Below are the 3 Business Analysts, 3 CRM Consultants & 2 Functional Consultants with various industry & CRM systems experience. The Thor Group® provides business analysts, CRM consultants & functional consultants with your industry & CRM systems experience on a consulting, contracting or direct hire basis.

Would hiring a Salesforce business analyst/administrator with experience working in retail and insurance industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Computer Information System and Master’s in Information Systems. Professional certifications involve Certified Salesforce Administrator. Skills in Salesforce/Force.com technologies involve SOQL, SOSL, Visualforce Pages and Force.com. Programming languages consist of Apex, Java and OOPS.

Acting as a business analyst/ administrator in a retail company, analyzed and collected business requirements, identified system interfaces and created the requirements specification document. Some of the tasks were administrating and monitoring the company’s Salesforce CRM application, as well as creating the workflows for automated lead routing, lead escalation and email alert. Moreover, worked on special projects to create and publish requirements using interviews, document analysis, business process descriptions and workflow analysis.

While working for an insurance company, performed the roles of Salesforce Administrator and Business Analyst in the organization. Part of the job was to interact with clients for requirements gathering, analysis and development. Additionally, interacted and interviewed Business Stakeholders to understand business process. Furthermore, authored Systems Requirement Specification (SRS), Use Cases, Change Requests implementations in Service Cloud, as well as administrated and monitored the company’s Salesforce CRM application.

What contributions could a Salesforce business analyst with experience in managing other marketing/market research projects and expertise in interacting with high level executives to execute key initiatives bring to your organization? Technical proficiency consists of Salesforce.com, Silverpop and DialSource. Some of the notable accomplishments involve increasing adoption rate by 300% in the first year of implementation, as well as conserving and increasing advertising revenues by tapping into dollars that were being spent with other media. Educational attainment is composed of a Bachelor of Science degree in Hotel, Restaurant & Travel Administration.

Challenges like overseeing Salesforce.com CRM for 250 users including user setup, termination, training, lead generation/management, insertion order/proposal management, contact management and internal communications within CRM were welcomed and successfully completed. Branding and administering Silverpop Marketing suite were some of the duties accomplished. This involved planning and executing email marketing programs as they align with corporate revenue goals.

Shared expertise by managing a sales support team for a multi-market sales team. In addition to overseeing hiring, training and other personnel issues, part of the job was to work closely with the VP of advertising for the company’s newspapers to increase revenues. Additional tasks comprised of managing employees and helping them to achieve company goals while meeting personal marketing goals.

What can a business analyst with specializations in MS Dynamics 365 CRM who worked in the financial services industry bring to your organization? Technical specializations involve MS Dynamics 365 CRM, SharePoint, OOTB, Custom Sales, Marketing Service Module and XRM. Educational attainment includes M.S. Gerontology and BBA, Information System Technology Management (Magna Cum Laude). This individual obtained certifications in MB2-704 Microsoft Dynamics CRM Application and MB2-716 Microsoft Dynamics CRM Customization & Configuration.

Working with areas such as delivering 5+ projects ranged from small to large scale using Waterfall project management methodology, working closely with event operation team and the back-office in IMF to acquire stakeholder’s business requirements and converting them to technical requirements were some of the responsibilities of this business analyst. Customizing and developing the MS Dynamics CRM Solution, system security, user defined entity, workflows, client extensions, BI dashboards and reports were skills brought to the table.

Duties covered building the dashboard to monitor performance of marketing processes and providing ongoing support and maintenance for the report as needed using SSRS. This individual collaborated with IT department ETL developers to conduct data migration between SAP ERP database and online CRM using Scribe and wrote SQL queries to sort and analyze data during project life cycle.

Is impacting your organization with a CRM implementation professional with work experience in media, architecture and logistics industries a current business consideration? Key accomplishment was implementing the installation, customization, and maintenance of Microsoft Dynamics CRM systems according to the highly differing needs of 3 companies. Technical skills involve Microsoft Dynamics CRM, Microsoft Dynamics 365, Microsoft SQL Server, Microsoft Windows Server, Microsoft SharePoint, Microsoft Active Directory and Microsoft Exchange Server.

While employed in a media company as a CRM implementation professional, worked through multiple rounds of requirements gathering and user acceptance testing to ensure that the needs of the business were fulfilled in the rollout of an online MS Dynamics 365 system. This specialist designed the forms, workflows, and business processes for leads into opportunities into projects, as well as created processes for various tasks behind the scenes, including dialog questions/responses and automated emails at various times Moreover, used North52 solution to enable notification banners, various system calculations, and option set customization, as well as improved UI and UX to incentivize usage of CRM system. Additionally, created custom CRM theme with the company’s branding components.

Part of the job as a CRM implementation consultant in an architectural company was to ensure that the needs of the business would be fulfilled in the rollout of an online Dynamics 365 system through multiple rounds of requirements gathering and user acceptance testing. Also, developed and implemented plan for rolling out CRM throughout the regions; which included process to identify licensed users for gathering and uploading contacts by region, group and sector. Furthermore, developed targeted approach to CRM licensing.

Would an Oracle CRM consultant with familiarity in IT services, marketing and manufacturing industries, as well as skilled in Oracle CRM help your organization achieve greater success? Technical specializations cover Oracle CRM, Oracle ERP, Designer, Pascal, Java, UNIX and Linux. Educational attainment includes M.B.A. (IT) and B.E. (Computer Science & Engineering).

Making a positive difference with implementing Oracle Depot Repair (with 60 rollout locations, it was one of the biggest Depot Repair implementations worldwide) was one of the key focuses of this Oracle CRM consultant. Responsibilities covered handling presales, proposals, presentations and response to RFI/RFPs, in addition to getting involved in project planning and scheduling. Skills brought to the table consisted of handling estimation of project cost/billing to be submitted along with proposal after meeting operating margins stipulations, along with managing the recruitment process end to end and conducting 80+ interviews. Notable tasks included resource planning for the entire Oracle CRM practice and playing an active role in appraisal and practice built-up exercises. This individual conducted training and evaluation session for newly joined. An additional function involved serving as CRM project manager for design and discovery of entire CRM suite of products (Sales/Marketing/Services/Contracts).

In another job, working as Oracle CRM project manager/lead in the capacity of a functional Consultant for discovery exercise and solution design was efficiently carried out. Requirement analysis (AS IS) and mapping the client requirement onto the product (TO BE) were part of the job.

How can a senior solution consultant who worked in IT services, application software and technology industries help your organization? Educational background is composed of Bachelor of Business Administration. Professional certifications involve Certified Salesforce Administrator and ITIL Certifications. Technical knowledge consists of NetSuite CRM, Oracle RightNow CX, Salesforce.com and Force.com.

Working with challenging issues such as gathering capabilities, defining requirements, validating specifications and creating solutions framework for selection of Oracle RightNow CX, Salesforce.com and NetSuite technologies have vetted this specialist’s work experience. While working in an IT services company as a senior solution consultant, worked with project manager and business analysts for internal NetSuite case management implementation. Some of the tasks were developing detailed project plans and executing project management, as well as leveraging BABOK framework to create business analyst playbook. Moreover, initiated Salesforce.com knowledge transfer for technical consultants.

With a “can do approach” in the area of leading client project, focused on sales structure re-engineering and CRM selection have been career objectives. While employed in an application software company as a solutions engineer/senior consultant, designed and implemented product demos and pilot programs for ProDigitalDocs SaaS cloud, self- service insurance certificate solution. Other duties were conducting solution selling, technical demos and proof of concepts to achieve new revenue of $2.1 M. Furthermore, educated, recruited and trained new partners, resulting in Partner of Year award.

What can a functional consultant with Oracle CRM, Oracle E-Business Suite and SCM proficiencies, as well as work background in telecommunications and computer networking industries bring to your organization? Technical specializations involve Oracle CRM, Oracle E-Business Suite, SCM, Oracle ERP, Oracle Apps, Oracle Forms and Oracle AIM. Educational attainment includes Master of Business Administration and Bachelor of Science (B.Sc.) in Computer Information System (CIS). This individual obtained a certification as Project Management Professional (PMP).

Working with areas such as requirement analysis and translating business/functional requirements into technical solutions were some of the responsibilities of this functional consultant. Duties covered developing the interfaces between Oracle CRM and legacy systems, gathering requirements and implementing change requests. Universal Work Queue (UWQ) setups and customizations were carried out, in addition to reviewing, preparing the unit and integration testing. Aside from handling unit and system testing, the results in the Mercury Test Director were logged. This individual handled the release of components, as well as change and configuration management using PVCS and ITG Kintana. Design documents and components were reviewed.

Other functions consisted of handling Oracle Sales (Telesales, Sales Online/Offline and Marketing Online) setup maintenance, along with designing and developing interfaces with ERP systems like AR, GL, HR, and legacy billing & order management systems. The job covered designing and developing XML based interfaces with web based legacy interfaces. Tasks involved designing and developing dynamic approval hierarchy in marketing online and marketing campaign management, telesales and telemarketing management. Experience covered Oracle Applications E-Business Suite (Oracle APPS EBS), Supply Chain Management (SCM), Customer Relationship Management (CRM), distribution and manufacturing modules (11i and R12).

Does recruiting a functional consultant who worked in manufacturing, electronics and food industries match your organization’s requirements? Computer knowledge covers the use of SAP CRM, SAP ERP, SAP Smartforms, ASAP, Oracle, COBOL, CICS, HTML, JCL, VSAM, and Visual Basic 6.0. Aside from having over eight years of progressive information technology experience that includes SAP CRM and SAP ERP Sales & Distribution implementations, the individual graduated with Bachelor’s in Engineering.

In a manufacturing firm, this functional consultant gathered, analyzed and redefined the macro-level to micro-level requirements for implementing Customer Interaction Center (CIC) component SAP CRM implementation. The job called for interviewing and organizing workshops with the business process owners to solidify and lock-down the requirement and enhancements to be processed. Other tasks were designing organization model, creating organizational data determination profiles for different transaction types, as well as maintaining functions/ attributes, and Integrated Business Partners with organization management. In the basic functions, the individual configured internal/ external number ranges, defined Item Categories and determination procedure for item categories for business partners, texts, activities, sales documents in ECC and CRM including questionnaires.

Responsibilities in another job were collecting, evaluating and identifying the high-level to detail-level requirements for implementing service and interaction center components of SAP CRM implementation. Part of the job was setting up meetings with the business process owners to discuss, examine, consolidate and endorse the functional specifications, configurations & customizations required by the business for SAP CRM implementation. In the organizational model, this specialist created organizational model, assigned attributes to org. units, maintained positions for the organizational units, assigned employees to positions and integrated business partners with organizational management.