Below are the 5 CRM implementation & CRM training specialists as well as 6 CRM support specialists with various CRM systems & other systems experience. The Thor Group® provides CRM support specialists, implementation & training specialists with your CRM systems & industry experience on a consulting, contracting or direct hire basis.

Could your organization use an Oracle CRM software implementation consultant with Oracle CRM proficiencies, as well as experienced in government and software industries? Technical proficiencies cover Oracle CRM, Oracle Field Services Cloud, Warehouse Management System (WMS), Siebel, Agile and PMBOK. Educational background includes Master of Education with a concentration in Instructional Technology and Adult Education, as well as B.S. in Business Administration. Other competencies included driving business solutions, industry best practices, as well as business process models and workflows in both the government/private sectors, business process evaluation, redesign, implementation and documentation. This individual obtained certifications in Oracle and Siebel CRM, as well as designations as Project Management Professional and Scrum Master.

Some impact contributions of this Oracle CRM software implementation consultant included implementing Oracle Siebel CRM (a cloud solution) as a global platform to provide a consolidated contact and information system for service request intake, case management, tracking disposition, and work order management. This individual led efforts to gather, analyze, and document detailed functional and business requirements for the CRM implementation and data migration needs. Key roles involved facilitating workshops with senior leaders, project sponsors, stakeholders and/or end- users in order to analyze and design/redesign, as well as documenting “as is” and “to be” business processes.

Key roles involved clearly identifying current data elements such as service request types, volumes, service level agreements (SLA) or cycle times, and escalation triggers, system integration points, in addition to providing data mappings/dictionaries where required. Skills brought to the table involved performing gap analysis, identifying opportunities for enhancements with the new technology and making recommendations based on key findings during requirements gathering.

Would a detail-oriented implementation analyst with experience working in computer software, defense/space and computer hardware industries fit in your organization? Educational attainment is composed of AS Accounting and Bachelor of Business Administration. Has extensive years of functional and technical experience with Oracle HRMS, Financials, Manufacturing and CRM business applications documented under Experience. Technical skills involve Oracle CRM, Oracle Financials and IBM Legacy System.

Some accomplishments included acting as an Oracle Manufacturing & CRM consultant on team to help upgrade Oracle applications from 11.03 to 11.5.9 in a computer software company. This specialist worked functionally, and a technical lead to India development team for Oracle Order Management, Inventory, Advanced Pricing, Install Base and Service Contracts applications.

Shared expertise by functioning as an Oracle CRM consultant on team to implement Oracle CRM applications to create a Call Center for Coast Guard Stations located across USA. While working in a defense and space company, did new implementation of Oracle CRM applications version 11.5.9 for TCA, CRM Foundation, Territory Manager, Core and Service Contracts, TeleService, Install Base, Knowledge Base, Field Service, Mobile Field Service/Laptop, Spares Management, Inventory, BOM, and Workflow (2.6). While working in a computer software company as an Oracle CRM & Financials consultant, implemented new Oracle CRM applications for copier and fax business replacing IBM Legacy system. Furthermore, worked on Service Contracts, Service Contracts Billing to Receivables, install base, and converted legacy programs still needed for Oracle applications. Oracle Financials, Manufacturing & CRM supported Oracle 11.5.4 to 11.5.8 business applications and development was efficiently handled.

Is impacting your organization with a Salesforce trainer & talent development manager with work experience in media, education and publishing industries a current business consideration? Educational attainment is composed of Bachelor of Science in Biology and Master of Business Administration. Key competencies involve Salesforce Training, Project Design & Implementation, Instructional Delivery, New Hire On- Boarding, Critical Needs Analysis and Strategic Planning.

While employed in a media company as a Salesforce trainer & talent development manager, managed and delivered Salesforce and Selling Skills training to new and existing advertising employees (Increased Salesforce Adoption to 95%). This professional developed Salesforce training curriculums including learning objectives, learning activities and documentation to support training for all sales teams. Also, developed and produced Salesforce reports and dashboards to provide visibility across all advertising departments, including campaign effectiveness, lead distribution, pipeline contribution, return on marketing investment and overall marketing performance.

Part of the job in an educational institution was to implement and manage the Communities Leaders Aligned for Scholastic Success (C.L.A.S.S.) After School Project. Additionally, worked jointly with the Title 1 Social Worker to facilitate parent training classes. Moreover, served as grant writer to seek outside funding to further support C.L.A.S.S. Project. This individual hired and monitored C.L.A.S.S. project staff to provide academic & cultural enrichment support to students.

Would hiring an implementation specialist with NetSuite CRM who worked in the financial services industry help meet the needs of your organization? Educational attainment is composed of Bachelor of Science/Master of Science in Accounting. Technical skills include NetSuite OneWorld CRM, Paramount Technologies Workplace, Microsoft Dynamics GP Financials, Microsoft Dynamics GP Inventory and Order Processing, Integration Manager and Microsoft SureStep.

Acting as an implementation specialist in a financial services company, worked on NetSuite CRM implementations and upgrades. Part of the job was to suggest process change to client after reviewing module and posting setup. Also, interviewed client on current processes and how they wish to use the system going forward. Moreover, oversaw Quality Assurance and User Acceptance Testing during implementations and upgrades, as well as managed issues list on web portal during Go-Live stage of implementations and upgrades.

While working for an accounting services company, prepared federal, state and city returns for various corporations and partnerships. Other duties were reviewing and preparing federal, state and city returns for medium to high income individuals. Part of the job was to compile year-end financial statements for various corporations and partnerships. Furthermore, assembled payroll tax packets for various corporations, partnerships and home employees, as well as prepared write up for various corporations and partnerships using QuickBooks.

Could the future success of your organization be helped by this training specialist with experience working in professional services, software and real estate industries? Educational attainment is composed of Major courses in Management, Accounting and Correctional Rehabilitation. Professional certifications consist of Certified Technical Training Professional CTT+ (COMPTIA), Certified Sales Leadership Training Professional and Certified Grant Specialist certifications. Technical skills involve Salesforce.com (Customer Relationship Manager), Quicken, Lotus Freelance Graphics, QuickBooks, ILinc (WebEx), Microsoft Visual SourceSafe 6.0 (Document Library), SharePoint and Macromedia. Career highlights consist of increasing student enrollment in seven Computer Training Centers by 30% by Leadership Development Initiatives, as well as increasing customer contact rate by 50% in just 30 days by facilitating training to 200 Real Estate Sales Reps. Also, has increased Salesforce.com CRM application productivity by training 200 Real Estate Sales Reps, Managers, and Directors at Annual Sales Meeting.

Contributed to the organization’s success by designing and facilitating Train-the-Trainer courses to Site Trainers. Serving in a professional services company as a training specialist, performed needs assessments and provided feedback to improve training effectiveness. Also, acted as Learning Management System (Hewitt LMS) Training Coordinator; defined course registration process and managed student course registration.

Supported organizational goals and objectives by facilitating initial Salesforce.com CRM training courses in various regions for client. Serving in a software company as a training consultant (CRM Launch Training Team- contractor), designed and delivered training tools needed to achieve the highest level of learning (i.e. self-pace manuals, post-training Quick Reference Guides, webinars, and classroom facilitation). Furthermore, provided onsite and remote training support (i.e. CRM Case management and troubleshooting).

What can an IT support engineer with specializations in Zoho CRM, Sage 300, UNIX, Linux, JavaScript, Python, SQL, C#, C++ and Ruby on Rails, as well as work background in logistics, professional services and software industries bring to your organization? Technical specializations involve Zoho CRM, Sage 300, UNIX, Linux, JavaScript, Python, SQL, C#, C++ and Ruby on Rails. Educational attainment includes B.A. in Architecture, minor in Computer Science.

Working with areas such as Zoho CRM deployment/implementation and managing CCNA Security were some of the responsibilities of this IT support engineer. Duties covered managing the Window Server 2012 R2, 2014 & 2016, MS Active Directory and Mac OSX, as well as providing remote unattended support to DameWare/GoTo Assist.

Functions in other jobs consisted of carrying out POS Nexus 7/9 deployment/implementation (Square Service, MS and OSX), providing hardware/software tech support for PC & server and completing the WAN/LAN printer setup. The job covered providing Sage 300/X3 ERP AccPac Support, Doc-Link (Doc. Capture) SpendMap. Window Server 2012 R2, 2014 & 2016, MS Active Directory and Mac OSX were also handled. Reviewing the Tract Map and Parcel Map for survey and construction development was carried out, along with GIS and AutoCAD management. The facility warehouse, manufacturing and integrate system (software) was designed.

Would hiring a senior IT support engineer with experience working in computer services, professional services and cosmetics industries help meet the needs of your organization? Educational background is composed of Coursework in Computer Science. Technical proficiency consists of Salesforce CRM, Office 365, Atlassian Suite (Confluence/JIRA), GoToMeeting, Slack, OneLogin SSO and GSuite.

Acting as a senior IT support engineer in a computer services company, delivered cross-functional leadership, controlling IT and Office budgets, governing Office Admin A/V and meeting technology spending, as well as coordinated with Salesforce Admin to meet sales staff system needs. Also, enforced appropriate governance processes for work requests, reviews, scheduling, testing, and implementation, as well as cultivated equipment and SaaS vendor relationships for IT procurement needs. This professional executed continual quality and process assessments to deliver ongoing improvements, reducing overall test time and leveraging automation and tools to increase reliability.

While working for a professional services company, designed and established workgroup file sharing networks for point of sales systems, as well as implemented a Microsoft Windows workstation update schedule, and developed a Norton Antivirus system security solution including automatic updates. Part of the job was to execute troubleshooting for US clients and coordinate issue resolution for international clients. Furthermore, maintained accurate documentation for all installations and upgrades.

Could your organization use a technical support/IT helpdesk specialist who is proficient in Zoho, Jira, and PowerShell, as well as experienced in insurance, retail and IT services industries? Technical proficiencies cover Zoho, Jira, PowerShell, UNIX, Remedy and Active Directory. Educational background includes Intro to Perl Programming Certificate; UNIX Administration & Support Certificate; UNIX Comprehensive Hands-on Course Certificate; Acrobat Electronic Documents Certificate; Administration and Implementation Certificate; and Certified Help Desk Professional.

Some contributions of this technical support specialist included fielding incoming help requests from end users via both telephone and work orders in a courteous manner. Document end user identification information, including name, location, contact information and nature of problem or issue were efficiently handled. This individual prioritized and scheduled problems, which were escalated when required. Diagnostic utilities were applied to aid in troubleshooting. Accessing software updates, drivers, knowledge bases, and FAQ resources on the Internet was done to aid in problem resolution. Key roles involved identifying and learning appropriate software/ hardware used and supported by the organization. Skills brought to the table involved performing direct fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Fixes were tested to ensure problem was resolved. Functions consisted of developing help sheets and knowledge base articles for end users, as well as performing related duties consistent with the scope and intent of the position.

Another job involved preparing print orders according to client specifications, quality checking the work of my team members. The job also called for using large format printers, laminators and machine cutters to fulfill orders.

Can employing a senior technical/IT support engineer with experience in IT and business services industries have a positive impact on your organization? Knowledge of computer systems includes Zoho CRM, Salesforce CRM and Oracle, as well as Microsoft SQL, Visual Studio, Perl language and XML.

For a technical services provider, this senior technical support engineer was responsible for providing both technical and application support to workers comp software products. Other tasks were maintaining user accounts for all internal users and all clients via Active Directory, along with troubleshooting and resolving Citrix related issues and other connectivity or network outage issues. The job called for providing accurate problem descriptions and assigning client issues via Salesforce CRM software, as well as researching, testing, and escalating issues as needed by fully gathering all necessary support documentation to identify potential defects or bugs. Additional functions were creating and modifying complex SQL query statements utilizing temp tables, joining multiple tables, and updating data via Microsoft SQL. Assistance was given in troubleshooting EDI (Electronic Data Interfaces) and Microsoft Biztalk errors. Proficiency was maintained in different EDI formats such as Microsoft Biztalk, ANSI X12, 837/824, proprietary SA Standard XML, or flat file.

Tasks in another job involved providing both technical and application support to all JustEnough/Mi9 Retail’s various demand management software modules such as Merchandise Financial Planning, Assortment Planning, Replenishment/Allocation, Inventory Planning, Demand Forecasting, as well as Price & Promotions planning. The job required logging, providing accurate problem descriptions, and assigning client issues via Zoho CRM and Salesforce software.

Could the future success of your organization be helped by this technical support specialist with MS Dynamics CRM, Adobe Suite and SharePoint proficiencies, as well as work experience in government and education industries? Technical competencies involve MS Dynamics CRM, Adobe Suite, SharePoint, AWS Cloud, Cherwell Ticketing System and Kali Linux. This individual obtained certifications in Lean Six Sigma, CompTIA Security+, CompTIA A+ (Certified Ethical Hacking), CompTIA Network+ (CCNA), and CompTIA Security+ (CISSP certifications).

Important contributions of this technical support specialist included performing PC administration, hardware integration, hardware configuration, deployment, encryption and access control. Tasks covered installing and managing maintained software, as well as setting up user workstations, printers, scanners and a wide variety of peripherals. Application support was provided for Microsoft and other vendor products. Help was provided in maintaining the network and office equipment inventory and database. Assistance was provided with inventory management, troubleshooting phone systems and performing PC and laptop re-imaging using SCCM. Tech support was provided for key business applications and help was offered in keeping the systems running across multiple county offices and over 300 on-site employees.

Key roles involved working with senior colleagues and leadership to implement short-and long-term hardware/software technology policies, delivering top notch customer service and running a service-oriented helpdesk approach to executing daily support operations. Assistance was provided with complex tickets by phone and remote access. Local network support was provided on multiple hardware and software applications. In addition, this specialist successfully delivered on-time, on-budget completion of upgrade to Windows 10 and Office 365 for assigned employees in department, impacting more than 70 onsite staff.

Could the future success of your organization be helped by this IT helpdesk who is proficient in Salesforce CRM and Visual Studio, as well as worked in retail, software and telecommunications industries? Technical competencies involve Salesforce CRM, Visual Studio, C++, Java, C# and ASP.NET. Educational attainment includes Bachelor of Science in (CIS) Computer Information Systems with specialization in (ISS) Information Systems Security. This individual obtained CompTIA A+, Network+ and Security+ certifications.

Important contributions of this IT helpdesk included troubleshooting IT issues for (SMB) Avast and AVG users, as well as configuring or troubleshooting ConnectWise integration with Avast/AVG Manage Workplace. Tasks covered configuring remote management software for windows patch management and using Salesforce ticketing/ reporting software to resolve issues presented by users. Account information was verified using ICE internal software licensing database. This individual actively listened to the user and gathered a detailed description of the issue to be resolved. Internal knowledgeable articles were conferred within Salesforce to administer troubleshooting steps. The remote desktop support session was created using LogMeIn to resolve the users’ issue.

Key roles involved conferring with tier 2 and tier 3 for additional support when needed using Slack internal communication, in addition to escalating specific customer calls to tier 2, newly created or existing case numbers. Tickets were created for each call in Salesforce and resolution steps. Duties involved resolving 15 submitted ticket requests or more in Salesforce split between 8 international queues each day, while also using Google translate and Bing translate to provide International support for business users’ cases.