Below are the 3 Business Analysts, 2 Functional Consultants & 4 CRM Consultants with various industry & CRM systems experience.The Thor Group® provides business analysts, functional consultants and CRM consultants with your industry & CRM systems experience on a consulting, contracting or direct hire basis.

Would it be beneficial for your organization to employ a senior Salesforce business analyst/platform developer with experience working in technology services, information services and insurance industries? Educational attainment is composed of MS Mathematics and MBA Finance. Professional certifications involve Salesforce Administrator (ADM201) Certification, Salesforce Force.com Developer (DEV401) Certification, Certified Salesforce Administrator (AMD201) and Certified Salesforce Platform APP Builder. Salesforce skills include Salesforce Declarative Development, including Custom Objects, Fields, Related Lists, Page Layouts, Workflow, Validation, Escalation & Assignment Rules, Salesforce 1, Lightning Components, et al. Also, adept in data clean up, scrubbing and ETL including Wizards and DataLoader.

Serving in a technology services company as a senior Salesforce business analyst / platform developer, responsible for Platform Configuration, communications with Process Owners, and for team show- and-tell. Project involved developing a Farm Parcel and Tract information system for U.S. Department of Agriculture, using Salesforce Communities in the Lightning environment. Technology used were Salesforce Lightning & Classic.

As a Salesforce business analyst in an information services company, conducted interviews and work sessions with the business, as well as contributed User Stories and Process Flows. Moreover, designed solution for the Continuation Letter process to allow client to continue using current product while negotiating to renew the contract for the next period, usually one year. Additionally, designed solution for the Usage Billing process to allow client to enter Quantity and Price of product usage on monthly, quarterly, semi-annual or annual basis. Technology used were Salesforce Lightning Sales Cloud & Service Cloud.

Does a business analyst who is knowledgeable in MS Dynamics CRM, as well as experienced in energy, business services and utility industries pique your interest? Technical knowledge includes MS Dynamics CRM, SQL, SSRS, SharePoint, Project Management, Remedy Ticketing System and SQL Query Development. Educational background includes B.S. Applied Mathematical Economics.

Major responsibilities of this business analyst included conducting business requirements gathering sessions with users, translating requirements and creating business requirements or functional specification documents. Key roles covered developing and executing test plans/ cases tracking defects, while also documenting results. Reviewing, analyzing and evaluating requirements, as well as proposing solutions for application customization requests were positive experiences brought to the business table. This individual developed and maintained customer requested reports using Microsoft SQL Server Reporting Services. Analyzing problems and information requirements with existing manual and automated systems was completed, along with designing and documenting system/ resolution procedures. Discrepancies were identified between business processing needs and the capabilities of software products.

Another job covered configuring and customizing forms, workflows, and events related to Microsoft Dynamics CRM System. Tasks consisted of performing data imports and exports to/ from Microsoft Dynamics CRM, in addition to developing reports utilizing Microsoft SQL Server Reporting Services. Functions involved monitoring system logs for database problems, space utilization, corruption, and system performance, along with creating SQL queries for use in reporting and troubleshooting. Tracking reported system issues and troubleshooting calls were completed using Cases in Microsoft Dynamics CRM.

Would it be beneficial for your organization to employ a business analyst with extensive experience working in telecommunications and IT/technology companies? Technical expertise involves Salesforce, Adobe, ICare, Service Trender, Network Event Board and more. Educational attainment: Computer Science. Professional certifications: Salesforce.com Certified System Administrator and Salesforce.com Certified Advanced Administrator. Main accomplishments include providing immediate supervision for representatives, recommending operational improvements and assigning tasks as well as objectives.

Serving in a an IT/technology company as a business analyst, primary tasks included analyzing business requirements, procedures and problems and then applying sound technological concepts and providing logical solutions to each (i.e. identify, recommend and resolve). The development of a web-to-lead functionality to site, which directed leads to Salesforce CRM was completed. Additional duties involved creating various reports and report folders to assist managers in better utilizing Salesforce as a sales tool and configuring various reports for different user profiles based on the needs of the organization.

As a supervisor, customer and technical support for a telecommunications company, the use of self-starter and problem-solving abilities to efficiently manage simultaneous operational responsibilities in a quota driven workplace was employed. Managing customer inquiries or requests proficiently and professionally was efficiently handled. Other tasks were encouraging collaborative working relationships within the new hire groups to ensure effective training and orientation.

Is hiring a functional consultant who served in technology, manufacturing and food industries a priority for your organization? Technical proficiency covers using SAP CRM, SAP R/3 and SAP FI/CO, as well as SAP MM, SAP SD and ASAP Methodology. Educational background includes Bachelor of Arts in Economics, (minor in business foundations), Master of Science in Management Information Systems, and Master of Science in Accounting. The individual is SAP certified (Financial Accounting, associate business foundation and integration).

Focusing on the industrial automation industry, this functional consultant carried out major configuration changes in CCA, PCA, I/O, Product Costing, COPA and Project Systems. Settlement Profiles, Allocation Structures and PA Transfer Structures were configured for settlement of variances to FI and COPA. Configuration was also done for valuation strategy to bring product cost estimates from COPC into COPA, as well as with settings for standard cost estimate with structures like BOM, routing; made settings for additive costing to include transport and insurance costs to the material cost estimate. Primary and secondary cost elements as well as cost element groups were created, and cost element attributes were maintained. Part of the job was configuring settings for Profit Center Accounting for various industries and utilities.

While in another job, duties were configuring product cost planning, marking, releasing the cost estimate in Price Updating. This professional defined price update for standard cost estimate and inventory cost estimate, as well as worked on reference/ simulation costing and adhoc cost estimate. Other tasks involved configuring material cost estimate with quantity structure and calculating costs on Production Order of Applied Materials.

Would hiring a solutions consultant with experience working in IT services, education, financial services and consulting industries help meet the needs of your organization? Educational background is composed of BS Accounting Information Systems. Professional certifications and educational background involve Masters Certificate-Applied Project Management and Masters in Business Administration (MBA). Skills in CRM systems include NetSuite CRM, Pivotal 6.0, Salesforce.com and Lawson.

Acting as a solutions consultant in an IT services company, managed rollout of NetSuite CRM application to onshore and offshore team members; responsibilities included implementation, system administration, training and ongoing support. As a functional team lead on NetSuite Marketing Automation software implementation, served as a project manager on multiple website development projects using Drupal open source development tool utilizing both onshore and offshore delivery models. Part of the job was to manage cash management platform implementation and PMO project for Fortune 50 Financial Services companies. Additionally, was responsible for developing and executing corporate marketing strategy across three distinct business units, including professional services, IT solutions, and decisioning software solutions.

While working for an educational institution as a business solutions manager-business technology, collaborated with Finance users to document and assess current order to cash business processes, identify gaps in existing processes, and recommend improvements to those processes based on best practices. Part of the job was to be responsible for eliciting and documenting business requirements and working with the technical team throughout the entire system development lifecycle to ensure product success. Furthermore, developed training and procedure documentation for Pivotal CRM system end users.

Would an Oracle technical consultant with Oracle CRM, Oracle Financials and Oracle Forms skills, as well as familiarity in telecommunications, IT and business services industries help your organization achieve greater success? Technical specializations cover Oracle CRM, Oracle Financials, Oracle Forms, Oracle Reports, Oracle Discoverer, Oracle Workflow, SQL Loader, PL/SQL and Shell Scripting. Educational attainment includes Master of Computer Applications (M.C.A).

Making a positive difference with implementing the Oracle CRM 11.5.10 with modules such as Marketing, Sales, Service Contract, Quoting, Order Management, Configurator, Install Base and Shipping was one of the key focuses of this Oracle technical consultant. A lot of personalization and extensions were done to make system compatible for use. Responsibilities covered customizing the existing workflow system, adding features like SMS system, automatically sending the SMS for approval and receiving the response back from recipients approve that stepped and moved to the next one. The job involved extending the marketing workflow for the new configuration item types/ products, customizing the marketing workflow according to the client requirements using Forms 6i and creating new forms for translation process for different organizations. Notable tasks included creating the custom table to support the translation part to be used in different countries and maintaining the database related to the process.

This individual also developed Oracle Reports as well as Discoverer reports for the interaction and resolution count of the SLA in the Services Module for daily, weekly, monthly and yearly basis. Core competencies included analysis, design, development, testing and implementation of Oracle technologies, as well as strong experience working as Oracle Applications Technical consultant in AR, AP, GL, Inv, PO, OM, Sales and service contracts.

What can an Oracle technical consultant with Oracle CRM, Oracle Databases, Oracle Forms and Reports specializations, as well as work background in financial services, IT and business services industries bring to your organization? Technical specializations involve Oracle CRM, Oracle Databases, Oracle Forms and Reports, Oracle Portal, Java, PL/SQL, JSP, OA Framework, JTT Framework and XML Publisher. The individual has complete knowledge of SDLC with strong programming and analytical skills in working with Oracle Databases, PL/SQL, Java, JSP, OA Framework and JTT Framework. Educational background includes Master of Computer Application (M.C.A.) and Bachelor of Science (B.Sc. – Physics). This specialist is a Certified Java2 Developer.

Working with areas such as using modules from Oracle Applications CRM 11.5.9: Order Management, Service Contracts, Services, Inventory, Advanced Pricing, Sales Online and OLM Learning management was one of the skills by this Oracle technical consultant. Duties covered architecting and designing various solutions towards addressing specific needs of SCO when they were on the phone servicing a member on top of OA framework. Leading a team of developers (7) was done to guide them throughout the development and implementation cycle, while also making sure of timeliness of the deliverables. This individual created MD070, architecture document, performance impact analysis document and other presentations.

Responsibilities consisted of preparing migration schedules to move code base for testing, in addition to prototyping and designing the solution to bridge OA framework page to integrate with Trillium for address matching and cleansing. Reports generation in Oracle Reports, Discoverer and XML Publisher was completed. The Order Entry Screens were developed using OM Public API and manual approval workflow using CRM hierarchy.

Would hiring a CRM consultant with experience working in marketing, technology software and electrical equipment industries help meet the needs of your organization? Educational attainment is composed of Major in Applied Arts, Computer Graphics. Technical skills involve NetSuite CRM/ERP , SAP CRM, Infor CRM, Sage CRM, MS Dynamics 09/2012, HubSpot CRM, SAP NetWeaver, MS CRM /365 and MS Dynamics Azure AD.

Acting as a CRM integration consultant in an inbound marketing agency, managed customer relationships to ensure successful HubSpot CRM onboarding, as well as guided client discovery, made sales process recommendations, and set up the HubSpot CRM to support sales success. This professional analyzed and understood business processes, identified areas for improvement, as well as identified and overcame project risks throughout engagements. Moreover, executed onboarding project plans as well as troubleshot and provided creative solutions leveraging software integrations and applications.

While working for a technology software company as a CRM consultant, used NetSuite CRM and provided amazing guidance and support to prospective clients by developing trusted, advisory partnerships with C-level executives and decision-makers. Part of the job was to conduct in-depth discovery meetings. Also, produced professional, timely, and thorough Discovery notes to facilitate accurate creation of Statements of Work (SOWs). Furthermore, acted as an internal project manager to ensure aspects of the pre-sales process remained on track.

Could the future success of your organization be helped by this senior SAP consultant with experience working in IT services and business services industries? Educational background is composed of Master of Computer Applications (MCA). Professional certifications include SAP CRM Fundamental (SAP CRM 7.0 EhP3) and Open SAP Certified (S4/HANA Data Migration cockpit). Knowledge in SAP Modules involve Customer Relation Management (CRM), Utilities, SuccessFactors, SAP S4/HANA, ISU Master Data and ISU Work Management.

Contributed to the organization’s success by working on consulting responsibilities which covered requirements gathering, system configuration, system testing, data migration, and post go live support. Serving as a senior SAP consultant in a repair services company, major responsibilities were carrying out solution assurance, stakeholder management, change management and overall solution ownership of SAP solutions provided to the business. Other duties were mapping & gap analysis of the existing business process with SAP, as well as defining complex customer specific business processes in CRM module.

Supported organizational goals and objectives by creating test scripts for various business scenarios & validating the script during User Acceptance Testing (UAT). Serving as an enterprise solution analyst in an IT services company, carried out unit testing and integration testing along with core team members for various business scenarios & taking the sign-off from business. Furthermore, prepared the production client for go-live with client specific configurations like number ranges, transaction variants and master data upload.