Below are the 5 Functional Consultants, 4 CRM Consultants & 3 Business Analysts with various industry & CRM systems experience. The Thor Group® provides business analysts, consultants & functional consultants with your industry & CRM systems experience on a consulting, contracting or direct hire basis.

Can having a senior functional consultant with background in petroleum, energy and chemical industries have a positive impact on your organization? Technical skills cover the use of SAP CRM, SAP R/3, SAP PM, SAP MM and ASAP. In addition to having over 19 years’ experience as an SAP R/3 project manager/ consultant/ programmer, the individual finished coursework in Computer Operations, Electronics, A/C, Refrigeration, and Pneumatics. The individual also had SAP training, management training and technical training.

In a petroleum company, this senior functional consultant was responsible for conducting assessment for SAP Plant Maintenance implementation, along with creating functionality and gap documents based on interviewing process. Duties also covered blueprinting Plant Maintenance with configuration for “proof of concept” design, along with making recommendations on implementation for Plant Maintenance and how the client should proceed. Part of the job was directing SAP Plant Maintenance module configuration efforts with off shore team as per the blueprint “to-be” process; this also included Fleet Maintenance. Integrity Solution/ Performance Standard functionality was developed for maintenance plans and work order execution.

Functions in another job included conducting assessment for SAP Plant Maintenance implementation. Creating functionality and gap documents based on interviewing process was accomplished. Part of the job was blueprinting Plant Maintenance with configuration for “proof of concept” design. Recommendations were made on implementation for Plant Maintenance and how the client should proceed. The job required configuring SAP Plant Maintenance module as per the blueprint “to-be” process, as well as configuring IMG for plant maintenance based on the best practice model.

How can a CRM functional consultant with work experience in private equity/financial services and IT services industries help your organization? Educational background is composed of Bachelor of Commerce and MBA in Marketing & Finance. Involved in complete life cycle implementation of the MS Dynamics CRM right from Requirement gathering, Gap-Fit analysis, Functional specification documentation, Solution design, UI configuration, Customization and Configuration, Functional testing, Review check with stake holders to End user training. Professional certifications include Microsoft Dynamics CRM 4.O Customization and Configuration. Areas of expertise consist of MS Dynamics CRM, TIBCO and MS Visio. Key accomplishment was winning Spot Award for the work done (Business Analysis & Testing) in CRM Project.

Working with challenging issues such as leading the Microsoft Dynamics CRM implementation project that would facilitate the client in building an efficient and effective contact management system for managing their private equity line of business were part of this specialist’s work experience. Modules implemented were Contacts Management, Opportunity Management, Relationship Management, Marketing Campaign and Outlook Integration. While employed in a private equity firm as a CRM functional consultant, responsibilities were interacting with client/Subject Matter Experts to have a clear understanding of the requirements and documented the same in form of Business Requirement Document. Also, prepared Functional Specifications and assisted in preparation of Data Requirements, as well as designed system Workflows to cater to the Business requirements.

With a “can do approach” in the area of assisting Project Manager during end-to-end project planning and implementation of projects covering proposals, effort & cost estimation, requirement analysis, activity sequencing, risk analysis, Quality Assurance and production rollouts have been career objectives. Part of the job was to work closely with technical team in the development process for the smooth functioning of the project and provided the required functional explanation. Furthermore, did the migration of the contacts data into the CRM system using MS Dynamics 4.0 built-in features.

Would hiring an SAP consultant who worked in manufacturing, supply chain and IT industries help meet the needs of your organization? Has worked on various projects, inclusive of configuration, master data setup, interface testing, data conversion and end user testing. Familiar with the integration points of SAP (especially MM, WM, LE and FICO) and has good knowledge of IDOC, ALE, Master Data Distribution, IDOC development, partner profiles, and distribution model. Additionally, has good knowledge about ABAP, ABAP Objects, User Exits, and Authorization Objects.

Acting as an SAP consultant in an arms manufacturer, primarily responsible for production support, resolved several tickets, as well as involved in support for numerous production problems in SD and cross-functional applications. This professional worked on the, sales orders, tax determination, ATP, pricing, output determination, shipping, billing, EDI and EDI workflow. Moreover, configured inventory management parameters for all goods movements like goods receipts, goods issues, reservations, GR for blocked stock, goods returns, and other similar matters.

While working for a supply chain company as SAP consultant, primarily responsible for production support, fixing any issues that arose, and documentation of the issues/solutions. In addition, worked on STO (stock transfer order) or PO (purchase order creation) between plants, goods receipts, and goods issue. Furthermore, facilitated data conversion activities for material masters (purchasing and MRP views), vendor info records, open purchase orders, as well as worked on data conversion process by creating and processing IDOCs for SAP upgrade.

What can an Oracle technical consultant with Oracle CRM, Oracle Databases, Oracle Forms and Reports specializations, as well as work background in financial services, IT and business services industries bring to your organization? Technical specializations involve Oracle CRM, Oracle Databases, Oracle Forms and Reports, Oracle Portal, Java, PL/SQL, JSP, OA Framework, JTT Framework and XML Publisher. The individual has complete knowledge of SDLC with strong programming and analytical skills in working with Oracle Databases, PL/SQL, Java, JSP, OA Framework and JTT Framework. Educational background includes Master of Computer Application (M.C.A.) and Bachelor of Science (B.Sc. – Physics). This specialist is a Certified Java2 Developer.

Working with areas such as using modules from Oracle Applications CRM 11.5.9: Order Management, Service Contracts, Services, Inventory, Advanced Pricing, Sales Online and OLM Learning management was one of the skills by this Oracle technical consultant. Duties covered architecting and designing various solutions towards addressing specific needs of SCO when they were on the phone servicing a member on top of OA framework. Leading a team of developers (7) was done to guide them throughout the development and implementation cycle, while also making sure of timeliness of the deliverables. This individual created MD070, architecture document, performance impact analysis document and other presentations.

Responsibilities consisted of preparing migration schedules to move code base for testing, in addition to prototyping and designing the solution to bridge OA framework page to integrate with Trillium for address matching and cleansing. Reports generation in Oracle Reports, Discoverer and XML Publisher was completed. The Order Entry Screens were developed using OM Public API and manual approval workflow using CRM hierarchy.

Would hiring an SAP consultant who worked in manufacturing, supply chain and IT industries help meet the needs of your organization? Has worked on various projects, inclusive of configuration, master data setup, interface testing, data conversion and end user testing. Familiar with the integration points of SAP (especially MM, WM, LE and FICO) and has good knowledge of IDOC, ALE, Master Data Distribution, IDOC development, partner profiles, and distribution model. Additionally, has good knowledge about ABAP, ABAP Objects, User Exits, and Authorization Objects.

Acting as an SAP consultant in an arms manufacturer, primarily responsible for production support, resolved several tickets, as well as involved in support for numerous production problems in SD and cross-functional applications. This professional worked on the, sales orders, tax determination, ATP, pricing, output determination, shipping, billing, EDI and EDI workflow. Moreover, configured inventory management parameters for all goods movements like goods receipts, goods issues, reservations, GR for blocked stock, goods returns, and other similar matters.

While working for a supply chain company as SAP consultant, primarily responsible for production support, fixing any issues that arose, and documentation of the issues/solutions. In addition, worked on STO (stock transfer order) or PO (purchase order creation) between plants, goods receipts, and goods issue. Furthermore, facilitated data conversion activities for material masters (purchasing and MRP views), vendor info records, open purchase orders, as well as worked on data conversion process by creating and processing IDOCs for SAP upgrade.

Could your organization use an Oracle CRM consultant who is proficient in Oracle CRM, Oracle OBIEE and Oracle architecture, as well as experienced in business services, IT and manufacturing industries? Technical proficiencies cover Oracle CRM, Oracle OBIEE, Oracle Architecture, Oracle Siebel, Siebel CRM and Oracle Cloud. Educational background includes Bachelor in Systems Engineering and Computing; as well as courses in Project management, Process solutions, Solutions architecture, Oracle technologies and products: Siebel CRM, OBIEE, SOA, Fusion, Oracle Cloud: Saas, Paas and Iaas.

Some impact contributions included leading teams (ranging from 4-100 staff) through the entire project life cycle with resources from different Oracle companies, as well as program management, engagement management and solutions architecture (depending on the size of the engagement). The entire sales process of services (from the initial customer contact to proposal development onto delivery of services) (successful implementation from initial pilot to full customer production rollout with 100% customer satisfaction) was efficiently handled. This specialist served as multichannel architecture expert with extensive experience in Oracle CRM Enterprise Applications and all Oracle products. Support was provided to all major Oracle delivery divisions.

Skills involved implementing and upgrading the Oracle CRM Enterprise and multichannel architectures. Core competencies included technology and business reengineering, project management, training of technology/ sales professionals, coaching solutions teams, multichannel enterprise architecture, solutions, technical lead, solution architect, systems engineering, hardware/ software evaluation/ negotiation, systems integration/ architecture, project estimation, proposal or SOW preparation, package software implementation, custom systems development, business and organization.

Is impacting your organization with a NetSuite consultant who worked in technology software, business process outsourcing and distribution industries a current business consideration? Educational background is composed of Associate Degree in Computer Technology bridging to BS Computer Management. Professional certifications consist of NetSuite Certified Administrator. Technical knowledge consists of NetSuite CRM, Salesforce, HTML/CSS, SuiteFlow, PL/SQL, Zendesk, Shopify and Celigo CloudExtend.

While employed in a technology software company as a NetSuite consultant, did installation/setup/configuration/troubleshooting of Gmail integration to NetSuite called Celigo CloudExtend. This professional gathered/documented client’s use case and tailored fit NetSuite modules to better leverage the software. Some of the tasks were implementation of CRM/ERP features, as well as customization of NetSuite functionalities through scripting/workflows Freemarker (PDF), PL SQL (reporting) and HTML/CSS (Email templates, SuiteFlow, etc.). Additionally, performed installation/setup/configuration/troubleshooting of data migration apps such as SmartClient for NetSuite and SmartClient for Salesforce.

Part of the job as a senior CRM consultant in another technology software company was to implement NetSuite CRM/SFA/Marketing (Email Campaigns, Promotions, Lead generation, Case Management, Issue Management, etc.). Other duties were installation/troubleshooting of CRM Bundles (Last Sales Activity, NetSuite for Outlook, Advanced Promotions etc.). Moreover, performed troubleshooting/resolution of issues with ERP/CRM software (Oracle errors/script errors/performance issues/customization issues). Furthermore, identified, evaluated and understood customer requirements to help with NetSuite set-up, configuration and customization.

Would hiring a CRM consultant who worked in IT services, software and aviation industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science Information Systems, Master of Business Administration with Information Systems and Operations Management Concentrations and Master of Science Information Systems with a Supply Chain Minor. Professional certifications involve Microsoft Certified Professional and Microsoft Dynamics CRM Application/CRM Customization and Configuration certifications. Has strong leadership in Scrum and Kanban Agile shops gathering, and refining requirements captured and represented in epics and stories. Core competencies involve Product Ownership, Training & Development, Stakeholder Management, Business Analysis, Software Development and Project Management.

Acting as a CRM consultant in an IT services company, worked with customers to define their business needs and ran the internationally based delivery team to deliver the solution defined in Microsoft Dynamics CRM. Additionally, put together the technical requirements to link front-end web user interface with back-end Dynamics CRM system for a customer; as well as led the team for the creation of this solution which after an initial pilot was rolled out worldwide. Moreover, worked with customers to support their Microsoft Dynamics CRM implementations by diagnosing defects.

While working for a software company as a business analyst, worked leading requirement gathering and definition, solution definition, construction, and verification on ERP implementation and customization projects of company’s Control ERP solution. Also, partnered with clients and company’s internal gathering requirements and leading projects in Agile as well as Waterfall development environments on installation, updates, and extensions to company’s Control ERP package.

What contributions could a CRM consultant with experience working in consumer discretionary, financial services and internet industries bring to your organization? Educational background is composed of Bachelor of Arts in Economics. Technological skills involve NetSuite, Microsoft Dynamics, Tableau, Cognos, Informatica, Jira, Callidus, Marketo, Oracle, SAS, SQL, Oracle database and Salesforce.com.

Challenges like implementing a fully integrated CRM/eCommerce application based on NetSuite were welcomed and successfully completed on a regular basis. Serving in a consumer discretionary company as a CRM consultant, performed strategic planning and worked directly with CEO to expand events, attendees, and sales without significant increases in resources and costs, meeting tight deadlines and small start-up budgets. Also, directed a small, diverse, international team of web developers, business analysts and external resources to deliver an integrated website, CRM, and financial system on time and budget (Project Management).

Shared expertise by increasing lead generation by 75%, lead follow-up 50%, and new accounts 20% by improving, promoting, and increasing use of sales reporting and management system. While employed in a financial services company, led a 40-person cross functional team to implement a Siebel CRM solution for 4,000+ employees in 300+ offices and 4 call centers nationwide as well as increased account retention 15% and asset generation per account by 40%. Furthermore, increased prospect conversion 30% by developing a Lead and Offer Management system to improve marketing, presentation, and valuation of products and service to clients.

How can a sr. Salesforce business analyst who worked extensively in the computer software industry help your organization? Professional certifications consist of Salesforce Certified Administrator and Certified Scrum Master. Proficient in Salesforce.com including system analysis, design, development, testing, deployment of SFDC. Also, experienced working across various SFDC implementations covering Sales Cloud, Service Cloud, Lightning UI’s, Chatter & App-exchange applications.

Working with challenging issues such as supporting the successful deployment of Salesforce (Lightning), Sales Cloud to support new and existing employees have vetted this specialist’s work experience. Serving in a computer software company as a sr. Salesforce business analyst, worked on Data migration, Data mapping using data loader and different tools from various data sources including Excel, flat files, and database systems. Some of the tasks were migrating data, as well as implementing, configuring and customizing Salesforce.com Sales Cloud. Also, identified process improvement opportunities and translated project requirements into Salesforce functional requirements for Service Cloud and Sales Cloud.

With a “can do approach” in the area of implementing CTI integration with cloud technology and on-premise infrastructure for Salesforce have been career objectives. Part of the job was to create various Reports and Dashboard to assist managers to better utilize Salesforce cloud as a Sales Cloud, Marketing Cloud, and Service Cloud, etc. Furthermore, worked on detail complex business and functional requirements/user stories for Salesforce.com and other internal applications.

Could the future success of your organization be helped by this business analyst who is proficient in MS Dynamics CRM, with work background in technology, manufacturing and financial services industries? Technical competencies involve MS Dynamics CRM, Oracle, SQL Server SSIS, OneSource, OneLink, EDI and Project. Educational background includes Bachelor of Science in Computer Information Systems and Bachelor of Arts in Business Management.

Important contributions of this business analyst included managing companywide software projects utilizing MS products and web-based project management tools, as well as managing and overseeing $8 billion+ client base of foodservice distributors and 3PL companies. The job entailed working closely with program managers and project managers to support the successful development and implementation of project schedules, in addition to working closely with the business users and applications leads in the definition, testing, training, implementation, and support of these applications as it related to OIT. Tasks covered planning and executing the migration of client data to MS Dynamics CRM using SQL server SSIS workflow.

This specialist effectively applied organization skills toward facilitating efficient project execution through document management, vendor financial, accounting management, and business unit charges administration, with a strong focus on delivering high-value projects with quality standards. Portfolio management was utilized to determine optimal resource mix for delivery of scheduled activities. Functions involved successfully integrating MS Dynamics with Excel and Outlook to generate custom reports, creating custom dashboards for sales and management and managing training and development of clients utilizing OneSource and OneLink products thru training sessions and webinars.

How can a Salesforce administrator and business analyst with experience working in software and pharmacy staffing industries bring to your organization? Educational background is composed of Bachelor of Small Business Management and Entrepreneurship, Minor in Real Estate. This specialist is a Salesforce.com Certified Administrator and Salesforce.com Certified Developer. Notable achievements include personally launching eight Salesforce.com Sales Cloud implementations for clients across multiple industries, helping companies increase business efficiency.

Crafting training materials tailored to the client’s specific business processes and conducting end-user training on the Salesforce.com Sales Cloud platform were key duties accomplished. Additional responsibilities were coaching and mentoring a team of four junior Salesforce administrators on best practices as well as offering guidance in helping junior administrators successfully set up workflow and approval processes, Outlook e-mail integration, mobile, chatter and other administrator tasks.

This business analyst and administrator applied a “can do approach” in the area of introducing Salesforce.com, a customer relationship management platform, as a tool for tracking marketing campaigns. The management of company customers and contractors as well as the provision of end-user training and support was carried out. Other duties comprised of implementing control measures and workflow solutions in Salesforce, which streamlined business productivity and helped automate as well as synchronize business processes.