Below are the 4 Training Specialists, 3 Implementation Specialists & 4 Training Consultants with NetSuite and other systems expertise. Additionally, The Thor Group® provides NetSuite developers, software engineers, systems analysts and functional analysts with your industry and other systems experience on a consulting, contracting or direct hire basis.

What contributions could a curriculum developer/corporate trainer with experience working in retail and shipping industries bring to your organization? Technical skills include NetSuite (CRM/ERP), Microsoft Dynamics (CRM), QuestionMark (LMS), Skyprep (LMS) and VIP-Vantage Integrated Production (CRM).

Challenges like developing training curriculum, editing and producing user and admin training videos, as well as creating various creative projects were welcomed and successfully completed on a regular basis. While working in a retail company as a curriculum developer/corporate trainer, has used animation tools in creating e-design training courses as well as created a custom training curriculum for each new client account. In addition to creative responsibilities, this professional was responsible for delivering both admin and user training in person as well as in an online webinar. Also, has frequently worked with an implementation manager to understand the associated workflows of various LOS (Loan Origination System) applications including Encompass, Calyx Point, and PC Lender. Part of the job was to evaluate the corporate trainers on their training performance and provide constructive feedback.

Shared expertise by working with global franchise owners and the chief training officer (CTO) to develop various training materials for new franchise owners and their employees. Acting as a curriculum developer/instructional designer in a shipping company, has held meetings with Subject Matter Experts (SME) to determine what curriculum is needed and build it into an e-design format. This included editing raw video footage, developing it into a training video and publishing to corporate LMS and YouTube as well as building out instructional design courses and uploading them to the corporate LMS. An additional assigned task was to evaluate a large amount of LMS applications and select one to be rolled out nationally.

Would it be beneficial for your organization to employ a sales training specialist with work experience in digital marketing and telecommunications industries? Educational background is composed of Bachelor of Arts in English and Writing as well as Master of Arts in Screenwriting and Producing for Film and TV. Professional certifications include Team Lead Certification. Software proficiency involves NetSuite and Salesforce. Summary of qualifications consist of Training Leadership and Development, Training Project Management, Strategy Development, as well as Analysis, Design and Development.

Serving in a digital marketing company as a sales training specialist, has created and facilitated corporate sales training and coordinated just-in-time and flexible content for a fast-growing company. Some of the duties were serving as a project lead on training sales, client success, and marketing teams on adapting Salesforce.com from a different CRM. This professional has researched, chose, managed and implemented Learning Management System (LMS) to scale training content and effectiveness across the organization. Moreover, has delivered training that impacted the bottom line as team leads rise from 200 to 500 per month and 2 out of 3 leads become closed sales.

As a training specialist, has produced instructor-led events for seasoned sales representative and lead generators on closing, new resources, prospecting methods, product changes and enhancements, as well as customized campaigns. Also, has re-designed the sales curriculum including talk tracks and customer-focused questioning. Part of the job was to build quality assurance checklists and job aids for continued supervisor execution and to design marketing follow-up initiatives for webinars and trade shows.

Would a detail-oriented training specialist who worked in manufacturing and e-commerce services industries fit in your organization? Educational attainment involves Bachelor of Science in Business Administration with Concentration in Management. Professional certifications include Lean Six Sigma White Belt and Project Management Qualified (PMQ) certifications. Technical skills consist of NetSuite, Cayan, AS/400 and Adobe Captivate.

Some accomplishments included performing proactive system and configuration training, coordinating and facilitating pre-installation training, as well as scheduling web demos, existing customer training sessions and webinars. As a training specialist in a manufacturing company, has created and entered INSIGHT (internet) assignments, including user profiles, articles, courses and events, as well as tested and implemented new technologies, such as video training and e-learning. Part of the job was to assist with system-wide implementations and projects that support various departments.

Shared expertise by writing technical and training manuals, as well as training agents on how to resolve customer questions related to orders and general inquiries through email, chat and over the phone. Acting as a corporate trainer in an e-commerce services provider, has trained call center agents on how to de-escalate irate customers, as well as used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants. Some of the duties were assessing training needs through surveys, as well as interviewing with employees, focus groups and consultation with managers.

How can a managing principal and training specialist with experience working in computer hardware and software industry help your organization? This professional is experienced in developing new programs and organizations from scratch, including planning, recruiting, training, development, and delivery. Also, well versed in program development and creating technical training systems for multiple-person teams and organizations. Software knowledge involves NetSuite and Oracle.

Working with challenging issues such as managing program and department development with a large focus on continued training and skill development for consultants have vetted this specialist’s work experience. As a managing principal in a computer hardware and software company, has directly managed multiple managers and consultants, and all teams consistently delivered expectation-exceeding performance. Some of the duties were managing the professional services analyst and consulting staff, as well as driving innovation within the department to develop training deliverables that stayed current with delivery methodology updates. The team provided direct assistance to all industry verticals within NetSuite-Oracle. As a result, growth rate consistently stayed at 50% YOY and was positioned to exceed that in Fiscal Year 2018.

With a “can do approach” in the area of recruiting and hiring new candidates, developing training and program materials, delivering in-depth software consulting workshops, and providing direct management expertise to new hires have been career objectives. Serving as an enablement manager-professional services, responsibilities included developing practices within the Management team to stay current with delivery methodology updates. Also, has provided new hire resources to all industry verticals within NetSuite and has consistently delivered immediately billable consultants within three months of start date.

Would it be beneficial for your organization to employ a CRM implementation specialist with experience working in software and professional services industries? Educational background involves Computer Science, Programming Basics, COBOL, PASCAL, FORTRAN, Business Administration, and Psychology. Technical skills are composed of NetSuite, SaaS and Marketing Cloud, Siebel, Scribe Online, Microsoft SQL Server, Oracle and Salesforce.

Serving in a software company as a CRM implementation specialist, managed day-to-day implementation process and CRM (Microsoft Dynamics, Salesforce, Sugar and some NetSuite) configuration for clients. Implemented SQL queries / scripts to enhance end user experience and integrated scripts with CRM, as well as collaborated with product management to design, build, and test systems. Key accomplishments were adapting new hardware knowledge for improved performance, as well as achieving 99% service level agreements (SLAs) while providing technical support for large and small clients. This professional met client requirements by building solid relationships to improve innovative solution implementation process.

As a business analyst in a business development services company, planned business objectives to achieve operational efficiency and improve business process and data analysis. Also, has created detail-oriented reports using expert-level Microsoft Excel documents, including pivot tables, translating complex business achievements into analytics solutions with effective documentation and communication. Part of the job was to promote expert experience in business / systems analysis or quality assurance across team for improved accuracy throughout the region. Furthermore, has experience in analyzing KPI data to draw business-relevant conclusions.

Would a detail-oriented implementation specialist with work experience in software and IT services industries fit in your organization? Educational background involves Associate’s Degree in Business with 2 years of Business Administration. Technological know-how is composed of NetSuite, EDI, Ariba, Sage and QuickBooks.

Some accomplishments included managing clients’ EDI projects and setups, translating standardized EDI data and guiding them on how to understand each EDI transaction. While working in a software company as an implementation specialist/EDI project manager, prepared and maintained test data, performed on EDI maps, prepared all required documents and documented failed translation processes. Also, was responsible for setting up conference calls daily with trading partners and vendors for a smooth and painless EDI implementation. This specialist has offered basic experience with ERP software Sage, QuickBooks and NetSuite. Serving as a customer support assistant, guided clients with installation, configuration and ongoing usability of the products and software. Some of the tasks were troubleshooting software and network related issues via email, as well as escalating top priority, production-critical issues to the appropriate technical staff.

Shared expertise by providing functional support for Ariba sourcing applications, both internally and externally, by way of email, webform and phone, successfully documenting all requests through Siebel system. While employed in an IT services company as a bilingual customer support representative, supported English and international calls in Portuguese. Part of the job was to answer calls promptly for live events and assist customers with live bidding procedure. Furthermore, has conducted all customer interactions in a manner that presented the company in a positive light being respectful, fair, gracious and knowledgeable.

How can a software implementation analyst who worked in software and facility management system industries help your organization? Educational background involves Associate of Science in Computer Networking, BS in Computer Science with Emphasis in Information Management and Master’s in Business Administration (MBA). Technological skills are composed of NetSuite, Cisco VPN, Citrix GoToAssist, Microsoft IIS, Microsoft Project, Microsoft SharePoint, Microsoft SQL Server, Microsoft Studio Management and Symantec Ghost.

Working with challenging issues such as contributing information and recommendations to current strategic plan, as well as identifying trends, determining system improvements, and implementing change of action plans have vetted this specialist’s work experience. Serving in a software company as a software implementation analyst, has completed action plans focusing on implementation production, productivity, quality, and customer-service standards. Addressed client issues list and obtained final client sign-offs to validate their satisfaction with the new system. Also, has conducted end-user staff and management training to ensure a smooth installation process and minimize post-installation support requirements. Provided live support coverage at client sites on and after the system live date as budgeted and required by the client to ensure a smooth transition to their new system. Moreover, performed installation of new software applications and software upgrades as planned; ensuring process was carried out accurately.

With a “can do approach” in the area of modifying software configurations, related reports and other documentation as required have been career objectives. This professional carried out on-site/remote installation of POS hardware (terminals, touch screen monitors, cash drawers, etc.). Furthermore, has ensured system initialization and communication with software at all levels (Enterprise, Management, and Terminal). Additional responsibilities were executing database backups and recoveries, as well as performing remote data migrations ensuring that data was transferred successfully.

Would hiring a training consultant with experience working in bottling and software industries help meet the needs of your organization? Educational background is composed of Bachelors in International Business and Marketing. Also, has NetSuite Essentials Training. NetSuite skills include NetSuite CRM/ERP, Oder to Cash, Lead to Customer, Procure to Pay, Custom Financial Reports using NetSuite platform, Advanced Saved Searches, Data Migration, SuiteFlow, SuiteAnalytics and other customizations using NetSuite platform.

Acting as a NetSuite administrator/analyst in a bottled water supplier, has configured and implemented the following NetSuite Cloud ERP systems: Order Management, Manufacturing and Financials. This specialist was responsible for accounting, inventory management and billing / invoicing, as well as designing reports, KPIs and scorecards based on requirements. Some of the tasks were performing master data cleanup, migrating data into NetSuite (Customer, Item, Bill of Material, Sales Orders, Inventory, General Ledger, Vendors) using NetSuite CSV import files, as well as creating custom fields and forms to reflect the legacy system.

While working for a software company as a NetSuite consultant, has performed daily CR (Client Request) Management on fixing current issues, new enhancement and bundles. Other duties were doing custom forms, reports and saved search creation, workflow creation and enhancements, as well as new bundle for electronic payment processing demo and implementation. Furthermore, has assigned and managed development work, dashboard customization, as well as user training on new feature and process in NetSuite.

Could the future success of your organization be helped by this business analyst/QA engineer/training consultant with work experience in information services provider? Technological know-how is composed of NetSuite, Visual Studio, GoTo Training, GoTo Meeting, GoTo Webinar, Smartsheet, JIRA, Balsimiq and Axosoft.

Contributed to the organization’s success by analyzing business requirements through user acceptance, client interviews, training analysis, product analysis, and security analysis. As a business analyst/QA engineer in an information services company, has drafted and maintained requirements into simple to read Business and Functional requirement documents, as well as easy to use wireframes. This specialist has worked as a liaison between product and development team to ensure a mutual understanding of the process and product throughout the development cycle. Additional responsibilities were creating and maintaining test plans and use cases, as well as conducting testing, including functional, regression, user acceptance, integration and performance.

Supported organizational goals and objectives by conducting in-office live trainings, as well as GoToWebinar Training for executive/admin staff as well as basic users. Serving as a corporate trainer/account manager, did 40% travel to clients sites nationally to conduct training for executive/admin staff as well as basic users. Some of the duties were evaluating releases and working with documentation team to maintain all training materials, as well as utilizing SmartSheet to communicate between onboarding team and client to ensure that training and implementation were in sync.

Is impacting your organization with a senior sales manager/training consultant who worked in internet solutions and financial services industries a current business consideration? Educational attainment is composed of BA in Psychology. Software proficiencies include NetSuite, Salesforce, Taske, Call Cap, Leads 360, Vocalcloud, Digium Switchvox, ZOHO CRM, Oracle dialer, Inside Sales Dialer, 3C, and other software applications.

While employed in an internet solutions company as a senior sales manager, has managed and was responsible for the development of sales representatives, sales coaches and sales managers. Some of the duties were managing the overall sales process including the training process, training manuals, sales scripts, closing techniques and sales rep retention, as well as overseeing all company sales objectives. This included new client acquisition, monthly recurring revenue per client, cost effective acquisition programs, lead generation, hiring process, and discovery of new sales channels or product focal points. This specialist has worked directly with the CEO regarding sales objectives and has managed a high energy, productive and fast paced sales floor of 3 managers and 60+ sales representatives.

Part of the job as a sales manager in a financial services company was to develop and implement scripts, objection sheets, and training materials including the creation of entire training manual as well as initial training program for new hires. Furthermore, was responsible for interviewing each candidate as well as hire new reps; educating, training, motivating, coaching, and consulting reps to increase productivity and performance as well as developing new hire development plans to monitor progress, performance, and need for additional training.

Could the future success of your organization be helped by this solution architect/trainer with work experience in IT and biotechnology industries? Educational attainment is composed of BS Accounting and Economics. Core competencies involve NetSuite Configuration and Integrations, NetSuite Accounts Payable Automation, NetSuite Integration, NetSuite Process Automation, NetSuite ERP, NetSuite CRM, NetSuite One World, NetSuite eCommerce, SuiteFlow, SuiteApps, SuiteScript, SuiteBuilder, SuiteTalk, JavaScript, SQL, Project Management and Visual Studio.

Contributed to the organization’s success by developing and delivering courses on Oracle Cloud basic navigation and reporting, general ledger, accounts payable, accounts receivable, asset management and controlling, While employed in a cloud computing company as a solution architect/trainer, responsibilities included creation of work instructions for basic navigation and all financial and controlling transactions, as well as developing personal training capability. Some of the tasks were preparing to deliver end-user training, delivering training content to end users, clearly explaining and demonstrating processes and procedures to be learned, as well as providing ongoing, formal and constructive feedback to participants. Also, has disseminated knowledge, clarified concepts, and served as content expert. This professional monitored the learning objective and/or expectations of participants, as well as acted as central point of contact for questions.

Supported organizational goals and objectives by implementing NetSuite Applications GL, AP, AR, FA, CM, Purchasing, Order Management, Inventory and other OPM modules in a multi-org. environment and studio. While working for a biotech company, offered one-stop solutions to pharmaceutical companies and integrated those backwards into the manufacture of several pharmaceutical formulation intermediates (PFIs) and active pharmaceutical ingredients (APIs).