Below are the 4 Consultants, 4 Software Implementation Consultants & 4 Functional Consultants with cutting edge tools, Oracle CRM & other systems experience. The Thor Group® provides broad base of Oracle CRM systems technical/functional professionals with other technologies & functional requirements on a consulting, contracting or direct hire basis.

Could the future success of your organization be helped by this Oracle CRM consultant who worked in IT services, software and insurance industries, as well as proficient in Oracle CRM, Oracle Sales/Sales Offline Modules and Oracle Customer Online? Technical competencies involve Oracle CRM, Oracle Sales/Sales Offline Modules and Oracle Customer Online. Educational attainment includes Master’s degree in Corporate Finance and Bachelor’s degree in Accounting.

Important contributions of this Oracle CRM consultant included serving as customer data management cloud functional analyst and TCA subject matter expert for a provider of critical infrastructure that enabled vital applications for data centers, as well as documenting the customer and supplier models for ERP & CRM setup and conversions. To-be process flows were prepared for data governance.

Part of the tasks covered managing the successful implementation on an IBM Cloud environment of the Oracle 12.1.3 Oracle Sales and Oracle Sales Offline modules for a supplier of point-of-sale systems. Key roles involved leading the UAT, CRP and training for a worldwide sales organization including the design of the sales organization, sales groups, customer account & opportunity management, and a revenue forecasting solution. Extended support and training material were also provided for problem resolution. In addition, this specialist served as Master Data Management analyst on the Oracle TCA team for a successful upgrade from Oracle release 11.5.10 to release 12 for a medical society. Functions consisted of handling the design, solution, configuration and testing of the Oracle Customers Online and Data Librarian applications, along with leading the configuration, testing, UAT and CRP of both applications.

What can an Oracle CRM consultant with work background in IT services, wholesale and retail industries, as well as specializations in Oracle CRM, Oracle Marketing Online and Oracle eBusiness Solution bring to your organization? Technical specializations involve Oracle CRM, Oracle Marketing Online, Oracle CRM eBusiness Solution and Oracle Sales Compensation. Areas of expertise include implementing Oracle’s Sales, Marketing & Incentive Compensation applications, CRM business development, as well as and presenting the advantages of eBusiness and Customer Relationship. Educational background includes Ph.D. (Management); M.S. (Business Administration); and B.S. in Business.

Working with areas such as developing business requirements for the implementation of Oracle’s Marketing Online application and developing detailed Oracle Business Models for sales processes, including opportunity management, lead management and incentive compensation were some of the skills brought to the table by this Oracle CRM consultant. Duties covered developing and presenting a CRM solution to the Latin America and Caribbean Division of the company to accurately compensate their sales personnel in a timely manner using Oracle Incentive Compensation. Tasks consisted of developing and presenting an Oracle CRM eBusiness Solution utilizing customer care to provide accurate and timely customer information to their sales force, customer service representatives and managers.

One of the responsibilities consisted of managing the Oracle Service Contracts for a service contracts process that would provide accurate and timely information that would enable them to better manage their service contracts and better manage their service offerings. Part of the tasks involved using Oracle Sales Online to provide their sales force with common tools to take advantage of common processes for account management, contact management, opportunity management, and sales forecasting.

Could your organization use an Oracle CRM consultant who is experienced in IT, telecommunications and software industries, as well as proficient in Oracle CRM On Demand and Oracle SQL Developer? Technical proficiencies cover Oracle CRM On Demand, Oracle SQL Developer, XML, HTML, Visual Basic.NET and ASP.NET. Educational attainment includes Master of Business Administration, Juris Doctor, and Bachelor of Arts degree in Political Science.

Primary tasks of this Oracle CRM consultant included overseeing all functions of Oracle Sales Cloud, as well as performing and managing changes to database fields, screens, reports and workflows. Managing service requests, demo timelines, and upgrades to the system was carried out, including project plan, test scripts, documentation, end-user training and universal change management. Key roles covered defining and documenting policy, business processes, procedures and user manuals. Oracle CRM on Demand was used.

Contributions in another job involved performing table mapping; data interpretation, validation, cleansing, improvement analyses; and monitoring reports/dashboards for data governance. Extracting and transforming data from various enterprise systems using CRM Tables and IBM Sterling Configurator were also managed to meet project deliverables and production support. This individual enforced business rules and ensured order accuracy using IBM Sterling Configurator tools. Aside from developing internal applications, products were supported and maintained in Oracle databases. Skills brought to the table covered creating and deploying ETL packages, in addition to supporting developers in time-sensitive data migration project for the acquisition of the largest billing data conversion project in company history at the time. Skills used included Toad for Oracle, Oracle SQL Developer 3.0, IBM Sterling CRM and Salesforce CRM.

Would an Oracle CRM consultant with familiarity in IT services, marketing and manufacturing industries, as well as skilled in Oracle CRM help your organization achieve greater success? Technical specializations cover Oracle CRM, Oracle ERP, Designer, Pascal, Java, UNIX and Linux. Educational attainment includes M.B.A. (IT) and B.E. (Computer Science & Engineering).

Making a positive difference with implementing Oracle Depot Repair (with 60 rollout locations, it was one of the biggest Depot Repair implementations worldwide) was one of the key focuses of this Oracle CRM consultant. Responsibilities covered handling presales, proposals, presentations and response to RFI/RFPs, in addition to getting involved in project planning and scheduling. Skills brought to the table consisted of handling estimation of project cost/billing to be submitted along with proposal after meeting operating margins stipulations, along with managing the recruitment process end to end and conducting 80+ interviews. Notable tasks included resource planning for the entire Oracle CRM practice and playing an active role in appraisal and practice built-up exercises. This individual conducted training and evaluation session for newly joined. An additional function involved serving as CRM project manager for design and discovery of entire CRM suite of products (Sales/Marketing/Services/Contracts).

In another job, working as Oracle CRM project manager/lead in the capacity of a functional Consultant for discovery exercise and solution design was efficiently carried out. Requirement analysis (AS IS) and mapping the client requirement onto the product (TO BE) were part of the job.

Would an Oracle CRM software implementation consultant with Oracle CRM and Oracle Financials skills, as well as familiarity with government and manufacturing industries help your organization achieve greater success? Technical specializations cover Oracle CRM, Oracle Financials, Oracle Manufacturing, Oracle Forms, Oracle Reports, Oracle AIM, Java, J2EE, and PL/SQL. Educational attainment includes Bachelor of Engineering in Information Technology.

Making a positive difference with designing, architecting and implementing Oracle Customer Data Hub and Oracle Spatial were some of the key focuses of this Oracle CRM software implementation consultant. Responsibilities covered functional/technical design of migration, conversion and interface programs for Trading Community Architecture (TCA) data model customers, as well as the Install Base for huge volume of data from around 10 different legacy systems. The functional setup was managed for Oracle Install Base, TCA and Customer Data Hub. Help was provided to the technical team in building OA Framework based custom entry screens.

Tasks in other jobs included managing a team of 3 consultants and driving the entire implementation life cycle, in addition to designing, customizing and implementing the Oracle EAM product for three county departments. This individual guided the technical team for customizations, conversion and interface programs. Writing functional/technical MD050 or MD070 for work order OA Framework page customization, charging page customization, work order conversion, item conversion and asset number conversion program were efficiently carried out. Oracle Reports were defined as per requirements. Skills used in a government agency included Oracle CRM Service modules customer support, iSupport, TeleService, Install Base, service contracts, AR and CRM Foundation. Areas of expertise included requirement gathering, analysis, architecture design, development and implementation of software applications.

Could your organization use an Oracle CRM software implementation consultant with Oracle CRM proficiencies, as well as experienced in government and software industries? Technical proficiencies cover Oracle CRM, Oracle Field Services Cloud, Warehouse Management System (WMS), Siebel, Agile and PMBOK. Educational background includes Master of Education with a concentration in Instructional Technology and Adult Education, as well as B.S. in Business Administration. Other competencies included driving business solutions, industry best practices, as well as business process models and workflows in both the government/private sectors, business process evaluation, redesign, implementation and documentation. This individual obtained certifications in Oracle and Siebel CRM, as well as designations as Project Management Professional and Scrum Master.

Some impact contributions of this Oracle CRM software implementation consultant included implementing Oracle Siebel CRM (a cloud solution) as a global platform to provide a consolidated contact and information system for service request intake, case management, tracking disposition, and work order management. This individual led efforts to gather, analyze, and document detailed functional and business requirements for the CRM implementation and data migration needs. Key roles involved facilitating workshops with senior leaders, project sponsors, stakeholders and/or end- users in order to analyze and design/redesign, as well as documenting “as is” and “to be” business processes.

Key roles involved clearly identifying current data elements such as service request types, volumes, service level agreements (SLA) or cycle times, and escalation triggers, system integration points, in addition to providing data mappings/dictionaries where required. Skills brought to the table involved performing gap analysis, identifying opportunities for enhancements with the new technology and making recommendations based on key findings during requirements gathering.

What can an Oracle CRM software implementation consultant with Oracle CRM, Oracle E-Business Suite and Oracle Application Server specializations, as well as work background in IT services, retail and software industries bring to your organization? Technical specializations involve Oracle CRM, Oracle E-Business Suite, Oracle Application Server, J2EE, PL/SQL and JSP. Core competencies included Oracle CRM application development, customization and implementation for Oracle and many other Fortune 500 companies, as well as in-depth CRM knowledge in Sales, Marketing, Service, Incentive Compensation, Service Contracts, Install Base, iStore, Order Management, Inventory, Shipping and Pricing. Educational attainment includes MBA and BS in Engineering. This individual obtained certifications as Oracle DBA and CPIM.

Working with areas such as implementing, customizing and configuring Oracle CRM solution to meet company’s business needs were some of the responsibilities of this Oracle CRM software implementation consultant. The objective was to automate all business process around CRM and embrace business processes into Quote-To-Cash, Campaign-To-Order. This project included Sales, Service, iStore, Order Management, Pricing, Quoting, Territory Assignment, Trading Community Architecture (TCA) data model. The project also involves seamless D&B integration (both one-off purchase and batch) with TCA and customer segmentation based on geographical hierarchy.

Other functions consisted of playing an architect (techno-functional) role to manage business processes around in-bound (leads) and out-bound (telesales) sales activities, implementing and optimizing sales through iStore and Partners Online, product configuration with inventory, Oracle Configurator, Advanced Pricing and process configuration for Service module. Tasks involved evaluating the TCA Data hub, DQM and Trillium integration, along with implementing the strategy for maintaining the quality and segmentation of customer base by using D&B.

Could the future success of your organization be helped by this Oracle CRM software implementation consultant with Oracle CRM, Oracle Sales and SAP proficiencies, as well as work experience in government, retail and technology industries? Technical competencies involve Oracle CRM, Oracle Sales, SAP, Tibco, iMarketing and Akamai. Other skills included providing strategic business and technical vision, implementing best practices, project management and solutions development for senior management, as well as successfully deploying ERP implementations, shared service center designs, CRM implementations, infrastructure and information technology planning. Educational background includes Associates in Arts. This individual is a Certified Network Engineer with a certification as PMP (Project Management Professional).

One of the important contributions of this Oracle CRM software implementation consultant included leading requirements gathering sessions for a global, multi-channel sales and marketing organization. The job entailed overseeing the end-to-end implementation of an Oracle Sales module within the CRM Track, leading requirements gathering scenario analysis sessions and managing the client’s expectations by performing map/gap analysis and gap justification processes. Part of the tasks covered serving as a liaison between the business units, project stakeholders, executive sponsors, IT operations, Oracle consultants and subject matter experts.

This specialist leveraged Oracle Sales to provide sales representatives a real-time, 360-degree view of their customers via online, offline and/or handheld devices. One of the skills brought to the table involved automating the facilitation of opportunities based on pre-set lead qualifiers to allow sales representatives to convert their opportunities to orders via Oracle Sales (offline and handhelds).

Does a functional consultant with Oracle CRM, Oracle SCM and Oracle manufacturing skills, as well as experienced in retail, IT services and media industries pique your interest? Technical knowledge includes Oracle CRM, Oracle SCM, Oracle Manufacturing, Oracle Financials, Oracle Reports and Oracle HRMS. Educational background includes Master of Science in Computer Sciences, Bachelor of Science and Diploma in Network Centered Computing. This individual obtained certifications in Oracle SQL and PL/SQL Prometric, Brain Bench Professional in SQL, PL/SQL and Oracle forms 10g. Experience covers four full life cycle implementations with Oracle E- Business Suite in requirements gathering, analysis, solution design, development, implementation, customization, troubleshooting and support.

Major responsibilities of this functional consultant included managing modules such as Oracle CRM (Service Contracts), Oracle SCM/Manufacturing (INV, OM, PO, and SH) and Oracle Financials (GL, AP, AR, and FA) for RICEF development. Key roles covered gathering business requirements, setups for customizations, extensions, inbound-outbound interfaces and creation of functional design documents (MD50), technical design documents (MD70), unit test cases, defect logs and user documents following AIM process and Sarbanes Oxley (SOX) requirements. This individual was involved extensively in customizations and extensions of Order to cash cycle, procure to pay cycle and drop shipment process with multiple set of books, multiple reporting currency, multiple language support (MLS) and multi operating unit capabilities.

The job covered working on Flex fields, creating profiles and alerts, in addition to working with WSDL for BPEL process, partner links and adaptors. Tasks consisted of writing SQL Queries for the production issues, creating AOL objects as required and deploying custom forms, reports, procedures and packages to production.

How can your organization gain an advantage with the help of a functional consultant with Oracle CRM, Oracle E-Business Suite and Oracle Discoverer proficiencies, as well as work background in oil, gas and financial services industries? Technical skills cover Oracle CRM, Oracle E-Business Suite, Oracle Discoverer, XML Publisher, Developer, PL/SQL, Forms and Reports. Educational attainment includes Bachelor of Engineering as well as M.S. in Industrial and Systems Engineering.

Experience included developing, customizing, testing and implementation as a techno-functional consultant. Oracle modules used were General Ledger (GL), Accounts Payables (AP), Accounts Receivables (AR), Fixed Assets (FA), Cash Management (CM), Order Management (OM), Inventory (INV), Purchasing (PO), Bill of Materials (BOM), Work in Progress (WIP, Shipping), Workflow and System Administration.

While working for an oil/gas company, one of the main functions of this functional consultant involved developing custom sanctions interface that integrated with the SOA application to bring sanctions data into the Oracle inbound. This individual used XML Bursting File feature in the various report to deliver emails to the end-users with Excel/PDF output attachments and developed AR consolidated invoices package that will deliver the printed invoices into the FTP Outbound to various customers. Developing customer/supplier integration package that integrated EBS customer information (TCA) with the Oracle CRM On-Demand application was efficiently carried out. This involved calls to SOA Web Services and SOA Composites were deployed. Part of the notable tasks included developing custom AP format payment program to select payment formats automatically for all payment methods. Once confirmed the XML payment format file to the bank inbound file location was delivered.

Could the future success of your organization be helped by this functional consultant with Oracle CRM, Oracle SCM and Oracle Order Management specializations, as well as work experience in wholesale, IT services and software industries? Technical competencies involve Oracle CRM, Oracle SCM, Oracle Order Management, Oracle Project, Oracle Time & Labor, Oracle Field Service and Oracle Service Contracts. Educational background includes B.E. in Electronics and Communications.

Important contributions of this functional consultant included defining the functionality in distribution modules (Order to Cash) and defining setups in inventory, order management, shipping execution and purchasing. The job entailed processing of orders mixed orders and returns, drop shipment and planning of holds and credit management for the customers. Tasks covered setting up shipping related setups for proper scheduling and deliveries of the booked orders, in addition to responding and resolving user Queries related to Field Service, Install Base, Service contracts and Teleservices. Understanding the integration between other legacy system applications and Oracle applications was done to provide correct solution for fixing the issues.

This specialist was involved in development and support of the solution development architecture, technical architecture and operations architecture. Skills brought to the table covered analyzing the issue and confirming the setup environment based on the requirement. Functions involved functionality testing of the tool/application to meet the requirements, defining setups in the modules and following quality methods while delivering the solution in various activities related to functional issues, setups and some part of technical-related issues. Other competencies included Oracle applications implementations with excellent understanding of the functionality on Oracle SCM, CRM and Projects Modules.

What can a functional consultant with Oracle CRM, Oracle E-Business Suite and SCM proficiencies, as well as work background in telecommunications and computer networking industries bring to your organization? Technical specializations involve Oracle CRM, Oracle E-Business Suite, SCM, Oracle ERP, Oracle Apps, Oracle Forms and Oracle AIM. Educational attainment includes Master of Business Administration and Bachelor of Science (B.Sc.) in Computer Information System (CIS). This individual obtained a certification as Project Management Professional (PMP).

Working with areas such as requirement analysis and translating business/functional requirements into technical solutions were some of the responsibilities of this functional consultant. Duties covered developing the interfaces between Oracle CRM and legacy systems, gathering requirements and implementing change requests. Universal Work Queue (UWQ) setups and customizations were carried out, in addition to reviewing, preparing the unit and integration testing. Aside from handling unit and system testing, the results in the Mercury Test Director were logged. This individual handled the release of components, as well as change and configuration management using PVCS and ITG Kintana. Design documents and components were reviewed.

Other functions consisted of handling Oracle Sales (Telesales, Sales Online/Offline and Marketing Online) setup maintenance, along with designing and developing interfaces with ERP systems like AR, GL, HR, and legacy billing & order management systems. The job covered designing and developing XML based interfaces with web based legacy interfaces. Tasks involved designing and developing dynamic approval hierarchy in marketing online and marketing campaign management, telesales and telemarketing management. Experience covered Oracle Applications E-Business Suite (Oracle APPS EBS), Supply Chain Management (SCM), Customer Relationship Management (CRM), distribution and manufacturing modules (11i and R12).