Below are the 6 Software Trainers & 4 Software Implementers/IT Support Analysts with multiple systems experience. The Thor Group® provides software trainers and software implementers/IT support analysts with your industry & systems expertise on a consulting, contracting or direct hire basis.

Does your organization require the expertise of a trainer with specialization in QuickBooks as well as work background in financial services, landscape maintenance services and staffing industries? Technical knowledge involves QuickBooks Pro Advisor, Desktop and Online. Areas of expertise cover Accepted Accounting Techniques & Procedures; Payroll Regulatory Reporting Requirements for State/Federal; Human Resource Procedures/Regulations; as well as data entry, analysis, planning and management. Educational attainment includes a Degree in Business Administration and Ministerial Credentials Assemblies of God District.

One of the accomplishments was being a QuickBooks Pro trainer with small business and start-up experience in evaluating individual needs to customize accounting solutions for the business. Key roles were comprised of starting from scratch or expanding on the work that was already started. The job involved maintaining the project indefinitely or teaching how to do the work. This individual set up, trained and maintained clients’ bookkeeping using QuickBooks Pro for businesses. Maintaining accurate and timely financial records for individuals, startups and nonprofits was one of the skills. Recruiting, interviewing and managing the placement of new hires were some of the tasks completed. Duties involved administering Payroll W2 Employees, 1099 Contractor, check printing as well as state and federal reporting.

Functions as a QuickBooks Pro advisor consisted of setting up and providing training services for clients. Project coordination of memos, letters and reports was also handled. Desktop publishing, designing of marketing materials, website designing and maintenance were also accomplished. The organization of room and paper flow setup including purging was part of core qualifications. Inventory control was also efficiently handled, along with setting up of inventory system program using Access.

Does your organization require the expertise of a senior trainer/senior courseware developer who is adept in PeopleSoft SCM, with work background in medical centers? Technical knowledge involves PeopleSoft SCM (Purchasing, ePro, Inventory) and Grants Modules (Grants, Contracts, Project Costing, Billing, AR). Educational attainment includes MBA, Business Management and BBA, Accounting/Business Computing Science.

Important contributions of this senior trainer/senior courseware developer included serving as the training team consultant for OneLink (PeopleSoft 8.9) team and handling courseware development for multi-phase, multi-module (SCM for Materials Management and SCM for pharmacy, asset management, capital acquisitions and project costing) implementation. Classroom delivery of instruction to 800+ students over a six-month period; virtual course delivery; curriculum and lesson plan development as well as ongoing updates were also carried out. This individual applied competence in UPK, Snag-It, Microsoft Office software and Visio.

Functions involved training the PeopleSoft implementation team and handling courseware development for multi-phase and multi-module (SCM, Financials, Grants, Project Costing, Receivables, Billing, Contracts, HCM, Campus Solutions) PeopleSoft implementation; functional analysis and business analysis during Fit-Gap sessions; delivery of instruction to 1,000+ students over a three-year period; curriculum and lesson plan development including ongoing updates.

Could the future success of your organization be helped by this trainer, with experience in software, construction and entertainment industries? Technical competencies involve Sage MAS 90/ 200, Sage 500, Pivotal, MS SQL, Pervasive SQL, DreamWeaver, Crystal Reports, MS Office, Visio, Access, Project, Java and HTML. Educational attainment includes Bachelor of Science degree with honors in Information Technology, Completion of a 7- month MCSE/CNA curriculum and Associate of Arts in Liberal Arts. System certifications cover: Microsoft Certified System Engineer, Certified Novell Administrator, Pervasive SQL Certified Technician and A+ Certified Computer Technician.

An important contribution included conducting technical training for internal support analysts. Trainings were also carried out for end-users and external consultants on Sage Products (Sage MAS 90/ 200 and Sage 500). Training guides were created for new and existing products. Both classroom and web based training sessions were performed. The job entailed handling 2nd and 3rd level support calls. Report and system specifications were created for the Pivotal application. Tasks covered creating and maintaining Pivotal users and environment.

New divisions were trained in the use of Pivotal application. Tasks consisted of handling frontline and escalating support calls in a call center environment. Software and network issues were troubleshot for customers. Assisting the QA department and testing the new software were some of the key roles. Supporting the company LAN/WAN was part of the functions. Installing servers and workstations, as well as repairing and upgrading existing systems were skills brought to the table. The companywide anti-virus software was administered.

Would it be beneficial for your organization to employ a training and development manager who worked in a cloud computing company? Software proficiencies include NetSuite platforms, Exact Target, Salesforce, Act, QuickBooks and Adobe Photoshop. Educational background is composed of Bachelor in Business Administration, Bachelor in Marketing, and MBA degrees.

Serving in a cloud computing company, this training and development manager was responsible for creating and implementing training programs, overseeing the development of careers; setting performance metrics, evaluating productivity and helping workers create long-term career plans. Also, was responsible for developing, implementing, and monitoring training programs as well as supervising technical training for staff. Additional duties were conducting orientation sessions aside from creating brochures and training materials, including developing multimedia visual aids and presentations. Part of the job was to create testing and evaluation processes, as well as prepare and implement the training budget while evaluating training needs of the company and planning training programs accordingly. Furthermore, has conducted performance evaluations.

The position entailed providing classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Some of the tasks were providing performance feedback, conducting continuing education training, providing leadership development education and building solid cross-functional relationships. In addition, contributions were providing logistical support, course development, delivery, evaluation, process measurements and cost management while planning the implementation and facilitation of activities, events, budget spending, material production and distribution. This initiative also included other resources to ensure that operations were managed within authorized budgets.

How can your organization gain an advantage with the help of a trainer who is skilled in MS Dynamics and HRIS Technology, with work background in aerospace, retail and IT services industries? Technical skills cover MS Dynamics CRM, SharePoint 2010/2013, MS Lync, Project, Cisco WebEx, Lockheed IQ4, PowerPoint, Balsamiq, Camtasia Suite, Visual Studio, Visio, Final Cut Pro and Screen Flow. Areas of expertise cover content management, HRIS, CRM and marketing development technologies. Educational background includes B.A. Human Relations, Business Marketing concentration.

While working for a retail company, main functions were comprised of managing customizations and training for 17 locations for a deployment of MS Dynamics CRM for case management. Working with engineering, providing customer support, account management and marketing were handled to provide instructional solutions to ensure effective use of the new solution to develop instructional videos and course materials. Performing analysis and training for a proprietary CRM and content management product, IQ4, across 400+ client locations nationwide were some of the duties. This individual worked closely with stakeholders to develop business cases, problem statements, and specifications to align project deliverables with customer needs to ensure business value was delivered. Key roles covered reviewing business context and problems as well as translating business process needs into technical requirements.

Training one-on-one and in classroom environments, as well as onsite, or web share platform such as WebEx was one of the notable tasks. An additional responsibility consisted of interfacing with technical and non-technical teams through organizations to communicate complex technical ideas. Managing SharePoint 2010 composite applications, leading the business analysis processes, writing business cases, use case development, assigning team activities and deliverables, reporting to stakeholders, as well as participating in milestone reviews or sprint meetings were efficiently completed, to include eCase management application.

How can your organization gain an advantage with the help of a trainer who is skilled in MS Dynamics RMS/Navision, with work background in retail, research and hotel industries? Technical skills cover MS Dynamics RMS/Navision, Citrix and TQL. Educational background includes an Associate of Applied Science Degree in Information Technology with emphasis in Network Administration, and Associate in Electronics by correspondence course.

While working for a retail company, main functions were comprised of providing networking support and training for workstation users at every level of expertise. Roughly 20% of workstations were on the MS Dynamics and Citrix platform. Setting up and administering the maintenance, as well as providing workstation support for over one hundred Microsoft workstations comprised other tasks. Experience with Office products as well as MS Dynamics RMS and Navision support was also applied. Training and developing hundreds of ‘new hires’ and ‘in house’ classes were some of the duties. An additional role covered modernizing the training platform from slides and overhead projectors to automated, multi-media presentations. Hundreds of hours of curriculum material were also developed.

Notable tasks included serving as Microsoft Office support and general tech support, in addition to troubleshooting and correcting problems. This individual helped users overcome difficulties with MS Office and other applications throughout the training department and the call center. Responsibilities consisted of helping to create and being responsible for maintaining the call center’s video information/announcement system. The job involved managing a full staff, including customer service, sales, housekeeping, and facilities. An additional function covered managing all facets of the operation of a multi-million dollar lodging property.

Could the future success of your organization be helped by this head of implementation support who worked in financial services and software industries? Educational attainment is composed of Bachelor of Architecture. Technical skills include Oracle, Microsoft SQL Server, Oracle Business Intelligence Enterprise Edition, Business Objects, Oracle WebLogic application server, IBM MQ series and others.

Contributed to the organization’s success by expertly managing and orchestrating implementation and support projects while overseeing operations across the Western European region. While employed in a software company as a head of implementation support, has played an integral role in aligning solutions with customer requirements (as key member of the Analysis and Design team), and provided hands-on leadership and expertise in universal banking system implementation and customization. This professional has led, motivated and trained team members in the US and overseas. Some of the tasks were building and managing a dynamic, top-performing offshore team and working diligently to align internal as well as external employees (30 direct reports) to accelerate project planning and execution.

Supported organizational goals and objectives by utilizing Oracle Unified Method in performing business process and systems analysis, requirements gathering, solution development and implementation. Acting as a consulting practice manager in a financial services company, has streamlined processes and quickly resolved technical/non-technical issues before they escalated. Part of the job was to improve US operations for a bank by aligning the core banking system with the company’s requirements and guiding the full-scale transformation and customization project (including peripheral systems and tools).

What can your organization gain with the help of an implementation specialist who is proficient in QuickBooks, Peachtree/Sage 50 and Sage MAS 90 with experience in software, financial services and agriculture industries? Technical skills cover QuickBooks, Peachtree/Sage 50, Sage MAS 90, Sage MAS 200, Quicken and Data Pro Accounting. Educational attainment includes BSBA Management Information Systems and AA Business.

Main duties of this implementation specialist consisted of implementing the setup of new clients and managing data conversions where the client’s customer base information was converted using SQL and Access. The information was imported to ELeadOne.

Notable tasks included consulting with clients to provide quality software training via onsite or WebEx on accounting, payroll, financial statements, mobile service and construction/job cost applications, assisting clients with analyzing data for conversion and providing solutions for conversion issues. Key roles involved repairing SQL databases, in addition to identifying, researching and resolving workstation technical problems. Apart from correcting SQL data issues, Microsoft Access reports were created. Other duties included creating forms using Crystal Reports and assisting fellow team members in resolving SQL database issues. Creating and updating software documentation were also completed. Consulting with clients was done to provide quality software support. Testing new releases and customizing add-on programs were some of the skills. Functions involved consulting with clients to provide quality software support and training on accounting, time/billing applications, payroll, budgets, and financial statements, along with creating and updating software documentation. Clients were assisted in analyzing data.

How can an IT support analyst with specialization in Epicor, SAP and PeopleSoft, as well as background working in marketing, communications and software industries fit within your organization? Technical specializations involve Epicor, SAP, PeopleSoft, BusinessObjects XI, Visio, Project, Crystal Reports, Cobol and PL/SQL. Educational attainment includes Bachelor of Science, major in Computer Information Systems.

Key roles of this IT support analyst covered actively monitoring and working on related incident tickets then providing response/ resolution based on published SLAs. Responsibilities involved actively participating and working with business teams to understand or document technical requirements for the application. Managing user security, setup, profiles, roles and teams in financial databases MAX, Epicor, Zuora and Salesforce for Accounts Payable, Accounts Receivable, Billing Collections and Sales team was also completed. Furthermore, this individual ensured incoming and outgoing data were effective for users. Skills brought to the table involved managing operational requests, assisting in the escalated triage of support issues and working with diverse user groups.

The job included researching system issues by logging into servers, reviewing codes, running scripts and application database. Tasks included correcting deficiencies and maintaining more effective data handling, integrity, conversion, storage on existing systems/ test functionality. Submitting RFC/cases to tier 3 and assisting with testing before deployment in production were some of the functions. On-call support was provided while acting as liaison with other business functions Creating and managing workflow rules, data validations, object customization and sharing rules were done in DocLink. Aside from creating and maintaining billing reports, data was imported and exported in MAX.

Could the future success of your organization be helped by this senior web developer/assistant IT director with experience working in a wholesale company? Educational background is composed of BS in Electronics Engineering with specialization in Communications Systems, MS in Communications and Data Communication Networks as well as MS in Electronic Commerce. Software skills include NetSuite ERP, SuiteTalk, SVN, GIT, Eclipse, NetBeans, Dreamweaver, MySQL, Microsoft SQL, Microsoft Access, Adobe Photoshop, Illustrator and Flash.

Contributed to the organization’s success by designing and developing company’s e-commerce site with the Adobe ColdFusion platform (version 11) and MySQL, where customers get detailed information of the products, check inventory, prices, special offers and place orders online with current sales of $5 million/month. By using SOAP, has created Web Services to upload the online orders in the company’s NetSuite platform.

Supported organizational goals and objectives by designing and developing company’s intranet with the Adobe ColdFusion platform (version 10). Among the business applications developed for the INTRANET are sales graphs and reports, salesman commission reports, price sheet builder, inventory search, online training programs, document management, event calendar, and group webmail. As a senior web developer/assistant IT director, has directed design, installation and support of the computer and network infrastructure of the Company, interconnecting more than 150 PCs in 23 locations, using “Virtual Private Network” technology with Sonicwall appliances and Windows servers. Also, has configured and maintained the Windows Web Servers and IIS.