Below are the 4 CRM Solutions Architects & 4 Project Managers with various CRM systems & industry experience. The Thor Group® provides CRM solutions architects & project managers with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Would hiring a Salesforce/Cloud solutions architect with experience working in banking, aviation and financial services industries help meet the needs of your organization? Educational attainment is composed of BS Computer Science. Professional certifications: Salesforce Certified Architect/Administrator/Developer, Sun Certified J2EE Architect, TOGAF 9 Certified Enterprise Architect, IBM certified DataPower Appliance Architect/Administrator/Developer as well as AWS Cloud Practitioner and AWS Certified Solutions Architect (Professional).

While working in a bank, the job entailed playing a role of Enterprise Integration/ Salesforce/Cloud Solutions Architect SME for the overall project. Some of the tasks were designing the overall Solutions Architecture, Integration Architecture and roadmap using TOGAF 9, Zachman and IT 3.0/DASH architecture. Also, designed the architecture of implementing nCino Loan origination application on the Saleforce.com public cloud environment including security and integrations. Moreover, designed various integration architecture patterns to integrate various systems within the scope of the project using TD APIs, third party vendor APIs and batch processes.

While working for an aviation company as a solutions architect, designed and implemented enterprise integration architecture and services across company’s SCM technology footprint. Moreover, integrated parts, partners, orders, invoicing, flight status, ERP systems and legacy mainframe systems with front end IOT enabled devices, scanners and mobile technology enabled hand held devices. Furthermore, created the integration architecture framework and governance framework for DataPower services policies and API Management API Assembly as well as micro services running on Pivotal Could Foundry.

Would it be beneficial for your organization to employ a senior principal solutions architect with experience working in computer software, banking and financial services industries? Educational attainment is composed of Bachelor in Systems Engineer and Computing. Areas of expertise involve Oracle Siebel CRM and Siebel CRM Upgrade. Technical skills involve Oracle OBIEE, Oracle Cloud SaaS, PaaS, IaaS, as well as systems integration and architecture.

Serving in a computer software company as a senior principal solutions architect, led teams ranging from 4-100 staff through the entire project life cycle with resources from India, Argentina and USA. Responsibilities included program manager, engagement manager or Solution Architect (depending on the size of the engagement). Also, led the entire sales process of services (from the initial customer contact to proposal development onto delivery of services), the successful implementation from initial pilot to full customer production rollout, as well as 100% customer satisfaction and success.

As a solutions architect, has implemented and/or upgraded Oracle CRM Enterprise and Multichannel Architectures at several banks and financial services companies. This individual has Oracle Siebel CRM expert knowledge of the Siebel CRM application architecture, installation, integration, configuration, functionality, and implementation. Additionally, worked with Siebel CRM applications, as well as implemented and upgraded all versions and modules. Furthermore, used experience with Oracle OBIEE, Oracle BRM, Oracle Service Fulfilment ASAP, Oracle Financials, Oracle Health Care Solutions, Oracle Web Center, Oracle Universal Content Manager, Oracle DB 9i, 10i, 11g, Exadata, RAC, Sun Microsystems, VM, Oracle SOA, AIA, Fusion, Web Services, EIM, ETL and EAI.

Could your organization use a solutions architect with Salesforce CRM, Salesforce Pardot and Oracle proficiencies, as well as experienced in IT and financial services industries? Technical proficiencies cover Salesforce CRM, Salesforce Pardot, Oracle, SAP, JD Edwards, PHP, Java, Jira, MySQL and QAD. Educational background includes B.S. and Master’s degree in Chemical Engineering with a focus on Computer Science. Certifications consist of MS SQL Server Database Architecture, MS SQL Server Database Administration, Project Management Professional (PMP) and Applied Project Management.

Some impact contributions of this solutions architect included partnering up with the organizations/ departmental leaders of the company and clients to evaluate the current state of the products, teams, infrastructure, and creating a short- or a long-term roadmap. Other functions involved defining the vision, identifying solutions, building, coaching and managing the engineering team, in addition to implementing and delivering products that met the organizational goals/ objectives. Evaluating several inventory management systems, implementing a system compatible with ERP (QAD) and integrating that with Salesforce for two-ways database update were completed.

Skills brought to the table involved evaluating internal applications, external portals, databases, and infrastructure, along with creating a short-term/ long-term plan and budget for addressing discovered issues, deficiencies, or product risks. One of the functions covered creating a new e-commerce platform where customers could place orders to purchase various products such as precious and non-precious alloys (more than thousand SKUs), Zirconia, implant parts, and devices. Customers had the option of ordering products to be delivered on demand, or on a recurring delivery schedule. Core competencies included designing, building and delivering highly scalable enterprise systems.

Could the future success of your organization be helped by this SAP architect with experience working in electronics, gas, pharmaceutical and technology industries? Educational attainment is composed of Bachelor of Science and Masters in Computer Applications. Technical skills consist of SAP CRM, SAP Workflow, SAP EDI, SAP PI, HANA, Pl/SQL, SAP SD, SAP MM, SAP FI, SAP HR, SAP AFS, SAP Fiori, SAP SRM and SAP SCM.

Contributed to the organization’s success by designing, building and implementing the enhancements as per the business requirements. While working in an electronics company as an SAP architect, responsibilities included working in multi-vendor environment and leading onsite, offshore ABAP team. Also, designed and built sales and banking transactions: EDI 850, 860, 810, 856, 820, 940 and 945 as well as followed Apple guidelines to implement CRs.

Serving in a gas company as an SAP architect, responsibilities included integrating Webdynpro screens to BPM workflows and implementing the business approval process. Part of the job was to work on multiple Webdynpro components integrated to Fiori apps which end users could access through IOS or Android devices. Moreover, created several RFC function modules in both ECC HR and SRM systems to feed data from SAP to enterprise portal. Employees (ESS and MSS) could also access all HR related services though home page and can initiate request as per their requirement with single sign on feature.

Can hiring a senior Salesforce project manager with experience in IT and pharmaceutical industries have a positive impact on your organization? Technical skills include the use of Salesforce CRM, Salesforce Lightning, Apex and Visualforce, as well as Microsoft Dynamics GP, NetSuite, QuickBooks, ADP, Managed 2000 and Costpoint. The professional has Salesforce sales operations experience, integrating CRM data with ERP systems, along with Salesforce B2B and B2C technical lead-implementation experience. Aside from graduating with BA in Accounting, this Certified Public Accountant (CPA) earned certification as Physician Practice Manager, Salesforce Certified Administrator, Salesforce Advanced Administrator and Salesforce Developer.

Responsibilities of this senior Salesforce project manager covered serving as a change agent with management to identify/remove unused profiles and custom coding dependency. The job called for developing a plan to implement chatter, solutions, workflow approvals, dashboards, opportunity products and customized forecasting with revenue cycle reporting, as well as implementing Field Trip, Eclipse Force.com IDE, Demand Tools and Crystal Reporting for Salesforce. Assistance was given with the Salesforce Enterprise edition contract renewal negotiations and obtained a discount that enabled the company to upgrade to the unlimited edition at a limited additional cost.

In another job, the individual functioned as team lead for both Salesforce and Great Plains implementations, as well as the change agent in the development/implementation of proposals, projects, sales orders, maintenance contracts and invoices. Part of the job was serving as Salesforce CRM Administrator for two Salesforce instances (B2B and B2C) involving 600 users, extensively using Apex Data Loader to build both Salesforce instances. Accomplishments involved identifying the need then managing the reduction of Great Plains instances from 4 to 1.

Working in a software firm, this project manager led Oracle CRM implementations for several customers throughout the country, specifically teams of onshore & offshore consultants to successfully deliver 8 Oracle CRM solutions in 3.5 years. Tasks involved managing consulting and training services for Oracle CRM products (Siebel Sales, Oracle Marketing automation, Siebel Call Center, Siebel e-Commerce).

Regarding Siebel Sales implementation (BMC Software), the individual managed a team of 3 consultants to customize and implement Siebel based CRM solution for sales team. Other tasks were creating and managing detail project plan, along with gathering requirements, creating technical specifications, managing sprint deliverables and leading testing efforts. Accomplishments included successfully implementing an opportunity-to-cash application based on Siebel 7.7. For Oracle marketing automation & OBIEE marketing analytics (Quest Software), responsibilities included project planning, creating work breakdown structures, requirements definition and leading a team to complete system configuration on time as well as on budget. Additional functions were managing creation of Oracle BI segments and recurring automated campaigns based on the needs of various business units. Status reports and dashboards for critical metrics were created to illustrate progress against goals. Weekly status reports were provided to management.

What opportunities can having a project manager who worked in IT, business services and entertainment industries give your organization? Knowledge in computer systems involves using Salesforce CRM and Salesforce1 Platform, as well as Data Loader, Workbench, Reports, Dashboards, Custom Objects, Validation Rules, Workflow Rules, Process Builder, Flow, Email Alerts, SDLC, and Data Management. In addition to completing a course majoring in Architectural and Building Sciences/Technology (minor in Urban Planning), the individual earned Certified Salesforce Administrator and certified EHR Technical Software & Implementation Support Specialist designations.

While in a software company, this project manager focused on using Salesforce CRM. Responsibilities were managing projects for large services organizations for Medicaid population. Data was consolidated into a pilot instrumental to the creation of a health information exchange to improve care for millions of people. Accomplishments included establishing a CRM to improve transparency & accountability for field reps and physicians, along with increasing provider growth by 15% via sales growth program within Salesforce. The job required participating in a Lean Six Sigma ‘strike force’ to improve HEDIS scores.

Other responsibilities involved serving as declarative developer and Salesforce Certified System Administrator, while also handling sales operations, GPS, Cellular Tower location, Mobile workforce, Salesforce1, Data Loader, Workbench, Reports, Dashboards, Custom Objects, Validation Rules, Workflow Rules, Process Builder, Flow, Email Alerts, SDLC, and Data Management, Other tasks involved establishing policies and procedures, business analysis, end user training, data integration and HIPAA compliance.

Is employing a Salesforce project manager with work experience in telecommunications, business services and government industries a priority for your organization? Technical knowledge includes the use of Salesforce CRM, Apex and Visualforce, as well as Salesforce Dashboards, Salesforce Reporting, Informatica, Microsoft Project HTML and CSS. Advantages include having over three years of experience directing, planning, developing and administering Salesforce / Force.com solutions. This Project Management Professional (PMP) graduated with Bachelor of Science in Business Information Systems and completed Salesforce Dev-401 class.

Duties of this Salesforce project manager covered doing project management, customer liaison to internal project stakeholders, and providing ongoing Salesforce.com support, administration and troubleshooting. Responsibilities included leading the consultation process with clients throughout the complete project lifecycle, as well as being in charge of project management and leadership throughout from project initiation to close. The job called for development of custom objects, Apex, Visualforce, triggers, workflows, approval processes, and reporting, along with managing data migrations including planning, data cleansing, mapping, ‘Informatica’, and other ETL requirements. On- going administration, debugging and troubleshooting of existing Salesforce and Force.com instances were provided.

In another job, functions were serving as Salesforce developer and project manager of a Salesforce.com health department employee time tracking application. Project deliverables included UI development, controller development, data migration, training, and reporting. Another project required functioning as Salesforce developer and project manager for the deployment of multiple Salesforce instances including stakeholder management, requirements gathering, software development, data migration/ETL, and end-user training.