Below are the 8 Customer Service Representatives with various industry & systems experience.The Thor Group® provides customer service representatives with your industry and SCM systems experience on a consulting, contracting or direct hire basis.

Does a customer service representative who is experienced in professional services, IT and education industries, as well as knowledgeable in SAP SCM, PeopleSoft and Lawson pique your interest? Technical knowledge involves SAP SCM, SAP Ariba, PeopleSoft, Lawson, Siebel, and Access. Educational attainment includes BA Program of Sociology and AA in Social Services.

Major responsibilities of this customer service representative included handling customer inquiries, complaints, billing questions and payment extension/service requests, as well as interfacing daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Handling inbound inquiries from employees and clients related to accounts payable, accounts receivable, client billing inquiries, and payroll was done to meet performance targets in all areas of speed, accuracy and volume. Other tasks were providing assistance with eService inquiries or escalations from clients, managers, and partners, as well as becoming subject matter expert for new customer service representatives and challenging calls. This individual worked with Ariba, SAP, PeopleSoft, Netscape Navigator, Access, Lawson, Mainframe Brio Reporting, IQN, Share Database and Siebel.

The job covered applying effective problem solving skills in customer service, substantially reducing supplier inquiries and complaints. Support was provided to procurement projects and suppliers were assisted with contracts, projects, supplier rates, sales tax, payments, and credit related issues. An additional function consisted of working in Ariba, SAP, PeopleSoft, Access, IQN, Share Database, and Siebel. Duties involved responding to escalated service request tickets and eServe inquiries, in addition to communicating verbally and in writing with internal/ external customers. Effective problem solving skills were utilized in customer service, substantially reducing supplier inquiries and complaints.

How can a customer service representative who worked in professional services, distribution and pharmaceutical industries help your organization? Educational background is composed of BM in Healthcare Management. Software skills involve Epicor SCM, Epicor Prophet 21 and Medisoft.

Working with challenging issues such as processing customers’ orders, and returns utilizing Epicor Prophet 21 software, as well as managing four accounts daily have vetted this specialist’s work experience. Acting as a customer service representative in a supplies/distribution company, addressed all customers’ inquiries pertaining to products, and pricing, as well as resolved customer concerns and complaints. Some of the tasks were communicating with customers via telephone, email, and fax, as well as assisting with sales. Serving as a customer services representative, investigated claims, evaluated exposure, and determined whether benefits were payable. Moreover, entered daily data updates, handled maintenance of diary system, and monitored computer reports for accuracy.

The position entailed providing top-notch customer service and handling customer complaints, as well as coordinating purchases, inventory management and disbursement of supplies. While working in a pharmaceutical company as a clerk, prepared prescriptions for customers, as well as assisted in recruiting, training and supervising personnel. This specialist assisted in creating a selling environment focusing on customer service and performance objectives. Furthermore, documented problems associated with store registers and generated reports as necessary.

Is impacting your organization with a client services representative/customer service specialist who worked in banking, retail and manufacturing industries a current business consideration? Educational attainment is composed of Business Management Classes. Software knowledge consists of JDA/AS/400, Access Database, E.Piphany and Kana 7.0 Email.

While employed as a client services representative, assisted with the formation of the shopping website and provided the initial telephone and e-mail customer service at the inception of the shopping website. This professional used Kana 7.0 Email answering system, E.Piphany, JDA/AS400 and Access Database. Some of the tasks were providing customer service through e-mail and telephone, as well as receiving incoming calls for site issues. Also, provided backup coverage for the sales and customer service departments, as well as possessed the ability to make decisions and answer questions instantly.

Part of the job as a consumer relations professional involved speaking one on one with customers regarding orders and warranty claims. Moreover, used Microsoft Office and programs created for company to maintain consumer accounts and warranty claims. Furthermore, maintained handle time and quality goals. Serving as a customer service representative in a bank, spoke one on one with customers with regards to their credit accounts.

Is impacting your organization with a customer service representative who worked in oilfield services, heating equipment and energy/chemical industries a current business consideration? Academic experience is composed of BA English. Professional certifications involve Certification in Purchasing Supply Chain Management. Technical proficiencies involve JD Edwards SCM, Oracle, SAP, GEMS, MFG Pro and Root Cause Analysis.

While employed as a customer service representative, provided status and shipping information on sales orders, working with Supply Chain, if necessary, to expedite EMO orders. Some of the tasks were processing asset sales orders, working with field locations and planning to meet job demands for motors and parts, as well as arranging shipments for Reline Program to field locations. Moreover, provided tracking information on all orders, working with accounting to confirm freight invoices, as well as working with freight forwarders to reconcile shipment issues, and providing BOMs for inspection.

Part of the job as a supply chain administrator was to process purchase orders for suppliers, run open order reports for suppliers to expedite POs, maintain action message report and past due report for supply base, as well as update and change purchase orders. Other duties were reconciling invoice issues with accounting, as well as reconciling receiving issues with warehouse.

What contributions could a customer service coordinator with experience working in logistics and automotive industries bring to your organization? Software skills include Lawson Software and Oracle Software.

Challenges like working with Lawson software, serving as team lead for roll out of Lawson system, training all associates on new system, as well as providing customer service to the clients and buyers were successfully performed. While employed as a customer service coordinator, updated the code dates for the buyers, handled issues for deliveries/shipments, as well as helped other customer service associates handle special case situations with clients. Some of the tasks were issuing credits for discrepancies on deliveries, providing customers with price adjustments as needed, as well as acting as a team player for company’s warehouse inventory control. Additional responsibilities were providing inventory control with proper adjustments, handling all slotting issues, aside from handling freight charges for clients.

The job entailed providing customer service to clients. While employed as a customer service associate, issued credits for discrepancies on deliveries, as well as worked with Oracle software.

Would hiring a customer service representative with experience working in manufacturing, computer hardware and logistics industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Interdisciplinary studies with a concentration in Communications and with a minor in Drama. Software skills include proficiencies in Epicor SCM with P21 Distribution Software.

Acting as a customer service representative, processed credit card orders with P21 distribution software, as well as generated purchase orders through P21 distribution software. Jobs entailed using proficiency in P21 program that tracks orders shipments, as well as monitoring, managing and reporting on all prices. Also, was responsible for inventory cabinets for customers. Additionally, created more efficient ways to locate items, distributed items to the specific location, as well as kept track of inventory and stock outs.

While working as a customer service representative, confirmed pick tickets, processed orders and transfers, confirmed lead times and discounted cost with vendors, as well as reviewed purchase orders for accuracy lead times on orders. Other duties were managing late orders, following all OSHA policies, and sourcing items through discount vendors and non-discount vendors, as well as conducting radius, mathematics and measurements on specific items. Furthermore, processed non-compliance items and purchased special orders for clients.

What contributions could a senior international customer service representative with extensive experience working in the manufacturing industry bring to your organization? This individual has expert knowledge and experience in customer relations, order processing, supply chain management, distribution, transportation, sales, and finance. Technical skills involve JD Edwards SCM.

Challenges like demonstrating expert use of JD Edwards (JDE) enterprise resource planning software / system were welcomed and successfully performed. As a senior international customer service representative, performed order entry and shipment processing, including document preparation for shipments, as well as practiced efficient inventory management, maintaining sufficient inventory on hand to meet customer needs while controlling spend; making inventory adjustments, as necessary. Some of the tasks were ensuring proper handling of international shipments, abiding by country laws and government regulations, as well as maintaining billing and credit accountability, performing account payable / receivable functions.

Shared expertise by supporting Shipping and Receiving with products for domestic customers and the international division. Acting as a distribution / purchasing assistant-supply chain management, prepared shipping documents for domestic customers, processing shipments through FedEx and UPS systems. Also, partnered with forwarding companies for domestic and international customers.

What contributions could a customer service representative/specialist with experience working in retail, software and manufacturing industries bring to your organization? Educational attainment is composed of Diploma as Pharmacy Technician, Bachelor of Science in Computer Science and Associate of Arts- Programmer Analyst. Technical skills involve JDA.

Challenges like assessing customer issue through asking probing questions, as well as listening for cues to tailor the interaction and better serve the customer were welcomed and successfully completed on a regular basis. As a customer service specialist, built customer confidence through creative problem-solving, recommended appropriate solution for the situation, as well as applied available resources to satisfy customer needs. This specialist negotiated win-win resolutions on the first contact, as well as delivered a consistent customer experience through attention to detail.The position entailed creating case tickets, following up with customers, and directing caller to the corresponding analyst according to specific products. Acting as a global support service professional, took inbound calls regarding website, portal and software support issues. Also, acted as primary bilingual support for Latin America clients, as well as added and updated account information, contacts and various software products purchased to a customer account. Furthermore, had the authority to add and update computer as well as access privileges to clients to get access to the JDA Reportal Support Web Site.