Below are the 4 Epicor / Prophet 21 Implementers & 4 Helpdesk Specialists with Epicor/P-21 & other systems experience. The Thor Group® provides Epicor experience professionals on a consulting, contracting or direct hire basis.

How can your organization gain an advantage with the help of a software implementation specialist who is skilled in Epicor, MS Dynamics and SAP with work background in the manufacturing, retail and apparel industries? Technical skills cover Epicor, MS Dynamics, SAP and QAD. Educational attainment includes BA OL/CIS and BA Honors Program (Dean’s List). This individual obtained a Project Management Professional (PMP) certification.

Main functions of this software implementation specialist consisted of serving as project manager for corporate implementation of Epicor ERP v9.05 software application and drafting all process flow documents. Reducing the number of outside vendors which cut overall costs by nearly 50%, as well as implementing an enhanced disaster recovery strategy were some of the important contributions. This specialist implemented the new Citrix XenApp server to deliver virtual desktop environments to remote users and increased cable management or organization in the server room. Sourcing a complete telephonic/data/web solution that would save approximately $43,000 per year was efficiently handled.

Responsibilities in another job involved implementing and administering the Epicor ERP software v9.05 across 4 national facilities and 123 business entities. Implementing Epicor ERP software v10 in the production facility and conducting initial gap analysis documenting business requirements from old systems to the new system were some of the duties. Other roles covered interviewing affected departments for business process, handling reviews, requirements gathering, working with the IT director, in addition to assessing hardware/network requirements and related licensing. The disaster recovery strategy was analyzed for adequacy. The job consisted of handling post implementation, providing BI, managing ERP, telecommunications, surveillance, network and training.

Could the future success of your organization be helped by this software implementation specialist who is proficient in Epicor with experience in insurance and business services industries? Technical competencies involve Epicor and DocLink. Educational background includes coursework in General Studies.

One of the important tasks of this software implementation specialist included serving as member of the implementation team for the new general ledger (GL) software (Epicor) and invoice retrieving software (DocLink). This was for a parent company with 16 subsidiaries insuring more than $500 Billion in policies. Epicor development responsibilities entailed managing the accounts payable (AP) processing/testing functionality, check writing software fixes and creating all documentation for the AP users to process checks and invoices through Epicor. Epicor daily responsibilities involved working as the point of contact for all AP inquiries; contacting the appropriate IT personnel with system faults; and following up with vendor for system enhancements and upgrades.

This individual served as DocLink admin and developer. Users were trained in various locations. Journal entries were also handled. Skills brought to the table covered working on 1099 processing each year and verifying what was being sent to the IRS using the tax software for vendors and agents. Business activity queries were created to run against GL to interpret data. Audit requests were administered.

What can a software implementation specialist with specialization in Epicor 10, as well as work background in technology, manufacturing and telecommunications industries bring to your organization? Technical specializations involve Epicor 10, Oracle, Java, C#, VB.NET and Crystal Reports. Educational attainment includes MS in Computer Information Systems and BTech (Information Technology).

Working with areas such as understanding the legacy system and implementing enterprise application by converting data across the organization to Epicor 10.0 were part of this individual’s work experience. Duties covered understanding the legacy systems and their underlying database systems, as well as developing migration strategies by analyzing the legacy systems for its conversion to Epicor 10. One strategy involved developing stored procedures to pull the data, validate and migrate to Epicor. Customizing the Epicor application using C#/VB.NET and Business Process Management (BPM) to meet various business needs, in addition to developing and customizing Crystal Reports as per the business requirements were some of the tasks. An interface program was developed to load data from custom tables to interface tables.

Responsibilities in other jobs consisted of developing supplier creation or supplier sites creation using API’s and concurrent programs, as well as working on the vendor classification type update and vendor paygroup type update process using API. The item cross reference creation program was developed using API. This individual extensively worked on Oracle Lockbox Processing (AR Lockbox) to efficiently process the data received from the bank. Modifying the AR invoice report and packing slip report with HS commodity code and location was also completed.

Could your organization use a software, implementation specialist who is knowledgeable in Epicor with experience in software, banking and business services industries? Technical proficiencies cover Epicor POS, Salesforce, Microsoft Dynamics AX, SPSS, .NET, JavaScript, SQL, VBA, HTML, XHTML, XML, ColdFusion, C, Embedded C, C#, C++, Lua and Ruby. Educational background includes Bachelor of Science in Commerce & Engineering, as well as Marketing Management.

Primary tasks of this software implementation specialist included acting as the named technical merchant contact regarding existing solutions during sales engagement of new/ existing merchants, on-boarding and training new merchants to ensure optimal set-up of business. This individual supported the integration and roll-out of existing products or geographies to merchants. Aside from leading the company data migration to AWS solution, an additional role covered managing reseller accounts up to and including portal training. The appropriate integration approach was developed and implemented with support from the COO. Building and maintaining the support knowledgebase for all peripheral devices to middleware software including external payment devices (Verifone, Ingenico, Equinox, PAX); POS Systems (RetailPro8.52 9; CEGID; Epicor; Quest; Aloha) were efficiently handled.

Challenges like providing hands-on training or knowledge transfer with all operations and supporting new hires were successfully completed. This individual supported the merchant during implementation, on-boarding and induction to drive merchant advocacy while also reducing risk. Activities covered implementing management (e.g. completion of on-boarding documentation), including internal upward communication and creating highly customized Welcome Pack.

Could the future success of your organization be helped by this IT helpdesk specialist who is proficient in Epicor with experience in financial services, automotive and technology industries? Technical competencies involve Epicor, SysAid, VAST SQL, UNIX, Linux, VMware and SAN. Educational background includes Master of Business Administration (concentration in Accounting) and Bachelor of Business Administration (concentration in Information Systems). This individual obtained certifications as MCSA and MCP.

Important tasks of this IT helpdesk specialist included creating IT department policies, procedures and helpdesk, as well as managing four IT professionals. The job entailed installing and configuring two VMware (ESXi5.1.0) systems with multiple VM servers (PE-R320) in a local and remote data center, as well as designing and implementing the backup system with data replication between two data centers using Linux (DFS, RSync, Cobain). Contributions involved designing and implementing Windows Active Directory domain with multiple servers using group policy & LDAP. Designing and implementing the Emerge VoIP phone system with virtual cloud based PBX were completed. Administering the e-commerce system with third party vendors (Epicor, Vast, WHIsolution, AConneX) was efficiently handled.

Key roles involved administering and programming the Rocket multivalued database, in addition to working on UNIX administration of ERP system running Universe database on IBM mainframe Power-740 with AIX. Various types of servers (FTP, Ecommerce, Catalog Servers, ERP batch servers) were administered. The helpdesk & asset management system was implemented using SysAid. Skills brought to the table covered designing and implementing the disaster recovery plan with backup data-center using Rsync, DFS and scripting, in addition to designing and implementing DNS, DHCP, File and Print servers as well as IP topology.

What can an IT helpdesk specialist with specialization in Epicor, SAP, McKesson, Cerner & Allscripts, as well as work background in technology, marketing and construction industries bring to your organization? Technical specializations involve Epicor, SAP, McKesson, Cerner, Allscripts, GE Centricity, PeopleSoft and API Healthcare. Educational attainment includes Bachelor of Science in Information Technology/Network Administration and Associate of Applied Science in Computer Networking Systems.

Major responsibilities of this IT helped k specialist covered supporting end-users with day-to-day hardware and software issues, as well as creating and resolving helpdesk tickets. Creating and disabling Windows and Epicor user accounts which involved assigning appropriate permissions for both systems and creating user mailboxes were efficiently carried out. The VoIP system was administered. Assistance was provided with hybrid migration from Exchange 2010 to Exchange Online. Functions included performing daily server checklist and maintaining a Hyper-V environment. Apart from monitoring the servers, backup solutions for servers and their files were maintained. New servers and services were implemented to help meet business and IT department needs.

Working with areas such as assisting business employees with day-to-day operations that used the company’s infrastructure, as well as creating and resolving helpdesk tickets were part of this individual’s work experience. Duties covered administering the Nortel Phone system and Vonage VoIP system, in addition to managing Office 365 and InTune. Tasks included managing and supporting all infrastructure with network connectivity, including desktops, laptops, servers, switches, firewall, SANs and NAS. The job covered facilitating and implementing projects for IT and the business. Projects included core networking infrastructure upgrades at current company and parent company, wireless access point upgrades and deployment of VoIP.

Could your organization use an IT helpdesk specialist who is knowledgeable in Epicor with experience in automotive, engineering and technology industries? Technical proficiencies cover Epicor, MS SQL, Trans4m, HTML, JavaScript, Visual Basis, .NET and CAD support. Educational background includes Associate of Arts in Business Administration. This specialist obtained certifications in the following: MCSE, A+, I-NET+, MCSA, Network+, CIW Professional Web Design, MCP-NT 4.0 Workstation/Server and Security+.

Primary tasks of this IT helpdesk specialist included performing all aspects of network administration, as well as providing database and helpdesk support. Aside from proposing and negotiating the acquisition, an additional role covered successfully deploying Dell/EMC VXRail Hyper-converged Server solution to replace dated server farm. Duties involved configuring and deploying the new switching backbone for two buildings utilizing Cisco 9300 series switches. Maintaining High 99 network/ systems availability and reducing IT expenditures by 50% in past 18 months in alignment with business needs were some of the achievements. This individual monitored, managed and maintained an Epicor ERP environment to include report writing, MS SQL database administration and some customization writing.

Apart from managing all IT maintenance contracts/licensing services, pricing of services was negotiated. Challenges like planning and implementing Windows 2016 domain consisting of single domain forest across multiple sites with effective management delegations to sites were successfully completed on a regular basis. The contract for move to fiber optic WAN services was negotiated and implemented. The job consisted of redesigning and implementing the network infrastructure to OM3 backplane with strategically placed MDC/IDC. The hardware footprint was reduced by 60% through P2V virtualization of servers.

How can your organization gain an advantage with the help of a helpdesk support analyst who is skilled in Epicor and SAP with background working in manufacturing, automotive and media industries? Technical competencies involve Epicor, SAP, Kronos, Lotus Notes and Remedy. Educational attainment includes Major in Computer Science, Minor in Data Processing.

Creating new group and OU in Active Directory as well as seeking approval from folder or group owner for user access for audit compliance were skills brought to the table by this helpdesk support analyst. Password resets, name changes, tracking TEMP user accounts (individual & external groups) and computer moves (folder assignments for management of PC status) were efficiently carried out. Duties involved administering the support rights (permanent and temporary), as well as maintaining training accounts and passwords for scheduled training classes. Creating service accounts, creating contract cards and setting up terminal services for user accounts were also completed.

Other functions included providing customer-friendly and proficient technical support for R.O. Writer customers having technology issues and problems, as well as providing assistance by phone, email and other means of communication using a ticket management system. Tracking issues to resolution, as well as documenting and escalating issues were also completed. This specialist worked with other departments, ISPs or business partners in order to resolve them as quickly and efficiently as possible. Successfully meeting or exceeding R.O.Writer ticket handling requirements as measured by periodic call and ticket monitoring were completed. The job involved installing and configuring R.O Writer, Carfax and Epicor on most MS Windows Platform, including Server 2012 and Windows 10/8.