Below are the 4 Software Engineers, 4 Project Managers & 4 Business Analysts with Oracle CRM & other systems experience. The Thor Group® provides systems analysts, IT support analysts, programmer analysts, developers, database administrators, web experts, cloud specialists, social media, network / systems administrators, SME's, systems engineers & Oracle software implementation specialists on a consulting, contracting or direct hire basis.

Could your organization use a senior software engineer who is skilled in Oracle CRM, Allscripts and Salesforce with experience in IT, business services and publishing industries? Technical proficiencies cover Oracle CRM, Allscripts, Salesforce, SQL Server, .NET Technologies, AJAX, ASP, MS Project, Access and SDLC. Educational attainment includes Master of Business Administration and Bachelor of Arts in Computer Science/Information Systems.

Primary tasks of this senior software engineer included designing, coding, testing and creating software documentation in the areas of development or maintenance for the IT service group using Microsoft’s Web and Data technologies. Providing technical expertise, performing project management duties and collaborating with business stakeholders for successful project delivery were also handled. Key roles covered serving as technical lead on multi-stage project migrating Oracle CRM (Customer Relationship Management) to Salesforce, collaborating with Allscripts support group’s senior management to determine stage 2 deliverables and educating the database support group for stage 2 development. Aside from creating a development plan/ timeline, required software components were developed to import Oracle data into Microsoft SQL Server and daily status update meetings were held.

Contributions involved consolidating Allscripts’ legacy CRM systems to a unified solution under Salesforce with projected annual savings of over $1 million, gathering requirements from multiple stakeholders, in addition to creating and implementing the project plan. This specialist collaborated with creative, marketing teams and client support groups. Areas of expertise included IT web development and project management, as well as successfully designing, developing and implementing multi-million dollar solutions for business-to-business e-commerce and Salesforce automation projects that led to measurable business results.

What can a software engineer with Oracle CRM, as well as work background in the retail industry bring to your organization? Technical specializations involve Oracle CRM, C#, .NET, PHP, JavaScript, ReactJS, jQuery, HTML, CSS, JSON, XML, MS SQL, MySQL, ROQL, NoSQL, REST, SOAP, AJAX, API, Frameworks, SDK and Agile. Educational background includes BS Software Engineering and AA Computer Programming.

Working with areas such as providing comprehensive analysis, design and development for numerous software applications, websites and systems integration projects was one of the skills brought to the table by this software engineer. Each project was built around the needs of the numerous teams that made up the BN.com and CS departments. Duties covered developing numerous Oracle CRM plugins – one called SmartSearch that utilized a single search field to intelligently recognize various input types and calling the appropriate external services to pull the data into the Oracle CRM on demand. Another example allowed agents to instantly generate mailed or electronic UPS return labels for customers based on criteria within the system.

Part of the responsibilities consisted of creating various software applications and services for mass data collecting, transfers and removal. One example was reading package tracking information from a provided file source; the job covered retrieving updated information from each of the package carriers and updating the records in another system. Tasks involved redesigning and developing a new responsive customer help site for the company’s 300,000+ unique monthly visitors. Creating the new responsive site drastically cut back site development and maintenance time in half was part of the accomplishments.

Could the future success of your organization be helped by this senior software engineer with Oracle CRM, Sybase, MySQL and DB2/UDB proficiencies, as well as work experience in insurance, communications and banking industries? Technical competencies involve Oracle CRM, Sybase, MySQL, DB2/UDB, MS SQL Server, Java, JavaScript, PL/SQL, T-SQL, C# and C. Educational attainment includes degree in Mechanical Engineering.

Important contributions of this senior software engineer included improving and transforming customer engagement as well as solution IT architecture. Translating the business strategy into IT roadmaps, establishing the target architecture and standards, as well as guiding the solution development processes were some of the tasks. Skills included communicating with onshore/offshore consultants to develop/ design code reviews, researching technology and building POCs. Creating the design and coding guideline standards were efficiently handled. In addition, this specialist contributed to cross-functional requirements reviews and serving as a hands-on contributor with few salient contributions. The job involved building POC and architecting telephony based apps such as CTI (integrating Avaya telephones with Oracle CRM), IVR based (Avaya Orchestration Framework) application and leading the team through software phases till production, which was a great success and saved at least $1MM over holiday season.

Key roles involved devising new integration pattern and a scalable solution around application security with IDP, bypassing entrenched design to eliminate security flaws and to make scalable by abstracting IDP specifics and federation partnership away from applications, which eventually turned into a big win. An additional duty consisted of convincing the senior management to abandon outdated and substandard design.

Does a senior software engineer with Oracle CRM, Oracle BPEL and Oracle Fusion Middleware skills with experience in hotel, IT and restaurant industries pique your interest? Technical knowledge involves Oracle CRM, Oracle BPEL, Oracle Fusion Middleware, Java, Java Struts, Crystal Reports, C, C++, T-SQL and PL/SQL. Educational attainment includes BS in Computer Science (minor in Mathematics) as well as BS Molecular, Cellular and Developmental Biology.

Major responsibilities of this senior software engineer included maintaining existing legacy applications and implementing applications for integrating hotel PMS with gaming system, retail systems and the restaurant system. Implementing and maintaining SSRS integrating with SharePoint, as well as generating analytical reports of customer data were some of the key roles. Developing and maintaining customer loyalty system were done utilizing Oracle CRM, Oracle BPEL and C#/VB.NET. This individual integrated CRM with hotel systems, restaurant and gaming system. Mobile development for loyalty program application was completed.

Another job covered developing the software for the PDA and .NET application for desktop as well as web applications. One of the functions consisted of developing Delphi, Java, C++, C#, VB, eVB, eVC++, ASP.NET, and VB.NET applications in the Windows and Linux environment utilizing MS SQL, MySQL, Oracle, Sybase, MS Access and PostgreSQL databases. An additional duty involved developing real-time contact management systems for financial institutions, applications for image storage and retrieval, and health management systems with HIPAA compliance features utilizing real-time submission of data. Documentation was produced utilizing RUP (Rational Unified Process). Creating applications was done to increase efficiency for customers’ business processes.

What opportunities can hiring a project manager with background in engineering, IT and business services industries give your organization? Computer knowledge includes Oracle CRM, Oracle Human Resources, Oracle Accounts Receivable/ Payables, Oracle Purchasing and Oracle Inventory, Oracle Order Management, Oracle Advance Pricing I-store, Oracle Project Accounting, Oracle Project Billing and Oracle Federal Financials. Educational background covers Master’s in Computer Science and Master’s in Physics. The individual has years of experience managing and implementing Oracle Applications, particularly full life cycle implementations.

This project manager focused on CRM implementation for a global office solutions client. The job required participating in the business requirements gathering, fit/gap analysis, configured Oracle CRM modules such as Enterprise Installed Base, Service Module, Customer Support, Service Contracts, Field Service and Contact Center. These modules had to be integrated with Oracle Financials and Distribution modules. Part of the job was closely coordinating with the Financials and Distribution implementation team members during this project. This was a full life cycle implementation. The primary objective of this project was to improve customer relationship and increase the business through quality customer care as well as outstanding after sales service.

Other responsibilities were taking care of project management, risk assessment, change management, preparation of work breakdown structure, management reporting, resource allocation, setup templates, status reporting and managing the project budget. Analysis was done on the current business processes against Oracle Applications processes (fit/gap analysis). This included client’s current procurement process, item requisition process, item master maintenance, suppliers setup/ maintenance, purchase orders approval process, approval limits, receiving options, Flexfield Structure setups, reporting needs, workflow notifications requirements, position hierarchy, and job descriptions.

Is having a project manager who worked in IT, business services and telecommunications industries a good move for your organization? Technical proficiency covers Oracle CRM, Oracle Financial and Oracle ERP, as well as Oracle HRMS, Oracle MRO, Oracle Workflow, SQL*Plus, SQL*Loader, Java, Java applets, Siebel and PeopleSoft. Advantages involves years of experience in taking user requirements, configuring system as per requirements; preparing customization functional/ technical document, conversion and interfaces. Educational background includes BE in Electronics, as well as courses in Oracle, IBM, AS/400 and PASCAL. The individual also earned Oracle Master Certificates, specifically Oracle Inventory and Oracle WIP.

Responsibilities of this project manager covered managing the Track2 of a project which included Oracle (11.5.10) applications, Trading Community Architecture (TCA), Customer Model, Oracle Customers Online (OCO), D&B implementation, and DQM (customer registry search, duplicate prevention at customer/ contact creation, and duplicate prevention while importing customer data. Responsibilities were conducting users’ meeting for the requirement gathering process. The individual helped team to complete documents of Oracle AIM methodology. Specs for customization and after-development testing/ implementing to production were done. Customer data cleanup was accomplished by hierarchy provided by D&B data. A customization was done to store service contract information at headquarter level.

In another job, tasks included managing Oracle CRM (11.5.8) implementation for a project. Depot Repair, Service, Customer support, Service Contracts, Sales online, Incentive Compensation, SFM (Service Fulfillment Manager) and i-support modules were included in this implementation. Responsibilities involved making the project plan including detailed WBS, resource requirement, selection of team through a robust interview process, resource assignment to task and decision of methodology of implementation.

Does employing a project manager with experience in construction, business services and IT industries meet your organization’s requirements? Systems knowledge covers Oracle CRM On Demand, JavaScript, HTML, Eloqua, Siebel, Interwoven, Teamsite, and SharePoint. Technical experience also includes managing all phases of the enterprise IT project life cycle, particularly using Customer Relationship Management (CRM) systems, as well as doing IT project budget analysis, outsourcing strategies, and contract management. The individual finished MBA (Information Systems) and B. Com, major in Finance/Accounting.

Duties of this project manager involved providing IT support to sales & marketing organization for CRM systems as well as custom application development. The professional led a project to develop an ASP.NET application for the organization, deployed to over 1200 users across 10 markets nationwide. Application was developed using ‘Agile/Scrum’ methodology. System was used for collecting competitive pricing data and generating reports/charts for benchmarking studies. The job entailed being involved in all aspects of the project including technical designs, data modeling, screen prototyping and overall project leadership.

Responsibilities were also for the deployment of Eloqua Email Marketing tool to over 200 users in the marketing organization. This platform was used for all the email marketing campaigns. A major part of this project involved a back-end integration with CRM On Demand system for creating email lead lists and recording email activity against leads. Project completed on time and on budget. The job also required the deployment of Oracle CRM On Demand (Siebel) Suite to the inside sales team. System was being used to capture leads generated from the Internet as well as inbound calls from prospective buyers.

Working in a software firm, this project manager led Oracle CRM implementations for several customers throughout the country, specifically teams of onshore & offshore consultants to successfully deliver 8 Oracle CRM solutions in 3.5 years. Tasks involved managing consulting and training services for Oracle CRM products (Siebel Sales, Oracle Marketing automation, Siebel Call Center, Siebel e-Commerce).

Regarding Siebel Sales implementation (BMC Software), the individual managed a team of 3 consultants to customize and implement Siebel based CRM solution for sales team. Other tasks were creating and managing detail project plan, along with gathering requirements, creating technical specifications, managing sprint deliverables and leading testing efforts. Accomplishments included successfully implementing an opportunity-to-cash application based on Siebel 7.7. For Oracle marketing automation & OBIEE marketing analytics (Quest Software), responsibilities included project planning, creating work breakdown structures, requirements definition and leading a team to complete system configuration on time as well as on budget. Additional functions were managing creation of Oracle BI segments and recurring automated campaigns based on the needs of various business units. Status reports and dashboards for critical metrics were created to illustrate progress against goals. Weekly status reports were provided to management.

Would hiring a business analyst with experience working in energy, electrical equipment and transportation industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Computer Science, Minor in Communications. Trainings attended include Oracle ERP Training (Order Management, Inventory), SQL Server Training and 11i e-Business Suite Essentials for Implementation. Technical skills involve Oracle ERP/CRM (11i) and Oracle Application Functional. Skills in programming languages involve Java, JavaScript, ASP C, C++, SQL and PL/SQL.

Acting as a business analyst in an energy company, provided functional support for Oracle CRM (Field Services, Installed Base and Contracts) Application, as well as provided first level issue resolution to the end users with their issues. Some of the tasks were coordinating Oracle Application Testing, creating test scripts to ensure the requested functionalities as stipulated in business requirements, as well as managing various phases of the testing cycle: unit testing, system integration testing and user acceptance testing. Also, did full cycle implementation of Clarify CRM/e-Field Services for Warranty Claim processing, with multiple EAI integrations.

While working as a business analyst, this individual supervised 10 contractor employees. Other duties were managing, scheduling, and assigning project based tasks to the functional support team. Part of the job was to direct liaison with Vendor Service Manager on scope of work and contract deliverables. Furthermore, participated in system integration and user acceptance testing for Inventory, Order Management and Inventory Modules.

Could the future success of your organization be helped by this business analyst with work experience in electronics manufacturing and IT services industries? Educational background is composed of Bachelors in Computer Science and Masters in Computer Applications. Technical knowledge consists of Oracle Applications, Business Objects and SQA (Software Quality Assurance).

Contributed to the organization’s success by gathering business requirements and documenting Functional Specifications to upgrade the Oracle systems and process from 11.5.9 to 11.5.10. While employed in an electronics manufacturing company as a business analyst, initiated and developed a repository to track the issues faced by users. Part of the job was to lead an offshore team of six members to support business users working in Order Management, Pricing and Shipping. This professional prioritized the support issues in accordance with its impact on business to ensure the business is not affected. Moreover, identified process gaps in the company’s existing IT system, as well as developed business cases for the installation of new IT systems.

Supported organizational goals and objectives by developing and delivering training courses on the “Generics of ERP Systems” to key Business personnel in a company. Serving in an electronics manufacturing company as a team leader & business analyst, worked closely with Oracle CRM team (Oracle Service Contract), which includes Open new contract, Contract renewal and change request for the existing contracts. Furthermore, developed the architecture for EDI (Electronic data Interchange) between legacy systems and Oracle Apps.

Is impacting your organization with a business analyst who worked in insurance, software and telecommunications industries a current business consideration? Educational attainment is composed of BS Computer Science. Also, has served as a Business Analyst/Oracle CRM Functional Consultant. Skills highlight include Oracle Products such as Oracle CRM 11i, Oracle Sales Online, Oracle Marketing Online, Install Base, Oracle TeleService, Oracle TeleSales, SQL & PL/SQL.

While employed as a business analyst, investigated, analyzed and resolved Oracle Salesforce Automation application issues. Part of the job was to develop, customize and implement Oracle CRM modules (Sales Online, Install Base, Oracle Tele Service, Service Contracts, Customer Care, CRM Foundation, Install base, TCA, Interaction center, and Knowledge Base). Other duties were providing guidance in business practices to help improve the management of Oracle Sales Online. This specialist created functional design for WRICE (workflow, reports, interfaces, conversions, extensions) elements pertaining to Oracle Sales Online.

Part of the job in an insurance company was to do overall daily management of Oracle applications environment (version 11i Financials, CRM and Human Resources); pro-actively researching, identifying, and applying application patches and upgrades. Moreover, successfully installed, managed and administered Oracle9i on HP, AIX. Additional responsibilities were managing the physical Oracle development, test and production environments apart from providing technical support and guidance to project teams.

What contributions could a business analyst with experience working in IT services, manufacturing and transportation industries bring to your organization? This Oracle application business analyst has 8 years of experience in Oracle EBIZ and has functional work experience on Oracle SCM Modules like Inventory, Order Management, Shipping Execution and Purchasing. Also, has functional expertise in Oracle CRM Modules (CRM Foundation, Install Base, Depot Repair, iStore, iSupport, Field Service, and Service Contracts).

Challenges like carrying out functional consulting and SME to Oracle CRM modules including: Depot Repair, Field Service, Service Contracts and Install Base were welcomed and successfully completed. Serving in an IT services company as a business analyst, provided architectural solution for integration between Siebel CRM and Oracle EBS (Inventory and OM) using Process Integration Packs (PIP) and Fusion Middleware. Additional tasks were using understanding and experience in Oracle application problem resolution, as well as interacting with Oracle support for issue resolution.

Shared expertise by acting as a as a business analyst working on implementation and support project on Oracle R11i for one of the global leading service and manufacturing companies. As a business analyst in an electronics manufacturing company, authored SOW for various projects for client, as well as led the team in enhancements/rollouts/upgrade projects. Some of the duties were delivery of R12 Upgrade collaterals, as well as demonstrating functions of iSupport module to client.