Below are the 5 CRM Consultants, 3 Business Analysts & 4 Functional Consultants with various industry & CRM systems experience. The Thor Group® provides CRM consultants, business analysts & functional consultants with your industry & CRM systems experience on a consulting, contracting or direct hire basis.

Does a CRM consultant who is knowledgeable in NetSuite CRM/ERP, NetSuite OneWorld Financial and Oder to Cash, with experience in technology, software and IT services industries pique your interest? Technical knowledge involves NetSuite CRM/ERP, Oder to Cash, Procure to Pay, Custom Financial Reports, Advanced Saved Searches, Data Migration, Open Air, SuiteFlow and SuiteAnalytics. Educational attainment includes Bachelors in International Business and Marketing.

Major responsibilities of this CRM consultant included NetSuite OneWorld Financial process implementation and Opportunity to Invoicing automation using workflow. Creating custom forms, fields, lists and records, as well as handling advanced saved searches, data migration, SuiteFlow and SuiteAnalytics were some of the key roles. The NetSuite application was maintained for internal users. Support was provided for end user requests for new saved searches, reports, KPI’s, and dashboards. Monitoring end-user usage of systems, tracking performance, providing internal, on-going system/technical support to users, including training and maintaining proper system access for all roles were positive experiences brought to the business table. This individual developed, tested and deployed customizations, custom objects, new functionality and Suite Apps based on evolving business needs.

The job covered developing, documenting and implementing policies, procedures and guidelines to ensure data integrity, changes protocols, customization and usage. Functions consisted of identifying, evaluating and recommending other key technologies required to support and improve the business process centered on the NetSuite platform. Configuring and implementing the following NetSuite Cloud ERP system, order management, manufacturing and financials were carried out. Master data cleanup and migrating data into NetSuite (Customer, Item, Bill of Material, Sales Orders, Inventory, General Ledger, Vendors) using NetSuite CSV import files were handled.

Does a senior CRM consultant who is knowledgeable in MS Dynamics CRM, UltiPro HRMS/Payroll and Cognos, as well as experienced in pharmaceutical, technology and automotive industries pique your interest? Technical knowledge involves MS Dynamics CRM, UltiPro HRMS/Payroll, Cognos, ClickDimensions and Mobile CRM Solutions. Educational attainment includes Bachelor of Information Systems Engineer.

Major responsibilities of this senior CRM consultant included naming Insight, implementing and customizing the Global CRM Platform for 30+ MSCRM organizations, as well as upgrading CRM 3.0 up to Dynamics CRM 2016, including workflows, plugins and web services. Developing, enhancing and monitoring custom mobile CRM solutions for various countries using Resco Studio and Woodford were some of the key roles. Technology solutions and support were provided for all internal/external Salesforce users. Supporting SSIS packages for different countries was done using different technologies according to business needs. Executing and monitoring marketing campaigns were completed through ClickDimensions. Awards were received from both I.S. and the business for key contributions.

Another job covered implementing operational procedures relating to project completion and budgeting, along with managing and developing long-range business strategies, Smart-Track and patented voice- recognition software to track and locate incoming shipments. Sales exceeding $3 million were anticipated. Functions consisted of developing SORT-IT (Voice Activated Mail Sorting System) currently achieving 5000+ sales, in addition to marketing and selling systems to major clients. An additional duty involved developing the SMART-TRACK patented voice-recognition software that ensured tracking and located incoming shipments foolproof (over 1800 copies sold). The Global Applicant (Efficient Recruiting Web Tool for UltiPro HRMS/Payroll) was developed.

Would it be beneficial for your organization to employ an SAP CRM consultant with experience working in IT services, energy and semiconductor industries? Educational attainment is composed of Bachelor of Engineering (Electronics and Communications). ERP skills consist of SAP CRM 7.02 7.0, 6.0, 5.0, 4.0, SAP ECC 6.0, 5.0, and R3 4.6 (SD). Database skills include Oracle, SQL Server and MS Access. This professional has expertise in mapping business processes, Campaign Management, Marketing planning, External List Management (ELM) and Lead Management in SAP CRM. Also, has in-depth knowledge of Service Order Management, IBase management, complaints and repairs, service contracts, warranty claims and case management in SAP CRM.

Serving in an IT services company, configured Web UI framework using component enhancement workbench. This professional was involved in implementation of SAP CRM 7.0 EHP1 system as SAP CRM WebUI developer, as well as extensively involved with the CRM team from defining Project Plan, Blueprinting, Realization and Go-Live. Moreover, set up the CRM Middleware for loading Sales Area data, equipment, material and customers from SAP ECC to CRM through initial and delta upload.

As an SAP CRM techno-functional consultant in an energy company, did technical enhancement and Custom modifications based on complex and unique business requirements. Part of the job was to do integration with legacy systems for data exchange, as well as interface design and middleware configuration. Other duties were handling CRM Marketing: Marketing Planning, and Campaign Management. Furthermore, handled Segmentation, External list management, Lead management and Analytics.

Does an Oracle consultant who is knowledgeable in Oracle CRM, Oracle Developer, Oracle Interconnect, as well as experienced in IT, business services and manufacturing industries pique your interest? Technical knowledge involves Oracle CRM, Oracle Developer, Oracle Interconnect, Oracle TopLink and Siebel. Educational attainment includes Bachelor of Technology. This individual is an Oracle Certified Associate.

One of the major responsibilities of this Oracle consultant included writing PL/SQL routines to send employee list and projects list to Concur as an outbound extract using UNIX and FTP processes between 2 different systems (Oracle and Concur). Writing PL/SQL routines for credit card encryption and decryption using Oracle’s obfuscation toolkit for order processing and service contracts were some of the key roles. One of the positive experiences brought to the business table consisted of developing SQL*Loader files and PL/SQL Scripts to load data from Spoke systems to Oracle Customer Data Hub. XML messages were generated from the Oracle database.

Other jobs covered developing PL/SQL scripts for exporting/ importing D&B data, as well as mapping JAXB objects with XSD’s. Oracle TopLink was used to generate messages and sending them to the company. Custom interfaces were developed to load data from Spoke systems to the Oracle Customer Data Hub. Other technical skills included software development, re-engineering, implementation and support in Oracle Applications 11i E-Business Suite and Oracle Developer 2000, as well as the following modules: Accounts Payable, Accounts Receivable, Order Management, CRM – (TCA, Customer Online, Install Base, Field Service, Service Contracts, Customer Care, Teleservice, Telesales, Sales Online, Sales Offline and Incentive Compensation).

What contributions could an SAP CRM lead consultant who worked in power utilities, beverage and automotive industries bring to your organization? Educational background is composed of B.Sc and MBA-IT. Software knowledge consist8s of S4 HANA CRM (Customer Management) SAP CRM, SAP SD/CS, SAP Contact Center, and SAP Hybris Marketing. Has good experience in Solution Design and Technical Solution Enablement with extensive Business process management knowledge which is vital within his roles as an SAP CRM Hybris and S4 HANA Customer Management, SD, ISU Consultant and different areas in Team and Project Management.

Challenges like working as a lead associate for ISU CS and CRM configurations were welcomed and successfully completed on a regular basis. Serving as an SAP CRM lead consultant in a power utilities company, duties & responsibilities were CRM WEB UI: creating Business Roles, Navigation bar Profile, Role Key Configuration for Different users, as well as screen designing for transactions as per customer requirement Addition/Deletion of Fields from Transactions. Also, provided help for Data Migration for SAP CRM Business Partners and Service Requests/Orders/Complains. Additionally, integrated SAP CRM and Contact Center for new IVRs and other configuration.

Shared expertise by doing implementation project handles, all project the phases & managing the project with team of 7 consultants ( 2 CRM +2 SD + 3 ABAP). While employed in a beverage company as an SAP CRM SD sr. consultant, performed process requirements mapping in SAP CRM as per customer requirements, as well as prepared FS, Training Manuals & other project documents. Furthermore, created Business Roles, Navigation bar Profile, Role Key Configuration for Different users (CRM WEB UI).

Could your organization use a business analyst who is experienced in telecommunications, IT services and education industries, as well as proficient in Salesforce? Technical proficiencies cover Salesforce, Siebel, Visio, RoboHelp, Doc-to-Help, Adobe Acrobat, Adobe Photoshop and Visio. Educational attainment includes Ph.D. in English, M.A. in English and B.A. in English. This specialist is a Salesforce.com Certified Force.com Developer, Salesforce.com Certified Advanced System Administrator (ADM 211), Salesforce.com Certified System Administrator (ADM 201) and Certified H2K Infosys Business Analyst.

Primary tasks of this business analyst included coordinating the pipeline management project by coordinating meetings with Siebel and Salesforce teams, as well as coordinating with management to define processes. Gathering requirements from business teams, developing a plan to improve existing process and documenting “as is” processes to “to be” were also handled. Key roles covered creating Visio flows for processes and creating use cases for product migration.

Contributions in other jobs involved coordinating timelines with all stakeholders and creating the training curriculum for a new SFDC implementation. Requirements for SFA training were gathered. Training 300 users on SFA and custom aspects of implementation, creating training presentations for users and creating a manual and tip sheets for users were also managed. This individual served as BA/project Coordinator for EMEA/APAC $Wins system conversion to SFDC, coordinated timelines with all stakeholders and gathered requirements for EMEA/APAC $Wins conversion project. Meetings with SMEs were setup to gather information for BRD. Skills brought to the table consisted of working with developers to validate requirements for BRD, creating SF “As Is” FDD (functional design document), creating workflows for conversion project and creating the gap analysis for the conversion project.

Could your organization use a business analyst who is experienced in manufacturing and food processing industries, as well as proficient in Dynamics CRM, Oracle Maximo and Warehouse Management System? Technical proficiencies cover Dynamics CRM, Oracle Maximo, Warehouse Management System (WMS), DB2 and SharePoint.

Primary tasks of this business analyst included analyzing the business objectives of the different business units for specific needs for MS Dynamics CRM and helping in the development of a logical data model. Assistance was provided with requirements for startup locations that included hardware for truck mounts, networking hardware and software configurations (inventory specific locations, truck loading/ unloading, manufacturing specific flows, order staging locations and other UI configurations). This individual served as instructor for UAT for onsite locations. This included a class size between 50 to 100 people, in which new users were trained on different aspects of the company. The company development versions were tested into production for go live locations and different builds for established locations.

Contributions involved serving as an onsite lead implementer for the company at 3 location startups, which required extended stay at locations after go-live for on-site support. Assistance was provided with project life cycle of the company. This individual translated business requirements to system/functional requirements, and then passed to application developers. The job involved applying understanding of business requirements and translating them into specific software requirements for Dynamics CRM. Functions involved analyzing and documenting the required data and information for the different business units in CRM and WMS.

What advantages can having a Salesforce business analyst who has experience in financial services and IT industries give your organization? Computer knowledge consists of using Salesforce CRM, Salesforce Sales Cloud and Salesforce Service Cloud, as well as HTML, Java, JavaScript, SQL, Eclipse, Force.com IDE, Apex Data Loader, Snapshot, and GridBuddy. The individual has 7+ years of IT business experience as a Salesforce business analyst with expertise in Salesforce sales, service, and marketing cloud implementations, as well as SFDC administration, declarative development, and functional business analysis thorough understanding of software development life cycle (SDLC). Experience also includes various phases like requirements, analysis/design, development and testing.

Responsibilities of this Salesforce business analyst covered collaborating with data teams in understanding current system by using SQL to understand the current data tables along with gathered requirements. Other tasks were designing, working on, testing, documenting, communicating and deploying business solutions, in addition to designing user roles and permission levels in sales cloud for sales representatives and marketers for two business units, while also administering and monitoring the company’s Salesforce CRM application.

The job called for administering Salesforce.com by creating new users, user licensing & giving access to users involved in various tasks like Roles, Profiles, Field Level Securities, Groups, Queues, Sharing Settings and other matters. Other functions were designing and implementing various client requirements using Apex Language (Classes, Controllers and Triggers), pages, Reports, Dashboards, as well as working on Apex triggers, Apex classes and test classes around the governor limits. The individual integrated Salesforce CRM with Siebel CRM explicitly using web services API and analyzed the changes performed in CRM application for marketing and sales.

What can a functional consultant with Oracle CRM and Oracle Order-to- Cash specializations, as well as work background in manufacturing, chemical and technology industries bring to your organization? Technical specializations involve Oracle CRM, Oracle ERP, Oracle Order- to-Cash, Oracle Apps/R12, CRM Foundation and Oracle iStore. Educational attainment includes Bachelor of Technology (Chemical Engineering).

Working with areas such as driving full blown ERP-CRM roll-outs spanning across multiple continents and implementing Oracle CRM modules for the service arm of the biggest US division, with presence in over 70+ organizations were some of the responsibilities of this functional consultant. Duties covered extensively coordinating with multiple vendors involved in the project, spanning across geographies, as well as handling Oracle setups for field service, tele-service, CRM foundation, installed base, service contracts and depot repair. Functional setups were carried out for order management, inventory and receivables. HTML administration setups were carried out for CRM administration. CRM Foundation setups involving resource management and territory management were completed. This specialist was responsible for the entire North-American sales territory re-alignment for a client.

Other functions consisted of handling the rollouts/maintenance of Oracle 11i CRM Modules  including field service, install base, service contracts, Oracle Mobile Field Service and depot repair, along with creating functional specs based on client requirements. Aside from providing inputs, technical documents and functional documents prepared by offshore team and onsite team were reviewed. Other skills included full life cycle Implementations, rollouts, post production support covering fit-gap analysis, process design, coordinating development, acceptance testing and deployment of solution, as well as implementation and maintenance projects of Oracle ERP and CRM.

Could the future success of your organization be helped by this solutions consultant with experience working in software, IT services and retail industries? Technical skills involve NetSuite CRM, C#, Visual Basic, JavaScript, SQL, HTML, CSS, jQuery, SQL Server Management Studio 2015, Talend Open Studio, SSIS (SQL Server Integration Services), TOAD for Oracle, SQL Developer and DOMO.

Contributed to the organization’s success by consulting with clients to advise in methods of migration and integration with Salesforce as well as which technologies to use. While employed as a solutions consultant in a technology software company, built Talend jobs for integrations and migrations based on client requirements. Other duties were performing migrations or integrations with SSIS based on client’s preferences, as well as learning to navigate other CRM platforms such as NetSuite and ZenDesk to extract data for migration.

Supported organizational goals and objectives by receiving SQL queries from the client and making changes to suit the client’s needs. As an application support in an IT services company, used Talend Open Studio to make changes to the data queried based on client requirements, and push the data to DOMO for easy viewing via cards. Some of the tasks were deploying and building jobs for job scheduling based on client requirements, as well as creating a package of Stored Procedures written in PL/SQL using TOAD. Furthermore, collaborated with the front-end developer to write a package of procedures to accurately send, receive, and manipulate data based on needs of the front-end developer as well as the client.

Could the future success of your organization be helped by this Dynamics CRM functional consultant with experience working in government, IT services and logistics industries? Educational attainment is composed of Bachelor of Science in Information Systems Security & Software Engineering (BSIT). Professional certifications consist of Microsoft Certified Business Management Solutions Professional, Microsoft Dynamics CRM 2013 Customization and Configuration, Microsoft Dynamics AX Financials 2012, Microsoft Dynamics AX Trade & Logistics 2012, Microsoft Dynamics AX Installation & Configuration 2012 as well as Microsoft Dynamics AX Process Manufacturing Production & Logistics 2012. Technological skills consist of Siebel, Oracle, SQL Server, Oracle GRC, MS Visio and MS Project. Due to high interest in MS Dynamics CRM, this individual was able to train and was certified in CRM 2013 Customization and Configuration.

Contributed to the organization’s success by demonstrating MS CRM solution capabilities to the client. As a Dynamics CRM functional consultant in government, assisted sales and presales teams to prepare proposals, participated on client presentations as well as supported business development and sale of professional services when necessary. Part of the job was to conduct business process analysis and create Fit / Gap report, as well as configure security roles based on organizational hierarchies and job duties.

Supported organizational goals and objectives by analyzing as well as documenting business requirements and translating those specifications and design. While working as a Dynamics AX functional consultant in another government office, assisted clients in aligning their business processes to match Dynamics AX in the area of Trade & Logistics. Moreover, assisted in documentation of current and desired business processes as well as created business requirements, Solution Design Documents, Used Cases and Functional Requirements for new AX Applications.

Would hiring an SAP functional consultant with experience working in automotive, manufacturing and telecommunications industries help your organization? Educational attainment is composed of Bachelor of Engineering and Post Graduate Studies in Business Information Systems. Has extensive experience in SAP R/3 ABAP/4 in Implementing & Development programming requirements. ERP Proficiencies include SAP R/3 (HR, SD, MM, FI, QM, CRM, SCM, and Basis).

Acting as an SAP functional consultant in an automotive company, created vendor performance report that listed vendor name, materials supplied, planned & actual delivery times, payments terms and prices. This specialist developed a report to display purchase document, purchase doc category, purchase document date, status of purchase document, purchase order quantity, and goods received quantity. Also, extracted data from existing data source and performed ad-hoc queries by using SQL, PL/SQL, MS Access and UNIX. Moreover, created ALV reports for sales representatives, and shipping damages tracking as well as configured IMG Activity for reason codes, and customer group.

While working for a manufacturing company as an SAP functional consultant, created ALV reports for sales representatives, and shipping damages tracking, as well as configured IMG Activity for reason codes, and customer group. Other duties were working on SMARTFORMS and SAP SCRIPTS (invoice, delivery confirmation), as well as supporting critical production issues within the timeframe, and used Bridge track software for production issues. Furthermore, created tables, indexes, views, snap shots, database links to see the information extracted from SQL files.