Below are the 7 Project Managers & 5 Solutions Architects with various CRM systems & industry experience. The Thor Group® provides project managers & solutions architects with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Could your organization use a project manager who is experienced in insurance, software and manufacturing industries, as well as proficient in Salesforce CRM? Technical proficiencies cover Salesforce CRM, Apex Data Loader, CRM Fusion Demand Tools and People Import Applications. Educational attainment includes MBA and B.A. in Organizational Leadership. This individual is a Salesforce.com Certified Administrator.

Primary tasks of this project manager included managing all aspects of a highly customized Salesforce.com instance for 150 users, CRM administration, all user training, troubleshooting technical issues, managing data integrity, as well as inputting and customizing the integration with ERP system. Managing all aspects of data validation, data cleansing and importing/ exporting large amounts of data using the Apex Data Loader were carried out. Key roles covered handling workflow rules, email alerts, page layouts, security, building hierarchies, validation rules, Outlook for Salesforce synchronization, custom buttons and links. This individual was in charge of all zip code and territory management within Salesforce.com.

Contributions in other jobs involved managing the Salesforce.com platform including system configuration, data setup, ongoing maintenance and enhancements. Salesforce.com administrative functions were carried out, such as user management, profiles, configuration, customizations, data management and input (using Apex Data Loader, CRM Fusion Demand Tools and People Import applications). Functions consisted of creating custom objects, fields, workflows, approval processes and triggers, in addition to partnering with development and IT organizations to integrate external data sources into the SFDC platform. Aside from driving CRM best practices, an additional duty covered working closely with a cross-functional team, sales, marketing, IT and sales operations in supporting business processes and workflow. Partnering with both business and technical teams was done.

How can a CRM project manager with experience working in consulting, education, and staffing industries help your organization? Educational attainment is composed of Bachelor of Science in Accounting. Professional certifications include Project Management Professional (PMP). Software skills involve MS Dynamics 365 CRM, Salesforce.com, Visio, ACT!, Goldmine, SalesLogix, Sage CRM, QuickBooks, Great Plains and Sage 50 (Peachtree).

Working with challenging issues such as managing successfully a Microsoft Dynamics 365 CRM software implementation converting from Microsoft Dynamic 2011 CRM and Salesforce while implementing new processes for handling customer cases and sales pricing have vetted this specialist’s work experience. Serving in an IT consulting company as a CRM project manager, worked on a project that was a global uniting of two CRM systems to one CRM system for the whole company while interfacing with two separate SAP ERP systems. It also needed coordination with an upgrade to Office 365 and Active Directory. Additionally, responsible for the overall direction, coordination, implementation, execution, control, and completion of the project ensuring consistency with Sales Operations, IT, Legal, Research & Development, customer service, and other departments strategy, commitments, and goals.

With a “can do approach” in the area of overall direction, coordination, implementation, execution, control, and completion of various projects, Medicaid, ACA, Data Center projects ensuring consistency with MITS strategy, commitments, and goals. As a project manager in a university, developed, implemented and led the five- process group of the Project Lifecycle: Initiate, Planning, Execution, Monitor & Control, and Close project or phase. Furthermore, created risk plans for risks and contingency plans.

Would a detail-oriented project manager with experience working in IT service management, warehousing and food services industries fit in your organization? Educational attainment is composed of Bachelor of Arts and Science in Sociology and Master of Science in Information Systems. Professional certifications involve Project Management Institute (PMP) and Certified Scrum Master. Technical skills involve Zoho CRM, Jira, ServiceNow, SharePoint and Basecamp.

Some accomplishments included developing project schedule using MS Project and Zoho, as well as standardizing previously undocumented processes to streamline training of new PMs. As a project manager in an IT service management company, created and maintained project document templates to coordinate infrastructure related activities. Some of the tasks were being responsible for training new PMs, preparing weekly status reports and conducting project reviews with senior management utilizing PowerPoint and Excel, as well as negotiating contracts with vendors as needed. In addition, approved and verified invoices and expenditures, as well as provided Project Management for cross- functional projects spanning multiple teams.

Shared expertise by overseeing and managing all aspects of Lighting Projects including selection, procurement and distribution for lighting fixtures on construction projects. Acting as a project manager in a warehousing company, planned and scheduled lighting and fixture resources to meet project milestones and budget. Furthermore, collaborated with management to define project scope, goals and deliverables to support business objectives.

What can a project manager with work background in IT services, biotechnology and business services industries, bring to your organization? Technical specializations involve Salesforce CRM, Salesforce Sales/Service Cloud, Apex, SQL and Java. Educational background includes B.A., Economics. This individual is a Certified Salesforce Administrator with additional certifications in Sales Cloud and Six Sigma Black Belt.

Working with areas such as identifying process improvement opportunities and translating project requirements into Salesforce functional requirements for Service Cloud and Sales Cloud were some of the skills brought to the table by this project manager. Duties covered conducting UAT testing, data mapping, migrating Salesforce component change sets, deploying solutions to the production environment and implementing production support changes. Key roles covered building reports/dashboards for opportunity pipeline and forecasting.

Responsibilities in other jobs consisted of managing profiles, queues, groups and role hierarchy on the Salesforce system, in addition to customizing Salesforce objects, process builders, workflows, formula fields, record types and validation rules. Tasks involved developing and modeling business logic for SQL, Java and Salesforce Apex, in addition to managing and supporting Salesforce integrated applications related to field services, licensing, customer support and sales operations. Functions involved defining and modeling new To-be sales engagement processes/ practices, resulting in improved customer engagement efficiency, client satisfaction and 40% increase in sales pipeline. Creating and documenting Salesforce application requirements were completed by working with end users and key stakeholders. Accomplishments included implementing and automating processes in Salesforce Sales Cloud that improved sales cycle time, data entry efficiency, lead routing and sales opportunity follow-ups by 40%.

What opportunities can hiring a project manager with background in engineering, IT and business services industries give your organization? Computer knowledge includes Oracle CRM, Oracle Human Resources, Oracle Accounts Receivable/ Payables, Oracle Purchasing and Oracle Inventory, Oracle Order Management, Oracle Advance Pricing I-store, Oracle Project Accounting, Oracle Project Billing and Oracle Federal Financials. Educational background covers Master’s in Computer Science and Master’s in Physics. The individual has years of experience managing and implementing Oracle Applications, particularly full life cycle implementations.

This project manager focused on CRM implementation for a global office solutions client. The job required participating in the business requirements gathering, fit/gap analysis, configured Oracle CRM modules such as Enterprise Installed Base, Service Module, Customer Support, Service Contracts, Field Service and Contact Center. These modules had to be integrated with Oracle Financials and Distribution modules. Part of the job was closely coordinating with the Financials and Distribution implementation team members during this project. This was a full life cycle implementation. The primary objective of this project was to improve customer relationship and increase the business through quality customer care as well as outstanding after sales service.

Other responsibilities were taking care of project management, risk assessment, change management, preparation of work breakdown structure, management reporting, resource allocation, setup templates, status reporting and managing the project budget. Analysis was done on the current business processes against Oracle Applications processes (fit/gap analysis). This included client’s current procurement process, item requisition process, item master maintenance, suppliers setup/ maintenance, purchase orders approval process, approval limits, receiving options, Flexfield Structure setups, reporting needs, workflow notifications requirements, position hierarchy, and job descriptions.

Would hiring a sr. project manager with experience working in insurance, banking and financial services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Engineering (BE) in Computer Engineering and Master of Business Administration (MBA). Software skills include Microsoft Dynamics CRM, Salesforce, PeopleSoft Financials, and Oracle HR. This individual is a PMP (Project Management Professional).

Acting as a sr. project manager in an asset management company, developed a framework of comparing security attributes (more than 2000) of TRP, and BNYM systems. Key accomplishments were identifying 40% of key attributes in the first 2 phases of data validations, as well as early detection of key differences attributed to early start (3 months) of UAT, and prod parallel activities. This specialist established data transformation processes (batch, FTP) between two organizations, daily monitoring jobs and validations. In addition, partnered with IT, and Operations stakeholders in developing data differences mitigation plan, impact to 60+ downstream applications which included scope definition, prioritization and release planning.

While working for an insurance company as a project manager, worked on the global implementation of CRM (Microsoft Dynamics CRM) to (NA, EU and Belgium, responsible for global expansion used by 2000+ call center representatives. This involved transformation of claims submissions from customers, providers and other entities. Part of the job was to serve as a liaison with vendor (i.e. Microsoft), and internal IT teams in investigating configuration issues and remediation. As a Scrum Master, led re-engineering of OLE (On-Line Enrollment) web-application project. The upgrade significantly improved client/broker time on website to more than 40% and also reduced new case implementation time from 45 days (max) to 20 days (more than 50%).

Could the future success of your organization be helped by this senior project manager who worked in IT, business services and food industries, as well as proficient in Salesforce CRM, Oracle CRM and Oracle R12? Technical competencies involve Salesforce CRM, Oracle CRM, Oracle R12, OBIEE, Business Objects and Tableau. Educational attainment includes Master’s in Business Administration, Master’s in Computer Science and Bachelor of Technology in Civil Engineering. This individual is a Certified Professional Forecaster and Certified AWS Solution Architect Associate.

Important contributions of this senior project manager included mapping out all elements involved in successfully integrating an acquisition onto the common Salesforce platform, coordinating requirements capture, analyzing and creating detailed project plans along with risk analysis and stakeholder management. Tasks covered developing a detailed support protocol to establish service levels with 3rd party service providers, in addition to facilitating a comprehensive organization assessment of the Salesforce Org with a program architect. Other tasks were engaging with all key stakeholders (Sales, Finance, Care and Marketing), while also developing tactical execution plans 30-60-90 to achieve high impact low hanging fruit findings. Part of the key roles involved collaborating effectively with the data product manager to layout an effective data strategy involving master data management, scalable high value reporting framework to limit load on Salesforce platform. Creating the overall release plan and the detailed cutover plan was carried out.

This specialist ensured smooth evolution of the business analytics platform to incorporate critical enterprise systems consolidation effort. Other concerns were for migrating from Siebel to Salesforce.com, Siebel to Oracle R12 for Quoting and Order Management processes.

Could the future success of your organization be helped by this solutions architect with experience working in management services, research and computer services industries? Educational attainment is composed of Bachelor of Science and Masters in Computer Applications. Professional certifications consist of PeopleTools Certified Professional and Salesforce.com Certified Developer certifications. Trainings attended were PeopleSoft CRM 8.8/9.0 and Siebel 7. Technical skills involve Oracle CRM, Salesforce.com, PeopleSoft CRM, NetSuite and SAP. Programming Languages expertise includes Apex, Java, TSQL, PL/SQL, XML, C and C++.

Contributed to the organization by implementing solution for streamlining process between Investment group and Marketing for collaboration on client meetings. Serving in a management firm as a solutions architect, implemented Marketing process to automate the process of prospect targeting. Also, implemented framework around Apex triggers and classes to reduce the cost of maintenance and support. Additionally, developed Actions, Lightning Components and Visualforce pages to work in Salesforce Classic and Lightning. Moreover, integrated Salesforce with MMD application using CastIron orchestrations. Technology & Environments: Salesforce.com CRM, Service Cloud, Sales Cloud, Concur, Microstrategy, Apex, Visualforce, Oracle, Conga Reports, MMD and Exact.

Supported organizational goals and objectives by creating utility for extracting emails from Oracle CRM to importing to Salesforce. While working in a research company as a solutions architect, managed client communications and resolved conflicts, as well as provided solution for Campaign ROI and Marketing campaign effectiveness. Moreover, worked on campaign influence on opportunities for the Sales Cloud as well as drove architecture design, data migrations, and integration sessions with cross-functional teams.

Could your organization use a solutions architect with NetSuite CRM, as well as experienced in software, technology and business services industries? Technical proficiencies cover NetSuite CRM, Oracle, SQL Server, Salesforce, Magento, ADP, Concur Access, JSON, XML and XHTML. Educational background includes MBA (ongoing) and Bachelor of Science in Computer Science (dual degree — Corporate Finance).

One of the primary tasks of this solutions architect included applying extensive NetSuite technical/ functional expertise and creative solutions for implementation as well as support of cloud-based NetSuite and Salesforce platforms. This specialist optimized and enhanced business process flow, automation of current business processes using SuiteScript, SuiteFlow, SuiteTalk, custom UI forms, Advanced PDF/HTML, saved searched, data import/export, detailed/specialized financial reporting, sales and marketing automation and ecommerce customizations. The analysis of business processes, requirements, and goals in order to implement NetSuite solutions for a wide range of organizations and industries including retail (B2C), supply chain, manufacturing, professional services, contract management, subscription management and dunning was completed.

Contributions involved conceptualizing and developing CRM campaigns, email campaigns, and custom HTML-based templates to communicate with customers, business shareholders, contractors, and employees. Developing SuiteFlow workflow automation including workflow action scripts where needed were also handled. Skills brought to the table covered developing, testing and executing inbound/ outbound data migrations using native capabilities, Web Services as well as external data management tools. The integration with many enterprise-level systems and platforms was completed using Web Services, business intelligence, custom records, and advanced search capabilities including Salesforce, Magento, ADP and Concur.

Would a detail-oriented solutions architect with experience working in professional services, consulting and financial services industries fit in your organization? Educational attainment is composed of BBA and MBA. Professional certifications involve SAP FI, SAP CO and ITIL V3 Foundation Certifications. Trainings attended include the SAP Simple Financial Migration (AC100). SAP Package skills include S/4 HANA (1809, 1709, 1610, 1511 and 1503), SFIN 2.0, SFIN 1.0, SAP ECC 6.0 (EHP 4, 5, 6 and 7), SAP ECC 5.0, SAP R/3 4.7C and SAP R/3 4.6C.

Some accomplishments included discharging all responsibilities as an SAP S/4 HANA Finance (FICO)/ Central Finance – Solution Architect / Project Manager / Delivery Lead. Serving in a professional services company as a solution architect, responsible for Project Coordination and delivering assignments/projects.

Shared expertise by discharging all responsibilities as an SAP FICO Consultant. A key encompassed the Analysis and Solution Definition by quickly understanding business issues and data challenges of client’s organization and industry. Part of the job was to provide support for SAP Issue within the project and if requested, outside project too. Furthermore, was instrumental in Incident/Change request/service call handling.

Would it be beneficial for your organization to employ a Salesforce solutions architect with experience working in recreation, internet and insurance industries? Educational attainment is composed of Bachelor of Science in Computer Engineering. Professional certifications consist of Salesforce Admin, SFDC Certified Force.com Developer and Salesforce Platform Developer I Certifications. Knowledge in Salesforce Technologies involve Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL and SOSL. Salesforce tools expertise include Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, and Force.com Platform (Sandbox and Production).

Serving in a recreation company as a Salesforce solutions architect, performed high level analysis of business and technical requirements as well as created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services. Also, worked as an admin as well when needed in terms of identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.

As a Salesforce solution architect in an app/internet company, was involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone object-oriented enterprise applications. This specialist evaluated, reviewed design frameworks and methodologies from SFDC best practices and got approval design in order to achieve requirements and conformance to the architecture. Furthermore, led the team for integration/performance testing based on integration and system test plan.

Would a solutions architect with SAP CRM, SAP Web Dynpro and SAP Enterprise skills, as well as familiar with petroleum, retail and pharmaceutical industries help your organization achieve greater success? Technical specializations cover SAP CRM, SAP Web Dynpro, SAP Enterprise, SAP KM, SAP BPM, SAP PI and SAP MDM. Educational attainment includes Bachelor of Engineering (Computer Science). This individual is TOGAF Certified and Certified Scrum Master.

Making a positive difference with reviewing and updating SAP NetWeaver systems’ landscape and suggesting more improvements to the same were some of the key focuses of this solution architect. Responsibilities covered planning and monitoring NetWeaver team activities, as well as organizing weekly status meetings with client SME. Skills brought to the table covered reviewing and validating the deliverables, delivering to client, in addition to reviewing and reporting weekly tickets status to the PMO.

Notable tasks included requirements gathering as well as presenting solutions, strategies and technical approaches based on business/ requirements and the current architectural boundary, through development of proof of concept apps. This individual assisted the client in architectural decisions related to the solution for the business challenge and developed the proof of concept using BPM, Web Dynpro, Java & MDM APIs on Portal CE 7.01 and SAP PI. Functions involved ensuring technical robustness, scalability, usability and maintainability of all development efforts, along with project and resources planning using the Microsoft Project tool. The job consisted of assisting client for SSO configuration between portal and IBM Tivoli Access Management (TAM) WebSEAL, as well as creating requirements specification document, technical design document, unit test plan, unit test cases and transport procedure document.