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Call Center

Call centers face the difficult challenge of providing high quality service while maintaining low overhead costs. Supervisors, dealing with issues such as a fast-paced work environment and a high rate of turnover, are finding it increasingly difficult to recruit and keep qualified call center personnel. Progressive call center leaders are looking for cost-effective ways to streamline, simplify and optimize their technology and operations, while retaining top quality personnel. Since 1975, THOR has been offering cost-effective, customized consulting and recruiting services including: Teleprossm Call Center Staffing, Merit Increase Programs, Benefits Packages, Customized Reporting Databases to Track Attendance and Productivity, Quality Assurance Evaluations, Operating Budget Assessment, Website Development, Document Imaging Technology, Software Optimization, Technology Upgrades, and more.

The most successful call centers are those that use proactive staffing programs for securing the number of quality people sufficient to respond to varying call volumes. THOR can help you determine the core competencies and amount of staff needed to run your center year-round, and then identify the appropriate contingency staffing skills and quantities required to cover workflow fluctuations. We then utilize our exclusive THOR methodology to find you the right people - at the right times. Finally, we will fully prepare and orient our Telepros to ensure that they arrive on-site ready to get your jobs done. THOR helps call centers optimize their people investment through enhanced productivity and reduced labor costs.