Below are the 4 Certified System Administrators, 4 IT Support Engineers & 4 Training Specialists with Salesforce & other systems experience. The Thor Group® provides Salesforce business analysts, project managers, systems analysts, systems engineers & Salesforce software implementation specialists on a consulting, contracting or direct hire basis.

Would it be beneficial for your organization to employ a systems administrator with experience working in IT services, computer software and technical services industries? Educational attainment is composed of Bachelor of Arts in Business Management. Professional certifications involve Salesforce.com CRM Certified Administrator 201 Certification. Has over 6 years of experience as a Salesforce.com Systems Administrator and extensive experience in the operations management of an international sales organization that had 33 regions and over 250 sales associates.

Serving in an IT services company as a system administrator, managed the design, planning and implementation of the initial launch of the CRM system. Additionally, was responsible for maintaining and supporting all aspects of the CRM system such as managing users, building and modifying sub-applications, all reports and dashboards, system security, tracking sales results, as well as training and resolving system and user issues.

As a sales administration and statistics professional, was in charge of sales planning and implementation of sales compensation (base pay and incentive), quotas, sales budgeting, CRM, performance management, sales reporting (internal & field), forecasting, sales meetings, analysis and metrics for a salesforce of 250 sales reps and managers. Also, worked with company’s top executives from sales, finance, HR, service and marketing areas. Furthermore, involved in all facets of operational support of the sales organization including CRM (Salesforce.com System Administrator), compensation, quotas, pipelines, forecasting, budgeting, metrics, reporting and training.

Would a detail-oriented system administrator with work experience in an assisted living facility, a laboratory services provider and a home healthcare services provider fit in your organization? Educational background is composed of BA Business Management Specializing in Healthcare (with Honors). Professional certifications involve Salesforce.com System Administrator Certification. Technical skills include Salesforce.com, hc1.com, MestaMed, KNS, PeopleSoft, Data Mart, ECS, MediComp, AS/400, PointClickCare and Vista Keane. Expertise highlights consist of Salesforce.com CRM System Administrator, Hc1.com CRM System Administrator and experience in Long Term Care/Assisted Living, Home Medical Equipment and AP/CL Laboratories industries.

Some accomplishments included working with National Project Management team to customize instance of hc1.com CRM, as well as working with the HL7 and Interface team for Data Management, Report Writing and Healthcare Analytics. Serving as a system administrator in a laboratory services provider, accomplishments included development of all training documentation for both clinical software and hc1.com. All of the above duties with Salesforce.com CRM before where transitioned to hc1.com. Also, acted as a trainer for clinical software for pathology clients on Lab IS software.

Shared expertise by serving as System Administrator-ECS clinical software as well as first level support and Trainer for all disciplines of each facility. While working as a manager of health information systems in a center for older adults, jobs entailed the development of ECS (Electronic Charting System), an EMR system and by developing report systems and helping to make the system user friendly. Furthermore, developed training documentation and training system for nursing staff, IT support for entire facility for all hardware, including but not limited to computers, printers, copier, fax, phone system as well as all software issues.

How can a senior systems administrator who worked in government and internet industries help your organization? Educational attainment is composed of Diploma in Information Technology (DIT) and Bachelor’s Degree in Business Administration. Professional certifications involve Salesforce Administration ADM-201, CompTIA A+, CompTIA N+ Certified, CompTIA Server+ and CompTIA Security+ Certified, CCNA, MCITP, MCSA and MCTS. Key skills were Salesforce administration (User, Role, Profile, Reports, Objects, Library, Layout creation, and modification).

Working with challenging issues such as overall day to day operations of IT including but not limited to 4 ESXi Hosts1 maintenance and updates, Virtual machine setup and troubleshooting have vetted this specialist’s work experience. Acting as a senior systems administrator in an internet company, performed administration of users in different platforms: Intermedia, Office 365, Salesforce, Active Directory, Kastle Security Systems, eFax Corporation, LogMeIn, BlueAlly for 2FA and VPN users. Also, in charge of administration of Cisco VOIP users for Cisco Finesse, Jabber and Jabber Mobile Maintenance of all network devices to make sure they are PCI compliant.

With a “can do approach” in the area of working on SSL certificate creation with GoDaddy and HostGator to make sure website certificates are up to date have been career objectives. Other duties were maintenance and troubleshooting Backup systems Commvault and Synology systems. Furthermore, did installation, troubleshooting, and maintenance of Sophos Central endpoint protection and Sophos safeguard for encryption.

Would hiring a senior systems administrator/Salesforce project manager with experience working in commercial property, electric power distribution/energy and IT services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Accounting and Master of Science in Information Systems Management (MISM). Professional certifications involve SFDC Certification (ADM 201), SAP FI Certification and Apex Certification. Technical knowledge & experience consist of Salesforce / Service Cloud Administration & Management, MS SharePoint 20xx Administrator, Oracle Cloud ERP, SAP ECC 6.0 / SAP MDG, SQL Server Reporting Service, SuccessFactors, IBM Cognos Business Intelligence and iSAP as well as ASAP Methodologies.

Acting as a senior systems administrator/Salesforce project manager in a commercial property company, led the Credit Memo Release II implementation that resulted in $2.5M in collections in Q42017. This specialist was primarily tasked with facilitating requirements development sessions to gain an understanding of customer’s current state processes and technology in the CRM and Accounting spaces aside from providing the implementation work plan to follow. Also, was responsible for the design of the future state solution and decomposition into user stories. In most cases, served as the Business Analyst, Administrator, Project Manager, Change Manager, QA and sometimes Developer on builds in Service Cloud.

While working as a financial systems process manager, utilized SAP NetWeaver applications, BI/BW reports, and other SAP system reports to conduct governance activities. Also, has regularly managed the Master Data Governance activities for a global project roll out and other ad-hoc projects. Furthermore, was actively involved in the synchronization of various SAP system instances from MDG database. Furthermore, maintained the accounts, companies, cost centers and profit center group lists enterprise wide.

Would hiring a senior IT support engineer with experience working in computer services, professional services and cosmetics industries help meet the needs of your organization? Educational background is composed of Coursework in Computer Science. Technical proficiency consists of Salesforce CRM, Office 365, Atlassian Suite (Confluence/JIRA), GoToMeeting, Slack, OneLogin SSO and GSuite.

Acting as a senior IT support engineer in a computer services company, delivered cross-functional leadership, controlling IT and Office budgets, governing Office Admin A/V and meeting technology spending, as well as coordinated with Salesforce Admin to meet sales staff system needs. Also, enforced appropriate governance processes for work requests, reviews, scheduling, testing, and implementation, as well as cultivated equipment and SaaS vendor relationships for IT procurement needs. This professional executed continual quality and process assessments to deliver ongoing improvements, reducing overall test time and leveraging automation and tools to increase reliability.

While working for a professional services company, designed and established workgroup file sharing networks for point of sales systems, as well as implemented a Microsoft Windows workstation update schedule, and developed a Norton Antivirus system security solution including automatic updates. Part of the job was to execute troubleshooting for US clients and coordinate issue resolution for international clients. Furthermore, maintained accurate documentation for all installations and upgrades.

Could the future success of your organization be helped by this IT support engineer with work experience in distribution and supplies industries? Professional certifications involve MCSE, CCNA, MCSA, MCP, A+ and NET+. Software/applications expertise consist of Salesforce CRM, Active Directory, Oracle, PC Anywhere and VMware.

The job entailed answering incoming customer questions from both the support line and customer submitted tickets in Salesforce or Desk.com. Serving in a distribution/supplies company as an IT support engineer, created accounts in the portal and in Salesforce, as well as communicated and collaborated across teams and departments to help solve issues. Some of the tasks were replicating and documenting issues for further escalation, as well as providing expert product and web portal knowledge support to clients and to internal sales reps. Moreover, provided and applied upper-level support to customer’s questions and problems.

Supported organizational goals and objectives by troubleshooting problem areas (in person, by telephone, remotely, or via e-mail) in a timely and accurate fashion, and providing end-user assistance where required. In another role for another distribution/supplies company, did general network/system troubleshooting, as well as maintenance and admin Users and GPOs through Active Directory. Also, troubleshot and administered all technical/hardware/software issues at FL, GA, PHL site as needed. Additionally, used experience with Windows 2003 Server, Exchange 2003, MS Office 2003/2007 Professional Suite, MS Office 97, MS Publisher 2000/2003 & 97, Corel Word Perfect & Lotus Word Pro, as well as Adobe Acrobat 6.0-8.0.

Is impacting your organization with an IT support engineer who worked in computer software, printing and restaurant industries a current business consideration? Technical skills involve Salesforce CRM, Zendesk, Slack, Hipchat, Kaseya, SSH Gateways, LogMeIn, Hubman Door System, Cisco IPSEC ASDM VPN, ShoreTel VOIP Contact Center and Communicator, Datadog and Kinsta/WordPress.

While employed in a computer software company as an IT support engineer, created streamlined and secure company procedures to maintain new hire and deactivation audit compliance as described above. This specialist tracked all service requests through internal company Zendesk system while maintaining an average ticket response time of 30 minutes. Moreover, headed technical operations for internal coding conference, including running audio / visual equipment for both in-office and remote presenters, handled conference video and audio recording and live broadcast for remote engineers, as well as managed schedule flow.

Part of the job as a technical support engineer in a printing company was to keep clear and accurate records of all support department activities in Salesforce. Other duties involved providing technical and product support at US office of a Singapore-based printer manufacturing firm. Additionally, provided technical support via phone, email and remote desktop for several hundred customers in all fifty United States and eastern Australia, supporting printer hardware, drivers, graphic software and network environments.

What contributions could an IT support engineer/Salesforce.com administrator with experience working in education, IT services and financial services industries bring to your organization? Educational attainment is composed of Bachelor of Science and Masters of Public Administration. Professional certifications involve Salesforce System Administrator, A+ Certification and Big Machines System Administrator certifications. Technical skills involve Salesforce CRM Enterprise/Unlimited, Apex, Visualforce, Remedy, MS Active Directory, SharePoint and PeopleImport.

Challenges like serving as a primary technical support for 400+ end users on desktop and laptop systems, as well as Salesforce system administrator for 400+ end users were welcomed and successfully completed. While employed in an IT services company as an IT support engineer/Salesforce.com administrator, created custom reports and dashboards for Salesforce.com users. Also, created documentation and provided training on new equipment and software company-wide. Moreover, served as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, system updates and releases.

Shared expertise by providing onsite technical assistance during the openings of new branch offices. While working in a financial services company as an IT support engineer, provided 1st level technical support for all end users and branch offices for Windows workstations, telephone, network, printer, and other systems. Additional responsibilities were performing hardware moves and changes for end users as well as setting and configuring all computers.

Could the future success of your organization be helped by this training specialist with extensive experience working in a software company? Technical skills include Salesforce CRM, Client Success Community, Chatter, Slack, WebEx, NextGen PM, EHR, Patient Portal, Optical Management, eLogic & other LMS Applications. Professional certifications involve NextGen PM NCP & EHR NCP Certifications.

Contributed to the organization by working closely with the BAS team on all internal implementations on Salesforce and Chatter. While employed in software company as a training specialist, attended key project meetings, product development meetings, and worked with the change management lead to create and provide both live and recorded training. This professional performed onsite for all go-live dates for each division that was added to the Salesforce process. Other duties were managing special requests for Salesforce & Chatter training throughout the company, as well as receiving the requests, facilitating meetings to define training needs, creating the training content, delivering the training and finishing with follow-up to the requesting party with reports on attendance and knowledge transfer assessments. Moreover, developed and managed the on-boarding of new hires for multiple teams and departments.

The job entailed training company new hires on the organization. Acting as a corporate trainer, provided client facing application training through the Corporate Training dept. as scheduled. Training included ancillary products that interacted with the PM product. Furthermore, participated in the process of developing and delivering application & process presentations for client attending the meetings.

Is impacting your organization with a director of training with work experience in engineering, renewables and financial services industries a current business consideration? Educational attainment is composed of Bachelor of Arts in Business and Masters of Education. Software skills involve Salesforce CRM, Microsoft Office Suite, Windows 10, Workday, Visio, Lucid Charts, Camtasia, Storyline, Promethean Board, Go-To, Join.Me, Zoom, Documoto, Adobe Acrobat Pro, WalkMe, virtual labs and various Internet applications. Other competencies include Technical Writing, Curriculum Development, and Safety Procedure creation. This specialist is a member of Association of Training and Development.

While employed in an engineering company as a director of training, led project management of implementing the combination of Salesforce, MapAnything, and Dropbox to visually see the scheduling of where all employees (sales, sales operations, permit runners, site surveyors, installers, inspectors) were located throughout the day. This professional created and implemented company-wide Standard Operations Procedures (SOP), Sales, Operations, Warehouse, and HR. Also, implemented strategic onboarding practices which sped up learning curve by 6 weeks. Moreover, worked on Fleet Management of over 60 vehicles managing maintenance scheduling, care, documentation and GPS.

Part of the job as a director of training was developing and delivering Salesforce training for Sales Reps (Channel Partners), Interoffice personnel, and homeowners. Some of the tasks were developing Salesforce business flow processes to enhance workflow strategies for Salesforce Admins. Furthermore, created learning modules, technical writing, and content libraries that enhanced visual learning for channel partners using ILT and Webinars reaching out to over 2500 employees, including both operations training decks and sales training decks.

What contributions could a Salesforce.com training specialist & administrator who worked in real estate, software and consulting industries bring to your organization? Educational attainment is composed of Bachelor’s Degree. Computer skills consist of Salesforce.com CRM, Taleo/Oracle, eCompass and SharePoint.

Challenges like training and supporting brokers & administration on Salesforce.com CRM, as well as creating all training materials were welcomed and successfully completed on a regular basis. Serving in a real estate company as a Salesforce.com training specialist & administrator, conducted webinar and classroom training, as well as understood highly technical product information. Part of the job was to manage a diverse population, lead cross functional teams and work with the Salesforce and administrators. Additionally, used strong organizational, communication and presentation skills in creating reports & dashboards. Moreover, handled opportunities and all needs of the brokers when they are on the road and not accessible to SFDC.

Shared expertise by training all new hires on company ERP System Salesforce.com. While working in a software company as a Salesforce administrator, updated the projections, opportunities and new account information within Salesforce as well as provided financial analysis (forecasts) to management. Furthermore, supported C-Suite, which included the CEO, CFO, COO, and two Co-Founders, as well as the Sales & Operations Team.

Would it be beneficial for your organization to employ a training specialist with experience working in food services, consumer products and retail industries? This Salesforce “Super-User” and trainer led generation, maintained a full pipeline of potential new business opportunities, as well as performed comprehensive market analysis and created strategic / growth plans.

Serving in a consumer products company as a training specialist, very proficient and a lean-in trainer to co-workers on Salesforce; implemented new policies and procedures for the uses of Salesforce not previously utilized by the company. Also, worked closely with Sales Director and staff on all available prospects and provided technical assistance (sales training, site surveys, etc.) to help close the sale. Some of the tasks were installing all closed sales as quickly as possible to ensure customer complete satisfaction, as well as helping to develop newly hired SMWWS both by phone and in the field with Site Surveys, Salesforce 1 tasks, and in field technical knowledge to help promote their growth and better understand processes. Additionally, supported entire staff as needed with Salesforce related tasks that became difficult.

As a training specialist, fully supported Technical Project Manager in multiple tasks. Part of the job was to provide quick and informative responses to all inquiries, perform all site surveys in a quick and timely manner, machine recommendations done on or before time. Furthermore, supported capability development of internal service techs in area of mechanical warewash. The work included in-depth knowledge of respective equipment, service, maintenance, troubleshooting and chemical product interactions combined with a high level of customer context and interaction.