Below are the 4 Implementation Consultants, 4 Functional Consultants & 4 CRM Consultants with MS Dynamics CRM & other systems experience. The Thor Group® provides MS Dynamics CRM developers, business analysts, software engineers, project managers, solutions architects & MS Dynamics CRM, as well as 365 software implementation/training professionals on a consulting, contracting or direct hire basis.

What contributions could an implementation consultant with work experience in medical billing services, leisure and banking industries bring to your organization? Educational attainment is composed of BS Business Management. Has experience in CRM Business Analyst/Scrum Master with a proven track record of seamless integration and the keen ability to deliver high quality software, on time and within budget. Technical skills involve MS Dynamics CRM, MS Dynamics 365, JIRA, DevOps and Visio. Core competencies involve Business Analysis, Process Re-engineering, Agile development & Best Practices, as well as Agile frameworks-Scrum and Kanban.

Challenges like producing gap analysis for implementation of Microsoft Dynamics CRM 2016, as well as creating an Operational Readiness assessment in Visio highlighting possible pain points were welcomed and successfully completed on a regular basis. While working in a medical billing services company as an implementation consultant, elicited requirements for end-to- end data migration, conversion and data modeling from on premise Server 2008 R2 to Windows Server 2016 Data Center. Also, facilitated UAT to verify product meets acceptance criteria and provides business value and exceeds stakeholder expectations. Moreover, worked with PO to manage and prioritize backlog and ensure requirement clarification.

Shared expertise by developing an overall configuration approach for the company through transitioning from legacy solution (SharpSpring) to implementation of D365. Acting as a CRM business analyst in a leisure company, added workflow rules, time-triggered workflows, email templates resulting in the effective web to lead communication with customers. In addition, configured custom dashboards, forms, fields, views, business process flows, and security models using D365.

Is impacting your organization with a training consultant with experience working in a university hospital, a teaching hospital and a hospital operator a current business consideration? Educational background is composed of BS Computer Science and BS Geographical Info. Systems with Business Mgt. Has years of experience providing a full range of Support and Training services to clients of different levels and backgrounds, senior level executives and their staff. Core competencies involve ability to deal with people, effectively, tactfully and efficiently, as well as high level of proficiency in Functional (Dynamic & Static) Test Techniques. Software skills include Microsoft Dynamics Navision (NAV), JD Edwards, Oracle Suite, MS SQL, WebEx, Remedy, LogMeIn, Remedy, Salesforce, Kronos, Epic, PeopleSoft and SAP.

While employed in a hospital provider as a training consultant, trained various members of staff at different levels remotely Webinars and via Skype. Some of the tasks were conducting 1-2-1 and classroom-based demonstrations and workshops for groups of delegates, as well as traveling regularly to various sites (national) to deliver training and support users. Other duties were implementing Kronos software at various sites (Clinical and Corporate) and conducted regular checks, as well as ensuring that daily, weekly and monthly training targets are met. Moreover, developed and cross-checked user documentation, quick reference guides to be used for e-learning and classroom-based sessions, as well as organized and coordinated training sessions, teleconferences and regular meetings with the training team.

Part of the job as a clinical systems trainer in a healthcare provider, trained doctors, nurses, ward clerks and HCAs on the e-Noting application on a 1-2-1 session, group and classroom. Additionally, delivered effective and professional induction training to new staff, as well as visited all wards and clinics on a regular basis to provide training and promoted the use of the application. Furthermore, trained and supported users on all aspects of the software and supported equipment.

Would it be beneficial for your organization to employ an implementation consultant who worked in business solutions, IT services and software industries? Educational background is composed of BA Global Studies/Int’l Business, Minor emphasis German. Trainings attended were Microsoft Partner training for Dynamics CRM and JavaScript development, as well as training and preparation for certification in Dynamics AX 2012 Technologies (MCP). Core competencies involve ERP and CRM implementation, ERP/CRM system process and requirements fitting and development and system configuration specializing in MS Dynamics AX and MS Dynamics CRM. Skills and technologies summary include MS Dynamics CRM systems development & implementation CRM v4 and CRM 2011, MS Dynamics CRM Implementation, customization & development, Microsoft Certified Professional (MCP) in Dynamics AX, MS Dynamics GP Systems Implementation, as well as T-SQL Querying & Scripting, experienced in building SQL Views from scratch, SSRS (SQL Server Reporting Service report design and development).

Serving in a business solutions company as an implementation consultant, conducted business process analyses for CRM related processes with a relation to MS Dynamics CRM (v4 and CRM 2011) functionality for high level, mid-level and low-level (detailed). This professional aligned Dynamics CRM user target business objectives and defined the detailed business processes against standard Dynamics CRM functionality (OOB). Moreover, used ability to create customizations quickly (Agile techniques) for large scale users of Dynamics CRM, test, re-test (QA) train and deploy as necessary.

As an implementation consultant-MS Dynamics AX in a IT services company, conducted Dynamics AX 2012 new features and functions analysis and knowledge build for Budgeting, Procurement and Sourcing, Product Management, Project Accounting. Additionally, assisted in business process analyses for MS Dynamics AX 2012 related processes and functionalities for high level, mid-level and low-level (detailed) requirements gathering, requirements review and process and evaluation of GAP analysis. Furthermore, worked towards subject matter specialist in Dynamics AX 2012 Procurement, Enterprise Portal, and Purchasing processes.

Would hiring a MS Dynamics CRM implementation consultant with experience working in IT services, software and financial services industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Biochemistry, Master of Science in Engineering and Master of Information Technology in Project Management. Professional certifications involve Microsoft Dynamics CRM 2013 Applications Certified, Managing Microsoft Dynamics Implementations Certified, Certified Associate Project Management-Certification Track and Security+ Certified. Software skills involve Microsoft Dynamics CRM, SQL, Java, JavaScript, Oracle, SQL Server and MS Access.

Acting as a MS Dynamics CRM implementation consultant in an IT services company, tailored the Microsoft Dynamics System in a “shoulder to shoulder mode” with the client. Some of the tasks were developing training materials tailored to the client’s CRM system configuration, as well as building CRM Lab exercises that mirrored the training materials and reinforced knowledge. Also, handled all aspects of client communication. In addition, utilized an automated issue tracking system to manage large complex projects, as well as addressed prioritization and issue resolution.

While working for a software company as a MS Dynamics CRM implementation consultant, researched and provided training materials for CRM Team. This professional gathered and documented clients business and technical requirements. Additionally, coordinated technical resources for installations, migrations, data cleansing, integrations, and other custom development. Furthermore, executed all project management activities including status meetings, status reports, issue tracking, budget management, and risk management.

Would a detail-oriented CRM techno-functional consultant with experience working in government, translation and marketing industries fit in your organization? Educational attainment is composed of BS Accounting & Information Systems and MS Accounting. Software expertise involve MS Dynamics CRM, On Premise & Online, Dynamics 365, JavaScript, SQL, ADX Studio, Scribe, Marketo, TFS, Alteryx, Tableau, Power BI, SSRS and Google Analytics. Has solid capabilities for analyzing email marketing and other digital marketing channels, as well as ability to extract data and combine with other data sources to develop a rich, complete picture for the business.

Some accomplishments included implementing Serving Module of Microsoft Dynamics CRM system for a local government. As a CRM techno-functional consultant for a local government, conducted workshops to gather requirements, as well as created functional and technical design documents. Some of the tasks were configuring and customizing CRM entities as per business requirements, as well as creating workflows (real-time and backend), SLAs, routing rules, case creation rules, and queues. Other duties were creating and configuring email templates, creating and configuring business process flow (BPF) and business rules, as well as configuring dashboards.

Shared expertise by analyzing front office processes (sales, marketing, and customer service) to identify opportunities for improvement. Serving in a translation company as a CRM consultant, implemented Sales, Marketing, and Service Module at the enterprise level. Some of the roles and responsibilities were collecting detailed user requirements and works with others to analyze collected requirements, translate into functional design, and ensures that identified solutions meet customer needs and expectations. Moreover, developed solution component architectures to support business processes in client organizations.

How can a CRM functional consultant with work experience in private equity/financial services and IT services industries help your organization? Educational background is composed of Bachelor of Commerce and MBA in Marketing & Finance. Involved in complete life cycle implementation of the MS Dynamics CRM right from Requirement gathering, Gap-Fit analysis, Functional specification documentation, Solution design, UI configuration, Customization and Configuration, Functional testing, Review check with stake holders to End user training. Professional certifications include Microsoft Dynamics CRM 4.O Customization and Configuration. Areas of expertise consist of MS Dynamics CRM, TIBCO and MS Visio. Key accomplishment was winning Spot Award for the work done (Business Analysis & Testing) in CRM Project.

Working with challenging issues such as leading the Microsoft Dynamics CRM implementation project that would facilitate the client in building an efficient and effective contact management system for managing their private equity line of business were part of this specialist’s work experience. Modules implemented were Contacts Management, Opportunity Management, Relationship Management, Marketing Campaign and Outlook Integration. While employed in a private equity firm as a CRM functional consultant, responsibilities were interacting with client/Subject Matter Experts to have a clear understanding of the requirements and documented the same in form of Business Requirement Document. Also, prepared Functional Specifications and assisted in preparation of Data Requirements, as well as designed system Workflows to cater to the Business requirements.

With a “can do approach” in the area of assisting Project Manager during end-to-end project planning and implementation of projects covering proposals, effort & cost estimation, requirement analysis, activity sequencing, risk analysis, Quality Assurance and production rollouts have been career objectives. Part of the job was to work closely with technical team in the development process for the smooth functioning of the project and provided the required functional explanation. Furthermore, did the migration of the contacts data into the CRM system using MS Dynamics 4.0 built-in features.

Would hiring a functional consultant who worked in IT services and transportation industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science in Computer Science (BSCS). Has specializations in Microsoft Dynamics AX2012/D365 CRM and F&O ERP having years of experience (Manufacturing/Production, Sales, Procurement, Warehouse Management, Trade and Logistics, Inventory Management and Finance Industries), business process engineering and software development life cycle (SDLC) including: analysis, design, development, testing and implementation of all software applications. Software knowledge consists of Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics 365, Skyvia API, X++, RSAT and SQL. Core competencies include HTML and Web Technologies, Database Management and Administration Concepts, Scrum & Kanban Methodology and Software Testing.

Acting as a functional consultant in an IT services company, got training on Microsoft Dynamics 365 Finance & Operations, Inventory Management, as well as Production Control (Discrete). Some of the tasks were carrying out Sales & Marketing, Procurement & Sourcing, AP, AR, as well as Workflows. Moreover, completed Data Migration, training on Business Analysis, as well as training on Dynamics AX 2012 R3. Part of the job was to be responsible for client relations, led and conducted requirement gathering sessions, as well as took requirement signoff from the client. Additionally, developed and owned FRDs/BRDs, provide consultancy to the client and technical team, provided support on the project, as well as did process testing (integration, E2E, UAT).

While working for the same company, responsible for configuring workflows (change management) and other functional level configurations on AX2012 and D365 F&O. In addition, worked on couple of Prototype of the project to present to the client and worked on functional design documents and cost proposals. Furthermore, participated in a project and completed a full lifecycle from requirement gathering to go live on D365 F&O.

Could the future success of your organization be helped by this functional consultant with experience working in IT solutions, software and solar energy industries? Educational attainment is composed of Bachelor of Business Administration-Supply and Value Chain Management (Energy Technology and Management Minor). Professional certifications include Microsoft Dynamics 365 Customer Engagement Online Deployment, Microsoft Dynamics CRM Online Deployment and Microsoft Dynamics 365 for Field Service. Technical proficiencies consist of Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft PowerApps, SAP (ERP), Epicor ERP, Microsoft Azure, JavaScript, TypeScript, C#, HTML/CSS and SQL. This functional consultant has multiple Microsoft Dynamics 365 certifications and years of hands-on success supporting and leading client implementations. Areas of expertise involve analytical problem-solving skills with experience supporting MS Dynamics implementations for clients in diverse industries with varied needs.

Contributed to the organization’s success by providing multifaceted project support in Scrum environment, project-managing business-critical initiatives from discovery sessions with clients through final delivery and follow-up. Acting as a functional consultant in an IT solutions company, orchestrated development of project scope and timelines, provide demonstrations, and address concerns. Other duties were providing meaningful contributions to implementation team meetings regarding development and iterations of customized products. Moreover, demonstrated expertise in MS Dynamics AX including data migration, application and module development, and testing.

Supported organizational goals and objectives by designing seamless AX- FSA geolocation integration for global locations APAC, EMEA, and NA to stand up all locations in MTI PROD environment’s global address book. Also, stood up custom vendor portal specific to MTI requirements; as well as designed service order bulk import, creation, and scheduling tool facilitating enhanced organization and service quality.

Would a detail-oriented CRM consultant with experience working in manufacturing and retail industries fit in your organization? Educational attainment is composed of Bachelor of Science degree in Computer Engineering and Master’s degree in Computer Science. Professional certifications include Microsoft Certified Application Specialist-Microsoft Dynamics CRM, Microsoft Certified Customization & Configuration Specialist- Microsoft Dynamics CRM, Microsoft Certified IT Professional (MCITP), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Professional + Internet (MCP +I). ERP skills involve Microsoft Dynamics CRM, Microsoft Dynamics GP (Great Plains), SAP, Lawson and JD Edwards.

Some accomplishments included extracting data from Microsoft Dynamics CRM systems integrating with other data using ETL processes, Transforming and Loading the data into a Data Warehouse and OLAP cubes for several enterprise reporting initiatives. As a BI/CRM consultant with multiple clients, did implementation and data integration processes into Dynamics CRM. Also, designed and developed strategic Dashboards & Reports with PowerBI & SSRS Reports integrating Microsoft Dynamics CRM data with other enterprise data. Additionally, performed configurations, customization and features Extension implementation for Microsoft Dynamics CRM such as Workflow creation, Business Process design and development, Forms creation, creating relationships, client-side form and data updates / customization using Jscript, Plug-ins implementation etc.

Shared expertise by serving as a lead architect and developer for the overall analysis, architecture, design and development of the enterprise data warehouse and business intelligence solutions for each of the projects. Serving in a manufacturing company as a BI architect/developer, collaborated with business users to translate business requirements into functional specifications. Furthermore, completed implementation and data integration processes to Dynamics CRM.

How can a Microsoft Dynamics CRM consultant with work experience in certification institute, financial services and biotechnology industries help your organization? Educational background is composed of Bachelor of Technology and Master’s in Information Systems. Professional certifications consist of Microsoft Power Platform Functional Consultant. Has years of experience developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server, as well as years of experience in Microsoft Dynamic CRM technical and functional roles. Technical skills consist of Microsoft Dynamics CRM, ASP.NET, MVC, C#, AJAX, WPF, WCF, Web Services, C#, CSS, JavaScript, JQuery, XML and HTML.

Working with challenging issues such as implementing custom MS Dynamics CRM 365 plug-ins and workflows were part of this specialist’s work experience. Serving in a certification institute as a Microsoft Dynamics CRM consultant, performed Microsoft Dynamics 365 development within the power apps platform (power automate, custom entities, forms, workflows, business process flows, unified interface) Form Customizations Using JavaScript in MS Dynamics 365. Also, used MS Dynamics CRM SDK, WCF, XRM to interact with data from the CRM system. Other duties were developing dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine, as well as developing main view and single view dashboards as an extension of Dynamics CRM 365.

With a “can do approach” in the area of implementing custom MS Dynamics CRM 365 plug-ins and workflows, as well as forming customizations using JavaScript in MS Dynamics 365. As a Microsoft Dynamics CRM developer in a federal credit union, gathered business requirement, designed and developed business applications using Power Automate, Power Apps, Flow, PowerBI, and integrated the same with Dynamics 365.

Would hiring a CRM consultant who worked in IT services, software and aviation industries help meet the needs of your organization? Educational attainment is composed of Bachelor of Science Information Systems, Master of Business Administration with Information Systems and Operations Management Concentrations and Master of Science Information Systems with a Supply Chain Minor. Professional certifications involve Microsoft Certified Professional and Microsoft Dynamics CRM Application/CRM Customization and Configuration certifications. Has strong leadership in Scrum and Kanban Agile shops gathering, and refining requirements captured and represented in epics and stories. Core competencies involve Product Ownership, Training & Development, Stakeholder Management, Business Analysis, Software Development and Project Management.

Acting as a CRM consultant in an IT services company, worked with customers to define their business needs and ran the internationally based delivery team to deliver the solution defined in Microsoft Dynamics CRM. Additionally, put together the technical requirements to link front-end web user interface with back-end Dynamics CRM system for a customer; as well as led the team for the creation of this solution which after an initial pilot was rolled out worldwide. Moreover, worked with customers to support their Microsoft Dynamics CRM implementations by diagnosing defects.

While working for a software company as a business analyst, worked leading requirement gathering and definition, solution definition, construction, and verification on ERP implementation and customization projects of company’s Control ERP solution. Also, partnered with clients and company’s internal gathering requirements and leading projects in Agile as well as Waterfall development environments on installation, updates, and extensions to company’s Control ERP package.

Could the future success of your organization be helped by this senior Microsoft Dynamics CRM consultant with experience working in software and IT services industries? Educational attainment is composed of Bachelor of Engineering and Bachelor of Computer Science in Engineering. Professional certifications involve Microsoft Dynamics 365 for Sales Functional Consultant, Microsoft Dynamics 365 + Power Platform Solution Architect, Microsoft Power Apps + Dynamics 365 Developer, Microsoft Certified: Dynamics 365 Fundamentals – Microsoft IT Professional, Microsoft Technology Associate: .NET Fundamentals (MTA) and Microsoft Dynamics 365 Customization and Configuration. Software skills involve Microsoft Dynamics CRM, JavaScript, Microsoft Dynamics 365, SSRS Reports, Visual Studio, Power BI, MS SQL Server, .NET Framework, C# and JavaScript.

Contributed to the organization’s success by translating business/technical requirements into well-architected solutions that best leverage the D365 CRM platform and products. While employed in a software company as a senior Microsoft Dynamics CRM consultant, provided estimates of the level of effort to implement a solution based on business requirements, as well as oversaw the timely and effective resolution of client issues. Also, skilled in Workflows, Business process implementation for Microsoft Dynamics CRM 2015/2016/D365 C.E and enhancing business process functionalities with Plugins, Custom Workflows, Actions, Java Scripts, and Dialogs. Moreover, experienced on SharePoint/OneDrive Integrations, Azure DevOps, Blobs, Azure Functions, Logic Apps, and Web Hooks.

Supported organizational goals and objectives by leading the CRM Dynamics implementation which involved creating SSRS Reports for Dynamics CRM 2015-2016 using Visual Studio and FetchXML. While employed in an IT services company as a Microsoft Dynamics CRM consultant, did Dynamics 365 customization and custom codes integration Created and customized Entities and Forms.