and using out of box features with minimal custom APEX and Visualforce code. Established governance for Salesforce projects. Moreover, led the delivery of enterprise wide artifacts for Encryption, Salesforce fitment, Release management strategy, Change management strategy, Org Strategy, Salesforce capabilities and Lightning adoption.

While working for a consulting company as a Salesforce functional architect, led implementation of Salesforce Service Cloud for a large financial client. Responsibilities included conducting workshop for requirements gathering, architecting the Service Cloud solution including Case management, Entitlements, SLA, Knowledgebase and custom functionality. Delivery included Entity Relationship Diagrams, Process flow documentation, Requirements documentation, Vendor selection for AppExchange applications for Survey tools and Events Management. Furthermore, managed two Salesforce developers and provided guidance to manage workload and deliverables.

Could the future success of your organization be helped by this enterprise architect with work experience in consulting, computer networking and technology industries? Educational background is composed of Bachelor of Engineering (Computers). Professional certifications involve Boomi Professional Architect Certified, Boomi Professional API Management Certified, Boomi Associate Developer Certified Boomi Professional, Developer Certified Boomi and more. Technical knowledge consists of NetSuite, Salesforce, Service Now, JIRA, Form Stack, HubSpot, Concur, Coupa, Flexera, Workato, SteelBrick CPQ, Xactly, etc.

Contributed to the organization’s success by being responsible for strategic iPaaS engagements and hands on end-to-end delivery involving Dell-Boomi, Azure iPaaS and MuleSoft projects. Serving in a consultancy services company as an enterprise architect, evangelized and drove architecture foundation for Cloud Native Applications leveraging Azure Cloud, Azure iPaaS, Microservices, AKS, APIM, Azure Devops and Agile (Scrum) Methodologies. Additionally, provided technical, functional and consulting during pre-sales engagements for cloud integration project needs.

Supported organizational goals and objectives by being responsible for leadership, hands-on development and architecture supporting all cloud business applications i.e. NetSuite, Salesforce, Service Now, JIRA, Form Stack, HubSpot, Concur, Coupa, Flexera, Workato, SteelBrick CPQ, Xactly, etc. Acting as an enterprise architect, architected, implemented & delivered Service Now CSM in months. Furthermore, implemented Workato iPaaS, REST APIs and integrated holistic business apps in days, as well as managed end-end business applications project delivery.

Is impacting your organization with a Microsoft CRM solution specialist & architect who worked in financial services and insurance industries a current business consideration? Educational attainment is composed of BS Computer Science and Master Of Computer Application (MCA). Software skills involve Microsoft Dynamics: Microsoft Dynamics CRM, VSS / TFS / SVN, ASP.NET using C# & VB.NET, ADO.NET, HTML, XML, XSLT, CSS, JavaScript , JQuery, Knockout JS, SQL Server, SSRS, ASP.Net Web Services / WCF Services, .NET Framework, Windows 98/ XP/Windows 7/Windows 8, Windows Servers, KingswaySoft SSIS, XRMToolBox, Ribbon Workbench, CRMServiceUtil and more. Professional certifications involve Microsoft CRM Application, Microsoft CRM Customization & Configuration, Extending Microsoft Dynamic CRM to name a few.

While employed in a financial services company as a Microsoft CRM solution specialist & architect, responsibilities included working as lead developer, solution architect, deployment administrator and production support. Also, served as an SME on outlook plug-in and performance troubleshooting. Some of the tasks were integrating CRM with telephony system (Cisco Jabber), as well as integrating CRM with Cisco Jabber Chat.

Part of the job as a technical lead, solution architect, developer, deployment administrator and production support in another financial services company, led the outlook CRM support team and providing technical mentoring to the offshore team. Additional responsibilities were working with business on requirement gathering and assisting BSA on converting those requirement into stories in JIRA (Agile). For each release, set up workspace in SVN, creating ORGs for build, integration and QA environments and slash & burn (production data) refresh on UAT for user acceptance testing. Also, creating builds for each iterations.

What contributions could a CRM solution architect with experience working in an automotive, software and real estate industries bring to your organization? Professional certifications include Salesforce and Siebel CRM certified Software Development Architect, Manager, and a Product Owner with years of demonstrated track record in delivering global applications by formulating technology strategy aligned with business needs. Software knowledge consists of Salesforce (Lightening components, Apex, WF, Data load, Integration, Visualforce, Controllers, queue management), Siebel, Oracle SOA suits (OSB, WebLogic, JMS), object oriented languages, Object Oriented Design and Development(OOD), Java (Apex, Spring MVC, AngularJS, Bootstrap, JSON, jQuery, AJAX, eScript), Oracle 12c, DB2, and NoSQL DB.

Challenges like designing and leading execution of projects that overall achieved in $100 Million in total Annual Direct Business Benefit to the automotive company. Serving in an automotive company as a CRM solution architect & dev manager (Salesforce & Siebel CRM), planned and executed transformation initiatives to ensure delivery of world-class enterprise applications such as Siebel, Oracle SOA (OSB, WebLogic/JMS) and Salesforce and services in Java using Spring MVC, Angular, JSON, jQuery, eScript, and Apex). Part of the job was to manage and led the re-architecture and development efforts for a program that delivered a robust lead management process which improved lead conversions rate by 30% direct impact on revenue to the company.

Shared expertise by designing entire execution path of SynerGills product portfolio, and divide in smaller Modules using Agile methodology. Acting as a CRM architect and CRM product owner in a software company, worked on Salesforce CRM, NodeJS, Angular JS and Arango DB. Responsibilities include designing User Roles and Permissions for company’s new CRM application, as well as designing and wire-framing different screens for company’s Sales and Service App using Salesforce Objects, and Define Assignment Rules.